MITEL 5320 QUICK REFERENCE GUIDE
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1 MAKING AND ANSWERING A CALL Answer a Call Select the programmable line key for the ringing line that is flashing. Lift the handset or press (SPEAKER). End a Call Press Hang Up or Cancel Button (X). Replace the handset. If you are in Handsfree mode, press Cancel Button (X) Redial To redial the last number that you manually dialed: Lift the handset (optional). Press (REDIAL). Handsfree Operation To use Handsfree to make a call: Dial the number. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: Press the flashing line key. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: Press the Cancel Key (X) 1
2 To turn Mute on during Handsfree operation: Press (MUTE). The Mute key light turns ON. To turn Mute off and return to conversation: Press (MUTE). The Mute key light turns OFF. Lift the handset. To disable Handsfree operation: To return to Handsfree operation: Press (SPEAKER). Hang up the handset. 2
3 CALL HANDLING Hold To place a call on Hold: Press the Red (HOLD) button. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key. Press the flashing indicator. Mute Mute lets you temporarily turn your phone's handset, headset or hands-free microphone off during a call. To turn Mute on during a call: Press (MUTE). The (MUTE) light turns ON. To turn Mute off and return to the conversation: Press (MUTE). The (MUTE) light turns OFF. Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF. Transfer To Transfer an active call: Dial the number of the third party. 3
4 To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press CANCEL (X) key. To transfer an active call during headset operation: Dial the number of the third party. To complete the Transfer, press the Release feature key. Transfer Directly to VM To Transfer an active call: Press (Press Message Key (envelop)). Dial the extension number of the third party. To complete the Transfer, hang up. To cancel the Transfer, press CANCEL (X) key. Conference To form a Conference when a two party call is already in place, or to add another party to an existing Conference: Dial the number of the next party. Wait for an answer. To leave a Conference: Hang up or press (CANCEL). Conference Split 4
5 To Split a Conference and speak privately with the original party: Press the Split softkey. Add Held To move a call on hold to another line appearance: Press an available line key. Press the Add Held softkey. Press the flashing line key. To add a call on Hold to an existing conversation or conference: Press the Add Held softkey. Press the flashing line key. Swap To call another party when you are in an established two party call: Dial the number. To alternate between the two parties: Press the Trade Calls softkey. Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time. To program and enable Call Forward Always: Launch Applications and press Call Forwarding or Press the Forwarding feature key. If a number is already programmed, you can 5
6 Press Activate to enable forwarding to the current number or Enter a new destination number and then press Activate. Note: Call Forward Always takes precedence over all other types of forwarding. To deactivate Call Forward Always: Launch Applications and press Call Forwarding or Press the Forwarding feature key Press Deactivate. 6
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USER GUIDE 3300 ICP 7.0 Contents ABOUT YOUR PHONE 1 Elements of Your Phone 4 Selecting Menu Options 7 Using Your IP Phone in Remote Mode 7 About Feature Access Codes 7 For Users on Resilient 3300 ICP Systems
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