HICOM OPTISET FACILITIES ENTRY (BASIC) TELEPHONE

Transcription

1 HICOM OPTISET FACILITIES ENTRY (BASIC) TELEPHONE IMPORTANT INFORMATION: There is no mute button on the new telephone. The microphone is highly sensitive and if place your hand over the mouthpiece the caller will be able to hear your every word. It is therefore essential that you use your consultation key to put callers on hold. HOLD/TRANSFER FACILITY Putting call on hold 1. Press consultation key 2. Caller is automatically held 3. Press release key again to return to the caller Transfer a call - Unannounced 1. Press consultation key (caller is automatically put on hold) 2. Key in extension number required 3. Replace handset If unanswered after 15 seconds the call will automatically transfer back to your extension number unless the person you are transferring to has a fixed forward. Transfer a call - Announced 1. Ask your caller to hold 2. Press consultation key (caller is automatically put on hold) 3. Key in extension number required 4. Announce call (this conversation cannot be heard by the held caller) 5. Replace handset If the line is busy or there is no answer: Press release key to return to the caller CALLBACK FACILITY Callback on busy If an internal extension number is engaged when called, the number can be stored and will call you back when the called person replaces their handset. 1. Dial number required 2. On engaged tone, dial callback access code *0 3. Replace handset When caller becomes free, your phone will ring to advise that the extension is now free. Lift the handset to acknowledge the callback request. Callback on no answer 1

2 If there is no answer from an internal extension number you can activate a callback request so that as soon as the user next uses their handset, your phone will ring to acknowledge that they are back. 1. Dial number required 2. Hear ringing tone 3. Dial callback access code *0 4. Replace handset To cancel a callback request: 1. Lift handset and dial the cancel callback access code #0 (NB: If another callback is set it will override last callback) CALL FORWARDING This feature enables the users to direct their extension number to another destination or if available, voic , mobile numbers or external numbers. Two variants are possible: Fixed Variable PROGRAMMING THE FIXED CALL FORWARD You can programme your telephone so that your calls are diverted to a pre-set destination (ie. another extension number or voic ). Programming the fixed call forward to another extension. 1. Lift handset 2. Dial the access code * Dial the required destination number (either internal 4 digit number or, if external number don't forget to include '9' for an outside line followed by the telephone number) 4. Wait for the confirmation tone 5. Replace receiver Programming fixed call forward to voic 1. Lift handset 2. Dial the access code *21 3. Dial 1 2 on the keypad followed by your own extension number 4. A confirmation tone is then heard 5. Replace receiver All calls to your extension will now be immediately diverted to voic . 6. Press #11 to deactivate immediate fixed call forward. IMPORTANT NOTE. When programming a fixed call forward it automatically activates the call forwarding pre-set destination feature and your phone will not ring at your desk. You MUST de-activated this facility (see Step 6 above). IMPORTANT - UPDATED INFORMATION 2

3 Following tests carried out by Mick Lucette on 26/4/99, we have now determined that there is a 'toggle' code available to activate/reactivate a fixed call forward once you have programmed your calls to divert to a preset destination. This facility is useful when you are away from your desk/office and wish to activate the fixed call forward so that your phone will not ring at your desk, but divert to the pre-set destination. On your return you can deactivate this facility by a simple "toggle" code so that your phone will ring at your desk, but will divert if unanswered after 16 seconds. To activate/reactivate a fixed call forward by use of toggle code After you have followed steps 1 to 6 above (under "Programming fixed call forward to voic ") do the following: * 26 To reactivate fixed call forward # 11 To deactivate the immediate fixed call forward To cancel fixed call forward If you do not wish to have a call forward destination and would prefer your phone to continue to ring if unanswered, press # 21. The fixed destination has now been deleted. Your calls will not divert to another destination but will ring until answered. CALL FORWARDING - VARIABLE DESTINATION This will supersede the fixed destination until cancelled. This feature can be used if you are working from another office and wish to take calls from there. There is no need to change your programmed fixed call forward. When you cancel the variable call forward the handset automatically reverts to your programmed fixed destination. 1. Dial the variable call forward access code * Key in the chosen destination 3. You will receive a confirmation tone 4. Replace the handset To deactivate the variable call forward Lift handset Dial the de-activate forward code #11 You will receive a confirmation tone Replace the handset Your telephone will now divert to the programmed fixed call forward. STORE A NUMBER (SAVED NUMBER REDIAL) Dial required number Key save number access code *7 Replace handset To dial a stored number Lift handset Key in saved number access code *7 3

4 SPEED DIALING Each user has the ability to store 10 destinations via the handset keypad. Individual Speed Dialling To store a number: Lift receiver Dial speed dialling access code 64 Key required index number 0-9 Key required number (remember to include '9' for external number) Wait for the tone Replace handset To use individual speed dialling number Dial speed dialling access code 63 Key index number System Speed Dialling The system administrator (Mick Lucette) has the ability to store commonly used numbers centrally and each user on the system can have access to these. (A list of these numbers will appear in the new internal telephone directory). To use system speed dialling: Key system speed dialling access code 61 Key index number CONFERENCE CALLS To add a third party to an existing call (either internal or external) With an existing call established press the consultation key to place caller on hold Dial the required number When caller answers, if they wish to join dial conference access code *9 A confirmation that the call has been placed into the conference mode will be issued to all parties You can have a maximum of 8 people (internal or external) on a conference call. To join another party to the conference Press consultation key Dial the number for the third party On answer, dial conference access code *9 If the called party does not wish to join the conference, press consultation (release) to return to the conference All parties will receive a warn tone. Please note:. The conference controller is the only person able to join another party to the conference. If the conference controller hangs up, all parties will automatically be disconnected VOLUME CONTROL Ringing Tone With the handset down press the + or - keys together and then let go 4

5 Dial the ringing volume access code 1 Use the + and - keys by the side of the handset to adjust the volume Ringing Pitch With the handset down press the + and - keys together and then let go Dial the ringing pitch access code 2 Use the + and - keys by the side of the handset to adjust the pitch Handset volume Whilst on a call Press the + or - keys to adjust handset volume THE FUNCTIONS LISTED BELOW ARE NOT AVAILABLE TO ALL USERS. CALL PICKUP A maximum of 25 digital handsets can be programmed into pickup groups (This function will only be available if Manager's have asked the system manager to programme users into pickup groups). If you have a display handset the user will be able to see which handset is being called and the type of call that is incoming to that handset. To activate call pickup Dial the call pickup access code * * STATION HUNT GROUPS There are two types of hunt groups - Linear and Cyclic Linear A call to a linear hunt group will always be routed to the first station in the hunt group unless that extension is busy/no answer or unavailable, then the call is routed to the next free extension in the hunt group. Cyclic A call to a cyclic hunt group will be routed to the next extension which should receive a call, therefore disturbing the calls on an even basis. 5