Responding to Online Tenders. Powered by

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Erick Knight
7 years ago
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1 Responding to Online Tenders Powered by

2 Dear Valued Supplier, Welcome to the EXPO 2020 esourcing Portal user guide. This document will guide you through the process of responding to tender opportunities through a step by step approach. If you are facing difficulties at any time during the process you can contact our helpdesk. esource.support@expo2020dubai.ae Telephone: (800 Tenders) The helpdesk operates Sundays to Thursdays 8:00am 5:00pm (GMT + 4:00) Abu Dhabi, Muscat. Sincerely, EXPO 2020 HO Procurement 2

3 Step 1: Visit and Login to your account. Once you have successfully logged in, you will be directed to the EXPO 2020 landing page. 3

4 Step 2: If you have been invited to participate in a request for information (RFI) or a request for quotation (RFQ), please click on the RFIs or RFQs. If you have not been invited to a request for information (RFI) or a request for quotation (RFQ) but wish to view public opportunities please click on the RFIs Open for All Suppliers or RFQs Open for All Suppliers. The example process that we will follow below assumes that you have been invited to participate in a RFQ. Step 3: Click on the RFI/ RFQ title that you would like to respond to. 4

5 Now that you have selected an RFI/ RFQ you will be taken to the RFI/ RFQ Details page. Step 4: To start to respond to an RFI/ RFQ click on the Create Response button (at the top of the page). 5

6 An automated prompt guiding you through the response process will appear. Read the prompt carefully and then, Click on the OK button. The My Response page will now be loaded. From this page you will be able to: Access the tender details Download attachments from the buyer Upload attachments along with your response Submit a response to questions found in the Qualification, Technical and Commercial envelopes 6

7 Step 5: Search for Attachments that may have been uploaded by EXPO 2020 from the navigation at the top left of the page by clicking on Buyer Attachments. Once you have been directed to the Buyer Attachments page and you wish to download the attachment(s), select the attachment that you would like to download and click on the File Name. If there are multiple attachments theses can all be downloaded at once by clicking the Mass Download button. Step 6: To return to the My Response page, click on My Response link located under the RFQ Details option list. 7

8 Step 7: To proceed to respond to the RFI/RFQ, click on Edit Response button (at the right of the page). Step 8: The Edit Response button will direct you to a web form that contains the questions which you are required to answer. 8

9 Step 8: Please complete the questionnaire and note that the fields marked with a red asterisk (*) are mandatory. Unsaved changes and updates to your response will be lost; hence, it s highly advisable to save your work/input regularly. To save your response intermittently and continue responding without exiting the page, click on the Save and Continue button. Note: For security purposes the portal will log you out after 30 minutes of inactivity. Please do not leave your computer with any unsaved changes to your response. Step 9: If you were required to download any attachment to your computer and then upload the updated document (Attachment) in your response, click on Click to attach file. 9

10 Search for (browse) the attachment on your local computer and then, click on the Confirm button (at the top of the page). Step 10: If you wish to upload additional attachment to your response, you may click on Add/View Attachments. If this button is not available the buyer has not allowed additional attachments to be uploaded. 10

11 Click on Upload New File. Search for (browse) the attachment on your local computer and then, click on the Confirm button (at the top of the page). Step 11: When you have uploaded all of the required attachments, click on the Save All button (at the top of the page). 11

12 Once you have clicked on Save All, a prompt message will appear, read the prompt carefully and then, click on the OK button. Step 12: Having completed your response, it is time to submit it to the buyer. When your response is complete, click on the Save and Return button (at the top of the page). 12

13 Once you have clicked on Save and Return, a prompt message will appear, read the prompt carefully and then, click on the OK button. Step 13: The last step of the process is to submit the completed response so that it will become visible to the buyer. To submit the completed response to the buyer, click on the Submit Response button (at the middle-top of the page). Note: The system will only allow you to submit a response if you have completed all mandatory questions. 13

14 Step 14: Once you click on Submit Response you will receive an immediate prompt message confirming your response submission. Furthermore, you will receive an notification from EXPO 2020 esourcing Portal, confirming your submission. Note: It is important to submit your response BEFORE the closing date and time specified by EXPO This deadline is clearly visible in the RFI/ RFQ setting page as well as in the that you received when you were invited to tender. Congratulations, you have just successfully submitted a response to a tender! 14

15 Step 1: Visit and Login to your account. For further assistance please contact the EXPO 2020 esourcing Helpdesk Phone: (800 Tenders) Powered by 15

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