THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU

Transcription

1 Flash Eurobarometer THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU REPORT Fieldwork: April-May 214 Publication: October 214 This survey has been requested by the European Commission, Directorate-General for Taxation and Customs Union and co-ordinated by Directorate-General for Communication. This document does not represent the point of view of the European Commission. The interpretations and opinions contained in it are solely those of the authors. Flash Eurobarometer - TNS Political & Social

2 Flash Eurobarometer The electronic customs implementation in the EU Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Taxation and Customs Union Survey co-ordinated by the European Commission, Directorate-General for Communication (DG COMM Strategy, Corporate Communication Actions and Eurobarometer Unit)

3 Project title Linguistic Version Catalogue Number Flash Eurobarometer The electronic customs implementation in the EU EN KP EN-N ISBN DOI /34317 European Union, 214

4 FLASH EUROBAROMETER TABLE OF CONTENTS INTRODUCTION... 3 KEY FINDINGS... 5 I. THE IMPACT OF THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES The general impact of the introduction of electronic customs procedures Evolution of electronic customs procedures over the last 5 years The investments required for the introduction of electronic customs procedures II. VIEWS OF COMPANIES HANDLING CUSTOMS PROCEDURES INTERNALLY The use of a single IT interface vs. several IT interfaces Ease of carrying out customs procedures Frequency of experiencing difficulties when dealing with customs procedures The impact of costs and time delays on the decision to choose points of entry or exit III. VIEWS OF COMPANIES THAT OUTSOURCE CUSTOMS PROCEDURES Reasons for outsourcing customs procedures Location of outsourcing providers Ease of completing different operations related to customs procedures Frequency of experiencing difficulties when handling customs procedures The impact of costs and time delays on choice of points of entry or exit 48 IV. DID THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES HAVE A POSITIVE IMPACT ON THE COMPANY S ACTIVITY?

5 FLASH EUROBAROMETER V. THE BUSINESS PROFILE OF COMPANIES THAT IMPORTED/EXPORTED IN Staff numbers Company turnover in Company types Location of the company and its affiliates VI. HOW DO COMPANIES IMPORT? Geographical areas from which companies import Countries in which the company makes import declarations Points of entry used Type of customers for imported goods and services Responsibility for customs procedures in the company Frequency with which customs procedures are carried out VII. HOW DO COMPANIES EXPORT? Geographical areas to which companies export Countries used as points of exit from the EU Responsibility for customs procedures in the company Frequency with which companies carry out customs procedures ANNEXES Technical specifications Questionnaire Tables 2

6 FLASH EUROBAROMETER INTRODUCTION The electronic customs project initiated by the European Commission aims to replace paper format customs procedures with an EU-wide electronic system, thus creating a more efficient and modern customs environment. The project's dual objective is to enhance security at the EU's external borders and to facilitate trade. It should therefore benefit both businesses and citizens. Electronic customs is a major development for the EU's Customs Union. The Customs Union is one of the pillars of the European Union and is at the heart of the internal market. The Commission considers that, with simplified customs legislation, streamlined customs processes and procedures and convergence of IT systems, traders would save money and time in their business transactions with customs. This would enhance the competitiveness of European businesses and thereby advance the main goals of the EU strategy for growth and jobs. In addition, these changes would improve safety and security checks, which would benefit all citizens. In 23, the Commission endorsed plans to move towards a paperless environment for customs and trade. It subsequently enacted a Multi-Annual Strategic Plan designed to deliver a European electronic environment, consistent with the operational and legislative projects and developments already scheduled or under way in the areas of customs and indirect taxation. In line with this strategy, Member States have been steadily introducing electronic systems in order to simplify their customs operations and make them interoperable with those of other EU Members. This report aims to evaluate the progress of the transition from a paper-based to an electronic system in the 17 countries covered by the survey. This survey was carried out by TNS Political & Social network in 17 Member States of the European Union: Belgium, Bulgaria, Denmark, Germany, Estonia, Greece, Spain, France, Italy, Latvia, Lithuania, the Netherlands, Poland, Portugal, Romania, Sweden and the United Kingdom, between 16 April and 9 May 214. Respondents responsible for customs compliance or customs operations in 283 companies who imported from or exported to countries outside the EU in 213 were interviewed via telephone (landline and mobile phone) in their mother tongue on behalf of the European Commission, Directorate- General for Taxation and Customs Union. The methodology used is that of Eurobarometer surveys as carried out by the Directorate-General for Communication ( Strategy, Corporate Communication Actions and Eurobarometer Unit) 1.. A technical note on the manner in which interviews were conducted by the Institutes within the TNS Political & Social network is appended as an annex to this report. Also included are the interview methods and confidence intervals The results tables are included in the annex. It should be noted that the total of the percentages in the tables of this report may exceed 1% when the respondent could give several answers to the question. 3

7 FLASH EUROBAROMETER Note: In this report, countries are referred to by their official abbreviation. The abbreviations used in this report correspond to: ABBREVIATIONS BE Belgium LV Latvia BG Bulgaria LT Lithuania DK Denmark NL The Netherlands DE Germany PL Poland EE Estonia PT Portugal EL Greece RO Romania ES Spain SE Sweden FR France UK The United Kingdom IT Italy * * * * * We wish to thank the people who have given their time to take part in this survey. Without their active participation, this study would not have been possible. 4

8 FLASH EUROBAROMETER KEY FINDINGS The impact of the introduction of electronic customs procedures Three-quarters of respondents say that the introduction of electronic customs had a positive impact on their company. Only 3% say the impact was negative. Nearly four in ten respondents think that the costs related to customs operations have increased, while over a third think they have stayed the same. Over a fifth of respondents say that the transition from paper to electronic customs procedures has required investments for training staff (23%) and IT (21%). Views of companies dealing with customs procedures internally A majority of companies use a single IT interface when handling customs procedures. Nearly half the respondents face difficulties in predicting the length of the customs clearance process, either often or from time to time. But only a fifth experience problems working with an IT interface that is not easy to use. Only three in ten respondents whose companies do not outsource customs procedures say that customs costs and time delays influence their decision to choose certain points of entry or exit. Views of companies who outsource customs procedures Nearly half of companies that outsource customs procedures do so because their staff does not have the required expertise to comply with the procedures. Nearly all companies that outsource use a company in the same Member State, though 1% use an outsourcing company in the Member State that is their main point of entry/exit. However, less than half of respondents think that complying with control, enquiries and audits is easy. Over a third of respondents say that they often or sometimes have difficulties in predicting the length of the customs clearance process. Over a third of respondents whose companies do outsource say that customs costs and time delays influence the decision to choose certain points of entry or exit Did the introduction of electronic customs procedures have a positive impact on the company s activity? A majority of respondents agree that the transition to an electronic system simplified customs procedures, but only 8% say it helped their company to lower the cost of its products. 5

9 FLASH EUROBAROMETER The business demographics profile of companies that imported/exported in % of import companies, and 55% of export companies, have 1-49 employees. 29% of both types of company turned over 2 million to 1 million euros - the most common level of turnover. 47% of importers are manufacturers, compared with 58% of exporters. Almost all importers and exporters have their company premises in the respondent s own country. Less than a fifth have premises in another EU country, or outside the EU. How do companies import? Six out of ten companies imported from China in making it the most common source of imports. Over 5% of companies in all but four countries imported from China, the exceptions being Estonia, Romania, Bulgaria and Latvia. While 88% of companies make import declarations in their own country, 16% make them in another EU country. Over three-quarters of companies used seaports as points of entry; 61% used airports; and 43% used land borders. A majority of importers bring in goods for their own company or affiliates. Four in ten importers say that an in-house staff member is in charge of customs procedures; a third say this is partly the responsibility of an outside company; and a quarter say it is wholly the responsibility of an outside company. A majority of importing companies carry out customs procedures several times a month. How do companies export? Six in ten respondents say that their company exported to Russia or other European countries outside the EU in 213. Over 5% of respondents in all but four Member States did this, the exceptions being Portugal, Romania, Spain and France. While almost all companies use their own country as a point of exit when exporting goods, over a quarter use another EU country. Four in ten exporters say that an in-house staff member is in charge of customs procedures; a third say this is partly the responsibility of an outside company; and a fifth say customs operations are entirely in the hands of an outside company. Half of exporting companies carry out customs procedures several times a month. 6

10 FLASH EUROBAROMETER I. THE IMPACT OF THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES 1.1. The general impact of the introduction of electronic customs procedures - In all countries a majority of respondents think that the introduction of electronic customs procedures has been positive - Three-quarters of respondents (75%) say that the introduction of electronic customs had a positive impact on their company. Of these, 23% say the impact was very positive, and 52% say it was rather positive. Only 3% say the impact was negative, although over a fifth of respondents (22%) were unable to give an answer. Base: Total number of respondents (N=283) In all countries, over 5% of respondents say that introducing electronic customs had a positive impact on their company. However, there is some variation in the level of agreement on this point. Over four in five respondents say the impact was positive in Poland (89%), Romania (84%), Germany (83%), Belgium (82%) and Greece (82%). But less than six in ten respondents say the same in Sweden (53%) and Denmark (59%). The highest proportions of respondents who say that that introducing electronic customs had a negative impact on their company are in Germany (12%) and in Denmark (9%). In 13 countries, at least a fifth of respondents don t know what the impact was. Respondents in Sweden (42%), Portugal (34%), Denmark (32%) and the UK (32%) are most likely to give this answer. 7

11 FLASH EUROBAROMETER Base: Total number of respondents (N=283) The business demographic data show that respondents whose companies handle customs procedures in-house are more likely to say that the impact of electronic customs was positive (83%) than those who delegate their customs procedures to another company (61%). Respondents whose company turned over more than 5 million euros last year are most likely to say that the impact of electronic customs was positive (81%). Respondents whose company turned over less than 1, euros are the least likely to say this (67%). The more frequently the respondent s company conducts customs procedures, the more likely they are to think that the impact of electronic customs was positive: 86% of respondents whose company conducts customs procedures every day say this, versus just 44% whose company does so once a year or less. 8

12 FLASH EUROBAROMETER Base: Total number of respondents (N=283) 1.2. Evolution of electronic customs procedures over the last 5 years - A majority of respondents think that costs related to customs operations have increased over the last five years - Respondents were then asked to consider the way in which various aspects of customs operations have evolved over the last five years. Nearly four in ten respondents (37%) think that the costs related to customs operations have increased. Of these, three in ten (3%) say that the costs have increased slightly, while 7% say they have increased a lot. Over a third of respondents (35%) think that the costs related to customs operations have stayed the same. Just 9% say they have decreased, either slightly (7%) or a lot (2%). Almost a fifth (19%) say they don t know whether the costs have increased or decreased. Nearly half of respondents (48%) think that the frequency of controls has remained the same. A quarter (25%) think they have increased, either slightly (18%) or a lot (7%). One in ten (1%) say that the frequency of controls has decreased, either slightly (7%) or a lot (3%). 17% of respondents say they don t know. Half the respondents (5%) say that the frequency of enquiries and audits has remained the same. Almost a quarter (24%) think the frequency has increased, either slightly (18%) or a lot (6%). Just 8% say that the frequency of enquiries and audits has decreased, either slightly (6%) or a lot (2%). 18% of respondents say they don t know. 9

13 FLASH EUROBAROMETER Finally, over four in ten respondents (43%) say that the time required to clear customs has remained the same over the last five years. Nearly a quarter (24%) say the time required has decreased, either slightly (17%) or a lot (7%). Just 16% say that the time required to clear customs has increased, either slightly (12%) or a lot (4%). 17% of respondents say they don t know. Base: Total number of respondents (N=283) In six countries, a majority of respondents think that the costs related to customs operations have increased over the last five years, most strikingly in Belgium (5%), Spain (44%) and Italy (41%). Majorities also take this view in Portugal (38%), France (34%) and Estonia (33%). However, elsewhere a majority of respondents say that costs have remained the same, in particular in Sweden (57%), Latvia (5%), Romania (49%) and Greece (47%). The highest proportion of respondents who think that the costs related to customs operations have decreased over the last five years can be observed in Lithuania, followed by Greece, the Netherlands and Portugal (all 14%). A sizable minority of respondents in most countries say they don t know, notably France (3%), Estonia (26%) and Italy (26%). 1

14 FLASH EUROBAROMETER Base: Total number of respondents (N=283) Spain (4%) is the only country in which a net majority of respondents think that the frequency of controls has increased over the last five years, though relatively high numbers of respondents also take this view in Portugal (35%), the UK (32%) and Greece (32%). Everywhere else a majority of respondents say that the frequency is unchanged, notably in Sweden (63%), Romania (59%) and Bulgaria (56%). Respondents in Latvia (3%) are most likely to think that the frequency of controls has decreased over the last five years, followed by Lithuania (21%) and Estonia (2%). Over a fifth of respondents don t know in France (27%), Estonia (26%), Denmark (25%) and Sweden (22%). Base: Total number of respondents (N=283) 11

15 FLASH EUROBAROMETER In all countries, a majority of respondents say that the frequency of enquiries and audits has remained the same over the last five years. This view is most widespread in Sweden (63%), Latvia (61%) and Belgium (58%). Respondents in Spain (31%), Italy (3%) and Greece (29%) are most likely to say that the frequency of enquiries and audits has increased over the last five years, while those Latvia (17%), Romania (17%) and Germany (16%) are most likely to report that the frequency of controls has decreased. Over a third of respondents in Estonia (34%) answer don t know, as do 28% in Bulgaria and 27% in France. Base: Total number of respondents (N=283) In five countries, a majority of respondents say that the time required to clear customs has decreased over the last five years: Poland (51%), Lithuania (5%), Latvia (48%), Romania (43%) and Estonia (42%). Elsewhere, a majority of respondents think the time required to clear customs has remained the same, most notably in the UK (58%) and Sweden (56%). The highest proportion of respondents who say that the time required to clear customs has increased can be found in Germany (28%), followed by Denmark (21%) and the UK (21%). At least a fifth of respondents answer don t know in Portugal (31%), France (29%), Denmark (24%), Italy (23%) and the Netherlands (22%). 12

16 FLASH EUROBAROMETER Base: Total number of respondents (N=283) According to the business demographic data, respondents whose companies have a relatively low turnover are more likely to say that the frequency of both controls and enquiries and audits has increased. For example, 43% of respondents whose company earns less than 1, euros say that the frequency of controls has increased, versus 23-27% of respondents who work for companies with larger turnovers. Half of the respondents (5%) who work for an industrial company say that the costs related to customs operations have increased, as opposed to 37% of respondents whose companies operate in other sectors. Respondents in industrial companies (22%) are also the most likely to say that the time required to clear customs has increased; only 14-18% of respondents in other sectors say this. However, respondents whose companies operate in the services sector (3%) are the most likely to say that the frequency of controls has increased, while those in industry (22%) are the least likely to do so; those working for retail companies (27%) are the most likely to say that the frequency of enquiries and audits has increased, with those in manufacturing or services (both 2%) the least likely to say this. Respondents whose companies conduct frequent customs procedures are more likely to report increases in all four cases. For example, 33% of respondents who work for companies conducting customs procedures every day say that the frequency of these controls has increased, as opposed to just 1% of respondents whose company does so once a year or less. 13

17 FLASH EUROBAROMETER Base: Total number of respondents (N=283) 14

18 FLASH EUROBAROMETER 1.3. The investments required for the introduction of electronic customs procedures - Investments to ease the introduction of electronic customs procedures were much more frequent in some countries than in others - Over a fifth of respondents say that the transition from paper to electronic customs procedures has required investments for training staff (23%) or IT investments (21%). One in ten respondents (1%) says that the transition has also involved other types of investments. Base: Total number of respondents (N=283) Germany (54%) stands out with an exceptionally high proportion of respondents who say that their company s transition from paper to electronic customs procedures required investments for training staff. Over a fifth of respondents say this in eight other countries, led by Belgium (33%) and the Netherlands (29%). However, in Greece only 7% of respondents say that their company s transition from paper to electronic customs procedures required investments for training staff, and only 11% in Estonia and 13% in Spain say the same. In Lithuania (24%) and Denmark (19%), relatively high numbers of respondents say they don t know. 15

19 FLASH EUROBAROMETER Base: Total number of respondents (N=283) Germany (49%) again stands out in terms of IT investments, though at least three in ten respondents also say that their company did this in Lithuania and the Netherlands (both 31%). Latvia (6%) and Estonia (11%) have the lowest proportion of respondents whose companies made IT investments. As before, relatively large numbers of respondents were unable to answer in Lithuania (24%) and Denmark (18%). Base: Total number of respondents (N=283) Other types of investment that were required by the transition from paper to electronic customs procedures were most likely to be mentioned in Germany (21%), Belgium (17%) and Portugal (17%). In eight countries, fewer than one in ten respondents say that their company made other types of investments, with the lowest incidence in France and Romania (5%). Almost a quarter of respondents in Lithuania and Denmark (24%) answer don t know. 16

20 FLASH EUROBAROMETER Base: Total number of respondents (N=283) The business demographic data show that respondents in companies with a large turnover are the most likely to report that the transition required investments by their company. While 34% of respondents whose company turned over more than 5 million euros say their company made IT investments, only 9% of those whose company turned over 1, euros or less say the same thing. Similarly, 44% of respondents whose company turned over more than 5 million euros say their company made investments in training staff, as opposed to only 11% of those whose company turned over 1, to 5, euros. Companies that conduct customs procedures every day were the most likely to have invested in training staff (46%) or in IT (49%), while those that conduct these operations once a year or less are the least likely to have made these investments (5% and 4% respectively). Base: Total number of respondents (N=283) 17

21 FLASH EUROBAROMETER II. VIEWS OF COMPANIES HANDLING CUSTOMS PROCEDURES INTERNALLY 2.1. The use of a single IT interface vs. several IT interfaces - A majority of respondents say that their company uses a single IT interface for customs procedures - A majority of respondents (56%) say that their company uses a single IT interface when handling customs procedures. Just 14% say that they use several IT interfaces. Three in ten respondents (3%) do not know how many IT interfaces their company uses. Base: Companies that do not outsource customs procedures (N=2146) At national level, over 5% of respondents say that their company uses a single IT interface in nine countries, led by Germany (8%), Estonia (75%) and Romania (69%). Spain (31%), Denmark (36%) and Poland (37%) have the lowest instance of this. More than a fifth of respondents in three countries say that their company uses several IT interfaces: the UK (28%), Lithuania (25%) and Greece (21%). In most countries, a relatively high proportion of respondents say they do not know how many IT interfaces their company uses during customs procedures. Indeed, this is the most common answer in Poland (53%), Spain (52%), Denmark (45%) and Latvia (45%). 18

22 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) According to the business demographic data, exporters are more likely than importers (58% vs. 53%) to use a single IT interface for their customs procedures. Respondents whose company handles customs procedures in-house (65%) are much more likely to say that they use a single IT interface than those in which responsibility for customs procedures is shared between a member of staff and another company (46%). While 85% of respondents whose company turned over 1, euros or less say their company uses a single IT interface, this falls to 51% among those whose company turned over more than 5 million euros last year. In terms of sectors, respondents in manufacturing companies (6%) are the most likely to say that their company uses a single IT interface, while those in industrial companies (49%) are the least likely to say so. 19

23 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) 2.2. Ease of carrying out customs procedures Respondents were then asked to consider seven types of customs operations, and to say whether they find them easy or difficult to complete. Customs procedures carried out by both import and export companies Complying with controls, enquiries and audits is easy according to 55% of respondents; of these, 7% say this is very easy and 48% fairly easy. Over a fifth of respondents (22%) consider this aspect of customs operations to be difficult, while a similar number of respondents (23%) were unable to answer. A majority of respondents (54%) also think that processing pre-arrival declarations is easy; of these, 9% find it very easy and 45% fairly easy. Only 8% of respondents consider this to be difficult, whereas nearly four out of ten respondents (38%) say they don t know. Submitting transit declarations is easy according to 53% of respondents; of these, 9% say it is very easy and 44% fairly easy. Just 8% regard this operation as difficult, while 39% answer don t know. 2

24 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) Over half of respondents in all but four countries say that complying with controls, enquiries and audits is easy. This view is most widely held in Greece (76%), Romania (69%) and the UK (67%). There are four countries where less than 5% of respondents find this process easy: Estonia (39%), Spain (44%), Sweden (48%) and Denmark (48%). Respondents are most likely to say that complying with controls, enquiries and audits is difficult in Spain (38%) and Belgium (32%) while they are most likely to answer don t know in Estonia (42%) and Denmark (39%). Base: Companies that do not outsource customs procedures (N=2146) Again, over half of respondents in all but four countries think that processing prearrival declarations is easy. Roughly three-quarters of respondents in Romania (75%) and Greece (74%) say this, as opposed to only 34% in the Netherlands and 4% in Lithuania. Respondents are most likely to say that this is difficult in Bulgaria and Belgium (both 18%). In four countries, don t know is the most common answer, namely Lithuania (57%), the Netherlands (55%), Denmark (48%) and Sweden (47%). 21

25 FLASH EUROBAROMETER Base: Companies that do not outsource the customs procedures (N=2146) However, there are only 11 countries in which over 5% of respondents say that submitting transit declarations is easy. The proportion of respondents who say it is easy ranges from 69% in Spain and 67% in both the Netherlands and the UK, to just 3% in Sweden and 31% in Germany. Respondents are most likely to say that this is a difficult process in Belgium (21%) and Estonia (1%). In three countries, don t know is the most common answer: Germany (64%), Sweden (61%) and Lithuania (59%). Base: Companies that do not outsource customs procedures (N=2146) Note: The base for Estonia for Q4A is 26 respondents whose companies carry out customs procedures internally. 22

26 FLASH EUROBAROMETER Customs procedures carried out by import companies 76% of respondents whose companies are importers say that they find paying import charges easy, of whom 27% say it is very easy and 49% fairly easy. Only 6% say they find this difficult, while almost two in ten respondents (18%) could not answer. Almost two-thirds of respondents (64%) say that submitting import declarations is easy, 13% saying this is a very easy process, and 51% saying it is fairly easy. One in ten (1%) say this is difficult, while 26% don t know. Just over half of respondents (54%) say that calculating import charges is an easy customs operation, of whom 12% say it is very easy, and 42% fairly easy. 18% find this difficult, while 28% are unable to answer. Base: Companies that do not outsource customs procedures and are importers (N=1465) More than six in ten respondents whose companies are importers say that paying import charges is an easy process. The highest proportion who say this can be found in Romania (91%), Belgium (89%) and Latvia (87%), while the lowest proportion can be found in Spain (63%), Denmark and Germany (both 67%). Respondents are most likely to say that this process is difficult in Bulgaria (17%), Greece (15%), Denmark (14%), and Portugal and Spain (both 13 %), and most likely to say they don t know in Germany (27%), France (26%), and Lithuania and Spain (both 24%). 23

27 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures and are importers (N=1465) More than half of respondents in all countries think that submitting import declarations is easy, ranging from 89% in Estonia, 87% in Romania and 86% in Portugal to just 52% in France and 53% in both Denmark and Poland. They are most likely to say that this is difficult in Bulgaria (2%), Belgium (18%), and Latvia and Spain (both 16%). Relatively large numbers of respondents could not answer in Denmark and France (both 4%), Poland (34%) and the Netherlands (3%). Base: Companies that do not outsource the customs procedures and are importers (N=1465) 24

28 FLASH EUROBAROMETER Finally, at least 5% of respondents in 14 countries describe calculating import charges as easy. The proportion of respondents who say it is easy ranges from 79% in Estonia and 76% in Lithuania to just 46% in Spain, and 47% in both France and Germany. Three in ten respondents in Belgium (31%) and Spain (3%) and over a fifth of respondents in the UK (22%) and Greece (21%) think that calculating import charges is difficult. More than three out of ten respondents are unable to answer in six countries: Denmark and Germany (both 39%), Poland (35%), France (34%), Sweden and the Netherlands (both 31%). Base: Companies that do not outsource customs procedures and are importers (N=1465) Note: The base for Estonia for Q4A is 19 respondents whose companies carry out customs procedures internally and are importers. Customs procedures carried out by export companies More than seven in ten respondents (73%) whose companies are exporters say that they find submitting export declarations easy, of whom 16% say it is very easy and 57% fairly easy. Just 9% say it is difficult, while nearly two in ten respondents (18%) don t know. Base: Companies that do not outsource customs procedures and are exporters (N=1791) 25

29 FLASH EUROBAROMETER At least six in ten respondents in all countries say that submitting export declarations is an easy process. Estonia, where all the respondents say that this is easy (1%), is followed by Lithuania (91%) and Romania (9%); the figure drops to 61% in Denmark and 6% in Sweden. 21% of respondents in Belgium and 17% in Sweden find submitting export declarations difficult. The don t know rate is again the highest in Denmark (32%). Base: Companies that do not outsource customs procedures and are exporters (N=1791) Note: The base for Estonia for Q4A is 22 respondents whose companies carry out customs procedures internally and are exporters. The business demographic data show that in all cases, respondents whose companies employ someone in-house to take responsibility for customs procedures are more likely to say that the various customs operations are easy. Respondents who think the impact of electronic customs has been positive are also more likely to say that they find the various customs operations easy. Respondents working in companies where customs procedures are carried out every day are also more likely to find these customs operations easy. 26

30 FLASH EUROBAROMETER Base for Total : Companies that do not outsource customs procedures (N=2146) Base for Import : Companies that do not outsource customs procedures and are importers (N=1465) Base for Export : Companies that do not outsource customs procedures and are exporters (N=1791) 2.3. Frequency of experiencing difficulties when dealing with customs procedures - Problems associated with customs procedures are fairly common in some countries but relatively rare in others - Having considered the relative difficulty of various customs procedures, respondents were then asked whether they face a number of situations when carrying them out. A sixth of respondents (17%) say that they often face difficulties in predicting the length of the customs clearance process. 29% of respondents experience these difficulties from time to time, 3% rarely, and 16% never. One in ten respondents (11%) says they often experience unexpected delays caused by customs procedures. A third (34%) face unexpected delays from time to time, while 37% rarely do, and 14% say they never experience them. Having to submit the same information more than once often happens to 15% of respondents, while a fifth (21%) experience this from time to time. 35% of respondents rarely face this, and 24% say they never do. 27

31 FLASH EUROBAROMETER Almost one in ten respondents (9%) has difficulties in providing the information required by authorities. A quarter of respondents (26%) face these difficulties from time to time, while 4% rarely do so, and 22% never do. Finally, only 4% of respondents say they often have to work with an IT interface that is not easy to use, while 15% of respondents say that they have to do so from time to time, 31% do so rarely, and 27% never do. Nearly a quarter of respondents (23%) say they don t know. Base: Companies that do not outsource customs procedures (N=2146) At the national level, the proportion of respondents who say they often experience difficulties predicting the length of customs clearance process ranges from 28% in Spain and 26% in Lithuania, to just 2% in Romania and 6% in both Bulgaria and the Netherlands. Over 5% of respondents in four countries face difficulties predicting the length of customs procedures either often or from time to time: Lithuania (61%), Italy (57%), Spain (53%) and France (51%). The highest proportion of respondents who rarely or never face these difficulties can be observed in Estonia (68%), followed by Germany (65%), and Sweden (62%). 28

32 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) The proportion of respondents who say they often face unexpected delays caused by customs procedures ranges from 18% in both Portugal and Spain, to just 1% in Romania and 2% in Latvia. Over 5% of respondents in seven countries experience unexpected delays either often or from time to time: Belgium (6%), Italy (57%), Spain (54%), the UK (52%), Lithuania (52%), Portugal (51%), and Greece (5%). Respondents are most likely to rarely or never face these problems in Romania (79%), followed by Estonia (77%), and Germany (76%). In Romania, 44% of respondents never face unexpected delays caused by customs procedures, and nor do 31% in Bulgaria. Base: Companies that do not outsource customs procedures (N=2146) 29

33 FLASH EUROBAROMETER The proportion of respondents who say that they often have to submit the same information more than once ranges from 2% in the UK and 19% in France, to just 3% in both Estonia and Romania. Respondents are most likely to have to do so in Belgium (49%) followed by France (43%), Italy (41%) and the UK (41%). They are likely to rarely or never to have to re-submit information in Germany (79%), Estonia (76%), and Romania (7%). In Estonia, 58% of respondents never have to do so, nor do 43% in Romania. Base: Companies that do not outsource customs procedures (N=2146) Again the highest proportion of respondents who say that they often have difficulties providing the information required by the authorities can be observed in Spain (18%), followed by Belgium (15%). Very few respondents in Lithuania and Romania (both 2%) experience this problem often. They are most likely to have difficulties providing this information often or from time to time in Belgium (48%), Lithuania (42%) and France (38%). Respondents in Estonia (79%) are most likely to have these difficulties either rarely or never, followed by Romania (71%) and Germany (7%). Respondents are most likely to never experience these issues in Estonia (43%) and Romania (42%). 3

34 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) Relatively few respondents in all Member States say that they often have to work with an IT interface that is not easy to use (Spain, 8%, has the highest score). Respondents are most likely to have this problem often or from time to time in Lithuania (34%), Poland (26%) and Portugal (25%). Germany and Romania (both 75%) have the highest proportion of respondents who say that they rarely or never have to work with an IT interface that is not easy to use, while they are most likely to say they never have this issue in Romania (45%) and Bulgaria (44%). Base: Companies that do not outsource customs procedures (N=2146) The business demographic data show that service companies are more likely to experience difficulties when dealing with customs procedures than manufacturers, retailers or industrial companies. 31

35 FLASH EUROBAROMETER Companies that conduct customs procedures daily are much more likely to have experienced these difficulties than those who do so less often. Base: Companies that do not outsource customs procedures (N=2146) 2.4. The impact of costs and time delays on the decision to choose points of entry or exit - A majority of respondents say that costs and time delays have no impact on their choice of entry or exit points - Lastly, respondents from companies that do not outsource their customs procedures were asked to what extent differences in customs costs and time delays influence their decision to choose certain points of entry or exit. One in ten respondents (9%) says that costs and time delays influence their decision very much, while a fifth (2%) say they influence them to some extent. A quarter (26%) say that these factors do not really influence their decision, and nearly four out of ten (38%) say that they do not influence them at all. 32

36 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) In most countries, relatively few respondents say that costs and time delays greatly influence their decision to choose certain points of entry or exit, but they are most likely to do so in Greece (21%), Romania (19%), Portugal (16%) and Bulgaria (16%). Respondents in Spain (59%) are most likely to say that costs and time delays influence their decision either very much or to some extent, followed by Lithuania (46%), Poland and Romania (both 43%). In contrast, these factors do not really influence the decision, or do not influence it at all, in Sweden (87%) followed by Latvia and Estonia (both 83%). In four countries over half the respondents say that costs and time delays do not influence their decisions at all: Estonia (67%), the Sweden (64%), Latvia (53%) and Germany (51%). 33

37 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) The business demographic data show that differences in customs costs and time delays tend to influence retail companies (12%) more than manufacturing and services (both 6%) or industrial companies (4%) when choosing points of entry or exit. Companies with a turnover of less than 1, euros are less influenced by customs costs and time delays (29%) than companies with a larger turnover (38%-46%). These factors have most influence (46%) in companies whose turnover exceeded 1 million euros in

38 FLASH EUROBAROMETER Base: Companies that do not outsource customs procedures (N=2146) 35

39 FLASH EUROBAROMETER III. VIEWS OF COMPANIES THAT OUTSOURCE CUSTOMS PROCEDURES 3.1. Reasons for outsourcing customs procedures - Half of companies outsourcing their customs procedures do so because their staff lack the required expertise - Respondents who previously said that their company outsources its customs procedures were now asked about the reasons behind that approach. Nearly half (47%) of this group say that their staff does not have the required expertise to comply with these procedures. Just under a third say that customs procedures are too complex (32%), too timeconsuming (31%), or that they are rarely needed in their company (3%). A fifth of respondents (21%) say that conducting in-house procedures is too costly, while 13% spontaneously give other reasons. (MAXIMUM 3 ANSWERS) Base: Companies that outsource customs procedures (N=657) 36

40 FLASH EUROBAROMETER At national level, at least six in ten respondents say that their company s staff lack the required expertise in Belgium (79%), the Netherlands (65%), Greece (6%), and the UK (6%). But at the other end of the scale only 12% of respondents in Romania give this reason for their company s outsourcing of customs procedures, as do 23% in Lithuania and 25% in Bulgaria. Over half the respondents in Belgium (63%) and Denmark (56%) say that their company outsources these operations because customs procedures are too complex. In contrast very few respondents give this reason in Lithuania (3%), or in Bulgaria and Estonia (both 6%). The time-consuming nature of customs procedures is a very common reason for outsourcing in Denmark (75%) and Germany (63%). Elsewhere, for instance in Romania (6%) and in Estonia and Portugal (both 13%), relatively few respondents mention this. Over half the respondents in Germany (68%) and Estonia (65%) say that their company outsources its customs procedures because they are rarely needed in their company. On the other hand, relatively few respondents in Romania (3%) and Denmark (12%) give this answer. Respondents in the Netherlands (4%) and Germany (35%) are most likely to say that their companies outsource because conducting customs procedures in-house would be too costly. Cost is much less of a factor in Estonia (4%), Romania (6%) and Sweden (7%). At least three in ten respondents cite other reasons for the decision to outsource in Romania (45%), Lithuania (33%) and Portugal (3%). 37

41 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that outsource customs procedures (N=657) Business demographic data suggest that importers are more likely than exporters to attribute their decision to outsource to the fact that their staff lack the required expertise (51% vs. 42%) or that customs procedures are too complex (36% vs. 3%). Exporters are more likely to say that customs procedures are rarely needed in their company (3% vs. 23%). The geographical areas from which goods are imported have a noticeable bearing on the reasons given for outsourcing. For example, 48% of respondents importing from Brazil say that conducting in-house customs procedures is too costly, compared with 24% importing from China, Asia except China, or a European country outside the EU. Additionally, 68% of those who import from Africa say that their staff lacks the required expertise, compared with 34% of those who import from Brazil. Respondents in a company with turnover of less than 1, euros are much more likely than those in a company with turnover of more than 5 million euros to say that customs procedures are rarely needed (75% vs. 12%) in the company. 38

42 FLASH EUROBAROMETER While 44% of respondents who work for industrial companies say that they outsource customs procedures because they are too costly in-house, only 14% of respondents in retail companies say this. However, a majority (56%) of respondents in retail companies attribute the decision to outsource to the lack of expertise, whereas only 37% of respondents in manufacturing companies do so. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that outsource customs procedures (N=657) 39

43 FLASH EUROBAROMETER 3.2. Location of outsourcing providers - Most companies that outsource their customs operations use a company based in their own country - The vast majority (93%) of respondents whose companies outsource their customs procedures say that the outsourcing company is in the same Member State. One in ten (1%) says that the outsourcing company is in the Member State that is their main point of entry/exit for their imports/exports, while 5% say that it is in another EU Member State. Just 3% say the outsourcing company is outside the EU. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that outsource customs procedures (N=657) Romania stands out here as having by far the lowest proportion of respondents (31%) who say that the outsourcing company is in the same Member State. France (88%), Portugal (88%) and Sweden (89%) are the only other countries in which less than 9% of respondents give this answer. Belgium (58%) has the highest proportion of respondents who say that the outsourcing company is in the Member State that is the main point of entry/exit for imports/exports, followed by Denmark (19%) and France (16%). Relatively few respondents in most countries say that the outsourcing company is in a different EU Member State. Respondents in Latvia (18%) and Belgium (13%) are most likely to say this. Again, in most countries very few respondents say that the outsourcing company is in a country outside the EU. However, several Member States stand out in this regard, namely Romania (36%), Belgium (18%), and Sweden (15%). 4

44 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that outsource customs procedures (N=657) The business demographic data show that companies that import from Africa (23%) are much more likely than those that import from other regions to use an outsourcing company based in a Member State that is not their main point of entry/exit. Only 3-8% of respondents whose companies import/export from other regions give this answer. Companies that import/export from a European country outside the EU (22%) are the most likely to use a provider based in the Member State that is their main point of entry/exit. Respondents from a company with turnover of less than 1, euros (38%) are by far the most likely to use an outsourcing company based in a Member State that is not their main point of entry/exit. Only 1-6% of respondents at companies with higher turnovers give this answer. 41

45 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that outsource customs procedures (N=657) 3.3. Ease of completing different operations related to customs procedures - Over half the respondents think that customs-related operations are easy, apart from complying with controls, enquiries and audits - The focus now shifts to the relative difficulty of the various outsourced customs procedures. Customs procedures carried out for both import and export companies Over six in ten respondents (62%) say that providing the required information for transit declarations is easy, with 16% finding this very easy and 46% fairly easy. One in ten (11%) think that this is difficult. A little over a quarter (27%) don t know. However, fewer than half of the respondents (47%) think that complying with control, enquiries and audits is easy: of these, 9% say it is very easy and 38% fairly easy. A fifth of respondents (21%) think that this is difficult, while nearly a third (32%) say they don t know. 42

46 FLASH EUROBAROMETER Base: Companies that outsource the customs procedures (N=657) Note: The bases for 5 countries consist of fewer than 3 respondents whose companies outsource customs procedures: Denmark (27), Germany (19), Greece (25), Latvia (23) and Romania (14.) Thus we only present the overall results. Customs procedures carried out for import companies Three-quarters of respondents (75%) say that paying import charges is easy, of whom 3% say it is very easy and 45% fairly easy. Just 11% say this is difficult, while 14% were unable to answer. Almost seven in ten respondents (69%) say that providing the required information for import declarations is easy, with 2% finding this part of the process very easy and 49% finding it fairly easy. 12% think that it is difficult; no respondents at all find this very difficult (%), though 19% don t know. Base: Companies that outsource customs procedures and are importers (N=471) 43

47 FLASH EUROBAROMETER Note: The bases for 8 countries consist of fewer than 3 respondents from importing companies that outsource customs procedures: Denmark (18), Germany (16), Greece (19), France (23), Latvia (19), Portugal (26), Romania (8) and Sweden (29). Thus we only present the overall results. Customs procedures carried out for export companies Again, almost seven in ten respondents (68%) say that providing the required information for export declarations is easy, with 2% finding this very easy and 48% finding it fairly easy. 18% of respondents say that this is difficult, of whom only 1% find it very difficult. 14% don t know. Base: Companies that outsource the customs procedures and are exporters (N=475) Note: The bases for 9 countries consist of fewer than 3 respondents in exporting companies that outsource customs procedures: Denmark (23), Germany (16), Greece (15), France (29), Italy (29), Latvia (12), Lithuania (18), Romania (7) and the UK (27). Thus we only present the overall results. The business demographic data show that in most cases, respondents for whom the impact of electronic customs has been positive are more likely to say that customs operations are easy. For example, 67% of those who think the impact of electronic customs has been positive find it easy to provide the required information for transit declarations, compared with 41% of those who feel that impact has been negative. 44

48 FLASH EUROBAROMETER 3.4. Frequency of experiencing difficulties when handling customs procedures - Difficulties in predicting the length of the customs clearance process are the most common problems during customs procedures - The respondents were then asked about some difficult situations they may face when handling customs procedures. Frequent difficulties in predicting the length of the customs clearance process were mentioned by 15% of respondents, while 2% say this happens from time to time. A third (35%) say that it rarely happens, while nearly a fifth (18%) have never experienced this. One in eight (12%) were unable to answer. Roughly one in eight respondents (13%) says that they often have to deal with multiple requests for similar information, while a fifth (21%) say that they encounter this problem from time to time. Three out of ten respondents (3%) rarely have to deal with this, and almost as many (28%) say that they never have to. Nearly one in ten (8%) were unable to answer. Finally, just 6% of respondents say that they often have difficulties providing the information required by the authorities, while 18% have these difficulties from time to time. Four out of ten (41%) rarely encounter this problem, and over a quarter (27%) never do. Again, 8% don t know. Base: Companies that outsource the customs procedures (N=657) Respondents are most likely to say they often have difficulties in predicting the length of the customs clearance process in Lithuania (39%), followed by Italy (27%) and Denmark (23%). Lithuania (79%) is also the country where respondents are most likely to encounter this problem either often or from time to time, followed by Italy (49%) and Greece (45%). 45

49 FLASH EUROBAROMETER However, in Romania, 88% of respondents either rarely or never have difficulties in predicting the length of the customs clearance process, and nor do 67% of respondents in Poland and 64% in the United Kingdom. Over four in ten respondents in Romania (45%) and Sweden (41%) never experience this issue. Base: Companies that outsource customs procedures (N=657) Roughly a quarter of respondents in Latvia (24%), Lithuania (24%) and Italy (23%) say that they often have to deal with multiple requests for similar information. Over half the respondents in the same three countries - Italy (64%), Latvia (57%) and Lithuania (55%) - encounter this either often or from time to time. In contrast, relatively high proportions of respondents in Sweden (85%), France (75%), Denmark (73%) and Estonia (73%) either rarely or never have to deal with multiple requests for similar information, and in Sweden 68% never have to do so. Base: Companies that outsource the customs procedures (N=657) 46

50 FLASH EUROBAROMETER Roughly a fifth of respondents in Denmark (21%), Greece (19%) and Germany (18%) say that they often have difficulties providing the information required by the authorities. However, the proportion of respondents who often or from time to time have these difficulties is highest in Lithuania (53%), followed by Germany (52%) and Greece (47%). In Sweden, 87% of respondents rarely or never experience this problem, nor do 81% in the UK and 8% in France. Over half (53%) of those in Sweden never experience this issue at all. Base: Companies that outsource customs procedures (N=657) According to the business demographic data, respondents whose company turned over more than 5 million euros in 213 are by far the most likely to say that they often have to deal with multiple requests for similar information (39%) as well as difficulties in predicting the length of the customs clearance process (37%). Companies operating in the services sector (24%) are the most likely to encounter frequent difficulties in predicting the length of the customs clearance process, while industrial companies (9%) are the least likely. Respondents for whom the introduction of electronic customs has had a positive impact are more likely to say that they often have to deal with multiple requests for similar information (18%) than those for whom the impact is negative (3%). However, those who think the introduction of electronic customs has had a negative impact are more likely to say that they often encounter difficulties in predicting the length of the customs clearance process (49% vs. 14%), and also difficulties in providing the information required by authorities (29% vs. 6%). 47

51 FLASH EUROBAROMETER Base: Companies that outsource customs procedures (N=657) 3.5. The impact of costs and time delays on choice of points of entry or exit - A majority of respondents say that costs and time delays have no impact on their choice of entry or exit points - Lastly, respondents from companies that outsource their customs operations were asked to what extent differences in customs costs and time delays influence their decision to choose certain points of entry or exit. One in ten respondents (11%) say that costs and time delays influence their decision very much, while a quarter (24%) say they influences them to some extent. A fifth (21%) say that this factor does not really influence their decision, and nearly four in ten (38%) say that it does not influence them at all. 48

52 FLASH EUROBAROMETER Base: Companies that outsource the customs procedures (N=657) In most countries, relatively few respondents say that costs and time delays influence their decision to choose certain points of entry of exit very much. Portugal (38%) is the obvious exception, and to a lesser extent Italy and Romania (both 18%). Portugal also has the most respondents (57%) who say that costs and time delays influence their decision either very much or to some extent, followed by Romania (51%), Poland (49%) and Bulgaria (44%). The highest proportion of respondents to say that these factors do not really influence their decision or do not influence it at all are found in Sweden (91%), followed by France (73%) and Belgium (72%). In three countries, over half of the respondents say that costs and time delays do not influence their decisions at all: Sweden (65%), the Netherlands (55%) and Lithuania (51%). 49

53 FLASH EUROBAROMETER Base: Companies that outsource customs procedures (N=657) The business demographic data show that respondents in smaller companies (1-49 employees) are more likely to say that the differences in customs costs and time delays have little or no influence ( not really or not at all ) on their choice of points of entry or exit, than those in larger companies (more than 5 employees). Respondents in the manufacturing sector are less likely to be influenced by differences in customs costs and time delays (41%) than those in the retail (38%), services (34%) and industry (18%) sectors. 5

54 FLASH EUROBAROMETER Base: Companies that outsource customs procedures (N=657) 51

55 FLASH EUROBAROMETER IV. DID THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES HAVE A POSITIVE IMPACT ON THE COMPANY S ACTIVITY? - A majority of respondents agree that the switch to electronic customs simplified procedures - Lastly, respondents were asked whether the transition from paper to electronic customs made a difference in four respects. A majority of respondents (57%) agree that the transition simplified customs procedures; of these, 18% say it simplified them very much, while 39% say it did so to some extent. Three in ten respondents (31%) say that it did not simplify the customs procedures, with 15% saying it did not really simplify it, and 16% saying it did not simplify it at all. 12% were unable to answer. However, only 15% of respondents (4% very much, 11% to some extent) say that the transition from paper to electronic customs allowed their company to introduce new products faster on the market and/or to offer a wider range of products. Three-quarters of respondents (77%) do not think the transition had this effect, of which 23% say not really, and 54% say not at all. A similar number of respondents (14%) say that the transition allowed their company to operate in more markets or in a wider geographical area, with 5% saying it did very much, and 9% to some extent. But over three-quarters (78%) say that it did not have this effect, 27% saying not really and 51% not at all. Just 8% of respondents think that the transition lowered the cost of the products their company offers, while 84% (24% not really, and 6% not at all) say that this was not the case. 52

56 FLASH EUROBAROMETER Base: Total number of companies (N=283) Over half the respondents in all but three countries feel that the transition has simplified customs procedures. The highest proportions of respondents saying this are in Poland (79%) and Bulgaria, Lithuania and Romania (all 68%). The three exceptions are Denmark (32%), Sweden (4%) and the UK (46%). However, the most respondents who say that the transition did not simplify the customs procedures are in Belgium (42%), followed by Denmark (41%), and Sweden and the UK (both 4%). Roughly a quarter of respondents in Denmark (27%), Estonia (27%), and Lithuania (24%) are unable to answer. Base: Total number of companies (N=283) 53

57 FLASH EUROBAROMETER Over a quarter of respondents think that the transition from paper to electronic customs allowed their company to introduce new products faster or to offer a wider range of products in Romania (34%), Poland (3%), Bulgaria (27%) and Lithuania (25%), whereas less than one in ten say this in Denmark (3%), Sweden (5%), Latvia (7%) and Belgium (9%). Over eight out of ten respondents say the transition did not have this effect in France (87%), Belgium (86%), Latvia (85%), the Netherlands (85%), and Sweden (81%). Relatively high numbers of respondents answer don t know in Denmark (24%) and Lithuania (23%). Base: Total number of companies (N=283) Over a fifth of respondents in Lithuania (28%), Germany (23%) and Romania (23%) agree that the transition allowed their company to operate on more markets or in a wider geographical area. But more than 8% of respondents say that the transition did not have this effect in seven countries, led by Estonia (86%), France (86%) and Spain (85%). As before, relatively high numbers of respondents were unable to answer in Denmark (28%) and Lithuania (23%). 54

58 FLASH EUROBAROMETER Base: Total number of companies (N=283) More than a fifth of respondents in Poland and Romania (both 21%) agree that the transition lowered the cost of the products their company offers, whereas in 11 countries more than 8% of respondents say that this did not happen. Particularly high proportions of respondents in Belgium (93%), Greece (91%) and Italy (9%) say that the transition did not have this effect. 24% of respondents in Denmark and 22% in Lithuania were unable to answer. Base: Total number of companies (N=283) The business demographic data show that respondents whose company handles customs procedures in-house are more likely to think that the transition to electronic customs simplified the customs process (63%) than those whose company outsources its customs operations (46%). 55

59 FLASH EUROBAROMETER Respondents in service companies (63%) are more likely than those from retail companies (53%) to agree that the transition to electronic customs simplified the customs procedures. While 7% of respondents for whom the impact of electronic customs has been positive say the transition simplified the customs process, only 18% of those who believe the impact was negative agree. Base: Total number of companies (N=283) 56

60 FLASH EUROBAROMETER V. THE BUSINESS PROFILE OF COMPANIES THAT IMPORTED/EXPORTED IN Staff numbers Import companies vs. export companies Overall, the data show no significant differences between import and export companies in terms of their number of employees. 9% of import companies, and 7% of export companies, have 1-9 employees. 53% of import companies, and 55% of export companies, have 1-49 employees. Over a quarter (27%) of both types of company have employees, and 1% of both types have 25 employees or more. Base: Total number of companies (N=283) However, there are significant variations at national level. Some countries have a high proportion of companies with 1-9 employees, namely Bulgaria (37% for importers, 24% for exporters), Poland (26% and 2%), Latvia (14% and 1%) and Sweden (14% and 15%). Denmark has practically no companies of this size. Companies with 1-49 employees are particularly widespread in Sweden (69% for importers, 7% for exporters), Spain (69% and 64%), Estonia (66% and 49%), and the UK (6% and 63%). However, there are significantly fewer companies of this size in Bulgaria (25% and 26%), Poland (33% and 4%) and Denmark (36% and 36%). The highest proportion of importing companies with employees are in Denmark (4%), followed by Italy (38%) and Portugal (37%), while Bulgaria (43%), Denmark (41%), Romania (41%), and Latvia (4%) have the most exporting companies of that size. Denmark (24% for importers, 23% for exporters) contains the highest proportion of both types of company with 25 employees or more, followed by Lithuania (21% and 2%). 57

61 FLASH EUROBAROMETER Base: Total number of companies (N=283) 5.2. Company turnover in 213 Import companies vs. export companies There are again relatively minor differences, overall, between import and export companies in terms of turnover in 213. Just 1% of importers and 1% of exporters reported turnover below 1, euros last year, while 4% of importers and 5% of exporters reported turnover of 1, to 5, euros. 14% of importers and 16% of exporters turned over 5, to 2 million euros, and 29% of both types of company turned over 2 million to 1 million euros. Nearly a fifth (19%) of importers and 16% of exporters turned over between 1 million and 5 million euros, while 8% of importers and 7% of exporters reported a turnover of more than 5 million euros. A quarter of respondents (25% for importers, 26% for exporters) could not say what their company s 213 turnover was. 58

62 FLASH EUROBAROMETER Base: Total number of companies (N=283) Bulgaria is the only country in which a significant proportion of companies had a turnover of less than 1, euros last year: 15% of importers and 14% of exporters made this much. Elsewhere, the number of companies making less than 1, euros was negligible. Respondents in Romania (15% for importers, 23% for exporters), Bulgaria (14% and 13%), Estonia (12% and 13%) and Poland and Latvia (both 12% and 11%) are most likely to report that their company had a turnover of 1, to 5, euros last year. Latvia (28%) has the most importers who turned over 5, to 2 million euros last year, followed by Greece (26%), Romania (24%) and the UK (23%). Portugal (33%) has the most exporters that fall within this category, followed by Romania (26%) and the UK (26%). In the category of companies that turned over 2 to 1 million euros in 213, Portugal (53%), Sweden (49%) Greece (37%) and Estonia (34%) have the highest proportion of importers, while Sweden (44%), Portugal (4%) and Greece (36%) have the most exporters. Denmark (4% for importers, 33% for exporters), the Netherlands (36% for importers and 34% for exporters), France (27% and 19%) and Italy (24% and 19%) have the highest proportion of companies that turned over 1 to 5 million euros, while Denmark (23% and 22%), the Netherlands (17% and 19%) also have the most companies that turned over more than 5 million euros. Substantial proportions of respondents were unable to answer this question, notably in Lithuania (56% and 57%), Bulgaria (38% and 4%), Belgium (35% and 37%) and Poland (35% and 32%). 59

63 FLASH EUROBAROMETER Base: Total number of companies (N=283) 5.3. Company types Import companies vs. export companies There are more noticeable differences between importing and exporting companies in terms of the sectors to which they belong. While 16% of importers are retailers, only 12% of exporters are retailers. However, only 47% of importers are manufacturers, compared with 58% of exporters. One in ten of both importers (11%) and exporters (1%) are service providers, while just 1% of both are customs agents, and 3% are transport/logistics companies. However, while 22% of importers work in some other unspecified sector, only 16% of exporters do so. 6

64 FLASH EUROBAROMETER Base: Total number of companies (N=283) The national breakdown shows the highest proportion of companies operating in the retail sector are in Greece (48% for importers, 22% for exporters) followed by Italy (35% and 21%), Estonia (31% and 17%), Portugal (28% and 18%), Sweden (26% and 21%) and Bulgaria (24% and 18%). In some countries, a substantial majority of companies operate in the manufacturing sector; this is the case in Romania (71% for importers, 77% for exporters), Denmark (51% and 66%), Germany (48% and 6%), Sweden (47% and 65%), and Italy (47% and 64%). Greece (24% and 33%) stands out as the only country with a higher proportion of retailers than manufacturers, although Estonia (25% and 47%) and Portugal (28% and 4%) also contain relatively low proportions of manufacturing companies. The highest proportion of importers who are service providers are in Belgium (18%) and Estonia (14%), while Portugal (2%) and the UK (16%) have the most exporters in this sector. Estonia also stands out with the highest proportion of transport/ logistics companies (11% for importers, 13% for exporters). The highest proportion of companies working in other sectors is recorded in Poland (36% for importers, 32% for exporters) followed by Latvia (34% and 21%), Spain (33% and 27%) and the Netherlands (32% and 3%). 61

65 FLASH EUROBAROMETER Base: Total number of companies (N=283) 62

66 FLASH EUROBAROMETER 5.4. Location of the company and its affiliates Import companies vs. export companies Almost all importers (97%) and exporters (98%) have their company premises in the respondent s own country. 19% of importers, and 16% of exporters, have premises in another EU country, while 18% of importers, and 15% of exporters, have premises outside the EU. (MULTIPLE ANSWERS POSSIBLE) Base: Total number of companies (N=283) Denmark (87% for importers, 81% for exporters) is the only country in which less than 9% of companies have premises based in the respondent s own country. Lithuania (93% and 92%) and the UK (93% and 94%) have the next lowest proportions of companies based in the respondent s own country. However, Denmark (47% for importers, 44% for exporters) has the highest proportion of companies with premises in another EU country, followed by Belgium (43% and 39%) and the Netherlands (35% and 33%). In eight countries at least a fifth of importing companies have premises in another EU country, and in six countries at least a fifth of exporting companies have this arrangement. Denmark (4% for importers, 38% for exporters) also has the highest proportion of companies with premises outside the EU. Other countries where companies commonly do this are Belgium (32% and 3%), Lithuania (28% and 36%), the Netherlands (28% and 29%), Germany (23% and 18%), and the UK (22% and 19%). Denmark also stands out as the only country where a more than negligible number of respondents were unable to answer (7% for importers, 12% for exporters). 63

67 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Total number of companies (N=283) 64

68 FLASH EUROBAROMETER VI. HOW DO COMPANIES IMPORT? 6.1. Geographical areas from which companies import - Most European companies imported from China in Respondents from importing companies were then asked from which geographical areas their companies imported in 213. Six in ten respondents (6%) say that their company imported from China in 213, while just under half (46%) say their company imported from Asia apart from China. Over a third of respondents whose company imported last year say that their company imported from North America (36%), or from Russia or other European countries outside the EU (35%). A fifth of respondents (19%) say that their company imported from the Middle East, and over one in ten say that their company imported from Africa (13%), South America except Brazil (12%), or Brazil (12%). 17% of respondents say their company imported from other areas. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) At the national level, over 5% of respondents in all but four Member States say that their company imported from China in 213. The highest proportions of respondents who say this are in the UK (7%) and Italy (67%). The four exceptions, where less than half say that their company imported from China, are Estonia (41%), Romania (41%), Bulgaria (43%) and Latvia (44%). 65

69 FLASH EUROBAROMETER However, there are only five countries where at least 5% of respondents say their company imported from Asia except China in 213: Belgium (59%), the Netherlands (57%), Denmark (56%), Germany (56%), and Italy (56%). At the other end of the scale only 27% of respondents in both Estonia and Romania say that their company imported from Asia except China. The UK (54%) is the only Member State in which at least half the respondents say that their company imported from North America in 213, although almost half do so in Belgium (49%), Denmark (48%) and the Netherlands (48%). In contrast, relatively few say their company imported from North America in Romania (7%) or Greece (8%). More than 5% of respondents say that their company imported from Russia or other European countries outside the EU in 213 in Estonia (66%), Belgium (65%), Latvia (58%) and Germany (54%), but this falls as low as 11% in both Portugal and Romania. While relatively few respondents say that their company imported from the Middle East in most Member States, over a fifth do so in the UK (27%), Belgium (24%), Romania (23%) and Italy (22%). Over a fifth also say that their company imported from Africa in both Belgium (24%) and Portugal (22%). Respondents in Belgium are the most likely to say that their company imported from South America except Brazil (18%) and from Brazil (19%). The highest proportions of respondents who say that their company imported from other areas can be found in Greece (36%), Romania (29%), the UK (28%) and Germany (22%). 66

70 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) The business demographic results show that respondents in companies with 25 employees or more are the most likely to say that their company imported from all the different areas under consideration. For example, 76% of respondents in companies with 25 employees or more say their company imported from China, compared with 48% of those in companies with 1-9 employees, 57% of those with 1-49 employees, and 63% of companies with employees. Companies with a turnover of more than 5 million euros are the most likely to import goods from all the areas of the world under discussion. For example, 62% of respondents in these companies say their company imports from Asia except China, as opposed to 19% of respondents whose company turned over less than 1, euros. Respondents whose companies carry out customs procedures every day are more likely to say that their companies import goods and services from these geographical areas. For example, 46% of respondents in this group say their company imports from Russia or other European countries outside the EU, compared to 7% of respondents whose companies carry out customs procedures once a year or less. 67

71 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) 68

72 FLASH EUROBAROMETER 6.2. Countries in which the company makes import declarations - The vast majority of import declarations are made in the respondent s own country - A large majority of respondents (88%) say that their company makes import declarations in their own country. However, one in seven (16%) say that their company makes import declarations in another EU country, while just under one in ten (8%) were unable to answer. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) Very high proportions of respondents in Estonia (1%), Germany (99%), Latvia (98%) and Lithuania (98%) say that their company makes import declarations in their own country. An exceptionally low number of respondents give this answer in Denmark (21%); Greece (74%) and Portugal (75%) have the next lowest. Over a fifth of respondents in four countries say that their company makes import declarations in another EU country: these four countries are France (32%), Belgium (31%), Greece (28%), and Portugal (23%). A very high proportion of respondents in Denmark (71%) were unable to answer this question; Poland (14%) has the next highest proportion of respondents who could not do so. 69

73 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) The business demographic data show no significant differences between groups. 7

74 FLASH EUROBAROMETER 6.3. Points of entry used - A majority of respondents say their company used sea ports and airports as entry points - Respondents in importing companies were then asked about the type of entry points that their company uses. Over three-quarters of respondents (77%) say that their company uses seaports, while six in ten (61%) mentioned airports. Less than half report that their company uses a land border (43%) as a point of entry. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) Over half of the respondents in all but four countries say that their company uses seaports as a point of entry. The highest proportions of respondents who give this answer can be found in the Netherlands (87%), Italy (85%) and Portugal (84%). However, in Romania (47%), Bulgaria (48%), Estonia (49%) and Lithuania (49%) less than half of the respondents say that their company uses seaports as points of entry. Respondents are most likely to mention airports in the UK (8%), Belgium (73%) and Germany (71%), and least likely to do so in Bulgaria and Romania (both 31%). Over six in ten respondents in Germany (68%), Greece (65%) and Lithuania (63%) say that their company uses a land border as a point of entry. But at the other end of the scale only 29% of respondents in the UK, 3% in Spain, and 33% in Sweden say their companies do this. 71

75 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) The business demographic data show that companies with a high turnover are more likely to use all three types of entry point than companies with relatively low turnovers. For example, 65% of companies that turned over more than 5 million euros last year used airports as points of entry, compared with 27% of those which reported a turnover of less than 1, euros. Service companies (72%) are more likely to have used airports than manufacturers (59%), retailers (59%) or industrial companies (23%). However, service companies are the least likely to have used a land border. Companies that conduct customs procedures every day are much more likely to have used all three types of entry point. For example, 58% of those which conduct customs operations daily used a land border, compared with just 1% of companies that do so once a year or less. 72

76 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) 73

77 FLASH EUROBAROMETER 6.4. Type of customers for imported goods and services - Companies most commonly import for their own company or affiliates - In terms of the type of customers for which they import goods and services, a majority of respondents say that their company imports for the company itself or an affiliate (56%). Just 17% say that they import for individual consumers, and one in ten (9%) for public sector organisations. Half (51%) say that they import for other companies. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) In all but five countries, over 5% of respondents say that their company imports goods and services for the company itself or an affiliate. The highest proportions of respondents who give this answer are in Germany (74%) and Latvia (7%). The five exceptions are Estonia (41%), Portugal (42%), Denmark (44%), Poland (46%), and Spain (49%). The proportion of respondents who say they import goods and services for other companies ranges from 6% in Estonia and 58% in Germany, to 27% in Romania and 31% in Latvia. In Belgium (53%), a very high proportion of respondents say that their company imports for individual customers; Greece (4%) also has a relatively high number of respondents who give this answer. But at the other end of the scale, only 11% of respondents in France, Germany and the Netherlands import for individual consumers. Relatively few respondents in most countries say their company imports for public sector organisations. Companies in Latvia (18%), Belgium (14%) and Germany (14%) are most likely to do so. 74

78 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) The business demographic results show that respondents in companies with 25 employees or above (75%) are more likely to say that their company imported goods and services for the company itself and its affiliates than respondents in companies with 1-9 employees (46%), 1-49 employees (51%) or employees (63%). Conversely, companies with 1-9 employees and 1-49 employees are more likely to import goods and services for individual consumers and public sector organisations. Respondents whose company premises are located outside the EU are more likely to import goods and services for all these customers than respondents whose company premises are located in the respondent s own country or in another country in the EU. For example, 23% of companies with premises outside the EU import for individual consumers compared with 15% of companies with premises in another EU country. 75

79 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that import (N=1936) 6.5. Responsibility for customs procedures in the company - Customs procedures in importing companies are most commonly carried out by in-house staff - Among respondents whose company imports goods and services, nearly four in ten (39%) say that an in-house staff member is in charge of customs procedures. A third (34%) say that this is partly the responsibility of a staff member and partly of another company, while a quarter (24%) say it is the responsibility of another company. Base: Companies that import (N=1936) 76

80 FLASH EUROBAROMETER Romania (68%) and Germany (57%) have the highest proportion of importers who say that an in-house staff member is responsible for handling customs procedures. A majority of respondents in ten countries give this answer, although relatively few do so in Estonia (17%) and Latvia (19%). Latvia (55%) and Poland (47%) have the highest numbers of importers who say that customs procedures are partly the responsibility of a staff member and partly of another company. A majority of respondents in seven countries say this, although only 7% give this answer in Estonia, and 12% do so in Lithuania. A majority of importers say that another company is in charge of their customs procedures in three countries, Estonia (76%), Bulgaria (44%) and Lithuania (44%). In contrast, only 11% of respondents in Germany and 12% in Romania say that their company takes this approach. Base: Companies that import (N=1936) 77

81 FLASH EUROBAROMETER 6.6. Frequency with which customs procedures are carried out - A majority of importing companies carry out customs procedures several times a month - Among respondents in importing companies, a majority (51%) say that their company carries out customs procedures several times a month. Over a fifth say that their company does so every day (23%), or several times a year (22%). Base: Companies that import (N=1936) A majority of importers in all but one country carry out customs procedures several times a month. Lithuania (66%) leads in this approach, followed by Italy (61%) and Estonia (57%). Romania is the exception (33% carry out customs procedures several times a month). In this case, a majority of importers (55%) conduct customs procedures several times a year. This level of frequency is also relatively common in Bulgaria (41%), Greece (39%), Latvia (34%), Poland and Estonia (33%). The highest proportion of importers who carry out customs procedures every day can be found in Germany (4%), followed by the Netherlands (34%), Belgium (32%), Denmark (32%) and France (29%). Romania (1%) is the only country where at least one in ten importers carry out customs procedures once a year or less. 78

82 FLASH EUROBAROMETER Base: Companies that import (N=1936) 79

83 FLASH EUROBAROMETER VII. HOW DO COMPANIES EXPORT? 7.1. Geographical areas to which companies export - Six in ten companies exported to Russia or other European countries outside the EU - Respondents in exporting companies were then asked which geographical areas their companies exported to in 213. Six in ten respondents (6%) say that their company exported to Russia or other European countries outside the EU in 213, while over four in ten (45%) say their company exported to Africa. Around four in ten respondents whose company exported last year say that their company exported to North America (4%), the Middle East (39%), or Asia except China (39%). Over a third of respondents (36%) say that their company exported to China, while three in ten respondents (3%) say that their company exported to South America except Brazil (3%). Just under a quarter (23%) exported to Brazil, and a third (32%) exported to other areas. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that export (N=2266) 8

84 FLASH EUROBAROMETER At national level, over 5% of respondents say that their company exported to Russia or other European countries outside the EU in 213 in all but four Member States, led by Lithuania (92%), Latvia (84%) and Estonia (8%). The four exceptions, where less than half of respondents say that their company exported to a European country outside the EU, are Portugal (22%), Romania (27%), Spain (42%) and France (49%). There are also very substantial differences between countries when it comes to exports to Africa. A relatively high proportion of respondents in Portugal (71%), Belgium (61%) and France (56%) say that their companies do this. However, at the other end of the scale, less than one respondent in ten in Estonia (2%), Romania (4%), Lithuania (7%) and Latvia (9%) say that their company exported to Africa last year. A majority of respondents say that their company exported to North America in the UK (62%), Belgium (53%), Denmark (53%) and the Netherlands (52%). However, exporting to North America was relatively unusual among companies in Romania (11%) and Estonia (12%). Over 5% of respondents in the UK (64%), the Netherlands (56%) and Belgium (55%) say their company exported to the Middle East last year. However, only 4% of respondents in Estonia say their company did this and just 11% in both Latvia and Poland. Companies in Denmark (58%), Belgium (57%), the Netherlands (57%) and Germany (55%) were the most likely to have exported to Asia except China in 213, while those in Romania (8%), Estonia (12%) and Poland (13%) were the least likely to have done so. The highest proportions of respondents whose companies exported to China last year are in the UK (48%) and Belgium (47%). Estonia (11%), Romania (11%) and Bulgaria (12%) have the fewest respondents whose company sent exports there. Spain (57%) has an exceptionally high proportion of respondents who say that their company exported to South America except Brazil last year, followed by Belgium (39%), Germany (36%) and the Netherlands (36%). But in several countries, such as Latvia (3%) and Estonia (5%), very few respondents say that their company exported there. Belgium (36%) and Italy (32%) have the most respondents whose companies exported to Brazil, while Estonia (1%) and Romania (2%) have the least. The highest proportions of respondents who say that their company exported to other areas can be observed in the UK (47%), Romania (46%) and Germany (44%). 81

85 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that export (N=2266) According to the business demographic data, companies with a high turnover and service companies are the most likely to have exported to all the regions under discussion, as are companies that carry out customs procedures every day. 82

86 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that export (N=2266) 83

87 FLASH EUROBAROMETER 7.2. Countries used as points of exit from the EU - Most exporting companies use their own country as their point of exit - Almost all respondents (94%) say that their company uses their own country as a point of exit when exporting goods. Over a quarter of respondents (27%) also say their company uses another EU country as a point of exit. (MULTIPLE ANSWERS POSSIBLE) Base: Companies that export (N=2266) All respondents in Latvia and Spain (both 1%) say that their company uses their own country as a point of exit, and at least 9% of respondents do so in 1 Member States. However, relatively few companies do this Denmark (64%) and Romania (66%). Using another EU country as a point of exit is especially common in France (47%), Belgium (43%), Estonia (37%), Germany (36%), and the Netherlands (35%). Over a quarter of respondents in Denmark (28%) and 14% in Romania were unable to answer this question. 84

88 FLASH EUROBAROMETER (MULTIPLE ANSWERS POSSIBLE) Base: Companies that export (N=2266) The business demographic data show no significant differences between groups. 85

89 FLASH EUROBAROMETER 7.3. Responsibility for customs procedures in the company - Customs procedures in exporting companies are most commonly carried out by in-house staff members - Among respondents whose company exports goods and services, over four in ten (42%) say that an in-house staff member is in charge of customs procedures. A third (34%) say that this is partly the job of a staff member and partly of another company, while a fifth (21%) say it is the responsibility of another company. Base: Companies that export (N=2266) In ten countries, a majority of exporters have an in-house staff member who is responsible for customs procedures. Exporters in Romania (69%), Germany (66%), Lithuania (58%) and Italy (51%) are most likely to take this approach, while Latvia (18%), Spain (19%) and Estonia (24%) are least likely to do so. A majority of exporters in five countries have their customs procedures handled partly by an in-house staff member and partly by another company: Latvia (57%), Spain (47%), the Netherlands (43%), Poland (38%) and Portugal (38%). In two countries - Estonia (67%) and Bulgaria (46%) - a majority of exporters have their customs procedures handled by another company. 86

90 FLASH EUROBAROMETER Base: Companies that export (N=2266) 87

91 FLASH EUROBAROMETER 7.4. Frequency with which companies carry out customs procedures - A majority of exporting companies carry out customs procedures several times a month - Among respondents in exporting companies, roughly half (49%) say that their company carries out customs procedures several times a month. Nearly a quarter say that their company carries out customs procedures several times a year (24%) or every day (23%). Just 4% say their company carries out these procedures once a year or less. Base: Companies that export (N=2266) A majority of exporters in all but three countries carry out customs procedures several times a month. Estonia (7%) has the most respondents whose company takes this approach, followed by Lithuania (6%), and Bulgaria, Germany, and Spain (all 54%). The three exceptions, in which a majority of exporters conduct customs procedures several times a year, are Romania (47%), Portugal (46%) and Greece (45%). Lithuania (38%) has the highest proportion of exporting companies which carry out customs procedures every day, followed by the Netherlands (35%), Germany (33%), Belgium (31%), and Denmark (31%). The UK (7%) has the most exporters which carry out customs procedures once a year or less. 88

92 FLASH EUROBAROMETER Base: Companies that export (N=2266) 89

93 ANNEXES

94 TECHNICAL SPECIFICATIONS

95 FLASH EUROBAROMETER TECHNICAL SPECIFICATIONS Between the 16 th of April and 9 th of May 214, TNS Political & Social, a consortium created between TNS political & social, TNS UK and TNS opinion, carried out the survey FLASH EUROBAROMETER about The electronic customs implementation in the EU. This survey has been requested by the EUROPEAN COMMISSION, Directorate-General for Taxation and Customs Union. It is a general public survey co-ordinated by the Directorate-General for Communication (DG COMM Strategy, Corporate Communication Actions and Eurobarometer Unit). The FLASH EUROBAROMETER covers businesses who imported from or exported to countries outside the European Union in 213 and employing one or more persons in the Manufacturing (NACE category C), Retails (NACE category G), Services (NACE categories H/I/J/K/L/M/N/R) and Industry (NACE categories D/E/F) sectors in 17 Member States of the European Union: Belgium, Bulgaria, France, Germany, United Kingdom, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Denmark, Estonia, Greece, Latvia, Lithuania and Romania. Whenever such company was eligible, the selected respondent had to have decision making responsibilities in the company (managing director, CEO) including those who led the commercial activities of the company (Commercial managers, sales managers, marketing managers) and who were responsible for customs compliance or customs operations. All interviews were carried using the TNS e-call center (our centralized CATI system). The sample was selected from an international business database, with some additional sample from local sources in countries where necessary. Quotas were applied on both company size (using four different ranges: 1-9 employees, 1-49 employees, employees and 25 employees or more) and sectors (Manufacturing, Retail, Services and Industry). These quotas were adjusted according to the country s universe (sectors and business sizes in scope of the survey) but were also reasoned in order to ensure that the sample was large enough in every cell. TNS has developed its own RDD sample generation capabilities based on using contact telephone numbers from responders to random probability or random location face to face surveys, such as Eurobarometer, as seed numbers. The approach works because the seed number identifies a working block of telephone numbers and reduces the volume of numbers generated that will be ineffective. The seed numbers are stratified by NUTS2 region and urbanisation to approximate a geographically representative sample. From each seed number the required sample of numbers are generated by randomly replacing the last two digits. The sample is then screened against business databases in order to exclude as many of these numbers as possible before going into field. This approach is consistent across all countries. TS1

96 Readers are reminded that survey results are estimations, the accuracy of which, everything being equal, rests upon the sample size and upon the observed percentage. With samples of about 1, interviews, the real percentages vary within the following confidence limits: Statistical Margins due to the sampling process (at the 95% level of confidence) various sample sizes are in rows various observed results are in columns 5% 1% 15% 2% 25% 3% 35% 4% 45% 5% 95% 9% 85% 8% 75% 7% 65% 6% 55% 5% N=5 6, 8,3 9,9 11,1 12, 12,7 13,2 13,6 13,8 13,9 N=5 N=5 1,9 2,6 3,1 3,5 3,8 4, 4,2 4,3 4,4 4,4 N=5 N=1 1,4 1,9 2,2 2,5 2,7 2,8 3, 3, 3,1 3,1 N=1 N=15 1,1 1,5 1,8 2, 2,2 2,3 2,4 2,5 2,5 2,5 N=15 N=2 1, 1,3 1,6 1,8 1,9 2, 2,1 2,1 2,2 2,2 N=2 N=3,8 1,1 1,3 1,4 1,5 1,6 1,7 1,8 1,8 1,8 N=3 N=4,7,9 1,1 1,2 1,3 1,4 1,5 1,5 1,5 1,5 N=4 N=5,6,8 1, 1,1 1,2 1,3 1,3 1,4 1,4 1,4 N=5 N=6,6,8,9 1, 1,1 1,2 1,2 1,2 1,3 1,3 N=6 N=7,5,7,8,9 1, 1,1 1,1 1,1 1,2 1,2 N=7 N=75,5,7,8,9 1, 1, 1,1 1,1 1,1 1,1 N=75 N=8,5,7,8,9,9 1, 1, 1,1 1,1 1,1 N=8 N=9,5,6,7,8,9,9 1, 1, 1, 1, N=9 N=1,4,6,7,8,8,9,9 1, 1, 1, N=1 N=11,4,6,7,7,8,9,9,9,9,9 N=11 N=12,4,5,6,7,8,8,9,9,9,9 N=12 N=13,4,5,6,7,7,8,8,8,9,9 N=13 N=14,4,5,6,7,7,8,8,8,8,8 N=14 N=15,3,5,6,6,7,7,8,8,8,8 N=15 5% 1% 15% 2% 25% 3% 35% 4% 45% 5% 95% 9% 85% 8% 75% 7% 65% 6% 55% 5% TS2

97 ABBR. COUNTRIES INSTITUTES N INTERVIEWS FIELDWORK DATES UNIVERSE BE Belgium TNS Dimarso 21 17/4/214 6/5/ BG Bulgaria TNS BBSS 21 16/4/214 9/5/ DK Denmark TNS Gallup A/S 11 22/4/214 25/4/ DE Germany TNS Infratest 2 16/4/214 3/4/ EE Estonia TNS Emor 1 22/4/214 25/4/ EL Greece TNS ICAP 1 16/4/214 5/5/ ES Spain TNS Demoscopia S.A 2 21/4/214 6/5/ FR France TNS Sofres 2 16/4/214 25/4/ IT Italy TNS ITALIA 2 16/4/214 23/4/ LV Latvia TNS Latvia 1 22/4/214 6/5/ LT Lithuania TNS LT 1 17/4/214 25/4/ NL Netherlands TNS NIPO 2 16/4/214 2/5/ PL Poland TNS OBOP 2 16/4/214 3/4/ PT Portugal TNS EUROTESTE 2 16/4/214 6/5/ RO Romania TNS CSOP 1 16/4/214 5/5/ SE Sweden TNS SIFO 2 16/4/214 2/5/ UK United Kingdom TNS UK 2 16/4/214 24/4/ TOTAL /4/214 9/5/ TS3

98 QUESTIONNAIRE

99 FLASH EUROBAROMETER A Flash number B Country C Interview number NACE NACE code (Sample information) NACE code - 4 digits SIZE Size of company (Sample information) Size of company Q1

100 FLASH EUROBAROMETER (INTRO1) Hello, I m (NAME), calling from (NAME OF NATIONAL INSTITUTE). We are contacting key decision makers in companies across Europe regarding their views on current business topics. Can I first check if your company is eligible for this survey? A Did your company import from or export to countries outside the European Union in 213? Yes No I don't know/ I'm not sure NEW Q2

101 FLASH EUROBAROMETER IF A=2,"NO", THEN STOP INTERVIEW IF A=1, "YES", OR A=3 "I don't know / I'm not sure", THEN GO TO INTRO1a (INTRO1a) May I speak with (NAME OF THE RESPONDENT OR TITLE\ROLE DESCRIPTION IF NO NAME GIVEN)? (INTRO2) IF THE GATEKEEPER ASKS FOR ADDITIONAL INFORMATION: We are contacting key decision makers in companies across Europe regarding their views on current business topics. The feedback will be used to support decision-making and design future European policies. I would greatly appreciate being able to speak with him or her to include his\her opinion in the study. IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE, PLEASE MAKE AN APPOINTMENT (INTRO3) (WHEN SPEAKING TO THE TARGETED RESPONDENTS) Hello, I m (NAME), calling from (NAME OF NATIONAL INSTITUTE), a market research company. IF P5d<>"" AND P5d<> 999 PLEASE DISPLAY "REFERRAL GIVEN BY: " & P5d (ON THE SAME SCREEN AS INTRO3) (INTRO4) We are contacting key decision makers in companies across Europe regarding their views on current business topics and we would greatly appreciate your input. The feedback will be used to support decision-making and design future European policies. Would you have some time to answer to a few questions? It should not take more than 15 minutes Q3

102 FLASH EUROBAROMETER ASK LAN1 ONLY IN BE, EE, FI, IE, LV, LU, MT (M) LAN1 In which language do you want to do this interview? (READ OUT - ONE ANSWER ONLY) Austria - German Belgium - Dutch Belgium - French Bulgaria - Bulgarian Croatia - Croatian Czech Republic - Czech Denmark - Danish Estonia - Estonian Estonia - Russian Finland - Finnish Finland - Swedish France - French Germany - German Greece - Greek Hungary - Hungarian Iceland - Icelandic Ireland - English Ireland - Irish Italy - Italian Latvia - Latvian Latvia - Russian Lithuania - Lithuanian Luxembourg - Luxembourgish Luxembourg - French Luxembourg - German Macedonia - Macedonian Macedonia - Albanian Malta - Maltese Malta - English Q4

103 FLASH EUROBAROMETER Montenegro - Montenegrin Netherlands - Dutch Norway - Norwegian Poland - Polish Portugal - Portuguese Republic of Cyprus - Greek Romania - Romanian Slovakia - Slovak Slovenia - Slovene Spain - Catalan Spain - Spanish Sweden - Swedish Switzerland - German Switzerland - French Switzerland - Italian Turkey - Turkish Turkey - Kurkish Turkish Cypriot Community - Turkish United Kingdom - English United States of America - English Q5

104 FLASH EUROBAROMETER (RESPONDENT REASSURANCE) I would like to reassure you that your co-operation is completely voluntary and all of your answers are confidential. For quality control and training purposes this interview may be monitored or recorded. First I will ask a few questions purely for classification purposes ASK ALL A Did your company import from or export to countries outside the European Union in 213? Yes No I don't know/ I'm not sure NEW IF A=2,"NO", THEN STOP INTERVIEW IF A=1, "YES", THEN GO TO B2 IF A=3, "I don't know/ I'm not sure", THEN GO TO B1 B2a Are you a person responsible for customs compliance or customs operations? Yes No 1 2 NEW IF B2a=1, "YES", THEN GO TO P5d IF B2a=2, "NO", THEN GO TO C C May I speak to a person responsible for customs compliance or customs operations? Yes, and is available now Yes, and is not available now No/Refusal (DO NOT READ OUT) NEW Q6

105 FLASH EUROBAROMETER IF C=3 THEN STOP INTERVIEW IF C=1 "Yes, and is available' or C=2 "Yes, and is not available for the moment", THEN GO TO P5a1 - P5c1 P5a1 Can you please let me know what is the name of the person responsible for customs compliance or customs operations? (INT.: PLEASE WRITE DOWN THE NAME OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5a P5b1 What is his\her title? (INT.: PLEASE WRITE DOWN THE TITLE OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5b Q7

106 FLASH EUROBAROMETER P5c1 Can you give me his\her extension or direct line number, please? (INT.: PLEASE WRITE DOWN THE EXTENSION\DIRECT LINE NUMBER OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5c IF C=1 THEN GO TO P5d IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (C=2), PLEASE MAKE AN APPOINTMENT ASK B1a IF A=3, "I don't know/ I'm not sure" B1a May I speak to a person who has decision making responsibilities in the company (managing director, CEO) including those who lead the commercial activities of the company (Commercial managers, sales managers, marketing managers)? Yes, and is available now Yes, and is not available now No/Refusal (DO NOT READ OUT) NEW Q8

107 FLASH EUROBAROMETER IF B1a=3 THEN STOP INTERVIEW IF B1a=1 "Yes, and is available' or B1a=2 "Yes, and is not available' for the moment' THEN GO TO P5a2-P5c2 P5a2 Can you please let me know what is the name of the person who leads the commercial activities of the company (commercial manager, sales manager, marketing manager)? (INT.: PLEASE WRITE DOWN THE NAME OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5a P5b2 What is his\her title? (INT.: PLEASE WRITE DOWN THE TITLE OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5b Q9

108 FLASH EUROBAROMETER P5c2 Can you give me his\her extension or direct line number, please? (INT.: PLEASE WRITE DOWN THE EXTENSION\DIRECT LINE NUMBER OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5c IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (B1a=2), PLEASE MAKE AN APPOINTMENT IF B1a=1 (the person is available) THEN GO TO A1 A1 Did your company import from or export to countries outside the European Union in 213? Yes No I don't know/ I'm not sure NEW Q1

109 FLASH EUROBAROMETER IF A1=1, "Yes", THEN GO TO B2b IF A1=2, "No", OR 3, "I don't know / I'm not sure", THEN STOP INTERVIEW B2b Are you a person responsible for customs compliance or customs operations? Yes No 1 2 NEW IF B2b=1, "Yes", THEN GO TO P5d IF B2b=2, "No", THEN GO TO C1 C1 May I speak to a person responsible for customs compliance or customs operations? Yes, and is available now Yes, and is not available now No/Refusal (DO NOT READ OUT) NEW IF C1=3 THEN STOP INTERVIEW IF C1=1 "Yes, and is available' or C1=2 "Yes, and is not available for the moment", THEN GO TO P5a3-P5c3 P5a3 Can you please let me know what is the name of the person responsible for customs compliance or customs operations? (INT.: PLEASE WRITE DOWN THE NAME OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5a Q11

110 FLASH EUROBAROMETER P5b3 What is his\her title? (INT.: PLEASE WRITE DOWN THE TITLE OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5b P5c3 Can you give me his\her extension or direct line number, please? (INT.: PLEASE WRITE DOWN THE EXTENSION\DIRECT LINE NUMBER OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5c Q12

111 FLASH EUROBAROMETER IF C1=1 THEN GO TO P5d IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (C1=2), PLEASE MAKE AN APPOINTMENT P5d Can I please verify that I am speaking with (NAME GIVEN)? (INT.: PLEASE WRITE DOWN THE NAME OF THE PERSON YOU ARE SPEAKING WITH - IF "NO ANSWER\REFUSAL", CODE '999') 1 2 FL359 P5d P5e REDIRECTION OF THE CALL (ONE ANSWER ONLY) The respondent is putting you through the referral You will call the referral later on 1 2 FL359 P5e IF CODE 1 IN P5e THEN GO TO INTRO3 - IF CODE 2 STOP CONTACT ASK ALL D1 In 213, did your company? (READ OUT MULTIPLE ANSWERS POSSIBLE) Import from countries outside the European Union Export to countries outside the European Union DK/NA (DO NOT READ OUT) 1, 2, 3, NEW Q13

112 FLASH EUROBAROMETER D2 Who is responsible for dealing with customs procedures in your company? (READ OUT ONE ANSWERS ONLY) An in-house staff member Another company Partly a staff member and partly another company Other DK/NA (DO NOT READ OUT) NEW ASK D3 TO D6 IF CODE 1 in D1 (if the company is an importer), OTHERS GO TO D7 D3: ITEM 1 SINGLE D3 From which geographical area(s) did your company import in 213? (READ OUT MULTIPLE ANSWERS POSSIBLE) Russia or other European country/countries outside the EU China Asia except China North America Brazil South America except Brazil Africa Middle East Other area(s) DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, 6, 7, 8, 9, 1, NEW Q14

113 FLASH EUROBAROMETER D4: ITEM 3 SINGLE D4 In which country/countries do you make import declarations? (READ OUT - MULTIPLE ANSWERS POSSIBLE) (OUR COUNTRY) (OUR COUNTRY) Another country in the EU Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, 6, 7, 8, 9, 1, 11, 12, 13, 14, 15, 16, 17, 18, 19, 2, 21, 22, 23, 24, 25, 26, 27, 28, 29, 3, NEW Q15

114 FLASH EUROBAROMETER D5: ROTATE ITEMS 1 TO 3 D5: ITEM 4 SINGLE D5 What type of points of entry does your company use? (READ OUT 3 ANSWERS POSSIBLE) Airports Seaports Land border DK/NA (DO NOT READ OUT) 1, 2, 3, 4, NEW D6: ROTATE ITEMS 1 TO 3 D6: ITEM 5 SINGLE D6 For which type of customers do you import goods or services? (READ OUT ROTATE MULTIPLE ANSWERS POSSIBLE) Individual consumers Public sector organisations Your company or an affiliate Other companies DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, NEW Q16

115 FLASH EUROBAROMETER ASK D7 AND D8 IF CODE 2 in D1 (if the company is an exporter), OTHERS GO TO D9 D7: ITEM 1 SINGLE D7 To which geographical areas did your company export in 213? (READ OUT MULTIPLE ANSWERS POSSIBLE) Russia or other European country/countries outside the EU China Asia except China North America Brazil South America except Brazil Africa Middle East Other area(s) DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, 6, 7, 8, 9, 1, NEW Q17

116 FLASH EUROBAROMETER D8: ITEM 3 SINGLE D8 Which country/countries does your company use as point(s) of exit from the EU? (READ OUT - MULTIPLE ANSWERS POSSIBLE) (OUR COUNTRY) (OUR COUNTRY) Another country in the EU Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, 6, 7, 8, 9, 1, 11, 12, 13, 14, 15, 16, 17, 18, 19, 2, 21, 22, 23, 24, 25, 26, 27, 28, 29, 3, NEW Q18

117 FLASH EUROBAROMETER ASK ALL D9 How many employees does your company have? (READ OUT ONE ANSWER ONLY) or more DK/NA (DO NOT READ OUT) NEW D1 What was your company s total turnover in 213? (READ OUT ONE ANSWER ONLY) Less than 1 euros 1 to 5 euros More than 5 to 2 million euros More than 2 to 1 million euros More than 1 to 5 million euros More than 5 million euros DK/NA (DO NOT READ OUT) NEW D11: ROTATE ITEMS 1 TO 5 D11 Is your company any of the following...? (READ OUT ONE ANSWER ONLY) A retailer A manufacturer A service provider A customs agent A transport/logistics company Other DK/NA (DO NOT READ OUT) NEW Q19

118 FLASH EUROBAROMETER D12: ROTATE ITEMS 1 TO 3 D12: ITEM 1 AND 4 SINGLE D12 Where are the premises of your company and its affiliates located? (READ OUT MULTIPLE ANSWERS POSSIBLE) Only in (OUR COUNTRY) In another EU country Outside the EU DK/NA (DO NOT READ OUT) 1, 2, 3, 4, NEW READ OUT: Electronic customs systems have gradually been introduced across the EU over the last few years. These systems have helped move customs processes away from paper and onto computer-based platforms. This has resulted in changes such as the ways import, export and transit declarations are prepared and submitted as well as affecting the way economic operators are registered. Q1 What kind of impact had the introduction of electronic customs on your company? (READ OUT ONE ANSWER ONLY) Very positive Rather positive Rather negative Very negative DK/NA (DO NOT READ OUT) NEW Q2 How frequently are customs procedures carried out for your company? (READ OUT ONE ANSWER ONLY) Everyday Several times a month Several times a year Once a year or less DK/NA (DO NOT READ OUT) NEW Q2

119 FLASH EUROBAROMETER ASK Q3A TO Q5A IF D2 2 (not outsourced), OTHERS GO TO Q3B IF Q2=5 "DK/NA" THEN STOP INTERVIEW Q3A In your company, do you use a single IT interface or several IT interfaces when dealing with customs procedures? (READ OUT ONE ANSWER ONLY) A single IT interface Several IT interfaces DK/NA (DO NOT READ OUT) NEW Q4A: ROTATE STATEMENTS 1 TO 7 Q4A For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? (READ OUT ONE ANSWER ONLY) Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Processing pre-arrival declarations Submitting import declarations Submitting export declarations Submitting transit declarations Calculating import charges Paying import charges Complying with controls, enquiries and audits NEW Q21

120 FLASH EUROBAROMETER Q5A: ROTATE STATEMENTS 1 TO 5 Q5A When dealing with customs procedures, do you face the following situations? (READ OUT ONE ANSWER ONLY) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) NEW Having to submit the same information more than once Difficulties in predicting length of the customs clearance process Unexpected delays caused by customs procedures Working with an IT interface that is not easy to use Difficulties in providing the information required by authorities Q22

121 FLASH EUROBAROMETER ASK Q3B TO Q5B IF D2=2 (outsourced), OTHERS GO TO Q6 Q3B: ROTATE ITEMS 1 TO 5 Q3B: ITEM 7 SINGLE Q3B What are the main reasons why your company outsources customs procedures? (READ OUT MAX. 3 ANSWERS) Conducting procedures in-house is too costly Customs procedures are too complex Customs procedures are too time-consuming Your staff do not have the required expertise to comply with procedures Customs procedures are rarely needed in your company Other reason (DO NOT READ OUT) DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, 6, 7, NEW Q4B: ITEM 5 SINGLE Interviewer instruction: If more than one provider, then refer to the main one Q4B Where is the outsourcing company located? (READ OUT - MULTIPLE ANSWERS POSSIBLE) In the same Member State as your company In the Member State that is the main point of entry/exit for your imports/exports In another EU Member State that is not the main point of entry/exit for your imports/exports Outside the EU DK/NA (DO NOT READ OUT) 1, 2, 3, 4, 5, NEW Q23

122 FLASH EUROBAROMETER Q5B1: ROTATE STATEMENTS 1 TO 5 Q5B1 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? (READ OUT ONE ANSWER ONLY) Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Providing the required information for import declarations Providing the required information for export declarations Providing the required information for transit declarations Paying import charges Complying with controls, enquiries and audits NEW Q24

123 FLASH EUROBAROMETER Q5B2: ROTATE STATEMENTS 1 TO 3 Q5B2 When dealing with customs procedures, do you face the following situations? (READ OUT ONE ANSWER ONLY) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) NEW Multiple requests for similar information Difficulties in predicting the length of the customs clearance process Difficulties in providing the informationrequired by authorities ASK ALL Q6 To what extent do differences in customs costs and time delays influence your decision to choose certain points of entry or exit? They influence it (READ OUT ONE ANSWER ONLY) Very much To some extent Not really Not at all DK/NA (DO NOT READ OUT) NEW Q25

124 FLASH EUROBAROMETER Q7: ROTATE STATEMENTS 1 TO 4 Q7 Over the last 5 years how would you say each of the following has evolved? (READ OUT ONE ANSWER ONLY) Incre ased a lot Incre ased sligh tly Stay ed the sam e Decr ease d sligh tly Decr ease d a lot DK/ NA (DO NOT REA D OUT ) 1 The costs related to customs operations (including the staff costs) 2 The frequency of controls The frequency of enquiries and audits The time required to clear customs NEW Q8: ROTATE STATEMENTS 1 TO 3 Q8 For your company, has the transition from paper to electronic customs procedures required? (READ OUT ONE ANSWER ONLY) Yes No DK/NA (DO NOT READ OUT) IT investments (e.g. hardware and software) Investments for training staff Other types of investments NEW Q26

125 FLASH EUROBAROMETER Q9: ROTATE STATEMENTS 1 TO 4 Q9 Did the transition from paper to electronic customs make a difference in terms of the following? (READ OUT ONE ANSWER ONLY) Yes very much Yes to some extent No, not really No, not at all DK/NA (DO NOT READ OUT) 1 2 It lowered the cost of the products your company offers It allowed your company to introduce new products faster on the market and/or to offer a wider range of products It allowed your company to operate on more markets or in a wider geographical area NEW It simplified the customs procedures Q1 The EU is currently evaluating the electronic customs procedures. Would you agree to take part in another telephone interview that would last about 3 minutes to explore your experience and views of electronic customs procedures in greater detail? If you agree to be interviewed again please give me your contact details (name, phone number, address). Yes No 1 2 NEW Q27

126 FLASH EUROBAROMETER IF Q1=1, "Yes", THEN GO TO Q11 Q11a Respondent's contact details (INT.: PLEASE WRITE DOWN THE RESPONDENT'S CONTACT DETAILS) 1 2 NEW Q28

127 TABLES

128 FLASH EUROBAROMETER D1 En 213, votre entreprise a-t-elle...? (PLUSIEURS REPONSES POSSIBLES) D1 In 213, did your company? (MULTIPLE ANSWERS POSSIBLE) D1 Hat Ihr Unternehmen im Jahr 213 (MEHRFACHNENNUNGEN MÖGLICH) Importé depuis des pays situés en dehors de l Union européenne Exporté vers des pays situés en dehors de l Union européenne NSP/SR (NE PAS LIRE) Import from countries outside the European Union Export to countries outside the European Union DK/NA (DO NOT READ OUT) aus Ländern außerhalb der Europäischen Union Waren oder Dienstleistungen importiert? in Länder außerhalb der Europäischen Union Waren oder Dienstleistungen exportiert? WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T1

129 FLASH EUROBAROMETER D1A En 213, votre entreprise a-t-elle...? (PLUSIEURS REPONSES POSSIBLES) D1A In 213, did your company? (MULTIPLE ANSWERS POSSIBLE) D1A Hat Ihr Unternehmen im Jahr 213 (MEHRFACHNENNUNGEN MÖGLICH) Importé depuis des pays situés en dehors de l Union européenne Exporté vers des pays situés en dehors de l Union européenne NSP/SR (NE PAS LIRE) Import from countries outside the European Union Export to countries outside the European Union DK/NA (DO NOT READ OUT) aus Ländern außerhalb der Europäischen Union Waren oder Dienstleistungen importiert? in Länder außerhalb der Europäischen Union Waren oder Dienstleistungen exportiert? WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T2

130 FLASH EUROBAROMETER D1B En 213, votre entreprise a-t-elle...? (PLUSIEURS REPONSES POSSIBLES) D1B In 213, did your company? (MULTIPLE ANSWERS POSSIBLE) D1B Hat Ihr Unternehmen im Jahr 213 (MEHRFACHNENNUNGEN MÖGLICH) Importé depuis des pays situés en dehors de l Union européenne Exporté vers des pays situés en dehors de l Union européenne NSP/SR (NE PAS LIRE) Import from countries outside the European Union Export to countries outside the European Union DK/NA (DO NOT READ OUT) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK aus Ländern außerhalb der Europäischen Union Waren oder Dienstleistungen importiert? in Länder außerhalb der Europäischen Union Waren oder Dienstleistungen exportiert? WN/KA (NICHT VORLESEN) T3

131 FLASH EUROBAROMETER D2 Qui est chargé de la gestion des procédures douanières dans votre entreprise? D2 Who is responsible for dealing with customs procedures in your company? D2 Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig? Un membre du personnel en interne Une autre entreprise En partie un membre du personnel et en partie une autre entreprise Autre NSP/SR (NE PAS LIRE) An in-house staff member Another company Partly a staff member and partly another company Other DK/NA (DO NOT READ OUT) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK Ein betriebsinterner Mitarbeiter Ein anderes Unternehmen Teils ein interner Mitarbeiter und teils ein anderes Unternehmen Sonstiges WN/KA (NICHT VORLESEN) T4

132 FLASH EUROBAROMETER D2I Qui est chargé de la gestion des procédures douanières dans votre entreprise? D2I Who is responsible for dealing with customs procedures in your company? D2I Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig? Un membre du personnel en interne Une autre entreprise En partie un membre du personnel et en partie une autre entreprise Autre NSP/SR (NE PAS LIRE) An in-house staff member Another company Partly a staff member and partly another company Other DK/NA (DO NOT READ OUT) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK Ein betriebsinterner Mitarbeiter Ein anderes Unternehmen Teils ein interner Mitarbeiter und teils ein anderes Unternehmen Sonstiges WN/KA (NICHT VORLESEN) T5

133 FLASH EUROBAROMETER D2E Qui est chargé de la gestion des procédures douanières dans votre entreprise? D2E Who is responsible for dealing with customs procedures in your company? D2E Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig? Un membre du personnel en interne Une autre entreprise En partie un membre du personnel et en partie une autre entreprise Autre NSP/SR (NE PAS LIRE) An in-house staff member Another company Partly a staff member and partly another company Other DK/NA (DO NOT READ OUT) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK Ein betriebsinterner Mitarbeiter Ein anderes Unternehmen Teils ein interner Mitarbeiter und teils ein anderes Unternehmen Sonstiges WN/KA (NICHT VORLESEN) T6

134 FLASH EUROBAROMETER D3 Depuis quelle(s) région(s) géographique(s) votre entreprise a-t-elle importé en 213? (PLUSIEURS REPONSES POSSIBLES) D3 From which geographical area(s) did your company import in 213? (MULTIPLE ANSWERS POSSIBLE) D3 Aus welchen Regionen hat Ihr Unternehmen im Jahr 213 importiert? (MEHRFACHNENNUNGEN MÖGLICH) La Russie ou un autre ou d autre(s) pays européen(s) situé(s) en dehors de l UE La Chine L Asie sauf la Chine L Amérique du Nord Le Brésil Russia or other European country/countries outside the EU China Asia except China North America Brazil Russland oder anderes europäisches Land/andere europäische Länder außerhalb der EU China Asien außer China Nordamerika Brasilien % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T7

135 FLASH EUROBAROMETER D3 Depuis quelle(s) région(s) géographique(s) votre entreprise a-t-elle importé en 213? (PLUSIEURS REPONSES POSSIBLES) D3 From which geographical area(s) did your company import in 213? (MULTIPLE ANSWERS POSSIBLE) D3 Aus welchen Regionen hat Ihr Unternehmen im Jahr 213 importiert? (MEHRFACHNENNUNGEN MÖGLICH) L Amérique du Sud sauf le Brésil L Afrique Le Moyen- Orient Une autre ou d autre(s) région(s) NSP/SR (NE PAS LIRE) South America except Brazil Africa Middle East Other area(s) DK/NA (DO NOT READ OUT) Südamerika außer Brasilien Afrika Naher Osten Andere Region(en) WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T8

136 FLASH EUROBAROMETER D4 Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) (NOTRE PAYS) Autriche Belgique Bulgarie Croatie Chypre (OUR COUNTRY) Austria Belgium Bulgaria Croatia Cyprus In (UNSEREM LAND) Österreich Belgien Bulgarien Kroatien Zypern % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T9

137 FLASH EUROBAROMETER D4 Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) République tchèque Danemark Estonie Finlande France Allemagne Czech Republic Denmark Estonia Finland France Germany Tschechische Republik Dänemark Estland Finnland Frankreich Deutschland % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T1

138 FLASH EUROBAROMETER D4 Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) Grèce Hongrie Irlande Italie Lettonie Lituanie Greece Hungary Ireland Italy Latvia Lithuania Griechenland Ungarn Irland Italien Lettland Litauen % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T11

139 FLASH EUROBAROMETER D4 Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) Luxembourg Malte Pays-Bas Pologne Portugal Roumanie Luxembourg Malta Netherlands Poland Portugal Romania Luxemburg Malta Niederlande Polen Portugal Rumänien % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T12

140 FLASH EUROBAROMETER D4 Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) Slovaquie Slovénie Espagne Suède Royaume Uni NSP/SR (NE PAS LIRE) Slovakia Slovenia Spain Sweden United Kingdom DK/NA (DO NOT READ OUT) Slowakei Slowenien Spanien Schweden Vereinigtes Königreich WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T13

141 FLASH EUROBAROMETER D4T Dans quel(s) pays faites-vous des déclarations d importation? (PLUSIEURS REPONSES POSSIBLES) D4T In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE) D4T In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH) En (NOTRE PAYS) Dans un autre pays de l.ue NSP/SR (NE PAS LIRE) In (OUR COUNTRY) In another country in the EU DK/NA (DO NOT READ OUT) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK In (UNSER LAND) In einem land innerhalb der EU27 WN/KA (NICHT VORLESEN) T14

142 FLASH EUROBAROMETER D5 Quels types de points d entrée votre entreprise utilise-t-elle? (MAX. 3 REPONSES) D5 What type of points of entry does your company use? (MAX. 3 ANSWERS) D5 Welche Arten von Zolleingangsstellen nutzt Ihr Unternehmen? (MAXIMAL 3 NENNUNGEN) Les aéroports Les ports Les frontières terrestres NSP/SR (NE PAS LIRE) Airports Seaports Land border DK/NA (DO NOT READ OUT) Flughäfen Seehäfen Landgrenzen WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T15

143 FLASH EUROBAROMETER D6 Pour quel type de clients importez-vous des biens ou des services? (PLUSIEURS REPONSES POSSIBLES) D6 For which type of customers do you import goods or services? (MULTIPLE ANSWERS POSSIBLE) D6 Für welche Kundengruppen importieren Sie Waren oder Dienstleistungen? (MEHRFACHNENNUNGEN MÖGLICH) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK Des particuliers Individual consumers Privatverbraucher Des organismes du secteur public Public sector organisations öffentliche Einrichtungen Votre entreprise ou une société affiliée Your company or an affiliate Ihr Unternehmen oder andere Unternehmen Ihres Konzerns D autres entreprises Other companies Andere Unternehmen NSP/SR (NE PAS LIRE) DK/NA (DO NOT READ OUT) WN/KA (NICHT VORLESEN) T16

144 FLASH EUROBAROMETER D7 Vers quelles régions géographiques votre entreprise a-t-elle exporté en 213? (PLUSIEURS REPONSES POSSIBLES) D7 To which geographical areas did your company export in 213? (MULTIPLE ANSWERS POSSIBLE) D7 In welche Regionen hat Ihr Unternehmen im Jahr 213 exportiert? (MEHRFACHNENNUNGEN MÖGLICH) La Russie ou un autre ou d autre(s) pays européen(s) situé(s) en dehors de l UE La Chine L Asie sauf la Chine L Amérique du Nord Le Brésil Russia or other European country/countries outside the EU China Asia except China North America Brazil Russland oder ein anderes europäisches Land/andere europäische Länder außerhalb der EU China Asien außer China Nordamerika Brasilien % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T17

145 FLASH EUROBAROMETER D7 Vers quelles régions géographiques votre entreprise a-t-elle exporté en 213? (PLUSIEURS REPONSES POSSIBLES) D7 To which geographical areas did your company export in 213? (MULTIPLE ANSWERS POSSIBLE) D7 In welche Regionen hat Ihr Unternehmen im Jahr 213 exportiert? (MEHRFACHNENNUNGEN MÖGLICH) L Amérique du Sud sauf le Brésil L Afrique Le Moyen- Orient D autres régions NSP/SR (NE PAS LIRE) South America except Brazil Africa Middle East Other area(s) DK/NA (DO NOT READ OUT) Südamerika außer Brasilien Afrika Naher Osten andere Region(en) WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T18

146 FLASH EUROBAROMETER D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) (NOTRE PAYS) Autriche Belgique Bulgarie Croatie Chypre (OUR COUNTRY) Austria Belgium Bulgaria Croatia Cyprus Deutschland Österreich Belgien Bulgarien Kroatien Zypern % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T19

147 FLASH EUROBAROMETER D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) République tchèque Danemark Estonie Finlande France Allemagne Czech Republic Denmark Estonia Finland France Germany Tschechische Republik Dänemark Estland Finnland Frankreich Deutschland % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T2

148 FLASH EUROBAROMETER D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) Grèce Hongrie Irlande Italie Lettonie Lituanie Greece Hungary Ireland Italy Latvia Lithuania Griechenland Ungarn Irland Italien Lettland Litauen % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T21

149 FLASH EUROBAROMETER D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) Luxembourg Malte Pays-Bas Pologne Portugal Roumanie Luxembourg Malta Netherlands Poland Portugal Romania Luxemburg Malta Niederlande Polen Portugal Rumänien % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T22

150 FLASH EUROBAROMETER D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) Slovaquie Slovénie Espagne Suède Royaume Uni NSP/SR (NE PAS LIRE) Slovakia Slovenia Spain Sweden United Kingdom DK/NA (DO NOT READ OUT) Slowakei Slowenien Spanien Schweden Vereinigtes Königreich WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T23

151 FLASH EUROBAROMETER D8T Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l UE? (PLUSIEURS REPONSES POSSIBLES) D8T Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE) D8T Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU? (MEHRFACHNENNUNGEN MÖGLICH) En (NOTRE PAYS) Dans un autre pays de l.ue NSP/SR (NE PAS LIRE) In (OUR COUNTRY) In (UNSER LAND) In another country in the EU In einem land innerhalb der EU27 DK/NA (DO NOT READ OUT) WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T24

152 FLASH EUROBAROMETER D9 Combien d employés votre entreprise a-t-elle? D9 How many employees does your company have? D9 Wie viele Beschäftigte hat Ihr Unternehmen? 9/1/214 1/1/ ou plus NSP/SR (NE PAS LIRE) 9/1/214 1/1/ or more DK/NA (DO NOT READ OUT) 9/1/214 1/1/ oder mehr WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T25

153 FLASH EUROBAROMETER D1 Quel était le chiffre d affaires total de votre entreprise en 213? D1 What was your company s total turnover in 213? D1 Wie hoch war der Gesamtumsatz Ihres Unternehmens im Jahr 213? Moins de 1 euros Entre 1 et 5 euros Entre plus de Entre plus de 2 millions d euros 5 euros et et 1 millions 2 millions d euros d euros Less than 1 euros 1 to 5 euros More than 5 to 2 million euros More than 2 to 1 million euros Weniger als 1 Euro 1 Euro bis 5 Euro Mehr als 5 Euro bis 2 Millionen Euro Mehr als 2 Millionen Euro bis 1 Millionen Euro % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T26

154 FLASH EUROBAROMETER D1 Quel était le chiffre d affaires total de votre entreprise en 213? D1 What was your company s total turnover in 213? D1 Wie hoch war der Gesamtumsatz Ihres Unternehmens im Jahr 213? Entre plus de 1 millions d euros et 5 millions d euros More than 1 to 5 million euros Mehr als 1 Millionen Euro bis 5 Millionen Euro Plus de 5 millions d euros More than 5 million euros Mehr als 5 Millionen Euro NSP/SR (NE PAS LIRE) DK/NA (DO NOT READ OUT) WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T27

155 FLASH EUROBAROMETER D11 Votre entreprise est-elle...? D11 Is your company any of the following...? D11 Ist Ihr Unternehmen...? Un détaillant Un fabricant Un prestataire de services Un commissionnaire en douane A retailer A manufacturer A service provider A customs agent Ein Einzelhandelsunternehmen Ein Hersteller von Waren Ein Dienstleistungsanbieter Eine Zollagentur % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T28

156 FLASH EUROBAROMETER D11 Votre entreprise est-elle...? D11 Is your company any of the following...? D11 Ist Ihr Unternehmen...? Une entreprise de transport ou de logistique Autre NSP/SR (NE PAS LIRE) A transport/logistics company Other DK/NA (DO NOT READ OUT) Ein Transport- /Logistikunternehmen Sonstiges WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T29

157 FLASH EUROBAROMETER D12 Où se situentles locaux de votre entreprise et de ses sociétés affiliées? (PLUSIEURS REPONSES POSSIBLES) D12 Where are the premises of your company and its affiliates located? (MULTIPLE ANSWERS POSSIBLE) D12 Wo befindet sich das/die Betriebsgelände Ihres Unternehmens und/oder der weiteren Unternehmen Ihrer Unternehmensgruppe? (MEHRFACHNENNUNGEN MÖGLICH) Seulement en (NOTRE PAYS) Dans un autre pays de l UE En dehors de l UE NSP/SR (NE PAS LIRE) Only in (OUR COUNTRY) In another EU country Outside the EU DK/NA (DO NOT READ OUT) In (UNSEREM LAND) In einem anderen EU- Land Außerhalb der EU WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T3

158 FLASH EUROBAROMETER Q1 Quel type d impact la mise en place des douanes électroniques a-t-elle eu sur votre entreprise? Q1 What kind of impact had the introduction of electronic customs on your company? Q1 Wie hat sich die Einführung des elektronischen Zolls auf Ihr Unternehmen ausgewirkt? Très positif Plutôt positif Plutôt négatif Très négatif Very positive Rather positive Rather negative Very negative Sehr positiv Eher positiv Eher negativ Sehr negativ % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T31

159 FLASH EUROBAROMETER Q1 Quel type d impact la mise en place des douanes électroniques a- t-elle eu sur votre entreprise? Q1 What kind of impact had the introduction of electronic customs on your company? Q1 Wie hat sich die Einführung des elektronischen Zolls auf Ihr Unternehmen ausgewirkt? NSP/SR (NE PAS LIRE) Total 'Positif' Total 'Négatif' DK/NA (DO NOT READ OUT) Total 'Positive' Total 'Negative' WN/KA (NICHT VORLESEN) Gesamt "Positiv" Gesamt "Negativ" % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T32

160 FLASH EUROBAROMETER Q2 A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise? Q2 How frequently are customs procedures carried out for your company? Q2 Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt? Quotidiennement Plusieurs fois par mois Plusieurs fois par an Une fois par an ou moins NSP/SR (NE PAS LIRE) Everyday Several times a month Several times a year Once a year or less DK/NA (DO NOT READ OUT) Täglich Mehrmals pro Monat Mehrmals pro Jahr Einmal pro Jahr oder seltener WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T33

161 FLASH EUROBAROMETER Q2I A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise? Q2I How frequently are customs procedures carried out for your company? Q2I Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt? Quotidiennement Plusieurs fois par mois Plusieurs fois par an Une fois par an ou moins NSP/SR (NE PAS LIRE) Everyday Several times a month Several times a year Once a year or less DK/NA (DO NOT READ OUT) Täglich Mehrmals pro Monat Mehrmals pro Jahr Einmal pro Jahr oder seltener WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T34

162 FLASH EUROBAROMETER Q2E A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise? Q2E How frequently are customs procedures carried out for your company? Q2E Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt? Quotidiennement Plusieurs fois par mois Plusieurs fois par an Une fois par an ou moins NSP/SR (NE PAS LIRE) Everyday Several times a month Several times a year Once a year or less DK/NA (DO NOT READ OUT) Täglich Mehrmals pro Monat Mehrmals pro Jahr Einmal pro Jahr oder seltener WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T35

163 FLASH EUROBAROMETER Q3A Dans votre entreprise, utilisez-vous une seule ou plusieurs interface(s) informatique(s) pour la gestion des procédures douanières? Q3A In your company, do you use a single IT interface or several IT interfaces when dealing with customs procedures? Q3A Benutzt Ihre Firma nur eine elektronische Schnittstelle oder mehrere für die Bearbeitung von Zollverfahren? Une seule interface informatique A single IT interface Plusieurs interfaces informatiques Several IT interfaces NSP/SR (NE PAS LIRE) DK/NA (DO NOT READ OUT) Nur eine IT- Schnittstelle Mehrere IT- Schnittstellen WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T36

164 FLASH EUROBAROMETER Q4A.1 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Traiter les déclarations préalables à l arrivée Q4A.1 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Processing pre-arrival declarations Q4A.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Vorabanmeldungen abwickeln Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T37

165 FLASH EUROBAROMETER Q4A.2 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Soumettre des déclarations d importation Q4A.2 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Submitting import declarations Q4A.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhranmeldungen einreichen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T38

166 FLASH EUROBAROMETER Q4AF.2 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Soumettre des déclarations d importation Q4AF.2 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Submitting import declarations Q4AF.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhranmeldungen einreichen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T39

167 FLASH EUROBAROMETER Q4A.3 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Soumettre des déclarations d exportation Q4A.3 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Submitting export declarations Q4A.3 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Ausfuhranmeldungen einreichen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T4

168 FLASH EUROBAROMETER Q4AF.3 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Soumettre des déclarations d exportation Q4AF.3 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Submitting export declarations Q4AF.3 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Ausfuhranmeldungen einreichen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T41

169 FLASH EUROBAROMETER Q4A.4 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Soumettre des déclarations de transit Q4A.4 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Submitting transit declarations Q4A.4 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Durchfuhranmeldungen einreichen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T42

170 FLASH EUROBAROMETER Q4A.5 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Calculer les droits d importation Q4A.5 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Calculating import charges Q4A.5 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhrgebühren berechnen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T43

171 FLASH EUROBAROMETER Q4AF.5 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Calculer les droits d importation Q4AF.5 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Calculating import charges Q4AF.5 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhrgebühren berechnen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T44

172 FLASH EUROBAROMETER Q4A.6 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Payer les droits d importation Q4A.6 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Paying import charges Q4A.6 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhrgebühren bezahlen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T45

173 FLASH EUROBAROMETER Q4AF.6 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Payer les droits d importation Q4AF.6 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Paying import charges Q4AF.6 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Einfuhrgebühren bezahlen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T46

174 FLASH EUROBAROMETER Q4A.7 Pour chacune des opérations douanières suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Se soumettre aux contrôles, enquêtes et audits Q4A.7 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Complying with controls, enquiries and audits Q4A.7 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist Anforderungen von Kontrollen, Ermittlungen und Überprüfungen erfüllen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T47

175 FLASH EUROBAROMETER Q5A.1 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Devoir fournir les mêmes informations plus d une fois Q5A.1 When dealing with customs procedures, do you face the following situations? Having to submit the same information more than once Q5A.1 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Dieselben Informationen müssen mehrmals eingereicht werden Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T48

176 FLASH EUROBAROMETER Q5A.2 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Des difficultés à prévoir la durée de la procédure de dédouanement Q5A.2 When dealing with customs procedures, do you face the following situations? Difficulties in predicting length of the customs clearance process Q5A.2 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Schwierigkeiten, die voraussichtliche Dauer der Zollabfertigung einzuschätzen Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T49

177 FLASH EUROBAROMETER Q5A.3 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Des retards inattendus provoqués par les procédures douanières Q5A.3 When dealing with customs procedures, do you face the following situations? Unexpected delays caused by customs procedures Q5A.3 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Unvorhergesehene Verspätungen aufgrund von Zollverfahren Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T5

178 FLASH EUROBAROMETER Q5A.4 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Devoir travailler avec une interface informatique qui n'est pas facile à utiliser Q5A.4 When dealing with customs procedures, do you face the following situations? Working with an IT interface that is not easy to use Q5A.4 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Arbeit mit einer elektronischen Schnittstelle, die schwierig zu benutzen ist Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T51

179 FLASH EUROBAROMETER Q5A.5 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Des difficultés à fournir les informations demandées par les autorités Q5A.5 When dealing with customs procedures, do you face the following situations? Difficulties in providing the information required by authorities Q5A.5 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Schwierigkeiten bei der Beschaffung der von den Behörden geforderten Informationen Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T52

180 FLASH EUROBAROMETER Q3B Quelles sont les principales raisons pour lesquelles votre entreprise sous-traite les procédures douanières? (MAX. 3 REPONSES) Q3B What are the main reasons why your company outsources customs procedures? (MAX. 3 ANSWERS) Q3B Was sind die Hauptgründe dafür, dass Ihr Unternehmen Zollverfahren auslagert? (MAXIMAL 3 NENNUNGEN) Effectuer les procédures en interne coûte trop cher Les procédures douanières sont trop complexes Les procédures douanières prennent trop de temps Votre personnel n a pas les compétences requises pour effectuer les procédures Conducting procedures inhouse is too costly Customs procedures are too complex Customs procedures are too timeconsuming Your staff do not have the required expertise to comply with procedures % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK Die interne Durchführung der Verfahren ist zu teuer Die Zollverfahren sind zu kompliziert Die Zollverfahren sind zu zeitaufwendig Ihre Mitarbeiter verfügen nicht über die zur Einhaltung der Verfahren erforderlichen Fachkenntnisse T53

181 FLASH EUROBAROMETER Q3B Quelles sont les principales raisons pour lesquelles votre entreprise sous-traite les procédures douanières? (MAX. 3 REPONSES) Q3B What are the main reasons why your company outsources customs procedures? (MAX. 3 ANSWERS) Q3B Was sind die Hauptgründe dafür, dass Ihr Unternehmen Zollverfahren auslagert? (MAXIMAL 3 NENNUNGEN) Les procédures douanières sont rarement nécessaires dans votre entreprise Autre raison (NE PAS LIRE) NSP/SR (NE PAS LIRE) Customs procedures are rarely needed in your company Other reason (DO NOT READ OUT) DK/NA (DO NOT READ OUT) Ihr Unternehmen muss nur selten Zollverfahren durchführen Andere Gründe (NICHT VORLESEN) WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T54

182 FLASH EUROBAROMETER Q4B Où se trouve l entreprise sous-traitante? (PLUSIEURS REPONSES POSSIBLES) Q4B Where is the outsourcing company located? (MULTIPLE ANSWERS POSSIBLE) Q4B Wo befindet sich das Outsourcing-Unternehmen? (MEHRFACHNENNUNGEN MÖGLICH) Dans le même Etat membre que votre entreprise Dans l Etat membre qui est le principal point d entrée/de sortie pour vos importations/ exportations Dans un autre Etat membre de l UE qui n est pas le principal point d entrée/de sortie pour vos importations/ exportations En dehors de l UE NSP/SR (NE PAS LIRE) In the same Member State as your company In the Member State that is the main point of entry/exit for your imports/exports In another EU Member State that is not the main point of entry/exit for your imports/exports Outside the EU DK/NA (DO NOT READ OUT) Im selben Mitgliedstaat wie Ihr Unternehmen In dem Mitgliedstaat, der die wichtigste Eingangs- /Ausgangsstelle für Ihre Importe/Exporte ist In einem anderen Mitgliedstaat, der nicht die wichtigste Eingangs- /Ausgangsstelle für Ihre Importe/Exporte ist Außerhalb der EU WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T55

183 FLASH EUROBAROMETER Q5B1.1 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Fournir les informations requises pour les déclarations d importation Q5B1.1 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Providing the required information for import declarations Q5B1.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Die für Einfuhranmeldungen erforderlichen Informationen geben Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T56

184 FLASH EUROBAROMETER Q5B1F.1 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Fournir les informations requises pour les déclarations d importation Q5B1F.1 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Providing the required information for import declarations Q5B1F.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Die für Einfuhranmeldungen erforderlichen Informationen geben Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T57

185 FLASH EUROBAROMETER Q5B1.2 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Fournir les informations requises pour les déclarations d exportation Q5B1.2 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Providing the required information for export declarations Q5B1.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Die für Ausfuhranmeldungen erforderlichen Informationen geben Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T58

186 FLASH EUROBAROMETER Q5B1F.2 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Fournir les informations requises pour les déclarations d exportation Q5B1F.2 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Providing the required information for export declarations Q5B1F.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig Die für Ausfuhranmeldungen erforderlichen Informationen geben Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich Sehr schwierig schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T59

187 FLASH EUROBAROMETER Q5B1.3 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Fournir les informations requises pour les déclarations de transit Q5B1.3 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Providing the required information for transit declarations Q5B1.3 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Die für Durchfuhranmeldungen erforderlichen Informationen geben Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T6

188 FLASH EUROBAROMETER Q5B1.4 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Payer les droits d importation Q5B1.4 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Paying import charges Q5B1.4 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Einfuhrgebühren bezahlen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T61

189 FLASH EUROBAROMETER Q5B1F.4 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Payer les droits d importation Q5B1F.4 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Paying import charges Q5B1F.4 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Einfuhrgebühren bezahlen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T62

190 FLASH EUROBAROMETER Q5B1.5 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu en général c est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer? Se soumettre aux contrôles, enquêtes et audits Q5B1.5 For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete? Complying with controls, enquiries and audits Q5B1.5 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist? Anforderungen von Kontrollen, Ermittlungen und Überprüfungen erfüllen Très facile Plutôt facile Plutôt difficile Très difficile NSP/SR (NE PAS LIRE) Total 'Facile' Total 'Difficile' Very easy Fairly easy Fairly difficult Very difficult DK/NA (DO NOT READ OUT) Total 'Easy' Total 'Difficult' Sehr einfach Ziemlich einfach Ziemlich schwierig Sehr schwierig WN/KA (NICHT VORLESEN) Gesamt 'Einfach' Gesamt 'Schwierig' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T63

191 FLASH EUROBAROMETER Q5B2.1 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? De multiples demandes d informations similaires Q5B2.1 When dealing with customs procedures, do you face the following situations? Multiple requests for similar information Q5B2.1 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Ähnliche Informationen werden mehrfach verlangt Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T64

192 FLASH EUROBAROMETER Q5B2.2 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Des difficultés à prévoir la durée de la procédure de dédouanement Q5B2.2 When dealing with customs procedures, do you face the following situations? Difficulties in predicting the length of the customs clearance process Q5B2.2 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Schwierigkeiten, die voraussichtliche Dauer der Zollabfertigung einzuschätzen Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T65

193 FLASH EUROBAROMETER Q5B2.3 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes? Des difficultés à fournir les informations requises par les autorités Q5B2.3 When dealing with customs procedures, do you face the following situations? Difficulties in providing the informationrequired by authorities Q5B2.3 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen? Schwierigkeiten bei der Beschaffung der von den Behörden geforderten Informationen Souvent De temps en temps Rarement Jamais NSP/SR (NE PAS LIRE) Often From time to time Rarely Never DK/NA (DO NOT READ OUT) Häufig Von Zeit zu Zeit Selten Niemals WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T66

194 FLASH EUROBAROMETER Q6 Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir certains points d entrée ou de sortie? Elles vous influencent... Q6 To what extent do differences in customs costs and time delays influence your decision to choose certain points of entry or exit? They influence it Q6 Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl der Zolleingangs- oder Zollausgangsstellen? Beaucoup Dans une certaine mesure Pas vraiment Pas du tout NSP/SR (NE PAS LIRE) Very much To some extent Not really Not at all DK/NA (DO NOT READ OUT) Sehr Teilweise Nicht wirklich Überhaupt nicht WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T67

195 FLASH EUROBAROMETER Q6A Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir certains points d entrée ou de sortie? Elles vous influencent... Q6A To what extent do differences in customs costs and time delays influence your decision to choose certain points of entry or exit? They influence it Q6A Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl der Zolleingangs- oder Zollausgangsstellen? Beaucoup Dans une certaine mesure Pas vraiment Pas du tout NSP/SR (NE PAS LIRE) Very much To some extent Not really Not at all DK/NA (DO NOT READ OUT) Sehr Teilweise Nicht wirklich Überhaupt nicht WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T68

196 FLASH EUROBAROMETER Q6B Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir certains points d entrée ou de sortie? Elles vous influencent... Q6B To what extent do differences in customs costs and time delays influence your decision to choose certain points of entry or exit? They influence it Q6B Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl der Zolleingangs- oder Zollausgangsstellen? Beaucoup Dans une certaine mesure Pas vraiment Pas du tout NSP/SR (NE PAS LIRE) Very much To some extent Not really Not at all DK/NA (DO NOT READ OUT) Sehr Teilweise Nicht wirklich Überhaupt nicht WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T69

197 FLASH EUROBAROMETER Q7.1 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? Les coûts liés aux opérations douanières (y compris les coûts de personnel) Q7.1 Over the last 5 years how would you say each of the following has evolved? The costs related to customs operations (including the staff costs) Q7.1 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Mit Zolloperationen verbundene Kosten (einschließlich Personalaufwendungen) A ou ont beaucoup augmenté A ou ont légèrement augmenté Est ou sont resté(e)s la/le(s) même(s) A ou ont légèrement diminué A ou ont beaucoup diminué Increased a lot Increased slightly Stayed the same Decreased slightly Decreased a lot Stark gestiegen Leicht gestiegen Gleich geblieben Leicht gesunken Stark gesunken % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T7

198 FLASH EUROBAROMETER Q7.1 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? Les coûts liés aux opérations douanières (y compris les coûts de personnel) Q7.1 Over the last 5 years how would you say each of the following has evolved? The costs related to customs operations (including the staff costs) Q7.1 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Mit Zolloperationen verbundene Kosten (einschließlich Personalaufwendungen) NSP/SR (NE PAS LIRE) Total 'Augmenté' Total 'Diminué' DK/NA (DO NOT READ OUT) Total 'Increased' Total 'Decreased' WN/KA (NICHT VORLESEN) Gesamt 'Gestiegen' Gesamt 'Gesunken' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T71

199 FLASH EUROBAROMETER Q7.2 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? La fréquence des contrôles Q7.2 Over the last 5 years how would you say each of the following has evolved? The frequency of controls Q7.2 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Häufigkeit der Kontrollen A ou ont beaucoup augmenté A ou ont légèrement augmenté Est ou sont resté(e)s la/le(s) même(s) A ou ont légèrement diminué A ou ont beaucoup diminué Increased a lot Increased slightly Stayed the same Decreased slightly Decreased a lot Stark gestiegen Leicht gestiegen Gleich geblieben Leicht gesunken Stark gesunken % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T72

200 FLASH EUROBAROMETER Q7.2 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? La fréquence des contrôles Q7.2 Over the last 5 years how would you say each of the following has evolved? The frequency of controls Q7.2 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Häufigkeit der Kontrollen NSP/SR (NE PAS LIRE) Total 'Augmenté' Total 'Diminué' DK/NA (DO NOT READ OUT) Total 'Increased' Total 'Decreased' WN/KA (NICHT VORLESEN) Gesamt 'Gestiegen' Gesamt 'Gesunken' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T73

201 FLASH EUROBAROMETER Q7.3 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? La fréquence des enquêtes et des audits Q7.3 Over the last 5 years how would you say each of the following has evolved? The frequency of enquiries and audits Q7.3 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Häufigkeit von Ermittlungen und Überprüfungen A ou ont beaucoup augmenté A ou ont légèrement augmenté Est ou sont resté(e)s la/le(s) même(s) A ou ont légèrement diminué Increased a lot Increased slightly Stayed the same Decreased slightly Stark gestiegen Leicht gestiegen Gleich geblieben Leicht gesunken % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T74

202 FLASH EUROBAROMETER Q7.3 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? La fréquence des enquêtes et des audits Q7.3 Over the last 5 years how would you say each of the following has evolved? The frequency of enquiries and audits Q7.3 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Häufigkeit von Ermittlungen und Überprüfungen A ou ont beaucoup diminué NSP/SR (NE PAS LIRE) Total 'Augmenté' Total 'Diminué' Decreased a lot DK/NA (DO NOT READ OUT) Total 'Increased' Total 'Decreased' Stark gesunken WN/KA (NICHT VORLESEN) Gesamt 'Gestiegen' Gesamt 'Gesunken' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T75

203 FLASH EUROBAROMETER Q7.4 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? Le temps nécessaire pour effectuer le dédouanement Q7.4 Over the last 5 years how would you say each of the following has evolved? The time required to clear customs Q7.4 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Für die Zollabfertigung erforderliche Zeit A ou ont beaucoup augmenté A ou ont légèrement augmenté Est ou sont resté(e)s la/le(s) même(s) A ou ont légèrement diminué Increased a lot Increased slightly Stayed the same Decreased slightly Stark gestiegen Leicht gestiegen Gleich geblieben Leicht gesunken % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T76

204 FLASH EUROBAROMETER Q7.4 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points suivants...? Le temps nécessaire pour effectuer le dédouanement Q7.4 Over the last 5 years how would you say each of the following has evolved? The time required to clear customs Q7.4 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt haben? Für die Zollabfertigung erforderliche Zeit A ou ont beaucoup diminué NSP/SR (NE PAS LIRE) Total 'Augmenté' Total 'Diminué' Decreased a lot DK/NA (DO NOT READ OUT) Total 'Increased' Total 'Decreased' Stark gesunken WN/KA (NICHT VORLESEN) Gesamt 'Gestiegen' Gesamt 'Gesunken' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T77

205 FLASH EUROBAROMETER Q8.1 Pour votre entreprise, le passage des procédures douanières papier aux procédures électroniques a-t-il nécessité...? Des investissements informatiques (matériel et logiciels par exemple) Q8.1 For your company, has the transition from paper to electronic customs procedures required? IT investments (e.g. hardware and software) Q8.1 Waren in Ihrem Unternehmen beim Übergang von Papierdokumenten zu elektronischen Zollverfahren folgende Investitionen erforderlich? IT-Investitionen (z. B. Hardware und Software) Oui Non NSP/SR (NE PAS LIRE) Yes No DK/NA (DO NOT READ OUT) Ja Nein WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T78

206 FLASH EUROBAROMETER Q8.2 Pour votre entreprise, le passage des procédures douanières papier aux procédures électroniques a-t-il nécessité...? Des investissements dans laformation du personnel Q8.2 For your company, has the transition from paper to electronic customs procedures required? Investments for training staff Q8.2 Waren in Ihrem Unternehmen beim Übergang von Papierdokumenten zu elektronischen Zollverfahren folgende Investitionen erforderlich? Investitionen für Mitarbeiterschulungen Oui Non NSP/SR (NE PAS LIRE) Yes No DK/NA (DO NOT READ OUT) Ja Nein WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T79

207 FLASH EUROBAROMETER Q8.3 Pour votre entreprise, le passage des procédures douanières papier aux procédures électroniques a-t-il nécessité...? D autres types des investissements Q8.3 For your company, has the transition from paper to electronic customs procedures required? Other types of investments Q8.3 Waren in Ihrem Unternehmen beim Übergang von Papierdokumenten zu elektronischen Zollverfahren folgende Investitionen erforderlich? Sonstige Investitionen Oui Non NSP/SR (NE PAS LIRE) Yes No DK/NA (DO NOT READ OUT) Ja Nein WN/KA (NICHT VORLESEN) % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T8

208 FLASH EUROBAROMETER Q9.1 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants? Il a fait baisser le coût des produits que votre entreprise propose Q9.1 Did the transition from paper to electronic customs make a difference in terms of the following? It lowered the cost of the products your company offers Q9.1 Hat der Übergang von Papierdokumenten zu elektronischen Zollverfahren bei folgenden Punkten Veränderungen bewirkt? Die Kosten der Produkte, die Ihr Unternehmen anbietet, sind gesunken Oui, beaucoup Oui, dans une certaine mesure Non, pas vraiment Non, pas du tout NSP/SR (NE PAS LIRE) Total 'Oui' Total 'Non' Yes very much Yes to some extent No, not really No, not at all DK/NA (DO NOT READ OUT) Total 'Yes' Total 'No' Ja, absolut Ja, teilweise Nein, eher nicht Nein, überhaupt nicht WN/KA (NICHT VORLESEN) Gesamt 'Ja' Total 'Non' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T81

209 FLASH EUROBAROMETER Q9.2 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants? Il a permis à votre entreprise de mettre plus rapidement de nouveaux produits sur le marché et/ou de proposer une gamme plus large de produits Q9.2 Did the transition from paper to electronic customs make a difference in terms of the following? It allowed your company to introduce new products faster on the market and/or to offer a wider range of products Q9.2 Hat der Übergang von Papierdokumenten zu elektronischen Zollverfahren bei folgenden Punkten Veränderungen bewirkt? Ihr Unternehmen kann neue Produkte schneller einführen und /oder eine breitere Produktauswahl anbieten Oui, beaucoup Oui, dans une certaine mesure Non, pas vraiment Non, pas du tout NSP/SR (NE PAS LIRE) Total 'Oui' Total 'Non' Yes very much Yes to some extent No, not really No, not at all DK/NA (DO NOT READ OUT) Total 'Yes' Total 'No' Ja, absolut Ja, teilweise Nein, eher nicht Nein, überhaupt nicht WN/KA (NICHT VORLESEN) Gesamt 'Ja' Total 'Non' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T82

210 FLASH EUROBAROMETER Q9.3 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants? Il a permis à votre entreprise d intervenir sur un plus grand nombre de marchés ou dans une zone géographique plus vaste Q9.3 Did the transition from paper to electronic customs make a difference in terms of the following? It allowed your company to operate on more markets or in a wider geographical area Q9.3 Hat der Übergang von Papierdokumenten zu elektronischen Zollverfahren bei folgenden Punkten Veränderungen bewirkt? Ihr Unternehmen kann auf mehr Märkten oder in mehr Regionen agieren Oui, beaucoup Oui, dans une certaine mesure Non, pas vraiment Non, pas du tout NSP/SR (NE PAS LIRE) Total 'Oui' Total 'Non' Yes very much Yes to some extent No, not really No, not at all DK/NA (DO NOT READ OUT) Total 'Yes' Total 'No' Ja, absolut Ja, teilweise Nein, eher nicht Nein, überhaupt nicht WN/KA (NICHT VORLESEN) Gesamt 'Ja' Total 'Non' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T83

211 FLASH EUROBAROMETER Q9.4 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants? Il a simplifié les procédures douanières Q9.4 Did the transition from paper to electronic customs make a difference in terms of the following? It simplified the customs procedures Q9.4 Hat der Übergang von Papierdokumenten zu elektronischen Zollverfahren bei folgenden Punkten Veränderungen bewirkt? Die Zollverfahren sind einfacher geworden Oui, beaucoup Oui, dans une certaine mesure Non, pas vraiment Non, pas du tout NSP/SR (NE PAS LIRE) Total 'Oui' Total 'Non' Yes very much Yes to some extent No, not really No, not at all DK/NA (DO NOT READ OUT) Total 'Yes' Total 'No' Ja, absolut Ja, teilweise Nein, eher nicht Nein, überhaupt nicht WN/KA (NICHT VORLESEN) Gesamt 'Ja' Total 'Non' % TOTAL BE BG DK DE EE EL ES FR IT LV LT NL PL PT RO SE UK T84