Chris Peiris Senior Strategy Consultant, IT Architecture & Planning, Microsoft Consulting Services

Transcription

1 Chris Peiris Senior Strategy Consultant, IT Architecture & Planning, Microsoft Consulting Services

2 Introduction Current Economic conditions What will be the implications of these conditions? How can we address these concerns? Are we getting the best value out of our IT investments? Align business goals to IT investment Identify and evaluate key capabilities Model business capabilities to against best practices or industry standards Mapping business capabilities against best Microsoft technical offerings. Questions & Answers

3 Global credit crunch Allco Finance, MFS, ABC Learning, Babcock & Brown, Centro A 40 billion wiped out from H forecast Stock Market downturn Consumer confidence fell to a 16-year low Australian economy needs to generate 4% its GDP to meet payments to foreign holders of its assets

4 Doom & Gloom? Justify status quo? Opportunity?

5 The Chinese use two brush strokes to write the word 'crisis'. One brush stroke stands for danger; the other for opportunity. In a crisis, be aware of the danger -but recognize the opportunity.

6 Does the business goals align with IT deliverables? Do we have a strategic map? where you like to be in 3,5 10 years? Roadmap to get there? Does the organisation aware of it s capabilities and how each capability is facilitated via IT? Which capabilities accumulate the majority revenue? Do we treat them the same way as operational capabilities? Which capabilities requires attention? Capability map that illustrates business outcomes mapped to technical deliverables

7 Reduce costs across the $16 billion annual computer and communications spend by federal government agencies 5.2 Strengthen Agency Governance Improve agency capability 5.3 Tighten the management of ICT business as usual funding 15% reduction of 2007 / 2008 actual Focus on identifying and managing core capabilities Identifying and addressing capabilities that requires attention Develop common metrics and conduct benchmarking

8 What Capabilities How Implementation of Process by People leveraging Technology Application Architecture Process Maps Information Architecture Quote Quote To To Order Order Sales Order Entry Order Order to to Cash Cash Accounts Receivable Customer Customer Billing Billing Data Reporting Reporting Enterprise Reporting Services Procure Procure to to Pay Pay Purchase Orders Accounts Payable Workstation Servers

9 Business Capabilities (MSBA) IT Control Objectives (COBIT) Best Practice Processes (ITIL, Prince2)

10 Heat Mapping Performance vs Business Value 1.0 Develop Offerings 1.1 Establish New Services & Media Types Develop New Services & Design Services Launch Services & Media Types Concept & Media Types Media Types 1.2 Manage Existing Services & Media Types (Product Lifecycle Mgmt) 2.0 Generate Demand 2.1 Manage Channels Establish Manage Channel Territories Marketing 2.2 Manage Contributor Relationships Cultivate Develop Contributors Contributor Plan Support Contributor Manage Distributor Delivery Relationships Facilitate Contributor Information Exchange Outline = Performance CHART KEY Fill = Business Value Manage Manage Refine Catalog Services & Media Rights And Existing Services & Services & Media Types Portfolio Restrictions Media Types Types 2.3 Market Products/Services Monitor Changes in Market or Customer Expectations 1.3 Retire Services & Media Types Determine Develop Service Model End Product Communicate Retirement End Product for Retirement Stage Production and Retirement Plan Schedule Service Sale 3.0 Deliver Media and Services 3.1 Provide Service 3.2 Advanced Planning (Resource Planning Readiness) Manage Manage Provide Customer Support Customer Proactive Support Demand Resource Media Type Satisfaction Services Planning Planning Planning Manage Marketing Campaigns Manage Market Intelligence 3.3 Procurement Sourcing and Vendor Management Sell Products/Services Manage Manage Sales Manage 4 4 Sales Force Online Sales Pipeline Manage Manage Qualify Prospects Licenses Contracts (Inbound/Outbound Telesales) Manage Sales Focus on 1Low 1 Orders Intelligence No Value No Value Performance, High 5 = High Value & Performance Business Value 1 = Low Value & Performance Purchasing Receiving of Indirect/Capital Goods 3.4 Create images Create Images - Production Assemble Product - Post Production Test Product Quality Check 3.5 Logistics Order Fulfillment Manage Items Warehouse Management 3.6 Business Intelligence Fulfill Demand Analysis Low Performance/High Business Value 4.0 Plan and Manage Enterprise 4.1 Manage Finances 4.2 Manage Projects 5.0 Manage Collaboration 5.1 Strategic Collaboration Administer Accounts Payable - Vendors Administer Accounts Payable - IP Manage Treasury Administer Accounts Receivable Manage Project Portfolio Project Management Project Accounting Project Analysis Contributor Strategy Product/Service Concept and Planning Manage Electronic Manage Manage Funds Processing Budget Forecasts Manage Fixed Assets Financial Analysis Account for Financials (General Ledger) 4.3 Manage Human Resources Source Human Termination Documentation of Resources Employee Performance Develop Human Resources 5.2 Planning Collaboration Design & Development Media & Processes Policy Management Compensate Human Resources Administer Human Resources Demand Planning Supply Planning 4.4 Manage Compliance and Risk Manage Manage Tax Physical Resources Compliance Communicate with Shareholders Manage Government Relations 4.5 Deliver IT Services Align IT with the Business Maintain Enterprise Architecture Organization Access and Delivery 5.3 Operational Collaboration Resource Fulfillment Visibility Visibility Manage Financial Services Providers Develop PR Program Develop Community Relations Manage Legal Issues Manage Content Manage Information Core: Utility Infrastrcuture and Security Communicate and Collaborate Manage Regulatory Compliance Manage Insurance Audit Financials Audit Operations Consolidate and Integrate Manage Operations Manage Vendors Develop Risk Management Plans Execute Risk Management Plans Track and Report Risks Contributors: Sue McDonald Jason Meredith Drew McLean Kacy Cole Mary Kay Ross Version: Draft July 18, 2006 Owner: Sue McDonald

11 Capabilities can now be linked to enablers Business Capabilities Capabilities are implemented by a Service Model Services Enabled by Technology SOA

12

13 Insurance provider Multiple offices in US and UK 700+ people IT department Heterogeneous environment Windows, Mainframes, Mid Range and Java SOA adoption story Started Simply Unum SOA effort 2 years ago 400+ services and still growing First generation of services are fairly successful Challenges Versioning Governance Visibility into services deployment and management Services Oriented Infrastructure (SOI) challenges Retiring legacy applications Managing change

14

15

16 Basic Standardized Advanced Dynamic Basic Security Enterprise Security Deployment Management Scenario Impact Analysis Basic Governance Enterprise Governance Provisioning Management Business Analytics Maintenance Efficiency Organizational Alignment Advanced Monitoring Extensible Security Explicit Contracts Uniform Contracts Semantic Services Compostable Policy Service Identification Service Discoverability Self Service Windows Live Back Channel Messaging Service Boundaries Testing Support Service Level Agreements Extensible Service Channels Service Adoption Loosely-coupled composition Consumable Type System Progressive Composition Integration Efficiency Design Patterns Versioning Support Rules Driven Policy Development Process Efficiency Common Entities Executable Policy Process Modeling Support

17 Are we getting the best value from SOA? Do we know What services we have? Do they align to business goals? Are they consuming unnecessary resources? There are proven and tested processes to Align IT services to business goals. Identify strategic capabilities & highlight capabilities that requires attention The current economic climate Provides an opportunity revisit our SOA implementations Fine tune it to provide cost savings and better alignment of IT to strategic business goals.

18 Complimentary SOA workshop customised to your organisation's needs Please complete the evaluation forms to register your interest to participate Questions?

19 References Microsoft Architecture and Planning From Business Capabilities to Services on MSDN Case studies Unum Visy Australia Contact Chris Peiris