WebNow articles in FootPrints

Size: px
Start display at page:

Download "WebNow articles in FootPrints"

Transcription

1 WebNow articles in FootPrints 1. What is WebNow? WebNow is a browser-based solution for use with ImageNow enterprise content management. WebNow works with ImageNow to instantly deliver to your browser secure, digital versions of paper or other electronic documents associated with your workflow activities or application software transactions. WebNow requires ImageNow Server and Client, and web application server. After accessing the web site, the user must enter an ImageNow login ID and password. The user authentication is defined on the ImageNow Management Console. When the login ID and password are accepted, the user can access all of the ImageNow data through WebNow. Because the user accesses WebNow using an Internet browser, the only software requirement the client computer needs is Sun's Java Runtime Environment (JRE). The ImageNow Server, ImageNow Client, and WebNow service can reside on separate computers. When you launch WebNow, it opens in your Internet browser. You can run WebNow on UNIX, Apple Macintosh, and Microsoft Windows, and integrate it easily with the business application to retrieve ImageNow software documents in context with core daily work. With an Internet connection to WebNow, document access is worldwide and SSL encryption is supported. You have the ability to add annotations and notes to documents, and send containing hyperlinks to documents and other images. Multiple search options are also available to conduct advanced searches on documents in the ImageNow repository. 2. How do I connect to WebNow in the University of Guelph? Before you log in, you must have a valid ImageNow user name and password, and a working Internet connection. 1. Open an Internet browser. Type in the URL https:\\ecm.ccs.uoguelph.ca\webnow and then press ENTER. 2. Enter your central login information: In the User name box, enter your user name. In the Password box, enter your password. 3. Click Login to initiate the connection 4. Upon manual login, you are taken to the documents grid if you have proper access privileges. Otherwise, if you only have workflow privileges, then the workflow grid displays. 3. Why do I get an error message that states, "The system cannot establish a connection. Invalid log in using the single sign-on key."? If you have single sign-on enabled but the single sign-on settings do not match in WebNow.settings, you cannot log into WebNow. Please contact HelpDesk 4. What are the supported file formats in WebNow? The following table describes the file formats you can view in WebNow. Category Image files PDF files HTM and HTML files Other files Multimedia formats Description Supported extensions include: TIFF, JPG, PNG, GIF, and BMP files. If the native-viewer setting in your WebNow.settings file is set to enabled, you can view PDF files. You can view HTM and HTML, version 3.2 or earlier. You can view other file types such as text files in WebNow by adding the file extensions to the text-extensions setting in the WebNow.settings file. To view Office files, launch the associated application from the WebNow Viewer when prompted. If the native-viewer setting in your WebNow.settings file is set to enabled, you can view multimedia files. You can view audio and movie formats supported by Apple Quicktime or Windows Media Player. For specific formats supported by these players, refer to the respective Apple or Microsoft web sites. Depending on your hardware and network, large movie files (over 100 MB) may slow performance. 5. How do I use the WebNow toolbar and links? The WebNow tools and links provide access to all WebNow functions. 1

2 Tool Name Clicking the tool lets you Clicking the arrow lets you Documents Projects Select document views in the Views pane Select project views in the Views pane Select a document view Select a project view Link Options Reports Select reports in the Views Select a report or report folder pane Tasks Select task views in the Views Select a task view pane Workflow Select workflow in the Views Select a workflow process pane Capture Import files into WebNow Not applicable Clicking the link lets you Open the Explorer Options dialog box so you can set preferences for WebNow. Clicking the arrow lets you Select Explorer Option settings or Out of Office settings, in which you can specify dates and a reason for an Out of Office event. Help Open WebNow Help. Select WebNow Help, view or edit Log File settings, copy the WebNow.settings file to the Windows Clipboard when working with Perceptive product support, or display the About WebNow dialog box. Disconnect End your WebNow session. Not applicable 6. Why am I unable to view documents? You might not have updated the native viewer or MIME mapping settings in your WebNow.settings file. Please contact your IT Administrator 7. Why am I unable to print documents or create annotations to a document? Check that permissions to print or create annotations are enabled at the server level by IT administrator. 8. I have Mac OS 9.x or lower. Why am I unable to run WebNow? Java 1.4 or higher is not supported by Apple on the Mac OS 9.x and lower. As WebNow requires a higher version of Java, it is unable to run on Mac OS 9.x or lower. For more information on supported Java versions, refer to the Webnow System requirements 9. When I refresh my browser, why do I get disconnected? If you refresh the web browser or click Forward or Back in the web browser, the application plan will be reloaded. This forces a disconnect from WebNow and returns you to the log-in page. 10. Why am I unable to use WebNow with Netscape on my Macintosh? Netscape does not support Java 1.5 running on a Macintosh system. 11. Why are my annotations intermittently not displaying? This situation occurs when your WebNow user name contains a dash (-). Use a different user name or edit your user name to remove any dashes. 12. Why is the Search button not visible? Permissions can be set to allow a user to have no search permission but to have load query permission. This privilege assignment allows the user to run previously created queries but not ad-hoc queries. 13. Why doesn't a link work in Microsoft Word? When Microsoft Word automatically applies a hyperlink to long URLs, it might not include the entire URL in the hyperlink, which causes the link to fail. Instead of clicking the link, copy the entire URL and paste it in the address field of your browser. 2

3 14. Why can't I view a document sent to me via a URL link? A WebNow URL link inherits its security configuration from the document in WebNow. If you receive an error message that reads "Error processing request: the document could not be viewed", your global or drawer privileges may prevent you from viewing the document. Contact your ImageNow administrator for your privilege information. 15. Why do I get an error message when trying to refresh an eform? The error message be;low is displayed when a user selects to refresh the eform. This is a bug, please ignore it. The data is updated. 16. Why a document is getting stuck in working status when using WebNowPrint? This behavior occurs when the WebNow session is not terminated properly. In order to avoud this issue, you need to log out by selecting disconnect 17. What setting are required to access WebNow from my PC? Client must be connected to VPN Remove all toolbars from browsers Java32 can be the latest, but only one version should be on the machine no older version. On the Java console (in Control Panel): Advanced/Security/Mixed Code - Enable hide warning and run with protection 3

4 Only use IE9 or IE8 (x86) if IE10 is installed, the client must run in compatibility mode (little ripped paper icon by address bar) 4

5 Internet Security (in Control Panel): Security Tab/Local Intranet - set to medium- low Security Tab/Trusted Sites - set to medium-low 5

6 Security Tab/Trusted Sites - checkbox to Enable Protection Mode 6

7 Privacy Tab - set to medium 7

8 Privacy Tab/Sites button -add uoguelph.ca with the allow button 8

9 Any further issues become more complex and should be reviewed by CCS. CCS - C&C Computing & Communications Services For non-ccs Managed Desktop clients, if required, Managed Desktop can be consulted as a third tier via C&C. Managed Desktops extension or 18. What setting are required to access WebNow for my Mac? imac settings for Firefox (tested using Java ) 1. Type the WebNow address and authenticate using your central account settings 2. If getting Warning message This Connection is Untrusted, skip it. Select I understand the Risks 9

10 3. Select Add exception and Confirm Security Exception 4. If you are prompted to update Java, skip select skip this version. 5. Select Run the WebNow applets 10

11 6. If you get the message ClassNotFoundException, select Ignore and refresh your browser 7. If this still does not work properly, verify your Java settings: Security should be setup as High Mixed code securioty should be setup as Enable-show warning if needed 11

12 12

13 19. From WebNow, documents print as blank pages. This happens when the computer has Java 1.7.x installed. If this is the case, follow the instructions for what setting are required for WebNow? 20. "Unexpected error reading data from WebNow server" message when attempting to log into WebNowPrint. This is a Java issue. Follow the instructions for what setting are required for WebNow? 13

14 21. How do I access WebNow from my imac? 1. Open your browser and type the WebNow URL: https:\\ecm.ccs.uoguelph.ca\webnow and then press ENTER. 2. Enter your central login information and click Login to initiate the connection. If you get the digital signature warning, check the allow box and click allow 22. I am getting the error Activate Java Applet. This Plugin is vulnerable and should be updated. Check for Updates In you get this error message, follow these steps: 1. Select Allow Now 14

15 2. When asked Do you want to run this application, check the box and click Run 3. You should be able to access WebNow. 23. I am unable to open a PDF document in WebNow. After clicking on a PDF document you should be asked to enter your login credentials and then be able to see the PDF file. If you are unable to open the PDF document and get the below screen, please contact the Office of Graduate Studies (OGS). OGS will approve to grant the required permissions to access the document (launch associated application permissions) 24. When trying to log into WebNow, I am getting the below error: This error usually appears when a user has not logged out properly. To avoid this error, log out of WebNow by clicking on the Disconnect button. If you fail to do this, WebNow will time out after 30 minutes of inactivity. 15

WebNow. Installation and Setup Guide. ImageNow Version: 6.7.x Environment: Windows Web Application Server: Tomcat

WebNow. Installation and Setup Guide. ImageNow Version: 6.7.x Environment: Windows Web Application Server: Tomcat WebNow Installation and Setup Guide ImageNow Version: 6.7.x Environment: Windows Web Application Server: Tomcat Written by: Product Documentation, R&D Date: November 2013 2013 Perceptive Software. All

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Remote Deposit FAQs. General Questions

Remote Deposit FAQs. General Questions Remote Deposit FAQs The following Frequently Asked Questions (FAQs) are provided for use with the Remote Deposit service. Select one of the following links to navigate to the FAQ topic you are interested

More information

Table of Contents. Troubleshooting Guide for Home Users

Table of Contents. Troubleshooting Guide for Home Users Table of Contents Introduction... 1 Chapter 1: System Requirements... 2 Recommended and Minimum Supported Requirements*... 2 Additional Information... 3 Internet Connectivity... 3 Tablet Compatibility...

More information

Document Management Getting Started Guide

Document Management Getting Started Guide Document Management Getting Started Guide Version: 6.6.x Written by: Product Documentation, R&D Date: February 2011 ImageNow and CaptureNow are registered trademarks of Perceptive Software, Inc. All other

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

SonicWALL SSL VPN File Shares Applet

SonicWALL SSL VPN File Shares Applet SonicWALL SSL VPN File Shares Applet Document Scope This document describes how to use and manage the SonicWALL SSL VPN File Shares Applet feature. This document contains the following sections: Feature

More information

ImageNow Interact for Microsoft Office

ImageNow Interact for Microsoft Office ImageNow Interact for Microsoft Office Getting Started Guide ImageNow Version: 6.7. x Written by: Product Documentation, R&D Date: June 2012 2012 Perceptive Software. All rights reserved CaptureNow, ImageNow,

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

Remote Access Services Apple Macintosh - Installation Guide

Remote Access Services Apple Macintosh - Installation Guide Remote Access Services Apple Macintosh - Installation Guide Version. February, 05 P age Contents GETTING STARTED... JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... Checking Mac OS version... Java

More information

Instructions for Department of Public Health (DPH) WebConnect (Mac)

Instructions for Department of Public Health (DPH) WebConnect (Mac) Instructions for Department of Public Health (DPH) WebConnect (Mac) UCSF at SFGH Computing and Network Services Hours of Operation: Monday Friday 8 AM to 5PM Pacific Time Website: http://tiny.ucsf.edu/sfghcns

More information

ImageNow User. Getting Started Guide. ImageNow Version: 6.7. x

ImageNow User. Getting Started Guide. ImageNow Version: 6.7. x ImageNow User Getting Started Guide ImageNow Version: 6.7. x Written by: Product Documentation, R&D Date: June 2012 2012 Perceptive Software. All rights reserved CaptureNow, ImageNow, Interact, and WebNow

More information

Use of the SSL VPN requires a Mac with a broadband Internet connection and the following minimum requirements:

Use of the SSL VPN requires a Mac with a broadband Internet connection and the following minimum requirements: We highly recommend that you use a Windows computer to connect to the DPH WebConnect website. Macintosh computers are not recommended and not supported by DPH IT. Although we have been able to successfully

More information

Shakambaree Technologies Pvt. Ltd.

Shakambaree Technologies Pvt. Ltd. Welcome to Support Express by Shakambaree Technologies Pvt. Ltd. Introduction: This document is our sincere effort to put in some regular issues faced by a Digital Signature and USB Token user doing on

More information

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03. Business Intelligence Launch Pad User Guide

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03. Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03 Business Intelligence Launch Pad User Guide Table of Contents 1 Document history....7 2 Getting started....9

More information

ImageNow Interact for Microsoft SharePoint Installation, Setup, and User Guide

ImageNow Interact for Microsoft SharePoint Installation, Setup, and User Guide ImageNow Interact for Microsoft SharePoint Installation, Setup, and User Guide Version: 6.6.x Written by: Product Documentation, R&D Date: March 2012 ImageNow and CaptureNow are registered trademarks of

More information

An Informational User Guide for: Web Conferencing

An Informational User Guide for: Web Conferencing Allows You to: Manage your audio conference online using easy point and click conference commands Show slide presentations and graphics to meeting participants Show your desktop to meeting participants

More information

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications.

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications. Office of the Chief Information Officer Information Technology Division COMPUTER SELF-HELP DESK - TRAINING TIPS AND TRICKS HUDMOBILE ON HOME MACS This document is a step-by-step instruction to check or

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06. Business Intelligence Launch Pad User Guide

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06. Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06 Business Intelligence Launch Pad User Guide Table of Contents 1 Document history....7 2 Getting started

More information

CommandCenter Secure Gateway User Guide Release 6.0

CommandCenter Secure Gateway User Guide Release 6.0 CommandCenter Secure Gateway User Guide Release 6.0 Copyright 2014 Raritan, Inc. CC-0X-v6.0-E April 2014 255-80-3100-00 This document contains proprietary information that is protected by copyright. All

More information

SSL VPN Service. To get started using the NASA IV&V/WVU SSL VPN service, you must verify that you meet all required criteria specified here:

SSL VPN Service. To get started using the NASA IV&V/WVU SSL VPN service, you must verify that you meet all required criteria specified here: SSL VPN Service Note: This guide was written using Windows 7 with Internet Explorer 8. The same principles and techniques are applicable to new versions of Internet Explorer as well as Firefox. Any significant

More information

Copyright Pro Softnet Corporation. All rights reserved. 2 of 24

Copyright Pro Softnet Corporation. All rights reserved. 2 of 24 Copyright Pro Softnet Corporation. All rights reserved. 2 of 24 Remote Access Helpdesk User Manual TABLE OF CONTENTS Introduction...4 Features...4 Administrator: Manage Technicians...5 Technician: Initiate

More information

Quick Guide. WebNow. Description. Logging on to WebNow. Document Management System

Quick Guide. WebNow. Description. Logging on to WebNow. Document Management System WebNow Description WebNow is an online, browser-based companion to the ImageNow document imaging, management and workflow software. WebNow shares some of the functionality of ImageNow searching, viewing,

More information

Standard Client Configuration Requirements

Standard Client Configuration Requirements Test Developer s Studio (TDS) Standard Client Configuration Requirements Information Technologies (IT) Content Applications Development Group (CADG) Version 1.0 February 20, 2008 Copyright 2008 by NCS

More information

SYSTEM CHECK FREQUENTLY ASKED QUESTIONS

SYSTEM CHECK FREQUENTLY ASKED QUESTIONS SYSTEM CHECK FREQUENTLY ASKED QUESTIONS 1. With which browser is TOEIC OLPC compatible? 2. Logging out 3. System Checks With which browser is TOEIC OLPC compatible? TOEIC OLPC is compatible with the following

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

idesk Access from Home Computer/Device

idesk Access from Home Computer/Device idesk Access from Home Computer/Device Contents Mac Desktop/Laptop Setup... 2 MAC Tips and Tricks... 3 iphone\ipad Setup... 3 Android Phone/Tablet Setup... 3 Windows Setup... 4 Windows Tips and Tricks...

More information

SEZ SEZ Online Manual- DSC Signing with Java Applet. V Version 1.0 ersion 1.0

SEZ SEZ Online Manual- DSC Signing with Java Applet. V Version 1.0 ersion 1.0 SEZ SEZ Online Manual- V Version 1.0 ersion 1.0 Table of Contents 1 Introduction...2 2 DSC signing functionality with java applet...2 3 Troubleshooting...5 4 Annexure I: JAVA Console Setting... 13 5 Annexure

More information

Click Start > Control Panel > System icon to open System Properties dialog box. Click Advanced > Environment Variables.

Click Start > Control Panel > System icon to open System Properties dialog box. Click Advanced > Environment Variables. Configure Java environment on Windows After installing Java Development Kit on Windows, you may still need to do some configuration to get Java ready for compiling and executing Java programs. The following

More information

Browser Settings (IE, Chrome & Safari)

Browser Settings (IE, Chrome & Safari) Version No: 3.0 Browser Settings (IE, Chrome & Safari) Contents 1. Configuration Settings for IE (version 6, 7, 8, 9, 10 and 11)... 3 1.1 To customize your Privacy settings in Microsoft Internet Explorer...

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

RS ACCESS GUIDE. Cisco Expert-Level Training (Formerly Cisco 360) for CCIE Routing and Switching. Lab Front End Remote Access Guide

RS ACCESS GUIDE. Cisco Expert-Level Training (Formerly Cisco 360) for CCIE Routing and Switching. Lab Front End Remote Access Guide RS ACCESS GUIDE Cisco Expert-Level Training (Formerly Cisco 360) for CCIE Routing and Switching Lab Front End Remote Access Guide Table of Contents Cisco Expert-Level Training (Formerly Cisco 360) for

More information

Perceptive Content Security

Perceptive Content Security Perceptive Content Security Best Practices Perceptive Content, Version: 7.1.x Written by: Product Knowledge, R&D Date: June 2015 2015 Perceptive Software. All rights reserved. Perceptive Software is a

More information

Banner Frequently Asked Questions (FAQs)

Banner Frequently Asked Questions (FAQs) Banner Frequently Asked Questions (FAQs) How do I install Java?...1 Banner prompts me to download and install Java. Is this OK?....1 What Java version should I use?...2 How do I check what version of Java

More information

Student ANGEL FAQs. General Issues: System Requirements:

Student ANGEL FAQs. General Issues: System Requirements: Student ANGEL FAQs General Issues: What is ANGEL? How do I log in? What is my username and password? How do I activate my account? I forgot my C number/password, what do I do? I registered after the first

More information

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE INTRODUCTION The Virtual Software Library (VSL) provides remote and on-campus access to lab/course software. This approach is intended to simplify access for all

More information

ImageNow User Getting Started Guide

ImageNow User Getting Started Guide ImageNow User Getting Started Guide Version: 6.6.x Written by: Product Documentation, R&D Date: February 2011 ImageNow and CaptureNow are registered trademarks of Perceptive Software, Inc. All other products

More information

Dartmouth College Technical Support Document for Kronos PC version

Dartmouth College Technical Support Document for Kronos PC version Dartmouth College Technical Support Document for Kronos PC version Contents How to Save the Kronos URL as a Favorite or Bookmark... 2 Internet Explorer... 2 Firefox... 4 Possible Problems When Logging

More information

Secure Global Desktop (SGD)

Secure Global Desktop (SGD) Secure Global Desktop (SGD) Table of Contents Checking your Java Version...3 Preparing Your Desktop Computer...3 Accessing SGD...5 Logging into SGD...6 Using SGD to Access Your Desktop...7 Using SGD to

More information

PC Requirements and Technical Help. Q1. How do I clear the browser s cache?

PC Requirements and Technical Help. Q1. How do I clear the browser s cache? Q1. How do I clear the browser s cache? A1. Clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on clearing cache (temporary

More information

Macintosh Installation and Troubleshooting Guide

Macintosh Installation and Troubleshooting Guide Remote Access Services Apple Macintosh Clients - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MACINTOSH MINIMUM REQUIREMENTS... 3 2 REMOTE ACCESS INSTALLATION

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009 Getting Started with Microsoft Office Live Meeting Published October 2007 Last Update: August 2009 Information in this document, including URL and other Internet Web site references, is subject to change

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007

Getting Started with Microsoft Office Live Meeting. Published October 2007 Getting Started with Microsoft Office Live Meeting Published October 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

Accessing TP SSL VPN

Accessing TP SSL VPN Accessing TP SSL VPN This guide describes the steps to install, connect and disconnect the SSL VPN for remote access to TP intranet systems using personal notebooks. A. Installing the SSL VPN client Junos

More information

QuestionPoint chat The Guide to IE browser setup Last updated: 2012 May 12

QuestionPoint chat The Guide to IE browser setup Last updated: 2012 May 12 QuestionPoint chat The Guide to IE browser setup Last updated: 2012 May 12 This guide provides a procedure for initially configuring your Internet Explorer (IE) browser to use Flash Chat. Note: If you

More information

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS

isupplier PORTAL ACCESS SYSTEM REQUIREMENTS TABLE OF CONTENTS Recommended Browsers for isupplier Portal Recommended Microsoft Internet Explorer Browser Settings (MSIE) Recommended Firefox Browser Settings Recommended Safari Browser Settings SYSTEM

More information

Troubleshooting AVAYA Meeting Exchange

Troubleshooting AVAYA Meeting Exchange Troubleshooting AVAYA Meeting Exchange Is my browser supported? Avaya Web Conferencing supports the following browser clients for joining conferences (with the described limitations). The supported browsers

More information

Labour Market Programs Support System. LaMPSS Computer Compatibility Guide

Labour Market Programs Support System. LaMPSS Computer Compatibility Guide Labour Market Programs Support System LaMPSS Computer Compatibility Guide Prepared by: LaMPSS Operations Support June 2012 Version: 1.1 2011 Nova Scotia Department of Labour and Advanced Education This

More information

ReadyConnect Web Meeting Premium Edition User Guide

ReadyConnect Web Meeting Premium Edition User Guide ReadyConnect Web Meeting Premium Edition User Guide This guide provides the basic information necessary to start a ReadyConnect Web Meeting session. Please review the requirements below to ensure you have

More information

1. Accessing the LONZA network from a private PC or Internet Café

1. Accessing the LONZA network from a private PC or Internet Café Using SSL VPN from non Lonza PCs 1. Accessing the LONZA network from a private PC or Internet Café To work at home with your private PC or from an Internet Café, you can use your browser to connect to

More information

Bulk Download Application (BDA) Help Documentation

Bulk Download Application (BDA) Help Documentation Bulk Download Application (BDA) Help Documentation I. Introduction BDA Help Documents II. Installation of Bulk Download Application (BDA) III. Searching for Data and Submitting Bulk Orders IV. File List

More information

Bell Aliant PC Phone Installation/Removal Guide

Bell Aliant PC Phone Installation/Removal Guide Bell Aliant PC Phone Installation/Removal Guide Version 10.4 bellaliant.net/unifiedcommunications Before you begin You will need to login into your Personal Agent, and change your password, before accessing

More information

The cloud server setup program installs the cloud server application, Apache Tomcat, Java Runtime Environment, and PostgreSQL.

The cloud server setup program installs the cloud server application, Apache Tomcat, Java Runtime Environment, and PostgreSQL. GO-Global Cloud 4.1 QUICK START SETTING UP A WINDOWS CLOUD SERVER AND HOST This guide provides instructions for setting up a cloud server and configuring a host so it can be accessed from the cloud server.

More information

Portal Instructions for Mac

Portal Instructions for Mac Portal Instructions for Mac Table of Contents Introduction... 1 Preparing Safari... 2 Advanced Access Instructions... 3 Installing Java... 3 Setting the Default Browser... 3 Installing the Browser Plug-in...

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1

Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1 Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1 Copyright 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may

More information

SAP BusinessObjects Business Intelligence platform Document Version: 4.0 Support Package Live Office User Guide

SAP BusinessObjects Business Intelligence platform Document Version: 4.0 Support Package Live Office User Guide SAP BusinessObjects Business Intelligence platform Document Version: 4.0 Support Package 8-2013-10-31 Table of Contents 1 About this document...5 1.1 Who should read this document....5 1.2 Document history....5

More information

Document OwnCloud Collaboration Server (DOCS) User Manual. How to Access Document Storage

Document OwnCloud Collaboration Server (DOCS) User Manual. How to Access Document Storage Document OwnCloud Collaboration Server (DOCS) User Manual How to Access Document Storage You can connect to your Document OwnCloud Collaboration Server (DOCS) using any web browser. Server can be accessed

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

PARCC Technology Troubleshooting FAQs, Version 1.0

PARCC Technology Troubleshooting FAQs, Version 1.0 PARCC Technology Troubleshooting FAQs, Version 1.0 Released 3/6/14 This document contains Frequently Asked Questions to help districts and schools troubleshoot issues regarding technology set up for the

More information

JRE Plug-In Troubleshooting Guide Last Revision Date: December 21, 2015

JRE Plug-In Troubleshooting Guide Last Revision Date: December 21, 2015 Last Revision Date: December 21, 2015 This guide is intended to help Oracle forms-based application users and local desktop support providers with information to assist them with the transition from the

More information

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements Copyright 2014 4/11/2014 Table of Contents Introduction... 1

More information

Receptionist Console Quick Reference Guide

Receptionist Console Quick Reference Guide Receptionist Console Quick Reference Guide Table of Contents About MegaPath Receptionist... 3 Requirements for Running the Receptionist software... 3 Operating System... 3 Hardware Requirements... 3 Software

More information

ImageNow Report Library Catalog

ImageNow Report Library Catalog ImageNow Report Library Catalog Business Insight Version: 6.6.x Written by: Product Documentation, R&D Date: February 2012 ImageNow and CaptureNow are registered trademarks of Perceptive Software, Inc.

More information

SimpleFTP. User s Guide. On-Core Software, LLC. 893 Sycamore Ave. Tinton Falls, NJ 07724 United States of America

SimpleFTP. User s Guide. On-Core Software, LLC. 893 Sycamore Ave. Tinton Falls, NJ 07724 United States of America SimpleFTP User s Guide On-Core Software, LLC. 893 Sycamore Ave. Tinton Falls, NJ 07724 United States of America Website: http://www.on-core.com Technical Support: support@on-core.com Information: info@on-core.com

More information

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM)

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM) Reading an email sent with Voltage SecureMail Using the Voltage SecureMail Zero Download Messenger (ZDM) SecureMail is an email protection service developed by Voltage Security, Inc. that provides email

More information

MSOW. MSO for the Web MSONet Workstation Configuration Guide

MSOW. MSO for the Web MSONet Workstation Configuration Guide MSOW MSO for the Web MSONet Workstation Configuration Guide For personal and public computer users accessing MSOW Practitioner Home Page (PHP) and Primary Source Verification (PSV) Updated June 4, 2013

More information

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM This document explains the various ways to connect to your network files and group share data. In addition, staff and full-time faculty are

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Java version 7 update 45 (7u45)

Java version 7 update 45 (7u45) TO DISABLE JAVA - visit this website for instructions. http://www.java.com/en/download/help/disable_browser.xml http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html If you

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com Contents First Time Login Instructions... 1 1) Use the Internet Explorer (IE) Web browser*... 1 2) Install the.net Framework...

More information

Clientless SSL VPN End User Set-up

Clientless SSL VPN End User Set-up 37 CHAPTER This ections is for the system administrator who sets up Clientless (browser-based) SSL VPN for end users. It summarizes configuration requirements and tasks for the user remote system. It also

More information

Frequently Asked Questions e-form Filler. e-form Filler

Frequently Asked Questions e-form Filler. e-form Filler Frequently Asked Questions e-form Filler e-form Filler 1. What is e-form Filler? 2. What are the minimum hardware requirements for running the e-form Filler? 3. Do I need to connect to Internet when using

More information

Checking Browser Settings, and Basic System Requirements for QuestionPoint

Checking Browser Settings, and Basic System Requirements for QuestionPoint Checking Browser Settings, and Basic System Requirements for QuestionPoint This document covers basic IE settings and system requirements necessary for QuestionPoint. These settings and requirements apply

More information

University of Minnesota Voucher and Journal Imaging Guide for ImageNow 6.2

University of Minnesota Voucher and Journal Imaging Guide for ImageNow 6.2 University of Minnesota Voucher and Journal Imaging Guide for ImageNow 6.2 INTRODUCTION... 2 LAUNCHING IMAGENOW AND LOGGING IN... 2 IMAGENOW TOOLBAR... 3 VENDOR PAYMENT OR JOURNAL ENTRY WORKFLOW... 3 OPENING

More information

Cisco Managed CPE Services

Cisco Managed CPE Services Cisco Managed CPE Services Remote-VPN or Client VPN End User Guide Version 1.3 [Draft] Corporate Headquarters Telephone: Fax: Cisco (408) 526-4000 (408) 526-4100 170 West Tasman Drive OR San Jose, CA 95134-1706

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

Clientless SSL VPN Users

Clientless SSL VPN Users Manage Passwords, page 1 Username and Password Requirements, page 3 Communicate Security Tips, page 3 Configure Remote Systems to Use Clientless SSL VPN Features, page 3 Manage Passwords Optionally, you

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

Novell Linux Desktop. Getting Started

Novell Linux Desktop. Getting Started Novell Linux Desktop NLD KDE QUICK START Getting Started Novell Linux Desktop (NLD) provides the tools that Linux* users require in their daily activities. It interfaces with the Linux system to access

More information

Last modified on 03-01-2010 for application version 4.4.4

Last modified on 03-01-2010 for application version 4.4.4 Last modified on 03-01-2010 for application version 4.4.4 RemotePC User Manual Table of Contents Introduction... 3 Features... 3 Install the Remote Access Host application... 4 Install the Remote Access

More information

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions HOSTING Administrator Control Panel / Quick Reference Guide Page 1 of 9 Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions Exchange 2010 Outlook Profile Setup Page 2 of 9 Exchange

More information

Client PC Configurations Guide Qvidian Proposal Automation (QPA) 10 Internet Explorer

Client PC Configurations Guide Qvidian Proposal Automation (QPA) 10 Internet Explorer Qvidian Proposal Automation (QPA) 10 Advanced User Configuration Directions Configuring IE 8.0, 9.0, 10.0 (32 bit only) Configuring Microsoft Office Office 2007 (SP2), 2010 (32 & 64 bit), 2013 (32 bit)

More information

PDF Reader configurations

PDF Reader configurations PDF Reader configurations Quick Links Adobe Internet Explorer Firefox Chrome Safari Adobe: Adobe Reader 8.0 or newer is required to view 1098-T tax statements. Enabling Features In Adobe Acrobat Reader,

More information

UBS KeyLink Quick reference WEB Installation Guide

UBS KeyLink Quick reference WEB Installation Guide ab UBS KeyLink Quick reference WEB Installation Guide Table of contents 1. Introduction 3 1.1. Why is an Installation needed? 3 1.2. Is UBS KeyLink secure? 3 1.3. Information about Secure Sockets Layer

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

UCL Remote Access VPN Service Microsoft Windows XP User Guide

UCL Remote Access VPN Service Microsoft Windows XP User Guide INFORMATION SERVICES DIVISION (ISD) NETWORK SERVICES GROUP UCL Remote Access VPN Service Microsoft Windows XP User Guide Version 0.2 Date 27 th July 2011 Author MC Document Details N/A Last Updated 13

More information

Velocity Web Services Client 1.0 Installation Guide and Release Notes

Velocity Web Services Client 1.0 Installation Guide and Release Notes Velocity Web Services Client 1.0 Installation Guide and Release Notes Copyright 2014-2015, Identiv. Last updated June 24, 2015. Overview This document provides the only information about version 1.0 of

More information

How to Connect to Berkeley College Virtual Lab Using Windows

How to Connect to Berkeley College Virtual Lab Using Windows How to Connect to Berkeley College Virtual Lab Using Windows Minimum Requirements Create and Save a Remote Desktop Services Connection Connecting to a Remote Desktop Services session Copy Files between

More information

Managed Services PKI 60-day Trial Quick Start Guide

Managed Services PKI 60-day Trial Quick Start Guide Entrust Managed Services PKI Managed Services PKI 60-day Trial Quick Start Guide Document issue: 3.0 Date of issue: Nov 2011 Copyright 2011 Entrust. All rights reserved. Entrust is a trademark or a registered

More information

SABB efx Client Requirements

SABB efx Client Requirements SABB efx Client Requirements 11 November 2012 Version 2.0 Table of Contents ABOUT THIS DOCUMENT... 1 INTENDED READERSHIP... 1 IN THIS DOCUMENT... 1 CLIENT SOFTWARE... 2 1. OPERATING SYSTEMS... 2 2. BROWSERS

More information

MassTransit 6.0 Enterprise Web Configuration for Macintosh OS 10.5 Server

MassTransit 6.0 Enterprise Web Configuration for Macintosh OS 10.5 Server MassTransit 6.0 Enterprise Web Configuration for Macintosh OS 10.5 Server November 6, 2008 Group Logic, Inc. 1100 North Glebe Road, Suite 800 Arlington, VA 22201 Phone: 703-528-1555 Fax: 703-528-3296 E-mail:

More information

FAQ: troubleshooting Java for Saba Web Access

FAQ: troubleshooting Java for Saba Web Access FAQ: troubleshooting Java for Saba Web Access Published: 06/11/2013 Introduction 2 TOC 3 Contents What are the Java requirements for using Saba Meeting?...4 How do I check if I have a supported version

More information