Error Code Quick Reference Guide Updated 01/28/2015

Transcription

1 Error Code Quick Reference Guide Updated 01/28/2015 Note: this list includes all error codes that may appear in TestNav across all states and some may not apply to Minnesota.

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3 TestNav 7 Error Messages Msg # Message Context/Recommendation 7001 Unable to Start Test Message 7001: Could Not Contact Server. Please Try Again Later. A connectivity error was experienced. Verify Proctor Caching is running, restart TestNav and make sure that the student enters the correct testing URL and login credentials Unable to Start Test Message 7002: Invalid Response From Server. Please try again Unable to Start Test Message 7003: You are attempting to access TestNav using a 64-bit browser and/or a 64-bit Java Virtual Machine (JVM). Please use a 32-bit browser and JVM to run TestNav. 1) Verify Proctor Caching is running on the designated caching computer. 2) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer 3) Restart TestNav and make sure that the student enters the correct testing URL and login credentials. A connectivity error was experienced. Verify Proctor Caching is running on the designated caching computer., restart TestNav and make sure that the student enters the correct testing URL and login credentials. The test the student is attempting to take requires a 32-bit browser and JVM to run TestNav. (Does not apply to VA online testing) Use a browser that is 32-bit, such as Firefox or configure the browser to run in 32-bit mode. Configure Internet Explorer:Navigate to C:\Program Files (x86)\internet Explorer\. Right click on iexplore.exe and select Send to->desktop to create a shortcut to the 32-bit version. Configure Safari: Go to Applications, right click on Safari and select Get Info. Check the Open in 32-bit mode option Unable to Start Test Message 7004: Your login information is not recognized. Please try again Unable to Start Test Configure JAVA Preferences: Navigate to /Applications/Utilities/ and open Java Preferences. Drag JAVA 6 SE 32-bit to the top (In the General tab), so it is preferred over 64-bit. The combination of login, password (if required), and test code didn't match any examinee or proctor credentials. User should verify login credentials and re-enter/retry. Message 7005: Server configuration error. Please contact your test proctor. 1/28/15 v.1.0 3

4 7006 Unable to Start Test Message 7006: Duplicate examinee records exists. Please contact your test proctor Unable to Start Test Message 7007: Not assigned to session. Please contact your test proctor Unable to Start Test Message 7008: The session has not been started. It must be started before examinees in the session will be able to take the test. Please contact your test proctor Unable to Start Test Message 7009: The test is not available for delivery at this time based on test administration settings. Please contact your test proctor Unable to Start Test Message 7010: The test is not available for delivery at this time based on the defined testspecific delivery window. Please contact your test proctor Unable to Start Test Message 7011: This test has been submitted or marked complete. Please contact your test proctor Unable to Start Test Message 7012: The test session for this test has been stopped. Please contact your test proctor Unable to Start Test Examinee has a form assigned but is not in a session. Add the examinee to a session for the test in question. The test session has not yet been started. Session must be started before examinees in the session will be able to take the test. Try again at a date/day/time when the test administration delivery schedule (aka the "test administration window") allows this test to be delivered. Testing hours are typically Mon-Fri 6am-11pm CST. Try again at a date/day/time when the test administration delivery schedule (aka the "test administration window") allows this test to be delivered. Testing hours typically are Mon-Fri 6am-11pm CST. The test has already been submitted or manually marked complete. The examinee cannot return to this test. The test session has been stopped. In order to take this test, the examinee must be moved to a session for the test that has not been stopped. Contact Pearson Support for assistance to move the examinee to a different test session. Message 7013: No data found. Please contact your test proctor. 1/28/15 v.1.0 4

5 7014 Unable to Start Test Message 7014: Your test assignment must be resumed before you can log back in. Please contact your test proctor On a linear/sequential test: Message 7015a: Your login information has been used to access this test from another computer, so you cannot continue testing on this one. Click OK to view your responses so that you can view/print any that were not saved to the server before you logged into the other computer. (Clicking OK will close TestNav.) 7016 Message 7016: TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test Unable to Start Test Message 7017: You must take the tutorial before you will be allowed to take this test. Please contact your test administrator Unable to Start Test Examinee's test is either exited or still in progress. Resume examinee's test assignment in Manage Test Sessions. The examinee logged into one computer, and then their test assignment was resumed (without logging out of the first computer) and the same login info was used to access the test from a second computer. Recommendation: If the examinee was logged into the second computer because of network issues on the first computer, there may be responses that need to be preserved and manually transferred. Otherwise, they should just close out of the first instance of TestNav and continue testing on the second computer. Occurs when another application has taken over focus, prompting Secure Desktop to evict the user from the test. Determine which application caused the issue by contacting Pearson Support and disable the application during online testing. Resume examinee's test assignment in Manage Test Sessions. A tutorial is required for the administration, the current test is not flagged as a tutorial, and the "tutorial complete" indicator is not set for this test and test administration. The examinee must complete a tutorial in the test administration associated with the current test before they will be allowed to take the current test. TestNav could not establish the current state of the exam at login. Message 7018 : Initialization error. Please try again. Resume examinee, log in again. 1/28/15 v.1.0 5

6 7019 Unable to Start Test Message 7019: Failure to load test definition. Please try again Message 7020: This test contains tools that will not work on the Linux platform. You will need to take this test on a PC or a Mac. Click OK to exit TestNav Message 7021: TestNav requires a minimum screen resolution of 1024x768. Please change your screen resolution and try again Unable to Start Test Message 7022: Failed to load applet. Your test administrator will need to make sure this computer is running the correct versions of necessary software and try again Unable to Start Test Message 7023: JavaScript error encountered. Your test administrator will need to make sure this computer is running the correct versions of necessary software and try again Message 7024: You did not accept the applet permission/digital signature request, and TestNav cannot run properly without it. Please close your browser (all windows), re-launch, return to this page, and accept the applet permission/digital signature request when prompted. Either the published test definition is bad (outdated or corrupted), or there is a content filter issue that is preventing the test definition from reaching the examinee undamaged. Recommendation: If the examinee has failed to log in repeatedly, the test may need to be republished OR a content filter issue may need to be addressed and any corrupted cached items must be purged. 1) Verify that your content filter is configured to allow the addresses in the Content Filtering section of 2) Purge proctor caching of the affected test content and all undefined content The test contains tools that can't be delivered on Linux. Examinee must take test on a Mac or a PC. User's screen resolution is set to something below 1024x768 (for example, their resolution may be set at 800x600 or 640x480). User must change their resolution (if the computer is capable of running at 1024x768 or higher), or move to a computer that can handle this resolution and (if needed) set it accordingly. Occurs when the applet is taking an unusually long time to load. Make sure the client machine is running the correct version of browser, plug-ins, JVM, etc. by using the System Check tool at Support->Downloads- >System Check, and then try testing again. Generic message for JavaScript errors encountered at login. Recommendation: Make sure the client machine is running the correct version of browser, plug-ins, JVM, etc. by using the System Check tool at Support->Downloads->System Check, and then try testing again. User has declined to give the applet permission to run (Mac) or declined the application's digital signature request, so TestNav cannot run properly. The user must completely close out of the browser, return to the test, and accept the applet permission/digital signature request when prompted. 1/28/15 v.1.0 6

7 7025 Unable to Start Test Message 7025 : TestNav interface could not be loaded. Please contact your test proctor Unable to Start Test Message 7026 : Necessary components could not be downloaded. Please verify that you are connected to the internet and try again Message 7027: Could not launch calculator. Please contact your test administrator Message 7028: Unable to Validate Login: Server could not be contacted. Please verify that you are connected to the internet and try again Message 7029: Unable to Validate Login: Invalid response received from server. Please verify that you are connected to the internet and try again Message 7030: Unable to update session token. Please verify that you are connected to the internet and try again Message 7031: Connection failure: Unable to download next item. Please verify that you are connected to the internet and try again Message 7032: TestNav can not run using the OpenJDK version of java. Please follow the instructions at to download and install the latest version of Java from Oracle. Failed to download a necessary component for example, the TestNav theme or required java files. 1) Check whether network connectivity is available. 2) Check if Proctor Caching is running and accessible from the testing computer. 3) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer. 4) Verify that the Pearson folder in the user s home directory is writeable. Contact Pearson Support for assistance in diagnosing the issue. Cannot validate login because the server is inaccessible. Verify that the computer is able to access the internet and try again. The user's login was sent to the server, and the response from the server was empty, malformed, or corrupted. Verify that the computer is able to access the internet. Verify that the computer is able to access the internet. Occurs when an epat can't be completely downloaded. Verify that the computer is connected to the internet. Occurs when user tries to run TestNav 7 on opensuse linux using the version of java that is installed by default with that operating system. Follow the instructions at the link provided. 1/28/15 v.1.0 7

8 7037 Message 7037: Internal Communication Error: Please contact your test proctor. To resolve, close/re-launch the web browser used to access TestNav, and log in again. Flash and java are unable to communicate. If the steps suggested in the error message do not resolve the problem, the browser's cache may need to be cleared. Please refer to your browser s documentation on how to clear the browser cache. NOTE: The examinee's login will need to be resumed Message 7038: Database Error. Please contact your test proctor Message 7039: Unable to open port on local host. Please contact your test proctor Unable to Start Test Message 7040: Proctor Caching computer unavailable. Please contact your test proctor Message 7041: Wrong version of TestNav: The login you have provided is valid for use in the TestNav 6.9 software version Message 7042: Waiting for proctor to approve your login Message 7043: This self registration login has been rejected. Please contact your test proctor. Make sure the client machine is running the correct version of browser, plug-ins, JVM, etc. by using the System Check tool at Support- >Downloads->System Check, and then try testing again. A Proctor Caching computer has been identified in the TestNav Configuration in PearsonAccess, but the IP and/or port are invalid. 1) Verify that the Proctor Caching computer is turned on/connected to the internet. 2) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer. 3) Verify that the Proctor Caching information is correct in the TestNav Configuration in PearsonAccess by navigating to Test Setup- >Configure TestNav. A user is attempting to log into TestNav 7.x with a TestNav 6.x login. Verify the examinee is using the correct login credentials. An examinee who had not yet been added to a session has logged in. The examinee must wait until a proctor approves their request to join the session. Someone with the ability (permission) to approve/reject add-to-session requests has rejected the examinee s request to join a session. The person calling should confer with whoever has permission to approve/reject session add requests to find out why this was rejected. 1/28/15 v.1.0 8

9 7044 Message 7044: Error occurred while trying to Unknown error has occurred when the system attempted to remove a selfregistration delete self-registration record. request from the list of awaiting requests 7045 Message 7045: epat does not exist for testingprogramid xxx, testnumber=yyy, formnumber=zzz 7046 Message 7046: More than one epat was found matching testingprogramid=xxxx, testnumber=yyy, formnumber=zzz Try deleting self-registration record again. If that fails call Customer Support Make sure the URL is complete and correct Message 7047: Error while disabling security 7048 Message 7048: Preloading Global Assets failed 1) Check whether network connectivity is available. 2) Check if Proctor Caching is running and accessible from the testing computer. 3) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer. 4) Delete testing computer Java cache files 7049 Message 7049: Failed loading assets into Verify internet connectivity and resume the test. memory 7050 Message 7050: Could not load shell If the TestNav application shell is corrupt then this message will be displayed. If the test is run via proctor cache server there is a chance that the cached copy of the shell is corrupted. Recommendation: 1) If proctor caching is being used, delete the content swf from the cache and reload it. Refer to the Proctor Caching 7 User s Guide for instructions on how to reload the cached content. 2) Resume the test Message 7051: TestNav Engine has been updated. Please refresh your browser and try again. Examinee has attempted to log in to their test, but the TestNav engine was updated after the login page was loaded. Delete the browser cache and attempt to log in the examinee again. 1/28/15 v.1.0 9

10 7052 Message 7052: The graphing calculator can not run because msvcr71.dll and/or MSVCP71.dll are missing from the Windows system path. One or both of the Windows system dlls identified in the error message is missing from the client computer, and the graphing calculator can not run without them Message 7053: Mobile devices are not supported Message 7054: Click the Command-Option- Escape shortcut again in order to Force Quit. Click Cancel to return to the test Message 7055: Test delivery can not proceed because the following blacklisted executables are running: [executable name] [executable name] 7056 Message 7056: Error trying to check for blacklist apps 7057 Your time in this section has expired. Click OK to go to the Test Overview and select a different section Message 7058: Unable to retrieve stored responses from server. Please verify that you are connected to the internet and try again Message 7059: Encryption key mismatch. Please try again later Unable to Start Test Message 7060: Proctor caching computer unavailable. Please contact your test proctor. Recommendation: Find these files on another computer using the same version of Windows and copy them over. The user is attempting to access the TestNav login page from a mobile device. Use a non-mobile computer to take the test. A Mac user has clicked Command-Option-Escape in an attempt to Force Quit. Click the same key combo again to complete the Force Quit, or click Cancel to return to the test. A blacklist has been defined for the customer/testing program and an application/executable on that list is running on the student s computer. Close the applications/executables identified in the error message. The student will need to log into TestNav again. Exit TestNav and attempt logging into TestNav again. If the next attempt fails call Pearson Support. The section is a timed section and time has run out. Follow the instructions to go to the Test Overview to continue in a different section Connection unavailable during response retrieval. Verify that the computer is able to access the internet and log into TestNav again. Exit TestNav and attempt logging into TestNav again. If the next attempt fails call Pearson Support. An epat-only error message which indicates that a proctor caching computer has been identified in the cache.info file for the epat, but the IP and/or port are invalid or the caching computer is not on. 1) Verify that the proctor caching computer is turned on/connected to the internet. 2) Verify that the proctor caching information is correct in the cache.info file in the Pearson directory on the examinee s computer. 1/28/15 v

11 7061 Message 7061: The Java/Flash bridge has failed. A local-to-local network connection of some sort has failed. 1) Try again. 2) If error persists disable security software in use Message 7062: A previously viewed item has Call Pearson Support been removed from the test Message 7063: Unable to locate item. id= Call Pearson Support 7064 Message 7064: Failed to initialize navigation Call Pearson Support plugin Message 7065: Failed to initialize scoring plugin. Call Pearson Support 7066 Message 7066: Failed to get next adaptive item Call Pearson Support due to insufficient item pool Message 7067: Failed to score item. Call Pearson Support 7068 Message 7068: Failed to process item score. Call Pearson Support 7069 Message 7069: Failed to finalize adaptive Call Pearson Support section Message 7070: Plugin Loading has failed. A Flash-based plugin failed to load. 1) Check that Flash is enabled on the computer 7071 Message 7071: Close your browser, and then adjust Safari Preferences to run TestNav in Safari's Unsafe Mode. Safari 6.1 and higher requires Java to run in unsafe mode for TestNav 7.5. For devices without this setting in place, TestNav displays a message, indicating that it needs to run in Safari s Unsafe Mode Message 8001: No student name set. Should be captured from [teststate prompt] Message 8002: You must visit all items in this section in order to move to next section You are trying to select an answer that you have already eliminated. Do you want this choice to be your answer? 8007 You have selected this choice as your answer and are now attempting to eliminate your choice. Do you want to keep the choice as your answer? Ensure Java is set to run in unsafe mode per the hardware/software requirements. This message appears when examinee navigates from one section to another section and all the items in the current section have not been visited by the examinee. Examinee must visit all items in the current section before proceeding to the next section. This message appears when an examinee tries to answer an already eliminated option in multiple choice type questions. This is a message presented to the student to confirm an action. This message appears when an examinee tries to eliminate an option which was selected in multiple choice type questions. This is a message presented to the student to confirm an action. 1/28/15 v

12 8011 Message 8011: You have opted to cancel printing. If no printers are available on this workstation, you may need to add a printer using the setup features on this workstation or record the student response data manually. This message appears when user cancels printing from the System's Print Dialog box. If the test administrator must have a recorded copy of the examinee s responses then they will have to be recorded manually Message 8018: To try again later, click Close TestNav Message 8019: Please contact your test proctor to complete the process Message 8020: Your login is in use on another computer. Please click OK to proceed to a screen from which you can view and print your responses from this computer to make sure that they will not be lost. This message appears when TestNav finds errors when downloading contents. Resume the examinee and log them into the test again. Contact Pearson Support if this does not resolve the issue. This message appears when TestNav is not able to establish connection with server. 1) Check whether network connectivity is available. 2) Check if Proctor Caching is running and accessible from the testing computer. 3) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer. 4) Resume the examinee and log them into the test again. This message appears when user session is not valid. Resume the examinee and log them into the test again. Contact Pearson Support if this does not resolve the issue Message 8021: Please notify your test proctor. This message appears when TestNav is not able to establish communication with server. 1) Check whether network connectivity is available. 2) Check if Proctor Caching is running and accessible from the testing computer. 3) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer. 4) Resume the examinee and log them into the test again Message 8022: Click Browse to locate the response file and then click; Upload Response File Message 8023: To try again later, click Close TestNav; 8024 Message 8024: You have drawn more than is allowed. Use the Eraser tool to remove some marks so you can draw more. This message appears when user starts TestNav by "resume by file" option and TestNav is not able find the SRF. Navigate to the location where the SRF can be found or resume the examinee on the workstation where the SRF is located. Resume the examinee and log them into the test again. Contact Pearson Support if this does not resolve the issue. Message 8024: You have drawn more than is allowed. Use the Eraser tool to remove some marks so you can draw more. 1/28/15 v

13 8030 Message 8030: You have successfully logged into TestNav with a Proctor ID. Your session will deliver the same test questions that appear on a normal test. Any responses you may be able to provide will be neither saved nor scored. This message is a warning to let the proctor know that the responses will not be saved or scored. This is message is an alert in case a proctor ID is accidentally used to login to the form. Confirm that the user is a proctor or find the correct login credentials for the examinee All previous sections will be locked, do you want to continue? Each section can be set to lock all previous sections. This message is a warning that this is about to happen upon entering a section that will lock all previous sections This is the first question in this section. Would you like to move to the Test Overview? This is a message presented to the student to confirm an action. This message is to alert the student that clicking the Previous button on the first item will take them to the Test Overview Your time in this section has expired. Click OK to go to the Test Overview and select a different section Message 8051: Failed to load media file. Exit TestNav This test includes one or more calculators, which are not available on a Linux operating system. Raise your hand and ask your proctor to provide a calculator if you do not already have one There is no jar file for the TI Graphing Calculator for OS {os} and/or architecture {arch}. This is a message presented to the student to confirm an action. The section is a timed section and time has run out. This is a message presented to the student to confirm an action. There was an error loading the media (audio, video, etc.) file. 1) Exit TestNav and attempt to resume test. 2) Call Pearson Support. The calculators are not available on the Linux platform. Student should be provided the approved calculator for the test by the proctor. Call Pearson Support 8035 Message 8035: Access Error These messages correspond to Early Warning System (EWS) screens. See 8622 Message 8622: Unable to save response file the Early Warning System Reference Manual for TestNav 7 for more 8623 Message 8623: View responses information about each screen and recommended actions Message 8624: No saved response file was found in the designated locations 8625 Message 8625: The saved response file cannot be read 8626 Message 8626: Saved response file located 1/28/15 v

14 8627A Message 8627A: Unable to communication with the testing server 8627B Message 8627B: Unable to communication with the testing server 8722 Message 8722: Unable to save response file. Testing cannot continue 1/28/15 v