Strengthen your business with Applied expertise

Transcription

1 : : A P P L I E D S U P P O R T : : Strengthen your business with Applied expertise

2 Maximize your technology investment THE SUCCESS OF YOUR BUSINESS DEPENDS ON THE PERFORMANCE OF YOUR TECHNOLOGY and critical capabilities it delivers every day. Applied Support strengthens your business and enables you to maximize the performance and value of your Applied technology by providing an unmatched level of technical and insurance expertise in the industry. Applied Support connects you with subject matter experts and support professionals who enable you to gain the most from your Applied technology. With five support centers throughout North America, Applied offers comprehensive services designed with one goal in mind ensuring your business continuously operates at a high level. Our deep domain expertise blends technology and insurance industry knowledge, ensuring you have the knowledge and resources needed to be more successful and maximize your Applied investment. With more than 30 years of industry experience, we have invested in proven methodologies that have enabled more than 10,000 insurance companies to optimize their operations. We perform ongoing quality control measures to ensure Applied Support meets your requirements with call, and portal monitoring, as well as customer satisfaction surveys, keeping our support team agile and in touch with client concerns. PERCENTAGE OF CUSTOMERS SATISFIED WITH APPLIED SUPPORT SERVICES 93 % Source: Annual Customer Satisfaction Survey, Applied Systems APPLIED SUPPORT F A C T S & FIGURES 18,560 Number of articles in Knowledge Base, our online research portal for clients $17 MILLION Amount spent annually to deliver exceptional customer service 32,511 Number of subscribers to Facts Express Newsletter 14 SECONDS Average wait to chat online with an Applied Support specialist 60% Percentage of support staff that specialize in business continuity planning 19 YEARS Average tenure of Applied Support management team 227 YEARS Collective experience of Applied Support management team 2 / / // 3

3 Support services tailored to your business needs APPLIED SUPPORT CONTINUALLY DELIVERS HIGH-LEVEL PERFORMANCE THAT KEEPS YOUR BUSINESS MOVING FORWARD. Applied is the only insurance software provider that offers live telephone support in real time versus an automated callback system. Our support solutions meet the challenging needs of any size business, from boutique firms to large enterprises, with levels that include: > GOLD SUPPORT provides effective, prompt support to enhance the customer service experience > PLATINUM SUPPORT delivers a team of senior technicians that support enterprise clients with unique architecture needs APPLIED SUPPORT SUITE SUPPORT LEVELS GOLD PLATINUM Standard business hours for call support Access to Knowledge Base, online chat and customer portal Quality assurance methods Extended business hours 24/7 emergency service option Priority call status Technicians with specialized technology expertise APPLIED IS THE ONLY INSURANCE SOFTWARE PROVIDER THAT OFFERS LIVE TELEPHONE SUPPORT IN REAL TIME VERSUS AN AUTOMATED CALLBACK SYSTEM. STEP 1 Applied client contacts Applied Support STEP 2 Applied Support team addresses the inquiry in real time STEP 3 Applied Support specialists provide additional support as needed STEP 4 Applied client receives prompt resolution and continued access to helpful resources 4 / / // 5

4 Applied sets the standard for innovation GOLD SUPPORT APPLIED DELIVERS GOLD SUPPORT with every technology solution to improve your business operations. Our highly skilled technicians provide prompt, professional service and resolutions to your unique challenges with an array of robust resources. With Gold support your business can: > Optimize your operations with real-time support from proficient Gold support technicians > Leverage phone, online chat, and the Applied customer portal > Access Knowledge Base, an educational database of solution and product information available for technical assistance at all hours > Utilize quality assurance methods, such as call monitoring, web forms and quality check s > Ensure overall satisfaction and quality of your Applied technology investment > Contact Applied during standard business hours for support PLATINUM SUPPORT LARGE ENTERPRISE AGENCIES AND BROKERAGES protect the interests of numerous businesses, as well as individuals. To enhance your operations, Applied offers premium Platinum support to address complex technical challenges and deliver the highest class of service for your Applied technology. This includes: > Dedicated Platinum support technicians who specialize in enterprise-grade support and have an average of 12 years of experience addressing software and other mission-critical business issues > Priority status for escalated issues to keep your business running smoothly > Scheduled after-hours service for software upgrades > 24/7 emergency service available with an emergency cell number APPLIED SUPPORT PROVIDES YOUR AGENCY WITH UNPARALLELED EXPERTISE, accelerated support and strategic advice tailored to your unique business requirements. Applied Support provides the insurance software knowledge, resources and on-demand assistance that allow you to efficiently implement and maximize your technology investments throughout your partnership with us. PHONE ONLINE CHAT CUSTOMER PORTAL KNOWLEDGE BASE APPLIED SUPPORT RESOURCES 6 / / // 7

5 Applied Systems, Inc. 200 Applied Parkway University Park, IL For more information visit appliedsystems.com Copyright 2014 Applied Systems