Become a Dynamics Business

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1 Managed Services Become a Dynamics Business faster through the business value of Avanade Managed Services Executive Summary In an always-on digital world, enterprises are challenged to capitalize on new technologies with limited resources and experience at the speed the business expects. As a managed services specialist for Microsoft technologies Avanade helps its clients become a digital Dynamics Business faster through the business value of Managed Services. Helping them to reduce cost, increase agility and drive growth to deliver a proven return of over $5 for every $1 invested. 1 Our Managed Services for Microsoft Dynamics AX drives real impact. A recent study for one of our Dynamics AX clients calculated benefits of more than $10M and an ROI of 142 %. 2 Avanade s managed services provide enterprises with a full life cycle of options to support their needs across the entire IT environment for both business applications and infrastructure. Avanade s portfolio combines consultative services, which range from strategy, design, architecting, development, deployment, systems integration, and migration of IT and application technologies with 24 x 7 ongoing, proactive management and support. Avanade s quality management program keeps on improving our service management processes. This ensures that our ERP platform is constantly performing at peak level, helping us maintain our desired level of customer service. Sodexo, France and Sodexo, United States From Accenture and Microsoft

2 The Dynamics Business heralds a new ERP frontier Technology has become the driving force for growth and the transformation to a Dynamics Businesses. This new IT frontier has been created by the convergence of cloud, mobility, social, big data, business applications, emerging Microsoft technology solutions and importantly, new expectations. This expectation comes from our clients, partners, employees and our business executives. It manifests itself in strategies like better applications and improved user experience, self-service IT and the use of technology to innovate the business. Enterprise IT is challenged to meet this expectation, and it can be sure that if it doesn t, the business will look elsewhere. Avanade s dedicated Managed Services support organization is built to increase your organization's agility, helping you get the maximum value from your Microsoft Dynamics AX investment through: Continuous improvement gradually introducing new functionality and optimizing the use of existing modules in order to harness the full power of your Microsoft Dynamics AX solution. Operational continuity for your applications and infrastructure through unparalleled support, to meet required service levels. Avanade was created as a joint venture with Microsoft and Accenture, so you know we'll be around to serve you and your business for years to come. Lower risk as you are shielded from the increased complexity of release management; protected from rising maintenance costs and problems caused by deteriorating code; and insulated from delays in implementing new functionality. Controlled cost without the expense in time and money of recruiting, training and retaining internal application support teams. Rapid response We serve as your single point of ERP accountability. Our staff is always on call and can scale your operations as needed as your business grows. We're at your service 24 hours a day, 7 days a week to resolve issues quickly and make it easy to add new services as needed. Enterprises are turning to Managed Services providers to help manage their mission-critical systems. The transformation to a Dynamics Business requires the resources, skills and tools to respond fast enough to the expectation for business innovation, whilst operating mission-critical systems, like Enterprise Resource Planning. Few enterprises can meet this expectation on their own. Additionally, enterprises today demand more business value from their IT departments but are putting even greater pressure on them to reduce their budgets. IT departments are challenged to deploy, maintain, and support highly-complex ERP environments that are missioncritical for their business. This requires deep understanding of these applications, their dependencies, and related business processes. As a result, it is becoming increasingly difficult for IT to find resources with the right expertise and maturity to manage these applications and deliver on business expectations. Avanade offers proven managed services for Microsoft Dynamics AX. As Microsoft s largest Microsoft Dynamics delivery partner, we offer our clients leading expertise and a mature range of methods, tools and processes to manage and support the Microsoft Dynamics AX solutions we deliver. Become a Dynamics Business faster through the business value of Avanade Managed Services Achieve a return of $5 for every $1 invested. We help our clients become a dynamic business faster through the business value of Avanade Managed Services. Helping them implement a 2-speed IT strategy so they can reduce cost, increase agility and drive growth to deliver a proven return of over $5 for every $1 invested. Our Managed Services for Dynamics AX help our clients achieve real business impact with examples of calculated benefits of more than $2.5 M per year and payback periods of less than 7 months. As a managed services specialist for Dynamics AX, we combine consultative services, which range from strategy, design, architecting, development, deployment, systems integration, and migration of IT and application technologies with 24 x 7 ongoing, proactive management and support. We do this using the collective experience of our worldwide network of experts, unparalleled access to next generation of Microsoft technologies and the rigor of an industrialized operating model. Because of this approach, we are able to offer our enterprise clients a menu of application and infrastructure managed services, with a subscription or value based pricing model against service level agreements (SLAs), focused on delivering results through continuous transformation and innovation.

3 Avanade s Menu of Managed Services for Dynamics Solution and Operations Maturity Assessment Service Management Application Management Service Level Agreements Business Oriented Outcome Custom Availability Support Response & Resolution Velocity of Changes Pricing Custom Multi-Year Monthly Fixed Variable Transactional Solution Microsoft and Dynamics Operations AX Support Maturity Plan Assessment Levels Bronze Silver Gold Platinum Quarterly Service delivery review Annual Performance Review Annual Roadmap Planning 1 year contract Quarterly Service delivery review Annual Performance Review Annual Roadmap Planning 2 year contract Monthly Service delivery review Bi-annual Performance Review Bi-annual Roadmap Planning Security Services 3 year contract Weekly Service delivery review Quarterly Performance Review Quarterly Roadmap Planning Security Services 3 year contract Avanade is a Managed Service specialist for Microsoft technologies Avanade is Microsoft s largest Dynamics AX delivery partner 20 + PARTICIPATION in MICROSOFT EARLY ADOPTER PROGRAMS

4 What Avanade Managed Services do for our ERP clients: As a managed services specialist for Dynamics AX, we deliver exception reliability, quality and cost control along with continuous improvement and innovation, so our clients can reduce cost, increase agility and drive growth. Avanade was more flexible than our previous supplier and capable of implementing functional changes more quickly. We were particularly impressed with how Avanade planned to handle the business and keep in constant touch with our internal users. Schiphol Telematics Management Team Avanade s quality management program keeps on improving our service management processes. This ensures that our ERP platform is constantly performing at peak level, helping us maintain our desired level of customer service. Sodexo, France and Sodexo, United States It has been a very good experience so far and we have great opportunities going forward with Avanade and our business concept. The global presence of Avanade is able to help us achieve these goals and we can t wait to go forward into new areas as well." Trebuchet Logistics, Australia For more information: To learn more about Avanade Managed Services for Dynamics AX, contact your Avanade sales team or visit

5 Benefits and Business Value of Managed Services Deliver business innovation faster With the products and features that Avanade has helped us create, the typical user saves time. Our ability to create these types of features more than doubles with Avanade. These features help to increase revenue because it helps us improve our primary product that we sell to our customers. leveraging Avanade s managed services to realize five-year average business productivity gains of $23,009 per 100 users, or $2.21 million per organization Enhance operational performance leveraging Avanade s managed services to mitigate risk by reducing downtime by 64% Working with Avanade has definitely helped us become more competitive. That s because the business has more faith in the tools that they have. They are able to take more risks that leads to more revenue. That s evidence of the value. Access skilled resources and free your IT staff to focus on strategic initiatives If it s a situation where we re in a long-term project, and we need to deliver over time, then our ability to switch out needed skill sets with Avanade could easily save us 50% of the calendar time it would otherwise take. leveraging Avanade s managed services to realize five-year average IT staff productivity gains and cost savings of $51,279 per 100 users, or $4.92 million per organization Transform and modernize legacy IT systems An IDC analysis* demonstrated that Avanade s application and infrastructure managed services delivered a 446% ROI and paid for themselves in 13.4 months, just over four months after going live One customer explained that Avanade enables it to ramp its resources, manage the development process, and basically have an application that we couldn t have had by using only internal resources. *1 Source: IDC White Paper Sponsored by Avanade Achieving Business Value with Avanade s Application and Infrastructure Managed Services Doc #247694, May Source: IDC ExpertROI SPOTLIGHT Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership September 2014 About Avanade Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at The Avanade name and logo are registered trademarks in the US and other countries. Other brand and product names are trademarks of their respective owners. North America Seattle Phone America@avanade.com South America Sao Paulo Phone +55 (11) LatinAmerica@avanade.com Africa Pretoria Phone SouthAfrica@avanade.com Asia-Pacific Singapore Phone AsiaPac@avanade.com Europe London Phone Europe@avanade.com