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2 Content About Span Mission and vision Values Product and services Facts and figures People, users, partners Quality Organizations, group members

3 About Span THE SIMPLICITY OF A SOLUTION - A HARMONY OF KNOWLEDGE, TECHNOLOGY AND EXPERIENCE Span is leading Croatian company in providing professional services in the design and development of information systems and technical user support for clients. Span was founded in 1993 and is the oldest Croatian Microsoft Certified Solution Provider. Today Span is recognized as a successful company on the Croatian ICT market with many successfully completed and ongoing projects, for domestic and foreign clients. Span has one of the most modern IT Service Desk, which provides support for system, network and hardware infrastructure users, as well as the personal computer end users 24 hours a day.

4 Mission and vision Mission Helping our users to achieve digital business transformation by applying innovative, secure and reliable technological solutions. Vision Together with our customers, we create digital future.

5 Values People make the difference People represent what is most valuable at Span. We can only be successful if our employees are committed and highly motivated and like doing their job. Therefore, we support them every step of the way in realizing their full potential and evaluate their every contribution to the overall success of the company. Team work At Span, we work together towards common goals, and are prepared to share information, aligning our activities and cooperating with our customers and colleagues, all with the aim of resolving potential issues to our mutual satisfaction.

6 Values Focused towards future As a modern IT company, we want to provide our customers with insight into the latest technologies, efficient ways of their implementation and effective application. We always try to be proactive - anticipating technological and business trends, to always provide our customers with timely and optimal solutions. Customer care At Span we work alongside all of our customers and vendors as valued business partners. We listen to their comments and impressions and learn from them, in order to provide them with optimal IT solutions. We believe that it is precisely our customers (internal and external) that can best assess the quality of our work.

7 Values Operational excellence To ensure the leading position as the little giant in the markets in which we operate and the technologies that we use, we have to have gain a foothold in efficient internal business processes, discipline and the continued adoption of best practices. Continued improvements, innovation and learning We always work with the latest technologies. We continuously improve our processes, skills and knowledge. We are looking for new and better ways of doing business so that our clients might rightly considered us the leading innovators.

8 Product and services Productivity Communication Collaboration MS Windows Printing solutions Desktop management Mobile technologies Infrastructure Designing information systems Migration Virtualization Data protection and backups Information security Infrastructure management Software Microsoft licensing Software Asset Management (SAM) Cloud MS Windows Azure MS Office x7 Infrastructure management State of the art IT Service Desk Support

9 Facts and figures PASSION FOR OUR WORK CANNOT BE MEASURED, BUT OUR RESULTS CAN: 1993 company founded 99.98% incidents resolved in terms of SLA 300+ Span group employees proactively monitored servers 30 milion annual revenue in EUR in is average age of employees 24x7 availability of Span support 65% of workers with university or college degree 4800 is the average monthly resolved tickets 21% of women among employees 100+ countries on 5 continents 200+ employees with professional certification Updated September 1st AND WE RE STILL GROWING!

10 People 300+ employees 1x Microsoft Certified Master 97x Microsoft Certified 5 x ITIL Certified 1 x ITIL Master 4 x PMP Certified 10 x CISCO Certified 15 x HP Certified 5x VMware Certified 7x Symantec Certified 3x Citrix Certified 4x Fortinet Certified 16x CompTIA Certified 4x Ruckus Certified 2x SafeCom Certified 5x Ysoft Certified

11 Users WE SHARE OUR SUCCESS WITH THE BEST

12 Partners As a respectable partner that Microsoft has chosen for collaboration, the development and testing of their products, we expanded our expertise to all existing Microsoft solutions, most recently with a special emphasis on Microsoft Office 365 in combination with the Microsoft Windows Azure. Certificates are important to us because they prove personal and organization competence and strength to implement and support specific technologies.

13 Partners BEST PARTNERS - BEST PRACTICE

14 Quality ISO 9001 Quality Management System ISO Information Security Management ISO IT service management standard

15 Organizations, group members Headquarters Group Members Span d.o.o. Koturaška 47 Zagreb Croatia Span Offices Span Rijeka Croatia Span Osijek Croatia Span IT Ltd. London, UK Span USA, INC. Illinois, USA Span d.o.o. Ljubljana Ljubljana, Slovenija Span IT s.r.o. Prague, Czech Republikc Digitalni ured d.o.o. Zagreb, Croatia Trilix d.o.o. Zagreb, Croatia InfoCumulus d.o.o. Zagreb, Croatia Span Azerbaijan LLC. Baku, Azerbaijan

16 Thank you for your attention

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