SharePoint Case. Management System. Technical White Paper. Build strong customer relationship with robust and inventively designed Ticketing Tool

Size: px
Start display at page:

Download "SharePoint Case. Management System. Technical White Paper. Build strong customer relationship with robust and inventively designed Ticketing Tool"

Transcription

1 SharePoint Case Management System Technical White Paper Build strong customer relationship with robust and inventively designed Ticketing Tool An Innovation by :

2 Contents SharePoint Case Management System- Technical WhitePaper...1 Contents Introduction MetaOption SharePoint Case Management System SCMS as Ticketing Tool Better Customer Service Starts with SCMS Features of SCMS:-v SCMS Solution for Various Industries Conclusion Company Overview

3 Introduction SharePoint Case Management System(SCMS) is developed on Microsoft s SharePoint platform by MetaOption. It is a complete solution for all your help desk s requirements and can be customized according to your business requirements. SCMS within short span of time has earned a name as a world class ticketing product. It enables organization to increase operational productivity by almost 30% and offers customer resolution in real time analytics. So, the SharePoint case management system is a simple case management application, which aims towards offering complete support and assistance to a customer or user, regarding any request, complaint or issues raised up by them. This is one of the most precious resource/asset for any system, as it plays an important role in its smooth functioning. The main advantage of SCMS is its customization feature which helps in day-to-day operational and management works. Each and every business organization have different requirement, and SCMS can be customized according to business needs. 03

4 Better Customer Service Starts with SCMS As a happy customer means successful business, so the SharePoint developers in the MetaOption LLC thought of developing a new solution for handling customer queries and To provide resolution of customer complaints in real-time To build healthier customer relationship To increase operational productivity To find an appropriate solution of customer s complaints Taking the clue from recent technological advancement, motivated developers at MetaOption were able to create the world class on premise ticketing tool that is not only functional within the domain but also outside the domain. SCMS is built on the highly advanced and secure Microsoft SharePoint platform which ensures that all the confidential ticketing data is fully protected against any potential threat. 04

5 S no. 1 Features of SCMS Informative& Customizable Dashboard One-stop platform Easily view & track the tickets Check user performance View status & logs Open & closed tickets Assign action against priority ticket 2 Intake of New Tickets via s New channel for recording complaints Save service desk operator s time No need to manually generate a new ticket 3 Secured Access to Confidential Data Secured Authentication Modes Managed Accounts Effective Permissions Secured Store Service Secured Migration Secured file browsing Control Access Permission level 4 Track Ticket Status Quick actions on any specific ticket Display the last five added tickets 5 Advanced Filter Tool Ticket Status Priority Start Date End Date No. of Records 6 Cloud Support No Data Loss Security Advanced Back-up & Recovery Accessibilty Low Cost Back-up Invisibility Sharing & Collaborations 7 Custom Fields Ticket Customization Options 8 Administrator of the MetaOption Case Management System Add User Show User Configure Ticket No. Manage Custom Fields All Signatures Configure Signatures 05

6 SCMS Solutions are beneficial for various industries:- SCMS is a customer service platform. It s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. SCMS starts by helping various companies in providing great support and then mature with self-service and proactive engagement. For example:- Retail s Inventory Control:- In retail it s important to collect sales data from the point of sale or online shopping into the database. SCMS is A distinctive blend of engineering powered with Cloud that let you do all this in real-time analytics. Since the entire ticketing database is stored on a Cloud, you can access them from any part of the world with a compatible device. Using this feature, the user can edit the submitted tickets from anywhere. SCMS Solutions are beneficial for various industries Retail s Inventory Control IT Industries Banking Industries Healthcare Industries IT Industries :- The modern IT team needs an IT service desk that is flexible, lean, and social. MetaOption SCMS provides simple ways to better support. SCMS helps to track resolution from wherever you are and restore service faster with automated assignments and notifications. Besides this, SCMS measures your users satisfaction and the performance of your IT team and create custom reports with data and insights for your organization. MetaOption s SCMS offers a new approach to IT Service management and helps in smooth functioning. Banking Industries:- SCMS is an advanced and innovative Real Time Case Management System which is exclusively designed to meet all the emerging demand of banking enterprises in handling the customer. It is expanding its wing all over the globe in resolving customer issues. This advanced and innovative features easily assist the customer to raise the ticket regarding any request or claim. Healthcare Industries:- From Large Hospitals to Independent Physicians, healthcare organizations across the world are facing challenges of varying magnitudes to provide affordable and quality health care. With the help of SCMS, healthcare organizations can easily offer solutions to their customers. 06

7 Conclusion The main objective behind designing SCMS is to incorporate the capabilities of SharePoint for creating a robust ticketing tool. SCMS integrates the Cloud features of SharePoint online document sharing to allow the company s support team to collaborate with each other and deliver better customer support services to its clients. Company Overview Headquartered in Jersey City, NJ, MetaOption LLC is a premier software development company that offers innovative solutions to all types of small, medium and big businesses across all industry verticals. Our software developers and consultants leverage the latest technology advancements to deliver the most robust, proactive and customized IT solutions to our clients to help them streamline their business processes and increase their productivity & profitability. Website: 07

SharePoint Case Management System A beginner s Guide. SCMS is a cloud based ticketing tool that explores customer happiness

SharePoint Case Management System A beginner s Guide. SCMS is a cloud based ticketing tool that explores customer happiness SharePoint Case Management System A beginner s Guide SCMS is a cloud based ticketing tool that explores customer happiness Contents SharePoint Case Management System- A beginner s guide...1 Contents...2

More information

SharePoint Case Management System an Introduction

SharePoint Case Management System an Introduction SharePoint Case Management System an Introduction SharePoint Case Management System (SCMS) is an innovative ticketing & a case management tool, which is being utilized by several business establishments

More information

Helping Businesses to Leverage the Power of Managed Services

Helping Businesses to Leverage the Power of Managed Services Helping Businesses to Leverage the Power of Managed Services Customer Profile Country or Region: New Jersey, North Carolina, Florida, Texas, California, Maryland Industry: News This company is a leading

More information

http://www.metaoption.com/services/sharepoint.aspx

http://www.metaoption.com/services/sharepoint.aspx This book is designed by MetaOption LLC to give a brief account on SharePoint services. This guide offers insights into SharePoint migration, customization and integration services. To know more, please

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

White Paper- 02 CRM 2015. Encouraging User Adoption

White Paper- 02 CRM 2015. Encouraging User Adoption White Paper- 02 CRM 2015 01 Table of Contents 1. Importance of User Adoption ---------------------------------------------------------- 03 2. Benefits of User Adoption--------------------------------------------------------------

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Exceptional Customer Service

Exceptional Customer Service Exceptional Customer Service Deliver fast, efficient customer service Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy means

More information

Complete Practice Management & Multilingual Optical Store Point-of-Sale (POS) Software for a major client in Canada

Complete Practice Management & Multilingual Optical Store Point-of-Sale (POS) Software for a major client in Canada A Case Study Complete Practice Management & Multilingual Optical Store Point-of-Sale (POS) Software for a major client in Canada Business Need 2000+ man hours of experience in POS space as a dedicated

More information

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost

More information

Agio Remote Monitoring and Management

Agio Remote Monitoring and Management Remote Monitoring and Management s Remote Monitoring & Management is a 24x7x365 service in which we proactively manage your infrastructure and IT environment to make sure it s in a healthy state and stays

More information

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache.

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache. Dedicated IT Support BEFORE You Need It Save Time, Money and Headache. Worry-Free Computing with edgecare Managed Services What is edgecare? edgecare is our comprehensive service that provides pro-active

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

ManageEngine ServiceDesk Plus - MSP Training Agenda

ManageEngine ServiceDesk Plus - MSP Training Agenda ManageEngine ServiceDesk Plus - MSP Training Agenda Introduction Target Audience Who Should Attend Course Objectives Course Agenda 1. Introduction : This document outlines the training plan for ManageEngine

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

This information is presented under the terms and conditions of non-disclosure agreement with Microsoft Corporation. Microsoft makes no warranties,

This information is presented under the terms and conditions of non-disclosure agreement with Microsoft Corporation. Microsoft makes no warranties, This information is presented under the terms and conditions of non-disclosure agreement with Microsoft Corporation. Microsoft makes no warranties, express, implied or statutory, as to the information

More information

Perfect Customer Relationship Management (CRM) System

Perfect Customer Relationship Management (CRM) System Al-Andalus Software Development & Technology Co. Perfect Customer Relationship Management (CRM) System Product Overview Overview Perfect Customer Relationship Management (CRM) System empowers your sales,

More information

PIVOTAL CRM. CRM that does what you want it to do BROCHURE

PIVOTAL CRM. CRM that does what you want it to do BROCHURE PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect

More information

More. Better. Faster. THE QAD 2009.1 ADVANTAGE

More. Better. Faster. THE QAD 2009.1 ADVANTAGE More. Better. Faster. THE QAD 2009.1 ADVANTAGE QAD Enterprise Applications 2009.1 QAD Enterprise Applications, The Big Picture Enterprise Financials Financial Analytics Consolidations General Ledger Fixed

More information

The Evolution of Cities

The Evolution of Cities Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors

More information

Tips for selecting a Help Desk Solution

Tips for selecting a Help Desk Solution Tips for selecting a Help Desk Solution Whether you have a dedicated help desk operation, or are just looking for better ways to manage internal requests, help desk software, sometimes referred to as ticket

More information

Managing all your customer interactions Ambit CustomerConnect

Managing all your customer interactions Ambit CustomerConnect RETAIL BANKING Customer Management Human. PRODUCT SHEET Managing all your customer interactions Ambit CustomerConnect SunGard s Ambit CustomerConnect provides banks with an integrated, centralized solution

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

Tagetik Extends Customer Value with SQL Server 2012

Tagetik Extends Customer Value with SQL Server 2012 Tagetik Extends Customer Value with SQL Server 2012 Author: Dave Kasabian Contributors: Marco Pierallini, Luca Pieretti Published: February 2012 Summary: As the 2011 Microsoft ISV Line of Business partner

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Transform Customer Experience through Contact Center Modernization

Transform Customer Experience through Contact Center Modernization Cognizant Healthcare Solution Overview Transform Customer Experience through Contact Center Modernization Improve customer experience and reduce costs with next-generation contact center services Health

More information

Office 365 Professional Onboarding Services

Office 365 Professional Onboarding Services Office 365 Professional Onboarding Services Office 365 Standard Email Onboarding Standard onboarding is designed to train one user so they can manage the administrative and end user functionalities of

More information

See What's Coming in Oracle Service Cloud

See What's Coming in Oracle Service Cloud See What's Coming in Oracle Service Cloud May 2015 Capabilities and Benefits - Release Content Document ORACLE SERVICE CLOUD MAY RELEASE OVERVIEW This latest release of Oracle Service Cloud provides significant

More information

Windows Server Are You Ready? Ensure a successful transition from Windows Server 2003 with Dell Software.

Windows Server Are You Ready? Ensure a successful transition from Windows Server 2003 with Dell Software. Windows Server 2012 Are You Ready? Ensure a successful transition from Windows Server 2003 with Dell Software. 1 Top five mistakes organizations make during a migration Insufficient planning and assessment

More information

Workspace Management ServiceDesk, Self-Service + Service Catalog User Services

Workspace Management ServiceDesk, Self-Service + Service Catalog User Services Workspace Management ServiceDesk, Self-Service + Service Catalog User Services 01 WHY 01 EMPOWERING IT TO EMPOWER THE USER 02 WHAT 02 USER SERVICES PAIN POINTS 02 WHAT SOLVING THE PAINS IN USER SERVICES

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

DOCAVE REPORT CENTER FOR MICROSOFT SHAREPOINT REPORTING

DOCAVE REPORT CENTER FOR MICROSOFT SHAREPOINT REPORTING Technical Overview DOCAVE REPORT CENTER FOR MICROSOFT SHAREPOINT REPORTING Manage. Report. Gain a comprehensive understanding through customizable reports of Microsoft SharePoint Server performance, security,

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

Step Up to Microsoft Dynamics GP

Step Up to Microsoft Dynamics GP Step Up to Microsoft Dynamics GP BENEFITS Do more with your business. Take advantage of significant additional functionality found in Microsoft Dynamics GP, including project tracking, analytical accounting,

More information

Readymade SharePoint Apps

Readymade SharePoint Apps www.adapt-india.com Adapt will help you discover the ultimate value behind your SharePoint investment, which is, how it can work with your existing environment and beyond. Adapt brings a unique blend of

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

WHITE PAPER ENHANCING YOUR SQL REPORTING SERVICES DEPLOYMENT WITH DOUBLE-TAKE

WHITE PAPER ENHANCING YOUR SQL REPORTING SERVICES DEPLOYMENT WITH DOUBLE-TAKE WHITE PAPER ENHANCING YOUR SQL REPORTING SERVICES DEPLOYMENT WITH DOUBLE-TAKE Published: May 2006 Executive Summary Database Management Systems (DBMS) are the hidden engines behind some of a company's

More information

What s New Guide. Help Desk Authority 9.1

What s New Guide. Help Desk Authority 9.1 What s New Guide Help Desk Authority 9.1 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

Exceptional customer service

Exceptional customer service Sage CRM Exceptional customer service Deliver fast, efficient customer service Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy

More information

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run

More information

Customer Service First. Delivering a Consistently, Improved Service

Customer Service First. Delivering a Consistently, Improved Service Customer Service First Delivering a Consistently, Improved Service Amazing service means every interaction matters 67% of consumers use web self service to find answers to their questions Happier agents

More information

Logistics Management Solution. A solution for SMEs in the logistics sector to manage and track shipments across Africa.

Logistics Management Solution. A solution for SMEs in the logistics sector to manage and track shipments across Africa. Logistics Management Solution A solution for SMEs in the logistics sector to manage and track shipments across Africa. Key Features Schedule new shipments Ø Templates for frequent routes/shipments Ø Add

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

Marathon Information Management Program

Marathon Information Management Program Case Study: Implementing Enterprise Content Management at Marathon Oil Reid G. Smith ECM Director & IT Upstream Services Manager Marathon Oil Corporation March 12, 2012 Who we are Global independent exploration

More information

Protect Students. Secure Data. Improve Productivity. Advanced IT Solutions to Secure and Enrich Your K-12 Community

Protect Students. Secure Data. Improve Productivity. Advanced IT Solutions to Secure and Enrich Your K-12 Community Protect Students. Secure Data. Improve Productivity. Advanced IT Solutions to Secure and Enrich Your K-12 Community Student Safety First. elearning and the adoption of mobility initiatives, social media,

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

Golder Cat-Scan & MRI Center Automates Imaging Center Workflows

Golder Cat-Scan & MRI Center Automates Imaging Center Workflows CASE STUDY Golder Cat-Scan & MRI Center Automates Imaging Center Workflows any health information system any application, for any specialty, anywhere endless possibilities TEXAS QUICK FACTS GOLDER CAT-SCAN

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Emerging Trends Create New Business and Consumer Expectations It s no secret that the enterprise IT landscape

More information

Everything Your Business Needs in a Server, Nothing it doesn t.

Everything Your Business Needs in a Server, Nothing it doesn t. Everything Your Business Needs in a Server, Nothing it doesn t. Ideal as a first server for small businesses with up to 25 users, Windows Small Business Server 2011 Essentials provides a cost-effective

More information

Katprotech Analytics for SharePoint Intranet July 2013

Katprotech Analytics for SharePoint Intranet July 2013 Katprotech Analytics for SharePoint Intranet July 2013 (please consult http://www.katprotech.com/whitepapers for the latest version of this paper) ABOUT KATPROTECHNOLOGIES: Katpro Technologies is an advanced

More information

PeopleSoft HelpDesk. Maximized Operational Efficiency. Usability and Role-Based Access

PeopleSoft HelpDesk. Maximized Operational Efficiency. Usability and Role-Based Access PeopleSoft HelpDesk An organization s corporate help desk is the lifeline of the company, ensuring the systems and facilities that employees need to do their jobs are running smoothly at all times. The

More information

Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers

Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened

More information

MICROSOFT DYNAMICS NAV

MICROSOFT DYNAMICS NAV MICROSOFT DYNAMICS NAV In2grate Business Solutions extends the power of the Microsoft Dynamics NAV platform to create the right solution for your business. We specialise in working with companies to improve

More information

MIGRATING SHAREPOINT TO THE CLOUD

MIGRATING SHAREPOINT TO THE CLOUD MIGRATING SHAREPOINT TO THE CLOUD Our Lessons Learned February 2015 www.reisystems.com TABLE OF CONTENTS Introduction... 2 What is Office 365 and what are the models of installation available?... 2 When

More information

SMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry

SMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector A unique solution for the aftermarket warranty and service operations,

More information

Customer Service Management

Customer Service Management Introduction A Customer Service platform includes a suite of applications that relates to a customer-centric experience. Through this portal, the customer can have a full visibility, manage and customize

More information

How to choose the best CRM implementation partner for your call center

How to choose the best CRM implementation partner for your call center WHITE PAPER How to choose the best CRM implementation partner for your call center Top benefits and technology considerations for selecting the CRM that matches your needs INTRODUCTION In the era of multi-channel

More information

Happiest People Happiest Customers

Happiest People Happiest Customers competence Ethic Experience Competence Development Vision Performance Potential Knowledge Happiest People Happiest Customers Contents ITIL: Introduction And Benefits...3 Service Delivery Functions...4

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

ENABLING ENTERPRISE AVEPOINT ONLINE SERVICES. For Microsoft Office 365 COLLABORATION. For how you work, where you work

ENABLING ENTERPRISE AVEPOINT ONLINE SERVICES. For Microsoft Office 365 COLLABORATION. For how you work, where you work ENABLING ENTERPRISE COLLABORATION For how you work, where you work AVEPOINT ONLINE SERVICES For Microsoft Office 365 1 AVEPOINT ONLINE SERVICES FOR MICROSOFT OFFICE 365 Microsoft Office 365 gives users

More information

Moving from reactive Field Service Management to proactive

Moving from reactive Field Service Management to proactive WHITEPAPER Moving from reactive Field Service Management to proactive Introduction Traditionally, reactive Field Service Management (FSM) has been the default service organization approach to delivering

More information

See all, manage all is the new mantra at the corporate workplace today.

See all, manage all is the new mantra at the corporate workplace today. See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

What s New in Help Desk Authority 8.2?

What s New in Help Desk Authority 8.2? in Help Desk Authority 8.2? Help Desk Authority is an industry leading help desk software solution for managing incidents and shortening the lifecycle of help desk issues. This easy-to-install solution

More information

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 TM ComplianceSP TM on SharePoint Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 Overview With increasing pressure on costs and margins across Life Sciences, the industry

More information

Using Cloud-Based Technologies in Clinical Trials by Niki Kutac, Director, Product Management

Using Cloud-Based Technologies in Clinical Trials by Niki Kutac, Director, Product Management White Paper Using Cloud-Based Technologies in Clinical Trials by Niki Kutac, Director, Product Management Technology has transformed industries, from music to medicine. Advances in data availability and

More information

CRM for small business. info@maplecrm.com

CRM for small business. info@maplecrm.com CRM for small business info@maplecrm.com CRM for Small Business Customer Relationship Management (CRM) Software refers to a technological solution that help businesses manage customer relationships in

More information

Make technology your business advantage

Make technology your business advantage Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

More information

Digital Strategy in Distribution

Digital Strategy in Distribution Digital Strategy in Distribution 1 Methodology The survey results presented in this whitepaper are the result of an online survey of readers from MDM (www.mdm.com) and Infor in July and August 2015. Infor

More information

Microsoft Enterprise Project Management 2010 Licensing Guide

Microsoft Enterprise Project Management 2010 Licensing Guide Microsoft Enterprise Project Management 2010 Licensing Guide Microsoft Project 2010 Licensing Microsoft Project 2010 is a family of products that provide a range of functionality depending on organizational

More information

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 July 2015 Heterogeneous Datacenter Management Oracle s Philosophy Productize our deep understanding of the Oracle stack to provide

More information

Mitel Performance Analytics

Mitel Performance Analytics Mitel Performance Analytics For Enterprises May 2016 Summary Mitel Performance Analytics: Service Quality Matters MPA Plus: Advanced Enterprise Features Fault & Performance Management Features MPA Service

More information

WHAT IS ENTERPRISE OPEN SOURCE?

WHAT IS ENTERPRISE OPEN SOURCE? WHITEPAPER WHAT IS ENTERPRISE OPEN SOURCE? ENSURING YOUR IT INFRASTRUCTURE CAN SUPPPORT YOUR BUSINESS BY DEB WOODS, INGRES CORPORATION TABLE OF CONTENTS: 3 Introduction 4 Developing a Plan 4 High Availability

More information

www.sryas.com Analance Data Integration Technical Whitepaper

www.sryas.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions NEXT GENERATION MULTI CHANNEL CONTACT CENTER PLATFORM Being a vital link to the customers they serve, Contact Centers

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

PEGA MOBILITY A PEGA PLATFORM WHITEPAPER

PEGA MOBILITY A PEGA PLATFORM WHITEPAPER PEGA MOBILITY A PEGA PLATFORM WHITEPAPER Background Mobile devices now outnumber computers as a means of connecting to the Internet. This new mobile ubiquity presents opportunities for the enterprise to

More information

Driving Healthcare Efficiency through Transformational Sourcing. www.avasant.com

Driving Healthcare Efficiency through Transformational Sourcing. www.avasant.com Driving Healthcare Efficiency through Transformational Sourcing www.avasant.com Reshaping of the U.S. Health eco-system The signing of the Patient Protection and Affordable Care Act (ACA) into law in 2010

More information

Leveraging security from the cloud

Leveraging security from the cloud IBM Global Technology Services Thought Leadership White Paper IBM Security Services Leveraging security from the cloud The who, what, when, why and how of cloud-based security services 2 Leveraging security

More information

A CobbleSoft Customer Solutions Case Study

A CobbleSoft Customer Solutions Case Study When you re the leader of the technology pack, how do you reassure customers that your controls and processes are in compliance with the highest of industry standards? A CobbleSoft Customer Solutions Case

More information

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Enterprise Mobile Apps Empower your Business Functions

Enterprise Mobile Apps Empower your Business Functions Enterprise Mobile Apps Empower your Business Functions As enterprise mobility becomes ubiquitous, organizations are moving beyond plucking the low lying fruits of mobile technology e.g. mail, messenger,

More information

Workforce Management Solutions. Efficient, Intuitive & Secure

Workforce Management Solutions. Efficient, Intuitive & Secure Workforce Management Solutions Efficient, Intuitive & Secure ACTcloud services provides cutting-edge workforce management solutions. Using Software-as-a-Service (SaaS), ACTcloud will ensure you are always

More information

White Paper Modern HR Case Management

White Paper Modern HR Case Management White Paper Modern HR Case Management How IT Can Step Up to Better Support HR Service Delivery White Paper Modern HR Case Management IT can help transform HR service provisioning and management capabilities

More information

Enhance Enterprise Applications with Oracle EBS

Enhance Enterprise Applications with Oracle EBS Enhance Enterprise Applications with Oracle EBS The Backbone of a Business Enterprise applications play a critical role in businesses across industries in today s competitive world. Enterprise applications

More information

IMPROVING CUSTOMER SUPPORT THROUGH UNIFIED OMNICHANNEL CUSTOMER SELF-SERVICE

IMPROVING CUSTOMER SUPPORT THROUGH UNIFIED OMNICHANNEL CUSTOMER SELF-SERVICE IMPROVING CUSTOMER SUPPORT THROUGH UNIFIED OMNICHANNEL CUSTOMER WHAT IS UNIFIED OMNICHANNEL CUSTOMER? OUR STORY As veterans of the software and customer service industries, we shared the same pains as

More information

Cloud Services. Sharepoint. Admin Quick Start Guide

Cloud Services. Sharepoint. Admin Quick Start Guide Cloud Services Sharepoint Admin Quick Start Guide 3/12/2015 ACTIVATION An activation letter will be sent to the email account of your administrator contact. SharePoint will be part of your Cloud Control

More information

TABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems

TABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems TABLE OF CONTENTS 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems 5... Centralized Management Console 6... Automatic Discovery 7... Cuzomizable

More information

RESOURCES FOR YOUR SUCCESS. Chats with Employees Enhanced

RESOURCES FOR YOUR SUCCESS. Chats with Employees Enhanced RESOURCES FOR YOUR SUCCESS Chats with Employees Enhanced Introduction: Help desk and ticket management tools are used to elevate the overall support facilities offered by businesses to its employees. These

More information

Business Analytics. Gaining the Advantage

Business Analytics. Gaining the Advantage Business Analytics Gaining the Advantage Clients Collective Intelligence is one of 100 partners Nationally Surfacing Previously Siloed Data Allow Users Direct Access to Data Streamline Business Practices

More information