Technical Center For Career and Adult Education. Updated Revisions. Dates: 8/12/2016, 11/10/2016

Transcription

1 Technical Center For Career and Adult Education Updated Revisions Dates: 8/12/2016, 11/10/2016

2 Purpose: The plan is for determining the effectiveness of student personnel services. Responsible Party: The Occupational Outreach Coordinator is responsible for this plan. Objective: To be sure that student and faculty requests are met in a timely, efficient and accurate manner. Procedure: TCCAE staff will assist students as needs arise. The Policies and Procedures will be complied with at all times. Student and alumnae needs, reference requests, transcript requests, educational records requests, and employment/placement requests will be completed in a timely, efficient, confidential and accurate manner at all times. Student advisement will be conducted, documented and retained in files and coordinated with faculty. Student financial assistance will be obtained prior to enrollment. Faculty and IT support will be provided by the Educational Technology Specialist. The results of the surveys that are provided by students, guests, and/or employees will be disseminated annually to the staff for review so that information can be discussed on how to improve the student personnel services. This information will be compiled in charts, tables, or graphs so that staff can look at the data and determine results. Conducting surveys allows TCCAE to review both positive and negative feedback about the student personnel services. This information allows TCCAE to evaluate itself and implement changes to improve the overall quality of the institution. A. The school develops applicable surveys to solicit relevant information as follows: 1. Current Students: The survey should request information from students in areas such as relevance of instruction and student support services. 2. Graduates: The survey should request information from graduates in areas such as achievement of educational objectives, effectiveness of licensure preparation, job search skills, preparation employment, effectiveness of instruction, etc. 3. Advisory Committee: Information should be solicited from the advisory committee, either through meetings, conference calls, or surveys that address the effectiveness of student and personnel services as relevant to industry trends and needs.

3 B. The institution compiles its annual performance statistics based on the results of its most recent report. C. The institution conducts an annual meeting with relevant personnel to review the feedback received from the surveys and/or meetings. The institution summarizes the feedback received from the current students, graduates, and the advisory committee. Based on the summarized feedback, recommendations for improvement are discussed and agreed upon, if applicable. An action plan for implementing desired changes is defined. Time lines for implementation are defined. Responsible personnel are identified. A follow-up meeting is scheduled to review effectiveness of improvements. The minutes of the meeting are recorded and maintained. D. Improvements are implemented and results are monitored and documented. E. The follow-up meeting is conducted, results are reported, and a determination is made as to whether the new procedures should continue or further changes are needed. Solicitation of feedback, assessment of feedback, implementation and monitoring of improvements is an ongoing cycle. Responsibility for Evaluation The Occupational Outreach Coordinator is ultimately responsible for all functions of the Student and Personnel Services. This Coordinator oversees responds to questions of procedure or policy, and administers the feedback and evaluation process. The Coordinator works with the Principal to gather informal feedback on Student Services process and activities. This feedback is used to modify processes where necessary to improve services. Other, more formal, processes include on-going student surveys, annual employee evaluations, and data audit reports. The Occupational Outreach Coordinator and Records Specialist will spot check records for department compliance with policies and procedures throughout the year. The Occupational Outreach Coordinator and Records Specialist will review placement & records requests by semester and annually for trends and patterns. The evaluation will be conducted annually to determine the effectiveness of the student personnel services by the staff.

4 Information Collection and Dissemination At the end of each course, students are encouraged to complete an online survey administered by the ITT department. In addition to questions specific to their coursework, students are asked to respond to questions about the services provided by TCCAE including Student Services. The results of this survey are collated by semester and provided to the Occupational Outreach Coordinator as well as the Principal. Survey results are reviewed in staff meetings with attention being drawn to specific compliments and concerns. Concerns are addressed through discussion with staff on ways to improve services and processes. Discussions are documented in the minutes of staff meetings. Scores are analyzed and compared to previous scores and rewards (such as a casual dress day) are offered to staff for demonstrating improvement. Additional data are provided by way of an audit report regarding potential entry errors or other anomalies in the student information system. This information is used to determine when staff retraining is necessary to improve accuracy in Student Services. Planning and Improvements All of the data collected from various sources are provided to the Director of Student Services who incorporates it into on-going improvements. The plan for improvement begins with a review of the previous year s goals and accomplishments for the student and personnel services and TCCAE. Coupled with this, TCCAE goals for the coming year are considered and goals are developed. Per district policy employees are evaluated at least once per year often twice. The written evaluation covers employee performance relative to the duties of the job and the expected norms of employee behavior. Using information provided through the student surveys, feedback from students and TCCAE personnel, and direct observation, the Principal records both the positive and negative aspects of the employee s work. The Principal makes suggestions for improvement, which are jointly agreed by the Principal and the employee as goals for improvement.

5 Principal will make recommendations for correcting deficiencies reported results from evaluations of records, personnel services, placement, advisement, and financial assistance to modify and improve student services. Alumnae, student surveys, staff input, and audit reports will be utilized for evaluation to modify and improve student services. Input is received from employers at the Advisory Meeting and progress of plan is evaluated and approved by the Board of Directors Annually. The Principal evaluates all data on an annual basis and presents findings to all instructional personnel and staff at an annual staff meeting.