so fast it ll blow you away

Transcription

1 so fast it ll blow you away

2 bringing the world to your home

3 What is airtel 3.75G? 3G is the third generation of mobile communications systems. It provides enhanced services such as multimedia, high-speed mobile internet access with the ability to view videos on your mobile handset. With a 3G device (phone, dongle, tablet, wifi router) and access to the 3G network you can make video calls, send mms, enjoy fast loading youtube, access high speed internet, receive and download music as well as the usual voice call and messaging services found on a mobile phone. 3G has evolved through several releases including R99, HSDPA, HSUPA, HSPA and HSPA+. HSPA+ is the latest release that is available to you through airtel. 3.75G technology operates at dazzling speeds of up to 21MB/s downlink and 5.7MB/s uplink.

4 airtel 3.75G coverage map We are targeting to cover the following cities by 20xx wa Chisam An up-to-date coverage map is available on To check directly from your mobile phone if you are under our 3.75G coverage simply send an sms to xxx or call our customer service on xxxxxxx C Mulungushi Mumbwa Chisamba Chongwe 4 Kafue-Gorge Chikankanta Gwembe Slavonga Kafu

5 The airtel Promise airtel is committed to providing unrivaled customer experience and ensuring the highest standard of service to enable you access the full features of the latest generation of telecommunications technology. 5

6 What makes airtel 3.75G different? Not so long ago a mobile phone simply allowed you to make phone calls. Not anymore, now airtel brings a world of intriguing possibilities to the palm of your hand, with the introduction of airtel 3.75G, the most advanced internet-capable telecommunications system in Africa. The 3.75G network offers an almost limitless range of possibilities. Watch life as it happens with live video calls, access to high speed internet, receive and send s from just about anywhere, watch live TV, download music, participate in video blogs and do your internet banking. In fact, just about anything you can do on a computer you can now do on your phone. Best of all, to connect with the rest of the planet won t cost you the earth. You can subscribe to a data bundle tailored to suit your needs, you can even add the necessary hardware for a modest monthly payment and both choices offer significant savings over the regular data download costs. Unrivaled speed Widest coverage in Zambia Widest coverage in Africa through the one network service Unrivaled customer care and sales The latest 3G technology enables fast-loading, smoother, richer content such as video streaming. 6

7 How fast is airtel 3.75G? Upto 60 Kbps Upto 384 Kbps Upto 20 Kbps GPRS EDGE 3G 3.75G Upto 21 Mbps 7

8 How to enjoy airtel 3.75G? What you require - An airtel line - A 3G/HSPA capable device - Correct internet settings on your device You have the freedom of using our pay as you go tariff or select one of our plans by dialing *xxx#. How to connect your handset to the internet 1. Go to your mobile phone network parameters menu and change the setting to allow 3G and 2G connection. 2. Dial *xxx# and go to section xxx or sms xxx or go to connection or better still call our customer care to request for settings. 3. You will receive an sms with instructions to follow Once you are connected to a 3G network you will see the 3G icon close to the network sign in the upper right side of your mobile phone screen. If your device can not receive settings automatically you can visit any of our shops or use the following parameters to set up your device: APN xxx User name/password has to be blank. 8 - Your battery gets drained faster on a 3G network - You will be automatically moved to a 2G network wherever 3G network might not be available and you will be able to make calls, sms and use you data service on 2G 8

9 How to enjoy airtel 3.75G? To connect your dongle to the airtel 3.75G network 1. Ensure that your airtel SIM is correctly inserted in your dongle 2. Plug your dongle to one of the USB ports on your computer 3. Follow the instructions on how to install the required software. You will be required to do it only once. 4. Launch the software and you can now ultimately enjoy the power of airtel 3.75G 5. Ensure you have sufficient airtime credit on your phone To connect your router Follow instructions on the manual or call xxxx 9

10 airtel 3.75G Services airtel MESSAGING You would like to stay in touch in real-time with your loved ones using your existing social network ids (facebook, hi5, ), current addresses directly from your mobile phones. airtel messaging is designed to work with all type of phones using sms or mobile Internet access. airtel LIVE! We offer you access to our beautiful world where you can shop and download a million songs at affordable rates. Log on to airtel live! to send and receive s, play games, set caller tunes, download ringtones, videos and images. You can also get services, lifestyle tips and lots more. airtel Live! Has more content than anybody else, it s simply the best. airtel 3G ROAMING Roaming allows airtel subscribers to use their existing mobile number to make and receive calls, text and data while outside their home country. airtel 3G roaming allows subscribers to access faster data connection while in the 3G network in another country. 10 airtel SELFCARE You want the freedom to manage your account, to subscribe/unsubscribe services and plans wherever and whenever you want, airtel offers you multiple channels to interact at your convenience. Dial *xxx#, send an sms to xxx or go to and feel free.

11 airtel 3.75G Services airtel MANAGED Whether you are an individual or an organization, airtel understands that you are unique, with us you can get the ID you want and get all your s delivered in real time to your handset with airtel 3.75G. We manage this service for you 24hours a day and provide your domain with all the confidentiality and security you deserve, so you can focus on growing your business. airtel WEB CONFERENCING SERVICES Looking for a reliable way to have interactive meetings with people in different locations, using your computer, smartphone or tablet? airtel 3.75G gives you the ultimate experience in web conferencing. Talk, listen and share presentations from anywhere with airtel Web conferencing. We take care of the technological part and offer you a complete and secure solution available anytime anywhere. The control of the session can be passed among users so that any attendee can act as the presenter. airtel VIDEOMAIL You would like to do a video call with your loved ones but they do not have a device allowing them to interact with you or they are not on 3G coverage? Not a problem at all, airtel Video Mail allows you to record and send a video message. The video message will be available for viewing through a url link. An sms notification will be sent to their mobile phone. 11

12 airtel 3.75G Services airtel VIDEO BLOG If you want to be part of a community, sharing information in real-time and in a controlled way then airtel video blog is the richest way to do it. A blog is typically defined as a web based log of diary entries, which by nature are dated and displayed in chronological order. Video blogging, sometimes shortened to vlogging (pronounced vlogging, as opposed to v-logging) or viding or vidblogging is a form of blogging for which the medium is video, and is a form of web television. With video blogging the environment can be controlled by an administrator, you get an update whenever someone leaves a message, you can also stream a concert live. We take care of the technological part and offer you a complete and secure solution available anytime. airtel PLAY BOX If you want to enjoy Internet browsing, games and manage your using your TV set from the comfort of your sitting room then airtel Play Box is the solution. It is a convenient, plug-n-play keyboard with a built-in data modem and memory card that simply plugs into your TV. 12

13 Our plans How to make the most of airtel 3.75G bundles Example: activating a 250MB bundle: Dial *575# and you will be prompted to enter your selection Enter 1 to go to the selection menu Enter x to subscribe to the 250MB data bundle Conditions of use If, for example, you select the 250MB bundle it has a validity of 30 days from purchase If you exhaust your 250MB allowance within 30 days your rate will remain xxx up to the bundle expiry date After the expiry date your rate will increase to xxx until you subscribe to another bundle To maximize the cost benefits renew your bundle on or before the expiry date. Data only With hardware Bundle Prices ZMK Bundle Rate Off Bundle rate Validity 10 mb 25 MB 50 MB 100 MB 150 MB 250 MB 500 MB 1 GB 1.5 GB 2 GB 10 GB 20 GB Hardware Inclusive Data Price Dongle - E1550 Dongle - E180 Nokia N5330 Nokia N6760 Huawei Android Router - E5830 Router - B220, B260 & B970 13

14 Frequently Asked Questions 14 Q. What is 3.75G? A. 3G is the third generation of mobile communications systems. It provides enhanced services such as multimedia, high-speed mobile broadband, internet access with the ability to view videos on your mobile handset. With a 3G device (phone, dongle, tablet, wifi router) and access to the 3G network you can make video calls, send mms, fast youtube, access high speed internet, receive and download music as well as the usual voice call and messaging services found on a mobile phone. 3G has evolved through several releases including R99, HSDPA, HSUPA, HSPA and HSPA+. HSPA+ is referred as 3.75G the very latest release that is available to you through airtel. 3.75G technology operates at dazzling speeds of up to 21MB/s downlink and 5.7MB/s uplink. Q. What is special/different about airtel s 3.75G services? A. Airtel offers an enhanced customer experience with 3.75G: - The country s widest coverage expanded to all airtel operating companies as the biggest 3G network. - Faster speed. - Best customer service. - Affordable, simple and relevant offers. Q. Do I need to buy a new SIM? Will my existing Airtel SIM work on 3G network? - You do not need to buy a new sim card, you will need to have a device (handset or dongle) that support 3G. - Have the right settings in your device by dialing *111# and saving the settings or call center or visit nearest airtel center (update the list). - Subscribe to a plan or pay as you go. Q. What do I have to do to purchase an Airtel 3.75G Connection? A. Use airtel self care by dialing *111#. - On the interactive menu, reply with 1 to select option 1. - Select on of the plan available. B. Call the call center or visit the nearest airtel center (update the list) Q. How will 3G help me? - Get connected to the internet 24/7/365 days. - Stay connected, be part of communities, share your opinion, share the best moment of your life via social network (facebook, hi5, linkedin ) - Access to relevant content on airtel live such as news, music, videos. - Get your own id to interact with others in complete privacy wherever and whenever via the broad coverage of airtel 3.75G.

15 Frequently Asked Questions Q. How can I find out if my current phone supports 3G? A. You can verify this in your network parameter or by using airtel selfcare or by calling call center on xxxxx. Q. How do I upgrade my handset? Which is the best handset for me? A. Visit the airtel website or the nearest airtel outlet and get the list of all available handsets and other devices, and take advantage of special airtel promotional offers Q. What are the charges for Person to Person Video Calls? A. Once you activate xxxx offer you get xxx free minutes to try video calls. Once exhausted you will be charged at xxx usd/min. Other plans can be selected from the self care accessible by dialing *xxx# Q. I have selected a GPRS pack will it work on the 3.75G network? - It is necessary to check the capabilities of your handset in network settings to see if it is compatible with airtel 3.75G features. - If not, determine whether there is an upgrade/exchange program by contacting the Call Center, or visiting your nearest airtel retail outlet. - A Starter Pack that will provide the ultimate 3.75G experience is available at airtel outlets. Q. Will we get 3G services while on international roaming? A. A list of tariffs that apply is available on our website, and at airtel centers and the call center. This will advise you of which countries and service providers airtel has agreements with. Q. How do I know if I am connected to airtel 3.75G? A. You will see on your screen next to the sign showing network strength in capital 3G. Q. Can we use multi tasking like downloading 3D games and video conference at a time? A. Yes, depending on your device multitasking capability. Q. How does a customer in Prepaid check the balance for 2G & 3G? A. We do not differentiate prepaid billing for 2G &3G, you check your account balance same way as before by dialling xxx, xxx, xxx. For your bundle remaining balance, you will receive notification of your remaining balance at the end of each session. Q. Is it possible to take a voice call during internet surfing? A. Yes, depend on your headset capability. 15

16 Building the largest network in Africa.