A.von Your business travel partner

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2 Welcome to A.von Brockdorff Services We offer you a total Business Travel Management Service that will not only reduce your travel expenditure, but will guarantee that you enjoy our high standard of personal service. Avon, as we are known in the trade, has a strong association with Air Malta and all the major airlines operating to Malta. The benefits of these relationships are passed onto our customers. In addition you will enjoy the privileges that come with our long standing relationships with all hotel room and car rental consolidators and other travel suppliers. Our team combines to offer you years of experience and we look forward to assisting you with your business, personal trip or conference business in the near future. Hugh von Brockdorff, CEO

3 Why Avon? A.von Brockdorff Services Ltd was established in 1996 by Hugh von Brockdorff (formerly A&V von Brockdorff) together with MAL Travel (formerly Malta Airlines) who together had a wealth of knowledge and many years of experience in all facets of the travel industry. A.von Brockdorff Services Ltd offers a team of well trained, experienced and friendly staff conversant in English, Maltese, Italian and French. Our clients enjoy the benefits of small business professionalism together with the advantages of having the buying power of being part of the American Express Travel Network and also affiliated to a number supplier programs. American Express Worldwide Customer Care offers our clients assistance at over 2000 offices in over 130 countries, so you are never alone on your travels. You will benefit from the peace of mind that we will always support you, even after office hours with our Emergency telephone numbers. We are a one stop travel shop and offer a complete travel service. All air, hotel, car and transfer reservations will be made on your behalf. We can also arrange Concierge Services, holiday extras such as a City tour, assist you with your passport and visa requirements as well as keep you informed on your destination. We have the technology and constantly upgrade to serve you better. Reservation may be made by telephone, or online whatever suits you. Let us find you the best air fare low-cost or legacy airlines, which ever suits your needs. Maximize the benefits of your Credit cards, Loyalty cards and enjoy membership rewards by completing our detailed client profiles to ensure you never lose any frequent flyer or loyalty benefits again. We can even manage your Frequent Flyer redemptions. We pride ourselves with a reputation for honesty and integrity in all our business dealings. Our experience and knowledge of European and International travel products will ensure we meet your expectations.

4 The team Hugh von Brockdorff - Chief Executive Hugh joined the travel industry in 1974 as a junior consultant in the family business, A&V von Brockdorff - American Express and ever since, Hugh s travel career has moved through the varied ranks and responsibilities. He developed a strong Corporate Client base with both local and International Companies through personal relationships and endorsement of the American Express values, standards and worldwide reputation as well as having: been actively involved in the American Express International Network for 37 years; been a past Member of Malta Tourism Authority Advisory and Tourism Appeals Boards; received the American Express Global Travel Award 1992 Hall of Fame been a Member on the Amex EMEA Advisory board been a member on Amex Global Travel Network Advisory board since Nikki Aquilina - Corporate Travel Manager Nikki has been in the travel trade since Elder sister to Hugh, she has also always worked in the family travel business. Her vast expertise lies in outgoing travel where she has experience with both corporate and leisure travellers to all corners of the world. She manages the travel plans for many a distinguished and influential client as well as organising family holidays, honeymoons, specialised group travel, luxury cruises, European city breaks together with worldwide winter and summer resort holidays. Chris Micallef - Meetings, Incentives, Conference & Event Manager Chris is an experienced and respected MICE organiser who has been working in the tourism industry for over 30 years. Previously employed at Intertravel Ltd., through the years Chris progressed within this company till becoming Managing Director. Chris joined A.von Brockdorff in 1999 to set up and manage the Incoming Department. During these years he has handled land arrangements in Malta for numerous prestigious international and local companies ranging from 10 to over 1000 delegates. He has also been actively involved with the American Express Travel network. Chris was previously also President of the Association of Travel Agents as well as a member & treasurer on the board of the Federation of Travel & Tourism Agents (FATTA) and In Resort Tour Operator Association (IRTOA). Staff members have many years of experience in the travel trade, are IATA certified and support the management team dependably and efficiently thereby ensuring you are in good hands no matter the task and no matter the person.

5 A.von Brockdorff Services in brief Total Travel Account Management Designated Travel Consultants for Corporate Business Clients Online Communication Access Travel Savings and Benefits through A.von s industry relationships and American Express Lowest logical Air fares Personal Holiday travel Service Meetings, Incentives, Conference and Event Management After Office Hours Emergency Service

6 For your guidance A.von Brockdorff Services Limited Level 4, Airways House, High Street, Sliema SLM1551, Malta Phone: Fax: Emergency mobile: , , (General Enquiries & Reservations) Our Corporate and Leisure Travel Staff Hugh von Brockdorff Managing Director Nikki Aquilina Corporate and Leisure Travel Manager Alexia Scicluna Senior Travel Consultant Daniela Galea Travel Consultant Hannah Smith Cruise & Adventure Holiday Travel Consultant Daniela Cachia Cruise, Package and Ferry Consultant Call our Groups & Events team for an appointment or simply your requirements Phone: , (after office hours): Chris Micallef General Manager (MICE) Sarah Mizzi - MICE & Groups Executive Rachel Borg Cardona - Special Interest, Tours Organiser Paulanne Micallef - Groups & Events Executive Independently owned and operated by A.von Brockdorff Services Ltd.