OXFORD COLLEGE OF ENGLISH / SPECIALTY LANGUAGE CENTRE

Transcription

1 OXFORD COLLEGE OF ENGLISH / SPECIALTY LANGUAGE CENTRE INFORMATION FOR STUDENTS AND STAFF Policies & Requirements Student Service Guide and Requirements Student Support Services Procedure for Complaints Agreements Special Note to Students Brochure Timetable Accommodation Policies and Procedure for Protecting and Supporting Children and Young People Pastoral Care Policy Principles and Guidelines for Student's Protection Homestay Manual Acceptance by Parents or Guardian of the College s Approved Accommodation and Welfare Arrangements Form Host Family Inspection Report Continuous Monitoring Audit Report of Guardian/Host Family regarding Personal Safety and Social Well-being Form Continuous Monitoring Audit Report of Guardian/Host Family regarding Personal Safety and Social Well-being Form (in case a student is living with a parent or a relative) Report of Termination of Guardian/Host Family Form Indicative Costs of Living Younger students (Procedures for Checking Suitability of Accommodation, Support and General Welfare Arrangements) & Conditions of Guardianship Students Rights and Responsibilities Discipline Policy Truancy Policy and Procedures Policies and Procedures for Student Attendance Monitoring Student Course Progress and Implementing Intervention Strategies Policies and Procedures regarding Transfer between Registered Providers Deferring, Suspending or Cessation including Granting a Leave of Absence during Enrolment or Cancelling the Student s Enrolment (including Application Form) Completion within the Expected Duration of Study Student Placement Assessment Forms New Student Form Current Address Form Course Variation Form Appeals Form Policies and Procedures for Critical Incident Discrimination, Harassment, Victimisation and Bullying Principles and Guidelines for Disability and Special Needs Privacy Policy Statement Access and Equity Policy Work Health and Safety Policy and Procedure

2 STUDENT S OBLIGATION, RESPONSIBILITIES AND REQUIREMENTS AND STUDENT SERVICE GUIDE English Language & Other Requirements 1) An offer of a place on the College s course will be made based on an assessment by a suitably qualified officer of the extent to which the student s qualifications and proficiencies are appropriate to the course. 2) Requirements for English Language skills are as per mentioned in Entry Requirements in course information. If the student does not have the required English Language Skills, the College can recommend a suitable bridging course. 3) The student needs to provide evidence that an assessment of their English proficiency has been carried out, and this evidence must meet Migration Regulations. 4) The students must not assume that they do not have to study or attend classes. 5) Students must enrol in a full time course. 6) Students must not defer the student s course commencement or suspend their studies once the student has enrolled in a course, except on the ground of illness with an evidence from a doctor, a delay of visa issue, or other exceptional compassionate circumstances beyond the control of the student, for example bereavement. If the student defers or suspends his / her studies on any other grounds, the College must report the student as not complying with visa conditions, to the Department of Immigration and Border Protection (DIBP) via PRISMS. 7) The College may only extend the duration of a student s study where it is clear that the student will not complete the course within the expected duration, as specified on the student s COE, as the result of: a. compassionate or compelling circumstances (e.g. illness where a medical certificate states that the student was unable to attend classes or where the College was unable to offer a pre requisite unit) b. the College implementing its intervention strategy for students who were at risk of not meeting satisfactory course progress, or c. an approved deferment or suspension of study has been granted under Standard 13 (Course credit). 8) Students have the right to apply for a transfer to another registered provider prior to the student completing six months of his/her principal course and the College assesses this request in accordance with the College s policies and procedures. There will be no refund of paid fees except some circumstances if allowed under the College s policies and procedures. In case the request is refused, the student can appeal through the College s Complaints and Appeals Process. 9) You have an obligation to notify the College of a change of address while enrolled in the course. 10) You are required to read the description of ESOS framework which is available at the website : 11) You will find the College s Policies and Procedures, Conditions of Enrolment including Refund Policy, courses, the requirements under ESOS Act and other information on our website ( college.com.au). The College s obligation to Recognise Qualifications and Statements of attainment issued by other RTOs The College has an obligation to recognise qualifications and statements of attainments issued by any other RTO s. (This applies to vocational courses only). Repeating Units of Study The College is not allowed to let students repeat Units more than once. Visa Conditions for International Students International students are required to comply with the conditions of their visas, including attendance of a minimum 80% of all scheduled classes. The College is required by law to report to DIBP (Department of Immigration and Border Protection) regarding international students who do not meet the attendance requirements or have unsatisfactory academic performances. DIBP have the power to request and check attendance and academic records. 1) For the ELICOS and school courses, the College may only decide not to report a student for breaching the 80 per cent attendance requirement where: a. the student produces documentary evidence clearly demonstrating that compassionate or compelling circumstances (e.g. illness where a medical certificate states that the student was unable to attend classes) apply, and b. that decision is consistent with its documented attendance policies and procedures, and c. the College confirms that the student is attending at least 70 per cent of the scheduled course contact hours for the course in which he or she is enrolled. 2) For the vocational and technical education and non award courses the College may only decide not to report the student for breaching the 80 per cent attendance requirement where: a. that decision is consistent with its documented attendance policies and procedures, and b. the student records clearly indicate that the student is maintaining satisfactory course progress, and c. the College confirms that the student is attending at least 70 per cent of the scheduled course contact hours for the course in which he or she is enrolled. Consequence of Breaching Visa Conditions Students should note that not meeting their visa conditions may result in their student visa being cancelled. PRIVACY POLICIES The Chief Executive Officer ensures that the College respects the privacy of students and prospective students by implementing National Privacy Principles. 1) Student information will not be provided to anyone unless the College has written permission from the student except the following 2.) 2) All information provided by you including personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by you of a student visa condition may be available to Australian Government and designated authorities and if relevant, the Tuition Protection Service (TPS) and the TPS Director, pursuant to obligations under the ESOS Act 2000 and the National Code. You have an obligation to notify the College of a change of address while enrolled in the course. 3) Students will have access to all information we hold on them. 4) The College stores and uses the information appropriately and limits access to only those persons who have legal reasons to access that information, or to whom the student has given written permission. Guardianship, Accommodation, Support and General Welfare Arrangements The College ensures that; a. An accommodation, support and welfare arrangements for the students who are under the age of 18 years old are approved by the College. b. nominate the dates for which the College accepts responsibility for approving the student s accommodation. support and general welfare arrangements using the specified PRISMS pro forma letter c. advise DIBP in writing of the approval using the specified PRISMS pro forma letter d. have documented procedures for checking the suitability of the student s accommodation, support and general welfare arrangements, and e. advise DIBP as soon as possible in the event that the under 18 year old student has changed his or her living arrangements or the College no longer approves of the arrangements for the student using the specified PRISMS pro forma letter. f. Where the student is under 18 with a student visa that covers multiple courses, the College with whom the student is currently enrolled is responsible for approving arrangements for the student s accommodation, support and general welfare during that nominated period. g. Where the College terminates, suspends or cancels the enrolment of the student the College continues to check the suitability of arrangements for that student until: 1. the student is accepted by another registered provider and that registered provider takes over the responsibility for approving the student s accommodation, support and general welfare arrangements 2. the student leaves Australia, or 3. other suitable arrangements are made that satisfy the Migration Regulations, or 4. the registered provider reports under National Code 5.1.d that it can no longer approve of arrangements for the student. Protection of Student s fees paid in advance The College ensures to comply with the requirements of the TPS (Tuition Protection Service) of the ESOS Act. Careers advice The College provides access to career resources for students. Information and assistance will be provided to students by counsellors, teachers or the Principal/Academic Manager regarding further studies or employment opportunities. This service is provided free of charge. Counselling, Guidance, Welfare and Academic Supports The College offers counselling services to assist students with their career aspirations and any other educational matters. Regular reviews of students progress are made to ensure that they are progressing in accordance with their particular program. The staffs at the College are aware that living and studying in a foreign country can be difficult. Our friendly staffs are always on hand to help students adapt to their new life in Australia. The students general wellbeing is nurtured by providing the safe, secure and supportive environment needed to maximise their studies at the College. These supports are provided free of charge. Accommodation Many of our students choose to live with a host family for the duration of their study period, as they can both practice their English and learn about Australian culture first hand. Experienced counsellors are always available to discuss their homestay arrangements. Airport Transfer To ensure their welcome to Sydney is a friendly one, our staff can meet them at Sydney Airport and take them to their chosen accommodation. Oxford College Specialty Language Centre /Oxford College of English Oxford College, Sydney E. Kawamura v March 2015

3 LOCATION Conveniently located in the heart of Sydney, the College is well served by an excellent transport system including bus, train and light rail. It is surrounded by shopping centres, restaurants, theatre and sporting facilities. THE FACILITIES The College provides the comprehensive facilities needed for successful study. In the classroom, we use educational equipment including overhead projectors, audio, video and CD players. Our college facilities include computer centres for both group and individual study. ORIGIN OF STUDENTS All our college s students are from overseas. SCHOOL UNIFORM Our overseas students prefer not to wear uniform except Cookery course where student must wear a uniform. COUNSELLING, GUIDANCE AND WELFARE The College offers counselling services to assist students with their career aspirations and any other educational matters. Regular reviews of students progress are made to ensure that they are progressing in accordance with their particular program. The staff at the College are aware that living and studying in a foreign country can be difficult. Our friendly staff are always on hand to help students adapt to their new life in Australia. The students general wellbeing is nurtured by providing the safe, secure and supportive environment needed to maximise their studies at the College. ACCOMMODATION Many of our students choose to live with a host family for the duration of their study period, as they can both practise their English and learn about Australian culture first hand. Experienced counsellors are always available to discuss their homestay arrangements. If they prefer, our accommodation officer can help them find an apartment or guesthouse for the duration of their stay in Sydney (adult students only). AIRPORT TRANSFER To ensure their welcome to Sydney is a friendly one, our staff can meet them at Sydney Airport and take them to their chosen accommodation. CLIENT SELECTION Client selection is made after evaluating: 1) The College s entry requirements according to DIBP s student visa regulations stipulated for the overseas country s assessment level. 2) Students past academic records. 3) Students intentions, e.g. for genuine study purposes. TEACHING METHODS All lectures include classroom teaching and hands on tutorial sessions. Small class sizes University trained lecturers Friendly learning environment Access to the Internet, computers and modern audio/visual facilities. ASSESSMENT METHODS All subjects are assessed by a variety of methods such as final exams, assignments, projects, case studies, etc. FLEXIBLE LEARNING AND ASSESSMENT PROCEDURES FLEXIBILITY The assessment will be at a time and place specified in advance. The assessment methods are adaptable to any special needs e.g. physical disabilities of students. FAIRNESS The assessment will not require skills that are not relevant to the learning outcomes, competencies and language skills appropriate to the course level. INTEGRATION OF ASSESSMENT PROCESSES (Vocational Courses) Assessments of learning outcomes may be accumulated throughout a course study. Assessment will therefore be integrated into the course delivery and will generally take place at the completion of a unit of work. See the Assessment Methods in the case of English language or Senior High School courses. RECOGNITION OF PRIOR LEARNING (RPL) (Vocational Courses only) Actual duration and thus the tuition fee depend on the course requirements that the student needs to undertake. Actual course requirements in turn depend on the relevant prior learning or experience which the student might have already acquired. Under such circumstances the student should contact the College for RPL before enrolling in the course. RPL can only be applied either before the starting of the course or within the first week of starting the course. Overseas students should note that granting RPL may result in the shortening of the actual duration of their course. The College is required to inform the actual duration to visa authorities instead of the duration given earlier. There is a fee for RPL service. Please check with the College for details. ACCESS AND EQUITY POLICY The College supports laws and policies which eliminate discrimination and harassment and promote fair treatment for all. The College recognises the need to: identify and remove structural barriers to access and equity in education and training encourage the customisation of training delivery to suit the needs of all students and which are sensitive to cultural differences. PROVISION FOR LANGUAGE, LITERACY AND NUMERACY ASSESSMENT Language, literacy and numeracy skills underlie almost all areas of work to some extent. Language, literacy and numeracy competence may be central to satisfactory performance. Language, literacy and numeracy skills underpin all workplace communication and play an important part in the key competencies. The college will provide support for students who lack necessary language, literacy or numeracy skills, through our Specialty Language Centre. DISCIPLINE POLICY AIM The aim of this policy is to provide a framework in which students can develop the self discipline necessary to be responsible and effective students in the school community. OBJECTIVES Students will know and understand the following: their rights and responsibilities as students the requirements and conditions of student visas DISCIPLINARY PROCEDURES Step 1. Step 2. Step 3. Students who breach a responsibility for the first time, are spoken to privately by the teacher or counsellor (when asked by the teacher) and the incident is recorded on the student s file. If the problem recurs, the Director of Studies is notified and then interviews the student. Further notation is made on the student s file and the guardian will be notified. If the problem continues, the student is sent a warning letter with copies to the: Registrar Guardian Student file The student is also required to attend an interview with the Principal/Director of Studies and the Registrar. ORIENTATION PROCEDURES An Orientation session is held immediately prior to the commencement of the course at which students should be advised of the following aspects of the program: Levels and units to be studied Course dates Course costs Refund policies Attendance requirements Assessment methods Recognised Prior Learning (RPL) Grievance procedures Counselling Academic Progress Further Study GRIEVANCE PROCEDURES Students are encouraged to discuss any problems initially with the teacher or the counsellor. If the problem cannot be resolved, it is then referred to the College s Director of Studies or Registrar. If the problem is still not resolved, students may write their complaints to the Chief Executive Officer. In the case where the problem can not be resolved within the College, students may take matters to any of the appropriate external agencies. Oxford College Specialty Language Centre /Oxford College of English Oxford College, Sydney E. Kawamura v March 2015

4 This document is to be given to: The College s Staff and Students Student Support Services The College supports students to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course. 1) The College assists students to adjust to study and life in Australia, including through the provision of an age and culturally appropriate orientation programme that includes information about: student support services available to students in the transition to life and study in a new environment; finding suitable accommodation and/or Guardian and monitoring hereafter; inspecting probable homestay/guardian beforehand; assisting students in work permit applications; providing counselling; providing advice regarding student s further studies; assessing student s prior learning; providing assistance to student so that he/she adapts quickly in a different cultural, environmental and living conditions; attendance and progress monitoring and relevant support/assistance; legal services; emergency and health services; and complaints and appeal processes. 2) The College provides the opportunity for students to participate in services or provides access to services designed to assist students in meeting course requirements and maintaining their attendance. 3) The College provides the opportunity for students to access welfare-related support services to assist with issues that may arise during their study, including course progress and attendance requirements and accommodation issues. These services are provided at no additional cost to the student. If the College refers the student to external support services, the College does not charge for the referral. 4) The College has a documented critical incident policy together with procedures that cover the action to be taken in the event of a critical incident, required follow-up to the incident, and records of the incident and action taken. 5) The College designates a member of staff or members of staff to be the official point of contact for students. The student contact officer or officers have access to up-todate details of the College s support services. 6) The College has sufficient student support personnel to meet the needs of the students enrolled with the College Oxford College, Sydney/Oxford College/Oxford College of English/Specialty Language Centre E. Kawamura v June 2012

5 7) The College ensures that its staff members that interact directly with students are aware of the College s obligations under the ESOS framework and the potential implications for students arising from the exercise of these obligations as per the following standards; Please refer to the following College s documents: Pastoral Care Policy Privacy Protection Policy Grievance and Appeal Procedures Completion within the expected duration of study Attendance Policy & Procedures Deferring, Suspending or Cancelling the student s Enrolment Course Progress Policy and Procedures Policies and Procedures regarding Transfer between Registered Providers Care Arrangement Procedures under new Regulation Younger Students Working with Children Screening Requirement Course Credit Marketing Information and Practices Student Engagement before Enrolment Formalisation of Enrolment Education Agents Student Support Services Student Services Include: Further Details are explained below; Ongoing programme of English language assistance Career and Academic Counselling Counselling Assistance for students to adjust to study and life in Australia, including through the provision of an age and culturally appropriate orientation programme including the following: 1) the College s student counsellor/s provide counselling and support services to students in the transition to life and student in a new environment, 2) legal services, 3) emergency and health services, and 4) facilities and resources are provided. Pastoral Care The students general wellbeing is nurtured by providing the safe, secure and supportive environment needed to maximise their studies at the College including: Personal counselling Discipline when necessary (in accordance with discipline policy) Ensuring that all relevant stakeholders are kept informed on students progress and Encouraging interaction between family and school. Time is made available for the parents and guardians should they have any concerns about their child. The principal is always available to you to discuss any issues of concern to you. Oxford College, Sydney/Oxford College/Oxford College of English/Specialty Language Centre E. Kawamura v June 2012

6 Airport Transfer To ensure your welcome to Sydney is a friendly one, our staff or a host family can meet you at Sydney Airport and take you to your chosen accommodation. Accommodation Many of our students choose to live with a host family for the duration of their English course, as they can both practise their English and learn about Australian culture first hand. Experienced counsellors are always available to discuss your homestay arrangements. All our students are placed with carefully selected and monitored host families. Our Homestay Coordinator verifies the suitability of all accommodation. Each family is chosen for their ability to provide the comfort and guidance so necessary for them during your stay in Australia. The College s own Homestay Coordinator visits host families to ensure the highest standards. Student Welfare The staff at the College are aware that living and studying in a foreign country can be difficult. Our friendly staff are always on hand to help students adapt to their new life in Australia. Guardianship Arrangements To ensure that our younger students are well looked after, the College offers guardianship arrangements with families in Sydney. The guardian families are thoroughly checked and monitored by our experienced accommodation staff. The preferences of both students and guardians are considered when the matching process takes place and we try to make sure that the student and guardian will be as compatible as possible. We believe that these families provide a stable environment for young overseas students as well as ample opportunity for practising English. The provision of a guardian is an Australian Government requirement for all students under the age of 18. Therefore, the College ensures that a responsible adult is nominated as guardian. Help in case of Critical Incident The detailed procedures regarding critical incident, action taken, its follow up and recording procedures are in the separated document titled Policies and Procedures for Critical Incident. How and Where to Obtain Student Support Services The College has policies and procedures regarding Student Support Services. The following services are available for students. The student is required to come to the College Reception. 1. The College s Support Personnel are listed. Counsellors for Academic and Welfare Counselling 2. Assistance for students regarding the student s compliance to the course and attendance requirements. 3. Welfare Related Support is available for students at no additional costs to the student. 4. Official point of contact for students and its mechanisms are shown on Grievance and Counselling Flow Charts 5. The detailed procedures regarding critical incident, action taken, its follow up and recording procedures are in the separated document titled Policies and Procedures for Critical Incident. Oxford College, Sydney/Oxford College/Oxford College of English/Specialty Language Centre E. Kawamura v June 2012

7 Procedure for Complaints Solved Solved Solved Problems with Academic Matters Homestay Problems Other Problems (Non Educational) Talk to: Your teacher (Ask in class) Talk to: Your homestay family Solved Talk to: Student Counsellor (Ask at the Reception) Not Solved Not Solved Not Solved Talk to: Solved Student Counsellor (Ask at the Reception) Talk to: Principal / Academic Manager (Ask the Reception to make an Appointment) Not Solved Not Solved Talk to: Registrar (Ask the Reception to make an Appointment) Not Solved Solved Write to: Chief Executive Officer Not Solved Not Solved Appeal (If you want to make an appeal against the College s decision, please ask for Appeal form at the College s Reception. Also, ask at the Reception if you need help to fill in the Appeal Form. Contact: Overseas Students Ombudsman GPO Box 442, Canberra ACT Ph: City Office: Level 24, 580 George Street, Sydney, 2000 Tel: (02) * EACH PARTY MAY BE ACCOMPANIED AND ASSISTED BY A SUPPORT PERSON AT ANY RELEVANT MEETINGS. NOTE: IF THE STUDENT IS NOT SATISFIED WITH THE RESULT OR CONDUCT OF THE INTERNAL COMPLAINT HANDLING AND APPEALS PROCESS, THE COLLEGE WILL ADVISE THE STUDENT OF HIS OR HER RIGHT TO ACCESS THE OVERSEAS STUDENTS OMBUDSMAN AT NO COST. IF THE COLLEGE REFERS THE STUDENT TO EXTERNAL SUPPORT SERVICES SUCH AS REGISTERED COUNSELLORS (SEE ATTACHED LIST OF OUTSIDE PROFESSIONAL COUNSELLORS), THE COLLEGE DOES NOT CHARGE FOR THE REFERRAL. EACH COMPLAINT AND APPEAL AND ITS OUTCOME ARE RECORDED IN WRITING. THE WRITTEN STATEMENT OF APPEAL OUTCOMES, INCLUDING REASON FOR THE DECISION, IS GIVEN TO THE STUDENT. Oxford College, Sydney/Oxford College/Oxford College of English/Specialty Language Centre E. Kawamura v December 2014

8 English Language and Preparation for Further Studies OXFORD COLLEGE OF ENGLISH SPECIALTY LANGUAGE CENTRE Provider: Cyneast Pty. Ltd. trading as above. Provider No.: 00048F A.C.N A.B.N Level 6, 815 George Street Sydney, N.S.W. 2000, Australia Postal: P.O. BOX K392 Haymarket, Sydney, N.S.W. 1240, Australia Website (Homepage): Tel: (61 2) Fax: (61 2) [Date] [Name of student] [C/O Agency Name] [Address of Agent] AGREEMENT The agreement is between the College and the student or the person whose signature appears on this agreement. LETTER OF OFFER [Name of student] (DOB: / /, Reference No. ) Dear [Name of student], I am pleased to advise that your application for admission to Specialty Language Centre (here in after referred as the College ) has been accepted upon returning this Agreement with your or Parent/Legal Guardian s to the College. Details of the offer and conditions are outlined below. Course Details Name of course High School Preparation CRICOS Code G Entry Level Elementary to Advanced Provider Codes 00048F Course Duration 20 weeks (Study Period) Start Date / End Date 20th July 2015 / 4th December 2015 Shift Day (8:30 am 2:30 pm) Lesson Hours 25 hours/week from Monday to Friday Total Fees of the Course Attached Documents of Offer (A) and (B) are part of the Agreement Course fees payable to issue CoE Conditions of Refund and other conditions Condition of Offer Tuition fee: A$6, ($340/week) + Enrolment fee: A$ Material Fee: A$ OSHC for 32 months: A$1, = Total: A$8, Enrolment Fee $200, Accommodation (including Homestay) Placement Fees $200 and Guardian Placement Fee $225 are non-refundable under any circumstance. Refundable amounts are as per the Conditions mentioned below. A$8, (See the breakdowns in the Document of Offer) See below. - Please note that prices, terms and conditions are subject to change without notice. If you wish to accept this offer and confirm your place, you will need to pay the fees according to the payment schedule in the attached Document of Offer. How to pay: Payment should be made in the form of a bank cheque or draft in Australian dollars made payable to Cyneast Pty. Ltd. or payment may be remitted by Telegraphic Transfer direct to our account ( ) at Commonwealth Bank of Australia, George Street, Haymarket, Sydney NSW The Confirmation of Enrolment (CoE) Letter, to be used for obtaining the Australian Student Visa, will be issued immediately on receipt of the total fees we quoted. Conditions: The College reserves the right to cancel or defer courses, and to alter course timetables and class locations without notice. If the College cancels, terminates or defers any course, you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act The refund will be provided within 2 weeks of the default date. In the case of your default, no refund can be made. Once a visa has been approved, no refund will be made notwithstanding of the afore-mentioned other conditions except the case where the College cancels, terminates or defers the course, in which case you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act An instalment plan if any mentioned, is offered only in case students are unable to pay tuition fees as per the College s standard Payment Schedule, but this will not negate our standard terms of payment, i.e. according to the College s standard Payment Schedule and the College s

9 Refund Conditions regarding a cancellation fee the College charges in case of refund. A cancellation fee as per the College s Refund Conditions applies to unpaid tuition fees in the attached Document of Offer, not just to the paid instalment amounts. Upon signing this Agreement you are deemed to have entered into a written agreement with the College based on the conditions of enrolment, and have agreed that all information provided by you including personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by you of a student visa condition may be made available to Australian Government and designated authorities and if relevant, the Tuition Protection Service (TPS) and the Overseas Students Tuition Fund (OSTF), pursuant to obligations under the ESOS Act 2000 and the National Code. The Agent Commissions deducted by an Agent from the payment of tuition fees will not be refunded by the College to you. The Agreement, the availability of complaints and appeals processes and the above conditions do not remove the right of student to take action under Australia s consider protection laws and the College s dispute resolution processes do not circumscribe the student s right to pursue other legal remedies. You have an obligation to notify the College of a change of address while enrolled in the course. Conditions of Enrolment / Refund Policy 1. Enrolment, Accommodation (including Homestay) and Guardian Placement fees and Airport transfer fees are not refundable. 2. Any request for refund, whether it be for visa refusal or not, is to be made in writing to the College s Administration Officer. The College requires the rejection letter from the Department of Immigration and Border Protection and the College s document for authorisation of third party, if applicable, to receive a refund with signatures in the case that the recipient of the refund is different from the student. The refund will be made within 4 weeks after the default day. The Receipt document is to be signed and returned to the College immediately upon receipt of the refund. Case A: In case of visa refusal, the refund amount will be calculated as follows: Case A: Refund Amount Tuition fee received by the College (as per the College s Document of Offer) (A); OSHC (B) if the College received; Enrolment, Accommodation (including Homestay) and Guardian Placement fees and Airport Transfer fees (C) if the College received; Cancellation fee (D), $500 or 5% of the course fee received from you, whichever is less according to 46D(7) and 47E(4) of the ESOS Act Refund Amount = (A) + (B) + (C) (D) Case B: If you wish to cancel your enrolment for any other reason and your written notice is received by the College 28 days or more before your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses). The College charges a cancellation fee equivalent to 20% of the tuition fee, and this and International Money Transfer Bank fees will be deducted from a refund. (See the Conditions of Enrolment for Principal courses in the case of a package of 2 or more courses.) (100% tuition fee will be retained in the case of Visitor or Working Holiday visa). Case B: Refund Amount Tuition Fee received by the College (as per the College s Document of Offer) (A); Material Fee (B) if the College received; OSHC (C) if the College received; Cancellation Fee: Tuition fee (as shown on the Agreement) x 0.2 (D) Refund Amount = (A) (D) + (B) + (C) Case C: If you cancel your enrolment and you notify the College in writing less than 28 days before your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses). The College charges a cancellation fee equivalent to 12 weeks of the tuition fee, and this and International Money Transfer Bank fees will be deducted from a refund. (See the Conditions of Enrolment for Principal courses in the case of a package of 2 or more courses.) (100% tuition fee will be retained in the case of Visitor or Working Holiday visa). Case C: Refund Amount Tuition Fee received by the College (as per the College s Document of Offer) (A); Material Fee (B) if the College received; OSHC (C) if the College received; Cancellation Fee: Weekly tuition fee (as shown on the Agreement) x 12 (D) Refund Amount = (A) (D) + (B) + (C) If you cancel your enrolment or withdraw from the course on or after your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses), the tuition and other fees including tuition and other fees for the principal course in the case of a package of 2 or more courses will be retained and not be refunded. If you are introduced to the College through a third party which retains any portion of your payment, or charges or any additional fees paid by you, such monies will not be refunded by the College, as such the third party/person shall be deemed to be your agent and not an agent of the College. Once a visa has been approved, no refund will be made notwithstanding of the afore-mentioned other conditions except the case where the College cancels, terminates or defers the course, in which case you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act Should you wish to cancel your accommodation and/or welfare arrangement for any other reason than a refusal of your visa, Homestay and Guardian fees that the College received will be refunded only if you notify the College in writing more than 28 days before your course starting date. 4. The College reserves the right to cancel or defer courses, and to alter course timetables and class locations without notice. If the College fails to start to provide the course to you at our Colleges campus on the agreed starting day or ceases to provide the course at our Colleges campus at any time after it starts, but before it is completed; and you have not withdrawn before the default day, within 14 days, either you will be offered a place in an alternative course at the College s expense, that is accepted by you in writing or you will be refunded the unused portion of the tuition fees (The refund amount is the product of the weekly tuition fee X number of weeks in default period) that the College received in accordance with the Education Services for Overseas Students Act In the case of your default with the following circumstances: a. the course starts at the Colleges campus on the agreed starting day, but you do not start the course on that day (and have not previously withdrawn); or b. you withdraw from the course at the Colleges campus (either before or after the agreed starting day); or

10 c. the College refuses to provide, or continue providing, the course to the student at the Colleges campus because of one or more of the following events: i. you failed to pay an amount you were liable to pay the College, directly or indirectly, in order to undertake the course; ii. you breached a condition of your visa; iii. misbehaviour by you no refund can be made except such cases as included in the above 2 and The College reserves the right to withdraw all its services if your conduct disrupts the normal operation of classes. In this case no fee will be refunded. 7. You or, if you are under the age of 18, your parents/guardian must agree to indemnify the College and/or its staff from any responsibility and/or claim for any possible injury, damage or loss during your attendance at any of our programmes or stay at the host family. 8. There will be no refunds or deductions for public holidays or the bank holiday (usually on the first Monday in August). 9. Entry fees on excursions and text books are an extra cost to students. 10. Entry requirements for the Colleges courses shall be in accordance with the ESOS Act 2000, the National Code and rules set by Government Departments. 11. Full amount of total invoice (Document of Offer) amount shall be paid at the time of enrolment unless instalment arrangements or a different time of payment is agreed and specified in the College s invoices (Document of Offer). In the case of specially agreed instalments the College reserves the right to charge you a penalty of not less than $200 each time for every delay in your payments. Notwithstanding this clause, if you fail to pay fees on due date or at the latest upon receipt of due notice, the College reserves the right to terminate your enrolment. 12. The amount of invoice (Document of Offer) as per the Payment Schedule in the attached Document of Offer shall be paid at the time of enrolment unless instalment arrangements or a different time of payment is agreed and specified in the College s invoices (Document of Offer). In the case of scheduled payments and specially agreed instalments the College reserves the right to charge you a penalty of not less than $200 each time for every delay in your payments. Notwithstanding this clause, If you fail to pay fees on due date or at the latest upon receipt of due notice, the College reserves the right to terminate your enrolment. An instalment plan if any mentioned, is offered only in case students are unable to pay tuition fees as per the College s standard Payment Schedule, but this will not negate our standard terms of payment, i.e. according to the College s standard Payment Schedule and the College s Refund Conditions regarding a cancellation fee the College charges in case of refund. A cancellation fee as per the College s Refund Conditions applies also to unpaid tuition fees in the Document of Offer, not just to the paid instalment amounts. 13. TPS (Tuition Protection Service) does not apply for enrolment fee, material fees (textbooks, resources, calculator, stationery, tools, uniform, etc.), administration fees, sports and excursion fees, examination fees, work placement fees, OSHC fee, RPL (Recognition of Prior Learning) assessment fee, accommodation (homestay, etc) placement and accommodation fees, guardian placement and guardian fees, airport transfer fee and any other fees and charges other than tuition fee. The above Conditions do not remove the right of the student to complain and appeal through the College s Complaints and Appeals Processes and also this Agreement and the availability of Complaints and Appeal Processes do not remove the right of the student to take further action under Australia s consumer protection laws. Upon signing the enrolment form you are deemed to have entered into a written agreement with the College based on the conditions of enrolment, and have agreed that all information provided by you including personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by you of a student visa condition may be made available to Australian Government and designated authorities and if relevant, the Tuition Protection Service (TPS) and the Overseas Students Tuition Fund (OSTF), pursuant to obligations under the ESOS Act 2000 and the National Code.The College's dispute resolution processes do not circumscribe the student's right to pursue other legal remedies. You have an obligation to notify the College of a change of address while enrolled in the course. You will find more information including Policies and Requirements and also ESOS Requirements (List of Agents) on our website: If you have a plan to bring your school-aged dependant/s with you, you should be aware of Australia's schooling obligation and options, including the fact that your school aged dependant/s will be obliged to attend school whilst in Australia, and that school fees may be incurred. For further details, please see the DIBP website: Please come to our school at 8: 30 am on your start date to attend the orientation and placement tests, with your passport and 2 pieces passport-sized photos. If you require any assistance with the visa application, or further information regarding this offer, please do not hesitate to contact our office directly. Yours sincerely Registrar AGREEMENT OF STUDENT and/or PARENT/LEGAL GUARDIAN: I have read, understood and accepted the conditions of enrolment including the cancellation, refund, Privacy Policies (stipulated in the Conditions of Enrolment mentioned in the Enrolment Form and Tuition Fees List) and study hours are according to the College s timetable and that arrangements for a guardian (if student is less than 18 years old) shall be done in accordance with the ESOS ACT 2000, the National Code and the rules set by Government Departments and the Document/s of Offer are part of this Agreement. (The description of ESOS framework is available at the website and also certify that the information provided is correct, and apply for enrolment at Specialty Language Centre or Oxford College of English.

11 Student Signature: Date: / / Parent/Legal Guardian s Signature: (only if student is less than 18 years old) In case of parent, a copy of passport page where parents signature appears is required. In case of Legal Guardian, copy of court/tribunal order appointing you as the Legal Guardian is required. V.1.23 E. Kawamura 2 June 2015

12 English Language and Preparation for Further Studies OXFORD COLLEGE OF ENGLISH SPECIALTY LANGUAGE CENTRE Provider: Cyneast Pty. Ltd. trading as above. Provider No.: 00048F A.C.N A.B.N Level 6, 815 George Street Sydney, N.S.W. 2000, Australia Postal: P.O. BOX K392 Haymarket, Sydney, N.S.W. 1240, Australia Website (Homepage): Tel: (61 2) Fax: (61 2) [Date] [Name of student] [C/O Agency Name] [Address of Agent] AGREEMENT The agreement is between the College and the student or the person whose signature appears on this agreement. LETTER OF OFFER [Name of student] (DOB: / /, Reference No. ) Dear [Name of student], I am pleased to advise that your application for admission to Specialty Language Centre (here in after referred as the College ) has been accepted upon returning this Agreement with your or Parent/Legal Guardian s Signature to the College. Details of the offer and conditions are outlined below. Course Details Name of course General English CRICOS Code G Entry Level Beginner to Advanced Provider Codes 00048F Course Duration 20 weeks Start Date / End Date 11th January 2010 / 28th May 2010 Shift Morning (8:30 am 12:50 pm) Lesson Hours 20 hours/week from Monday to Friday Total fees of the Course Attached Documents of Offer (A) and (B) are part of the Agreement. Tuition fee : A$6, ($315/week) + Enrolment fee: A$ Material Fee: A$ OSHC for 6 months: A$ = Total: A$6, Enrolment Fee $200, Accommodation (including Homestay) Placement Fees $200 and Guardian Placement Fee $225 are non-refundable under any circumstance. Refundable amounts are as per the Conditions mentioned below. Course fees payable A$6, (See the breakdowns in the Document of Offer) to issue CoE Conditions of Refund See below. and other conditions Condition of Offer - Please note that prices, terms and conditions are subject to change without notice. If you wish to accept this offer and confirm your place, you will need to pay the fees according to the payment schedule in the attached Document of Offer. How to pay: Payment should be made in the form of a bank cheque or draft in Australian dollars made payable to Cyneast Pty. Ltd. or payment may be remitted by Telegraphic Transfer direct to our account ( ) at Commonwealth Bank of Australia, George Street, Haymarket, Sydney NSW The Confirmation of Enrolment (CoE) Letter, to be used for obtaining the Australian Student Visa, will be issued immediately on receipt of the total fees we quoted. Conditions: The College reserves the right to cancel or defer courses, and to alter course timetables and class locations without notice. If the College cancels, terminates or defers any course, you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act The refund will be provided within 2 weeks of the default date. In the case of your default, no refund can be made. Once a visa has been approved, no refund will be made notwithstanding of the afore-mentioned other conditions except the case where the College cancels, terminates or defers the course, in which case you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act 2000.

13 An instalment plan if any mentioned, is offered only in case students are unable to pay tuition fees as per the College s standard Payment Schedule, but this will not negate our standard terms of payment, i.e. according to the College s standard Payment Schedule and the College s Refund Conditions regarding a cancellation fee the College charges in case of refund. A cancellation fee as per the College s Refund Conditions applies to unpaid tuition fees in the attached Document of Offer, not just to the paid instalment amounts. Upon signing this Agreement you are deemed to have entered into a written agreement with the College based on the conditions of enrolment, and have agreed that all information provided by you including personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by you of a student visa condition may be made available to Australian Government and designated authorities and if relevant, the Tuition Protection Service (TPS) and the Overseas Students Tuition Fund (OSTF), pursuant to obligations under the ESOS Act 2000 and the National Code. The Agent Commissions deducted by an Agent from the payment of tuition fees will not be refunded by the College to you. The Agreement, the availability of complaints and appeals processes and the above conditions do not remove the right of student to take action under Australia s consider protection laws and the College s dispute resolution processes do not circumscribe the student s right to pursue other legal remedies. You have an obligation to notify the College of a change of address while enrolled in the course. Conditions of Enrolment / Refund Policy 1. Enrolment, Accommodation (including Homestay) and Guardian Placement fees and Airport transfer fees are not refundable. 2. Any request for refund, whether it be for visa refusal or not, is to be made in writing to the College s Administration Officer. The College requires the rejection letter from the Department of Immigration and Border Protection and the College s document for authorisation of third party, if applicable, to receive a refund with signatures in the case that the recipient of the refund is different from the student. The refund will be made within 4 weeks after the default day. The Receipt document is to be signed and returned to the College immediately upon receipt of the refund. Case A: In case of visa refusal, the refund amount will be calculated as follows: Case A: Refund Amount Tuition fee received by the College (as per the College s Document of Offer) (A); OSHC (B) if the College received; Enrolment, Accommodation (including Homestay) and Guardian Placement fees and Airport Transfer fees (C) if the College received; Cancellation fee (D), $500 or 5% of the course fee received from you, whichever is less according to 46D(7) and 47E(4) of the ESOS Act Refund Amount = (A) + (B) + (C) (D) Case B: If you wish to cancel your enrolment for any other reason and your written notice is received by the College 28 days or more before your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses). The College charges a cancellation fee equivalent to 20% of the tuition fee, and this and International Money Transfer Bank fees will be deducted from a refund. (See the Conditions of Enrolment for Principal courses in the case of a package of 2 or more courses.) (100% tuition fee will be retained in the case of Visitor or Working Holiday visa). Case B: Refund Amount Tuition Fee received by the College (as per the College s Document of Offer) (A); Material Fee (B) if the College received; OSHC (C) if the College received; Cancellation Fee: Tuition fee (as shown on the Agreement) x 0.2 (D) Refund Amount = (A) (D) + (B) + (C) Case C: If you cancel your enrolment and you notify the College in writing less than 28 days before your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses). The College charges a cancellation fee equivalent to 12 weeks of the tuition fee, and this and International Money Transfer Bank fees will be deducted from a refund. (See the Conditions of Enrolment for Principal courses in the case of a package of 2 or more courses.) (100% tuition fee will be retained in the case of Visitor or Working Holiday visa). Case C: Refund Amount Tuition Fee received by the College (as per the College s Document of Offer) (A); Material Fee (B) if the College received; OSHC (C) if the College received; Cancellation Fee: Weekly tuition fee (as shown on the Agreement) x 12 (D) Refund Amount = (A) (D) + (B) + (C) If you cancel your enrolment or withdraw from the course on or after your original course starting date (this course starting date will be the original starting date shown on the first agreement initially issued, and it will be the original starting date of the first course of a package in the case of a package of 2 or more courses), the tuition and other fees including tuition and other fees for the principal course in the case of a package of 2 or more courses will be retained and not be refunded. If you are introduced to the College through a third party which retains any portion of your payment, or charges or any additional fees paid by you, such monies will not be refunded by the College, as such the third party/person shall be deemed to be your agent and not an agent of the College. Once a visa has been approved, no refund will be made notwithstanding of the afore-mentioned other conditions except the case where the College cancels, terminates or defers the course, in which case you will be refunded the amount of course money the College received in accordance with the Education Services for Overseas Students Act Should you wish to cancel your accommodation and/or welfare arrangement for any other reason than a refusal of your visa, Homestay and Guardian fees that the College received will be refunded only if you notify the College in writing more than 28 days before your course starting date. 4. The College reserves the right to cancel or defer courses, and to alter course timetables and class locations without notice. If the College fails to start to provide the course to you at our Colleges campus on the agreed starting day or ceases to provide the course at our Colleges campus at any time after it starts, but before it is completed; and you have not withdrawn before the default day, within 14 days, either you will be offered a place in an alternative course at the College s expense, that is accepted by you in writing or you will be refunded the unused portion of the tuition fees (The refund amount is the product of the weekly tuition fee X number of weeks in default period) that the College received in accordance with the Education Services for Overseas Students Act In the case of your default with the following circumstances: a. the course starts at the Colleges campus on the agreed starting day, but you do not start the course on that day (and have not previously withdrawn); or