CONFIGURING TALKSWITCH FOR CBEYOND SERVICE

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1 TALKSWITCH TECH NOTE CONFIGURING TALKSWITCH FOR CBEYOND SERVICE CONFIGURING TALKSWITCH FOR CBEYOND SERVICE CT.TS Before proceeding, we recommend that you follow the steps outlined in the Start Guide included with your TalkSwitch 48-CVA unit. Also ensure you have the configuration parameters for setting up service with the Cbeyond network. Step 1: With the TalkSwitch configuration software already installed, open the software and connect to your TalkSwitch unit. On the System Information -> IP Configuration page, set the System IP to Use the following IP and DNS information. Enter either the IP address provided to you by your provider or the IP address assigned to you by the network administrator. Under the Public Wan IP Address section, set the type value to static and enter the same IP address that is currently set for the System IP (Box 1). 1

2 Step 2: Proceed to System Information -> VoIP Configuration and fill in the fields with the information provided by Cbeyond for your account. These include: a) Service Provider Name: Cbeyond b) Proxy Server Name: sipconnect.xxx0.cbeyond.net c) Registrar Server Name: sipconnect.xxx0.cbeyond.net Where xxx = atl for Atlanta, dal for Dallas, den for Denver, etc. The value for xxx will be provided by Cbeyond. d) Outbound Proxy: leave empty e) Realm/Domain: sipconnect.xxx0.cbeyond.net Where xxx = atl for Atlanta, dal for Dallas, den for Denver, etc. The value for xxx will be provided by Cbeyond. 2

3 Step 3: Proceed to the System Information -> VoIP Numbers page. Select a VoIP Numbers tab and check the Activate VoIP Number box, then click on the Service Provider Profile button. Enter the Phone Number, User/Account and Password information for your accounts. a) Phone Number: Enter your 10 digit Cbeyond number Area code, then Number. Do not enter a Country Code (calls will not work if a Country Code is entered). b) User/Account: Enter exactly as provided in the Cbeyond Install Profile. This should be your 10 digit phone number. c) Password: Enter exactly as provided in the Cbeyond Install Profile. 3

4 Step 4: Proceed to the System Information -> Line Hunt Groups page. Select a Hunt Group to use for accessing Cbeyond service and ensure Line Type is set to Cbeyond VoIP Numbers. In this example, Hunt Group 88 is configured to access all available VoIP lines. For convenience, you can assign a name to the selected Line Hunt Group (e.g. Cbeyond). Step 5: Save settings to TalkSwitch by selecting File from the menu and then Save to TalkSwitch. Ensure you configure the TalkSwitch Call Handling parameters to handle inbound VoIP calls. See the TalkSwitch VoIP Configuration Guide for more information on configuring VoIP Numbers for inbound calls. Be sure to Save to TalkSwitch after making changes. Step 6: Ensure you have your firewall ports properly mapped to TalkSwitch. In order to support VoIP calls through a router or firewall, the firewall needs to be configured to allow VoIP traffic through certain ports. The ports required open by TalkSwitch are as follows: Port Type 5060 UDP (Map to IP address of TalkSwitch acting as Local Proxy usually Unit ID 1) UDP (Map to IP address of TalkSwitch Unit ID 1) UDP (Map to IP address of TalkSwitch Unit ID 2) UDP (Map to IP address of TalkSwitch Unit ID 3) UDP (Map to IP address of TalkSwitch Unit ID 4) For additional information on configuring port forwarding for your router, please visit: 4

5 Step 7: Confirm that your Cbeyond VoIP Number(s) have registered. Go to the System Information -> VoIP Numbers menu and select a Cbeyond number tab. At the bottom of the page, click on the View Registration Status button. The Registration Status window will open, showing the registration status for each Cbeyond ID number. Note: If the status shows a Not Registered result (e.g. client ID below), then there is a problem with the configuration or connection to the network. If so, double-check that all information entered in Steps 1 6 is correct. For additional help, refer to the Internet Telephony Service Provider Troubleshooting Guide included in your TalkSwitch configuration (typically at START -> Programs -> TalkSwitch > Documentation -> Quick Guides). About TalkSwitch TalkSwitch is dedicated to providing small and multi-location businesses with innovative telecommunications solutions. Since 1990, TalkSwitch has delivered rich features, high functionality and unbeatable value. Ideal for businesses with up to 32 telephone users per office, TalkSwitch systems provide users with options to connect to both the traditional telephone network (PSTN) and Voice over IP (VoIP) networks. TalkSwitch is headquartered in Ottawa, Canada. For more information, visit us at or call us toll free in North America at In all other markets call Step 8: Place a test call by first dialing the hunt group programmed for Cbeyond. In this example it s 88. Next, dial a phone number to confirm the system is properly configured. TalkSwitch

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