nexvortex Setup Guide

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1 nexvortex Setup Guide CUDATEL COMMUNICATION SERVER September S P R I N G S T R E E T H E R N D O N V A

2 Introduction This document is intended only for nexvortex customers and resellers as an aid to setting up the CudaTel Communication Server PBX software to connect to the nexvortex Business Grade SIP Trunking Service. Further CudaTel Communication Server information can be found at Further help may be obtained by ing If you find any errors in this document or have any suggestions, please us at so that we can make updates to this document. Important! Your DNS Address Your specific DNS address was provided in the Account Set Up you received the day you opened your account. Your Authentication User ID and password are also in this . If you need assistance locating this information, please contact Note: For all instructions throughout this Guide, you must substitute your DNS address wherever xx.xx.xxx.xxx is referenced. Proxy Servers To connect to the nexvortex network, you will need to add our proxy address into your phone system or device. The address of our proxy server will be a fully qualified domain name (FQDN). It was automatically sent to you when your account was setup. If you no longer have this information or would like us to issue a new proxy key, please contact us at Note: If your system does not support a fully qualified domain name format, please contact support for a list of valid IP addresses for your account. Special Characters Please note that special characters should not be used anywhere in SIP configurations. These include, but are not limited and spaces. 2

3 Step 1: NAT Settings The first step is to ensure that the NAT (Network Address Translation) configuration is correct in your CudaTel configuration. Login as admin and navigate to Configuration > Network. Make sure that Behind NAT router is checked and that the External IP Address field contains the correct IP address. If the Auto-detect link fails to find the correct IP address then you will need to manually enter the value. Step 2: Trunk Settings For Registration Create a new SIP account in the CudaTel. Navigate to Providers > SIP Providers. Click New SIP Account. Configure these fields: Provider/Type: Generic SIP Name: nexvortex Host: (use Proxy IP Address supplied by nexvortex, which is usually px1.nexvortex.com or px3.nexvortex.com) Port: 5060 Realm: nexvortex.com Username: (use Authentication Username supplied by nexvortex) Auth Username: (Same as Username) Auth Password: (use Authentication Password supplied by nexvortex) Registration: Check Requires Registration only if you have a dynamic IP address, otherwise leave unchecked and nexvortex will use IP-based authentication. Click Create Gateway and your nexvortex account will be added to the CudaTel. Step 3: Call Routing Outbound Call Routing For 10/11-digit dialing: Navigate to Providers > Call Routing. Click Add a routing entry Select North America (NANPA) from the Call Type drop-down list. Select nexvortex from the Destination drop-down list. Make a test call. 3

4 For 7-digit dialing: Navigate to Configuration > Phones and make sure that the default area code is set. Navigate to Providers > Call Routing. Click Add a routing entry Select 7-digit dialing (Area Code xxx) from the Call Type drop-down list. Select nexvortex from the Destination drop-down list. Make a test call. For emergency (911) routing: Navigate to Providers > Call Routing. Click Add a routing entry Select North America (NANPA) from the Call Type drop-down list. Select nexvortex from the Destination drop-down list. Contact nexvortex support before you attempt any 911 calls. Please ensure you know the 911 call back number and that it is routed appropriately. For further details please log in to your account and click on 911. Inbound Call Routing Make sure that the DID number is properly routed to the CudaTel. (See section 9 Number Routing in the nexvortex Implementation and Planning Guide. The guide is available from Support > Setup Guides in the nexvortex online portal.) Put the full phone number (1 + area code + phone number) in the Translation field. The number in the Translation field corresponds to the External Number added to the CudaTel. (Examples: or ) In the CudaTel user interface, navigate to Providers > SIP Providers and click on the nexvortex entry. Scroll down and click on Add External Numbers. Add the full phone number as it appeared in the Translation field in the previous step. (Repeat for each DID number.) Click Add Numbers to complete the action. Each DID added in this step becomes an External Number that can be assigned to a user, automated attendant, or other extension in the CudaTel. The easiest way to test the DID is to assign it to a user. Navigate to Extensions > People and select a user who has a phone assigned. Scroll down to Secondary Numbers and Extensions. Click the drop-down list under Add Number and select External Number. A new drop-down list will appear. Select the desired phone number from this second list and then click Add Extension. The phone number will now appear under the Secondary Extensions and Numbers list. Make a test call to the phone number, perhaps from a mobile phone, to confirm that it is operating. Firewall/Router You will need to open UDP port 5060 on your firewall to enable the SIP signaling to traverse. You will also need to open the RTP or audio UDP ports. The CudaTel uses UDP ports through (TCP on these ports is not required by the CudaTel.) nexvortex also requires that traffic be able to reach the CudaTel from the following IP addresses:

5 Troubleshooting Customer System will not register with nexvortex: - Check that the SIP Account s host field is xx.xx.xxx.xxx - Check you have the correct proxy user name and password configured. Customer System cannot make a call: - Check that the SIP Account s host field is xx.xx.xxx.xxx - Check you have the correct proxy user name and password configured. Customer System cannot receive a call: - Some systems require our IP Address xx.xx.xxx.xxx for verification to be configured - Check that you have setup the IP route for the number correctly with nexvortex. This is done through the customer or reseller Partner Connect portal->preferences->inbound Number Routing - Check that the dial plan is configured to route the number to a valid location on the customer system. One way audio or no audio after call is setup: - Check the RTP audio UDP ports are open on the firewall. Important! Your DNS Address Your specific DNS address was provided in the Account Set Up you received the day you opened your account. Your Authentication User ID and password are also in this . If you need assistance locating this information, please contact Note: For all instructions throughout this Guide, you must substitute your DNS address wherever xx.xx.xxx.xxx is referenced. Further help may be obtained by ing 5

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