Bill Pay Conversion Process FAQs

Transcription

1 Bill Pay Conversion Process FAQs Do I need to do anything because of the conversion? Will my payments process as scheduled during the conversion? Will my current e Bill delivery be transferred to the new system? Will my auto payments attached to e Bills be transferred to the new system? What can I proactively do to ensure my payments are delivered correctly? Will all my current payees be available in the new Online Bill Pay? Will I be able to continue to see my Payment History? Will a payment I set for $0.00 to act as a bill reminder be transferred to the new system? What if I am in a collection process within my Bill Pay account? Do I need to do anything because of the conversion? Yes, there are several items you need to be aware of and take appropriate steps to avoid potential payment problems. These include: Prior to the Conversion Update your payee information with the most current address from your billing statement. Update your payee specific account number information to ensure proper payee credit is given. Verify your desired next payment date per payee is accurately displayed in the Bill Pay system. Move payments scheduled 3 to 5 days following the conversion to either before the conversion, to the 5th day after conversion, or make the payments by another method. Note that your current e Bills will not transfer to the new system and as a result any autopayments connected to your e Bills will not be paid after the conversion and need to be made manually after conversion. During the Conversion Conversion takes place from June 20 to June 22, The Bill Pay system will be unavailable and no changes will be possible during this time. After the Conversion Review your payments closely to ensure proper payment delivery and credit is recorded. Click the GET BILL icon next to your bills to set up e Bills following conversion. If you receive an error message you may need to wait one to two billing cycles from your Biller before you will be able to do this. If the error message continues after one billing cycle, you should contact your biller to request a re set of your e Bill with that biller. See related detail in questions below.

2 Will my payments process as scheduled during the conversion? Current e Bills and the auto payments attached to e Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set up new e Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before reenrolling in e Bills. It will depend on the biller s cycle timing as to when the first e Bill for that biller will arrive. Payments scheduled to occur during the 4 days following your conversion have the highest risk of possible delays. Payments scheduled during this time will be processed but will likely be delayed 3 to 5 business days. Time sensitive payments should be moved either prior to the conversion start or delayed until June 27 th or the 5th day following the conversion. Delivery and fee guarantees will not apply during this time. You do not have to act for one time payments and recurring payments (not connected to an e Bill) you have already scheduled. These payments should continue without interruption after our new service launch (but you should still go online to verify that those payments did process). Will my current e Bill delivery be transferred to the new system? No, the current e Bills that you have set up for payees will not be transferred to the new system. After conversion you will be able to reset your e Bill request in the new system. You should wait one billing cycle from the biller before re enrolling in e Bills. It will depend on the biller s cycle timing as to when the first e Bill for that biller will arrive. Will my auto payments attached to e Bills be transferred to the new system? No, Current e Bills and the auto payments attached to e Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set up new e Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before reenrolling in e Bills. It will depend on the biller s cycle timing as to when the first e Bill for that biller will arrive. What can I proactively do to ensure my payments are delivered correctly? You can update your payee information with the most current address from your billing statement. Update your payee specific account number information to ensure proper payee credit is given. Review that your desired next payment date per payee is accurately displayed in the Bill Pay system. Also, reviewing your payments pre conversion and post conversion to ensure proper payment delivery and credit is recorded. Current e Bills and the auto payments attached to e Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set up new e Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before reenrolling in e Bills. It will depend on the biller s cycle timing as to when the first e Bill for that biller will arrive.

3 Will all my current payees be available in the new Online Bill Pay? Yes, both current payees and previously deactivated payees will be available in the new Online Bill Pay system. All payment history for the previous 6 months will convert to the new Online Bill Pay system. However, it may not be available until a few days after our conversion. Will I be able to continue to see my Payment History? Yes, all of your previous Payment History for the past 6 months will be viewable within the new Online Bill Pay system. However, it may not be available until a few days after our conversion. Will a payment that I previously set for $0.00 to act as a bill reminder be transferred to the new system? Scheduled payments must be greater than $0.00 (zero) to be moved to the new system. You may set up bill reminders in place of $0.00 scheduled payments. Bill reminders will be moved to new system. What if I am in a collection status within my Bill Pay account? If your current Bill Pay account is in Collection status with us or any other financial institution using Fiserv as their third party Bill Pay provider your account will not be converted. You will need to bring your account current prior to conversion or once your account is current in post conversion you will have to re enroll for Bill Pay services to resume. General Bill Pay FAQs Paying Bills online is a powerful feature of your Online Banking Bill Pay service. Pay almost anyone from your utility company to the babysitter. You may never have to write another check. Review the questions below to learn more about paying bills online and see how easy paying bills can be. What is Bill Pay? What are some additional features of the Online Bill Pay service? Who Can Use Bill Pay? Which Internet Browsers are supported for the Bill Pay Service? How much does Bill Pay Cost? What is a Biller? What are e Bills and how do they work? Do I need to sign up with the merchant to receive e Bills? Will I continue to receive paper statements from the merchant once I enroll in e Bills? How do I review and pay e Bills? Can I be notified about a scheduled payment once it is paid? What accounts can I pay bills with? How are my payments sent to billers?

4 How will I know if a payment is made electronically, by corporate check or by laser check? Can I schedule a Bill Payment for a weekend or holiday? Can I change or cancel my scheduled bill payment? How far in advance can I schedule a payment? What if I still have more questions about the Online Bill Pay service? What is Bill Pay? Bill Pay is a service offered by Nevada State Bank Online Banking that allows you to set up online bill payments to just about any company or person. You select which person or company you want to pay, and your Online Bill Pay service allows you to choose the date you want for a bill to be paid. What are some additional features of the Online Bill Pay service? You can add a biller, review your pending payments, check bill reminders, and view your e Bills and more from one easy to navigate payment center. You can also choose to view "Bill History" and "Manage Your Bills" all using the tabs at the top of the Bill Pay screen. To add more convenience and control over your finances, Online Bill Pay allows you to select the date when you would like your biller to receive the funds. Additionally, with e Bills, you can elect to receive actual copies of your merchant bills directly through the Online Bill Pay. You no longer have to wait to receive bills in the mail or log into your biller's site. e Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can unify and centralize your bill paying. Also, you will automatically receive temporary trial e Bill service from certain payees. With trial e Bills you can try out a payee s e Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e Bills from that payee. Who Can Use Bill Pay? Anyone who has a Nevada State Bank personal or small business checking and/or money market account may enroll for Online Banking with Bill Pay. Which Internet Browsers are supported for the Bill Pay Service? Supported browsers include the current stable releases of Firefox, Chrome, Safari, and Internet Explorer. Internet Explorer 8 users may experience difficulties in printing or with some scroll screens. To resolve printing issues we recommend using an alternative browser such as Chrome or Firefox. Other functional uses of the Bill Pay service are not affected when using Internet Explorer 8. How much does Bill Pay cost? There's no charge to enroll in Bill Pay and no monthly service fee! For businesses, a fee of $9.95/month for up to 20 bills and $0.50 for each bill thereafter 20 applies. Please check your account s terms and conditions to see if these fees apply to your account.

5 What is a Biller? Also known as a Payee, a Biller is any company or person you would like to pay using the Online Bill Pay service. What are e Bills and how do they work? With e Bills, you can now choose to receive actual copies of select merchant bills directly through Online Bill Pay. You will no longer have to wait to receive your bills in the mail or log into your biller s site. e Bills will be available from hundreds of companies, including major utilities and retailers nationwide. Also, you will automatically receive temporary trial e Bill service from certain payees. With trial e Bills you can try out a payee s e Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e Bills from that payee. Do I need to sign up with the merchant to receive e Bills? No, you have the ability to sign up for e Bills for select merchants directly from within Online Bill Pay. Also, you will automatically receive temporary trial e Bill service from certain payees. With trial e Bills you can try out a payee s e Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e Bills from that payee. Will I continue to receive paper statements from the merchant once I enroll in e Bills? There may be some overlap from the time you sign up for e Bills and the time the merchant stops sending a paper statement via U.S. mail. However, after signing up for the service, you will only receive that merchant s statements via e Bill. If you continue to receive paper statements, you will need to contact the merchant and request that paper statement no longer be distributed to you. Also, you will automatically receive temporary trial e Bill service from certain payees. With trial e Bills you can try out a payee s e Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e Bills from that payee. How do I view and pay my e Bills? Merchants offering e Bills will appear in the Payment Center with a Get Bill icon to the left hand side of the biller name. To pay an e Bill, click on the icon and follow the on screen instructions to view and pay your e Bill. You can instruct us to pay that particular e Bill or automatically pay all e Bills that come from that Biller. Can I be notified about a scheduled payment once it has been paid? You can set up Reminders on billers and have the option to receive notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center Recent Payments section, and view payment history on the Bill Activity page.

6 What accounts can I use with Bill Pay? Nevada State Bank customers with a checking and/or money market account can use the Online Bill Pay service. How are my payments sent to billers? Payments made through the Online Bill Pay service are processed either electronically, by a corporate check that our third party service provider draws against its own account, or by a laser draft that our third party service provider draws against your account with us. Funds for an electronic payment are deducted from your account when the electronic payment processes. Funds for a corporate check payment are generally deducted from your account on the date you scheduled for your payment. Funds for a laser draft payment are deducted from your account when the laser draft is presented to us for payment. How will I know if a payment is made electronically, or by corporate check, or by laser draft? When you are scheduling a payment, the dynamic payment calendar allows you to pick your first available pay date. For electronic payments, the first available pay date in most cases will show as the next business day. For check payments, the next available pay date will typically display 2 5 business days from the current date. Can I schedule a Bill Payment for a weekend or holiday? No. Within Online Bill Pay, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day. For example, if your recurring payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before. Can I change or cancel my scheduled bill payment? You may change or cancel any payment that is in a Pending status up until payment processing begins at 2:00 p.m. Pacific Time You may review your previously scheduled or pending payments in the Pending Payments box within the Payment Center. For other information regarding cancelling payments or stopping payment, please refer to the Bill Pay Service Agreement by clicking here. How far in advance can I schedule a payment? You can schedule a payment up to one year in advance.

7 What if I still have more questions about Nevada State Bank Online Bill Pay? If you still have questions regarding Online Bill Pay, please call us at or visit us at a branch today!