Technical Training Manual - Office Cleaning

Transcription

1 Office Cleaning Methods Nightly cleaning Equipment Cleaning procedures Weekly cleaning Monthly cleaning Nightly Checklist Copyright Dublcheck Cleaning Services Ltd. Aug-02 Page 121

2 Office Cleaning Methods Methods and procedures are very important and must be reviewed often. Contract cleaning is defined as performing a predetermined schedule of services at a predetermined fixed rate. Therefore, speed and efficiency will decrease labour costs and increase profits. Prior to starting a new account, organize a plan of action. The best approach is one that requires the least amount of steps and backtracking. Make sure all needed equipment and supplies are available when starting each clean. Repeated trips to the storage area or stock room wastes time and motion. Spray bottles of glass-cleaner and all-purpose cleaner, a clean lint-free cloth, and a duster or dust cloth will take care of most office cleaning needs. Have these items handy while leaving both hands free. Items may be carried on a belt, in pockets or in an apron. Another helpful hint is that right-handed individuals should travel in a counterclockwise direction. This allows items to be picked up with the left hand and cleaned with the right, or power hand. By following this procedure, less motion is required, reducing fatigue and reducing the risk of accidental breakage. Procedures from building to building will vary depending on size, layout, density, etc. The key point to remember is wasted motion and lost time equal higher labour costs and less profit. Nightly cleaning Equipment Apron/bucket (method of carrying equipment and supplies) Pre-mixed glass cleaner Pre-mixed all purpose cleaner Neutral floor cleaner concentrate for mop water Furniture polish Stainless steel cleaner Sanitizer cleaner Treated dust cloth and/or duster (feather or lamb's wool) Clean lint free cloth Vacuum cleaner Dust mop assembly Mop/bucket/wringer Gloves Copyright Dublcheck Cleaning Services Ltd. Aug-02 Page 122

3 Cleaning procedures Cleaning steps should occur in the following sequence. This logical approach will reduce cleaning time and ensure that no areas are overlooked. Complete all tasks, except floor care, in individual rooms or areas before proceeding to the next area. Floor care will always remain the last procedure. Empty ashtrays: The palm is sensitive to heat. Therefore, when emptying ashtrays, place the hand over the ashtray to ensure all smoking materials are extinguished. Empty the contents of the ashtray into the rubbish removal container. Clients may prefer that a separate container be used for fire hazard safety. Using glass cleaner, spray directly into the ashtray and wet wipe. Use a lint free cloth to thoroughly clean and polish. Only use this cloth for ashtrays. Return the ashtray to the EXACT SPOT from which it was removed. Alternatively ashtrays may be washed and dried. Empty rubbish bins: Using a heavy-duty large plastic liner, empty contents of rubbish bins. A mobile barrel in which to place the individual rubbish liners is preferred. When rubbish liners are used, inspect and replace the liners as needed. Ask for clarification as to liner replacement policy. Inspect rubbish bins. Clean the interior with disinfectant cleaner to remove any spilled food remains or other matter. After installation, replacement liners may be tied at the top to ensure a snug fit. This prevents the liner from collapsing when heavier materials are discarded. Wet wipe the exterior of the bin as needed using a damp cloth with a sanitizer/detergent spray cleaner. Return rubbish bins to the exact spot from which they were removed. NOTE: Placing several extra bin liners into the bottom of the bin, underneath the liner being used, saves time when changing liners. Also, when compacting rubbish into the large rubbish liner, do not use the hands as sharp objects can cause serious injury. Dusting: Damp wipe all horizontal surfaces to remove coffee rings and spillage as needed. Thoroughly dust alt horizontal surfaces, including desk tops, file cabinets, chairs, tables, pictures, window sills and all other such furnishings. Use a duster or treated dust cloth. If desks are cluttered, receive instructions from the client as to disturbance policy. Desktop items, such as stack trays, calculators and telephones must be dusted, then moved to facilitate dusting the desktops themselves. Remember to return all items to their proper positions. Check upholstered chairs for dust build up, especially in the corners. Clean with a duster or damp clean cloth. Also dust chair rails and legs as needed. Vacuum if necessary. Damp wipe: entrance metal and entrance glass to remove finger-marks; use a clean cloth and stainless steel cleaner for metal. Use glass cleaner and cloth or paper towel for entrance glass. Spot clean: partition (interior) glass: spot cleaning is performed to remove smudges, streaks or finger-marks. Use glass cleaner and paper towels. Copyright Dublcheck Cleaning Services Ltd. Aug-02 Page 123

4 Dust mop and damp mop: hard surface floors to remove any spillage or soiled areas. Procedures may be reviewed under the appropriate headings within this manual. Vacuum traffic patterns: Vacuuming is the last procedure in nightly office cleaning. A commercial vacuum cleaner is recommended. When vacuuming nightly, include all high traffic areas such as entranceways, hallways, doorways and floor mats. Also vacuum visible debris in other areas. Set vacuum cleaner height adjustment so brushes just touch the carpet. This will prevent excessive brush wear and allow the vacuum motor to perform at full efficiency. Weekly cleaning Additional Equipment Portable vacuum cleaner with attachments Floor machine Floor machine buffing pad Spray buff solution NOTE: When accomplishing weekly or monthly scheduled maintenance, remember to also complete nightly duties as well. Dusting: Thoroughly dust all vertical surfaces, including desks, file cabinets, chairs, tables and all other such furnishings. Use a duster or treated dust cloth. Vacuum all carpeting thoroughly: Weekly vacuuming is much more detailed than nightly vacuuming. Requirements include vacuuming in corners, along edges, and beneath and behind furniture. After scrupulously vacuuming corners and edges, vacuum all remaining carpet. Dust mop and damp mop: hard surface floors. Unlike nightly wet mopping, which includes mopping to remove spillage of soiled areas only, weekly mopping is a more detailed process. Requirements include mopping corners, along edges, and beneath and behind furniture. This thorough mopping is vital in the total maintenance programme for hard surface floors. Buff: hard surface floors, if needed, to enable them to present the best possible appearance at all times. The primary purpose of buffing is to harden the floor finish, thereby protecting the flooring material, and to remove surface scuffmarks. From the client's perspective, the purpose of buffing is strictly to enhance the shine. By following scheduled maintenance, all requirements will be satisfied. Copyright Dublcheck Cleaning Services Ltd. Aug-02 Page 124

5 Monthly cleaning High dusting: High dusting is generally considered to be areas above six feet. Areas include ceiling vents, doorframes, etc. Use a duster or treated cloth. Remove: fingerprints and marks from around light switches and doorframes. Use allpurpose cleaner with a clean lint free cloth. Exercise caution when spraying near switches and outlets. As a safety precaution, spray all-purpose cleaner into the cloth prior to cleaning these areas. DO NOT SPRAY DIRECTLY INTO A SWITCH OR OUTLET. THIS MAY CAUSE SERIOUS INJURY AND/OR PROPERTY DAMAGE. Vacuum upholstered furniture: Using the vacuum cleaner with upholstery attachment, vacuum upholstered furniture as needed. Clean, rinse and refinish composition floor covering in areas showing excessive wear. Due to constant foot traffic, floor polish will deteriorate with time. In order to replace surface polish, which contains most of the embedded soil, scratches and scuffmarks, periodic scrubbing floors removes this surface polish. Using a new mop head, apply new polish. Damp wipe telephones: Use telephone wipes or a similar cleaner with a clean lint free cloth. When cleaning telephones, never spray directly onto the base unit or handset; it may cause corrosion or damage to internal wiring. Spray disinfectant cleaner into the cloth. Clean the base unit including the headset cradle. In the same manner, thoroughly clean all areas of the handset. Nightly Checklist 1. Upon entering the building to begin cleaning, check the memo pad in the predetermined location for notes concerning special instructions or requests, which may be left by the customer. 2. Use the customer s electricity wisely. Turn lights on and off as various areas are cleaned. 3. Review the cleaning schedule with employees often until its contents become firmly routine. 4. Inspect the work objectively. Will the tenant be satisfied upon returning in the morning? 5. Maintain equipment and supply cupboards in a neat and orderly fashion. 6. When exiting the facility, check lights, lock appropriate doors and windows, set alarm if applicable, and LOCK THE EXIT DOOR. Copyright Dublcheck Cleaning Services Ltd. Aug-02 Page 125