Cisco Unity Connection Phone Menus and Voice Commands

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1 Cisco Unity Connection Phone Menus and Voice Commands About the Phone Menu and Voice Command Tables, page Phone Menus for the Standard Conversation, page Phone Menus for the Classic Conversation, page Phone Menus for Optional Conversation, page 0 Phone Menus for Alternate Keypad Mapping N, page Phone Menus for Alternate Keypad Mapping X, page Phone Menus for Alternate Keypad Mapping S, page Voice Commands, page About the Phone Menu and Voice Command Tables The tables below show the most frequently used menus, shortcuts, and voice commands for managing your messages and preferences by phone for the different versions of the Cisco Unity Connection conversation. Ask your Connection administrator which conversation version you are set up to use. Phone Menus for the Standard Conversation Main Menu and Shortcuts (Standard Conversation), page Send a Message Menu and Shortcuts (Standard Conversation), page During Message Menu and Shortcuts (Standard Conversation), page After Message Menu and Shortcuts (Standard Conversation), page Recording Menu (Standard Conversation), page OL--0

2 Phone Menus for the Standard Conversation Cisco Unity Connection Phone Menus and Voice Commands Main Menu and Shortcuts (Standard Conversation) Revised November, 00 While listening to the Main menu, press: Hear new messages Send a message Review saved messages Review deleted messages Change setup options Change greetings Turn alternate greeting on or off Edit other greetings Change message notification Change fax delivery Select full or brief menus Change PIN Change recorded name Change call transfer Find messages from a Connection user Find messages from all outside callers Find messages from an outside caller Hear meetings Hear external messages OL--0

3 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for the Standard Conversation Switch between using the phone keypad and using voice commands (Connection 8. and later) Send a Message Menu and Shortcuts (Standard Conversation) After recording and addressing a message, press: Send message Add name Mark message urgent Request return receipt Mark message private Set future delivery Review recording Rerecord Add to the message Mark message secure During Message Menu and Shortcuts (Standard Conversation) While listening to a message, press: Restart message Play message by number Play previous message Play next message Save Delete OL--0

4 Phone Menus for the Standard Conversation Cisco Unity Connection Phone Menus and Voice Commands Reply Reply to all Return call to sender Forward message Slow playback Fast playback Change volume Reset volume to default level Rewind message Pause or resume Fast-forward Fast-forward to end Play first message Play last message Toggle urgent status on/off Skip message, save or restore as saved Skip message, save or restore as new Skip message, save as is Send fax to fax machine for printing Play message properties Cancel or back up Help * 0 OL--0

5 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for the Standard Conversation After Message Menu and Shortcuts (Standard Conversation) After listening to a message, press: Replay message Play message by number Play previous message Play next message Play first message Play last message Toggle urgent status on/off Save or restore as saved Delete Reply Reply to all Call the sender Forward message Save or restore as new Rewind Send fax to fax machine for printing Play message properties Save as is Cancel or back up Help 8 8 * 0 OL--0

6 Phone Menus for the Classic Conversation Cisco Unity Connection Phone Menus and Voice Commands Recording Menu (Standard Conversation) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 Phone Menus for the Classic Conversation Main Menu and Shortcuts (Classic Conversation), page Send a Message Menu and Shortcuts (Classic Conversation), page During Message Menu and Shortcuts (Classic Conversation), page 8 After Message Menu and Shortcuts (Classic Conversation), page Recording Menu (Classic Conversation), page 0 Main Menu and Shortcuts (Classic Conversation) Revised November, 00 While listening to the Main menu, press: Hear new messages Send a message Review saved messages Review deleted messages Change setup options Change greetings Turn alternate greeting on or off Edit other greetings Change message notification Change fax delivery OL--0

7 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for the Classic Conversation Select full or brief menus Change PIN Change recorded name Change call transfer Find messages from a Connection user Find messages from all outside callers Find messages from an outside caller Hear meetings Hear external messages Switch between using the phone keypad and using voice commands (Connection 8. and later) Send a Message Menu and Shortcuts (Classic Conversation) After recording and addressing a message, press: Send message Add name Mark message urgent Request return receipt Mark message private Set future delivery Review recording OL--0

8 Phone Menus for the Classic Conversation Cisco Unity Connection Phone Menus and Voice Commands Rerecord Add to the message Mark message secure During Message Menu and Shortcuts (Classic Conversation) While listening to a message, press: Restart message Play message by number Play previous message Play next message Save Delete Slow playback Change volume Fast playback Rewind message Pause or resume Fast-forward Fast-forward to end Restore as saved Reply Reply to all Forward message Save or restore as new 8 8 OL--0

9 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for the Classic Conversation Send fax to fax machine for printing Play message properties Skip message, save as is Cancel or back up Help 8 * 0 After Message Menu and Shortcuts (Classic Conversation) After listening to a message, press: Replay message Play message by number Play previous message Play next message Save or restore as saved Delete Reply Reply to all Call the sender Forward message Save or restore as new Rewind Send fax to fax machine for printing 8 OL--0

10 Phone Menus for Optional Conversation Cisco Unity Connection Phone Menus and Voice Commands Play message properties Save as is Cancel or back up Help * 0 Recording Menu (Classic Conversation) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 Phone Menus for Optional Conversation Main Menu and Shortcuts (Optional Conversation ), page 0 Send a Message Menu and Shortcuts (Optional Conversation ), page During Message Menu and Shortcuts (Optional Conversation ), page After Message Menu and Shortcuts (Optional Conversation ), page Recording Menu (Optional Conversation ), page Main Menu and Shortcuts (Optional Conversation ) Revised November, 00 While listening to the Main menu, press: Hear new messages Send a message Review saved messages Review deleted messages 0 OL--0

11 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Optional Conversation Change setup options Change greetings Turn alternate greeting on or off Change message notification Change fax delivery Select full or brief menus Change PIN Change recorded name Change call transfer Find messages from a Connection user Find messages from all outside callers Find messages from an outside caller Hear meetings Hear external messages Switch between using the phone keypad and using voice commands (Connection 8. and later) Send a Message Menu and Shortcuts (Optional Conversation ) After addressing and recording a message, press: Send message Add name OL--0

12 Phone Menus for Optional Conversation Cisco Unity Connection Phone Menus and Voice Commands Mark message urgent and send Request return receipt and send Mark message private and send Set future delivery Review recording Rerecord Add to the message Mark message secure During Message Menu and Shortcuts (Optional Conversation ) While listening to a message, press: Rewind Play a message by number Play previous message Play next message Pause or resume Fast-forward Fast-forward to end Send fax to fax machine for printing Forward message Delete message Reply Reply to all Save or restore as saved 8 8 OL--0

13 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Optional Conversation Slow playback Slower playback Play message properties Fast playback Faster playback Decrease volume Reset volume Increase volume Skip message, save as is Skip message, save as new (new and saved messages) Cancel or back up Help 8 * 0 After Message Menu and Shortcuts (Optional Conversation ) After listening to a message, press: Skip back Play a message by number Play previous message Play next message Send fax to fax machine for printing Replay message Play message properties OL--0

14 Phone Menus for Alternate Keypad Mapping N Cisco Unity Connection Phone Menus and Voice Commands Forward message Delete Reply Reply to all Call the sender Save or restore as saved Save as is Save or restore as new Cancel or back up Help * 0 Recording Menu (Optional Conversation ) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 Phone Menus for Alternate Keypad Mapping N Main Menu and Shortcuts (Alternate Keypad Mapping N), page During Message Menu and Shortcuts (Alternate Keypad Mapping N), page After Message Menu and Shortcuts (Alternate Keypad Mapping N), page Recording Menu (Alternate Keypad Mapping N), page Main Menu and Shortcuts (Alternate Keypad Mapping N) Revised November, 00 While listening to the Main menu, press: OL--0

15 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Alternate Keypad Mapping N Hear new messages Send a message Review saved and deleted messages Change setup options Find messages from a Connection user Find messages from all outside callers Find messages from an outside callers Hear meetings Switch between using the phone keypad and using voice commands (Connection 8. and later) Exit Repeat menu Main menu Help * 0 During Message Menu and Shortcuts (Alternate Keypad Mapping N) While listening to a message, press: Rewind message Fast-forward Skip message, save as is Reply Call the sender OL--0

16 Phone Menus for Alternate Keypad Mapping N Cisco Unity Connection Phone Menus and Voice Commands Cancel or back up Operator 0 After Message Menu and Shortcuts (Alternate Keypad Mapping N) After listening to a message, press: Rewind Save as is Call the sender Play message properties Reply Replay message Forward message Reply to all Delete Save or restore as saved Save or restore as new Cancel or back up Operator 0 8 * 0 Recording Menu (Alternate Keypad Mapping N) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 OL--0

17 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Alternate Keypad Mapping X Phone Menus for Alternate Keypad Mapping X Main Menu and Shortcuts (Alternate Keypad Mapping X), page During Message Menu and Shortcuts (Alternate Keypad Mapping X), page After Message Menu and Shortcuts (Alternate Keypad Mapping X), page 8 Recording Menu (Alternate Keypad Mapping X), page Main Menu and Shortcuts (Alternate Keypad Mapping X) Revised November, 00 While listening to the Main menu, press: Send a message Hear new messages Review saved and deleted messages Change setup option Find messages from a Connection user Find messages from all outside callers Find messages from an outside caller Switch between using the phone keypad and using voice commands (Connection 8. and later) Exit Repeat menu Main menu Help * 0 During Message Menu and Shortcuts (Alternate Keypad Mapping X) While listening to a message, press: OL--0

18 Phone Menus for Alternate Keypad Mapping X Cisco Unity Connection Phone Menus and Voice Commands Skip to message body Pause or resume Increase volume Rewind message Fast-forward Decrease volume Slow playback Fast playback Fast-forward to end of message 8 After Message Menu and Shortcuts (Alternate Keypad Mapping X) After listening to a message, press: Save or restore as saved Play message by number Play previous message Play next message Forward message Replay message Delete Save or restore as new Rewind Save as is 8 OL--0

19 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Alternate Keypad Mapping S Reply Cancel or back up Recording Menu (Alternate Keypad Mapping X) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 Phone Menus for Alternate Keypad Mapping S Main Menu and Shortcuts (Alternate Keypad Mapping S), page During Message Menu and Shortcuts (Alternate Keypad Mapping S), page 0 After Message Menu and Shortcuts (Alternate Keypad Mapping S), page Recording Menu (Alternate Keypad Mapping S), page Main Menu and Shortcuts (Alternate Keypad Mapping S) Revised November, 00 While listening to the Main menu, press: Switch between using the phone keypad and using voice commands (Connection 8. and later) Review saved and deleted messages Change setup options Hear new messages Send a message Find messages from a Connection user 8 OL--0

20 Phone Menus for Alternate Keypad Mapping S Cisco Unity Connection Phone Menus and Voice Commands Find messages from all outside callers Find messages from an outside caller Exit Repeat menu Main menu Help During Message Menu and Shortcuts (Alternate Keypad Mapping S) While listening to a message, press: Forward message Call the sender Play previous message Reply Rewind message Skip message body Delete Fast-forward Skip message, save as is Save or restore as saved Skip to message footer Fast-forward to end of message Pause or resume 8 * 0 OL--0

21 Cisco Unity Connection Phone Menus and Voice Commands Phone Menus for Alternate Keypad Mapping S After Message Menu and Shortcuts (Alternate Keypad Mapping S) After listening to a message, press: Forward message Play previous message Reply Rewind message Replay message Delete Reply to all Call the sender Save as is Save or restore as new Save or restore as saved Send fax to fax machine for printing Play message properties Cancel or back up 8 * Recording Menu (Alternate Keypad Mapping S) Use the following keys while you record messages, names, and greetings: Pause or resume End a recording 8 OL--0

22 Voice Commands Cisco Unity Connection Phone Menus and Voice Commands Voice Commands The tables below list voice commands and applicable keys for the following menus when you are using the voice-recognition input style: Main Menu (Voice Commands), page Send a Message Menu (Voice Commands), page During Message Menu (Voice Commands), page During Meeting Reminder Menu (Voice Commands), page After Message Menu (Voice Commands), page Universal s (Voice Commands), page Main Menu (Voice Commands) For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." While listening to the Main menu, say: Hear a voice command tutorial Hear voice messages, s, faxes*, external messages*, receipts, or meetings* (*Not available on some systems) Hear all new messages Hear all messages (new and saved) Hear new, saved, or deleted voice messages from a Connection user Send a voice message Hear saved voice messages, s, faxes*, external messages*, or receipts (*Not available on some systems) Hear all saved messages Hear deleted voice messages, s, faxes*, external messages** or receipts (*Not available on some systems) Voice Command "Tutorial" "Play <voice messages/ s/faxes/external messages/receipts/meetings>" "Play new messages" "Play all messages" "Play <new/saved/deleted> messages from <name of user>" "Send a message" "Play saved <voice messages/ s/faxes/external messages/receipts" "Play saved messages" "Play deleted <voice messages/ s/faxes/external messages/receipts" OL--0

23 Cisco Unity Connection Phone Menus and Voice Commands Voice Commands Hear all deleted messages Hear all greetings Hear a specific greeting Hear the standard greeting Record a new greeting Record the standard greeting Turn a greeting on or off Use the system default greeting Use the system default greeting for the standard greeting Use nothing for a greeting callers will hear only a tone to signal that they should leave a message Hear greetings menu Help Change PIN Hear directory listing status Change directory listing status Hear recorded name Change recorded name Hear meetings on a particular date Switch to temporarily using the phone keypad Call a Connection user Call a contact or administrator-defined contact Permanently delete all messages in the Deleted Items folder Voice Command "Play deleted messages" "Play all greetings" "Play <greeting name> greeting" "Play my greeting" "Record <greeting name> greeting" "Record my greeting" "Turn on <greeting name> greeting" "Turn off <greeting name> greeting" "Use default <greeting name> greeting" "Use my default greeting" "Play nothing for my <greeting name> greeting" "Greetings Help" "Change my PIN " "Get my directory listing status" "List my number in the directory" "Do not list my number in the directory" "Play my recorded name" "Change my recorded name" "Play meetings on <date>" "Touchtone conversation" "Call <name of user>" "Call <extension>" "Call <contact name> at <home/work/mobile>" "Empty Deleted Items folder" OL--0

24 Voice Commands Cisco Unity Connection Phone Menus and Voice Commands Send a Message Menu (Voice Commands) For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." After addressing and recording a voice message, say: Send message Edit recording Review message properties Edit recipients Mark message urgent Cancel message urgent Mark message private Cancel message private Mark message urgent and private Mark message return receipt Cancel message return receipt Have Connection deliver the message at a future date or time Cancel future delivery Add additional recipients Review recorded message and message properties Voice Command "Send" "Change recording" "Review message properties" "Edit recipients" "Set urgent" "Cancel urgent" "Set private" "Cancel private" "Set urgent and private" "Set return receipt" "Cancel return receipt" "Future delivery" "Cancel future delivery" "Add names" "Review message" During Message Menu (Voice Commands) Revised November, 00 For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." While listening to a message, say: Restart message Play previous message Voice Command "Repeat" "Previous" OL--0

25 Cisco Unity Connection Phone Menus and Voice Commands Voice Commands Play next message Save message Delete Reply Reply to all Forward message Save or restore as new Play message properties Slow playback Change volume Fast playback Rewind message Fast-forward to end Pause or resume Fast-forward Reset playback speed Reset playback volume List message recipients (Connection 8. and later) Voice Command "Next" "Save" "Delete" "Reply" "Reply all" "Forward" "Mark new" "Message properties" "Slower" "Louder" or "Softer" "Faster" "Jump back" "Skip forward" "Pause" or "Resume" "Jump ahead" "Reset speed" "Reset volume" "List recipients" During Meeting Reminder Menu (Voice Commands) For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." While listening to a meeting reminder, say: Dial into meeting Voice Command "Join" OL--0

26 Voice Commands Cisco Unity Connection Phone Menus and Voice Commands Hear list of participants Record message to send to meeting organizer Record message to send to meeting participants Hear about the next meeting reminder Hear about the previous meeting reminder Accept a meeting invitation Decline a meeting invitation Cancel a meeting (meeting organizer only) Voice Command "List participants" "Send message to organizer" "Send message to participants" "Next" "Previous" "Accept" "Decline" "Cancel meeting" Note The voice commands in this menu work only if you are using the calendar integration. After Message Menu (Voice Commands) Revised November, 00 For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." After listening to a message, say: Replay message Play previous message Play next message Save or restore as saved Delete Reply Reply to all Resend original message (NDRs only) Call the sender Voice Command "Repeat" "Previous" "Next" "Save" "Delete" "Reply" "Reply all" "Resend" "Call sender" OL--0

27 Cisco Unity Connection Phone Menus and Voice Commands Voice Commands Voice Command Forward message Save or restore as new Rewind message Play the original message (NDRs only) Play message properties List message recipients (Connection 8. and later) "Forward" "Mark new" (No command available) "Play original message" "Message properties" "List recipients" Universal s (Voice Commands) Revised November, 00 For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help." Use the following commands at any time: Cancel or back up Voice command Help Phone keypad Help Return to Main menu Hang up or exit the voic system Repeat message or menu options Change playback speed Change playback volume Reset playback speed to the default setting Reset playback volume to the default setting Voice Command "Cancel" "Help" "Touchtone command Help "Main menu" "End call" "Goodbye" "Repeat" "Faster" or "Slower" "Louder" or "Softer" "Reset speed" "Reset volume" OL--0

28 Voice Commands Cisco Unity Connection Phone Menus and Voice Commands Pause or resume Voice Command "Pause" or "Resume" 8 OL--0

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