BANK OF THE YEAR IN FRANCE 2013

Transcription

1 BANK OF THE YEAR IN FRANCE Photos: Crédit Mutuel - Thinkstock CRÉDIT MUTUEL GROUP KEY POINTS

2 CRÉDIT MUTUEL GROUP PROFILE, A LEADING BANKINSURER IN FRANCE, the comprises the Crédit Mutuel branch network and all of the bank s. Backed by a staff of more than 100,000-78,500 employees and 24,200 directors -, the group offers a comprehensive range of financial expertise to upwards of 30 million customers, more than 28 million of them retail customers. The group s overriding PRIORITY, and the key to its development, IS THE QUALITY OF ITS CUSTOMER AND MEMBER RELATIONS AND THE SERVICES IT PROVIDES. Its strategy is one of controlled growth based on local retail banking, bankinsurance and technological innovation. The group s two brands, Crédit Mutuel and CIC, combined with Targobank and Cofidis, have a network of almost 6,000 points of sale. CRÉDIT MUTUEL GROUP KEY FIGURES Net banking income: 15,276 million Net profit: 2,717 million Net profit, group share: 2,651 million Shareholders equity, group share: 40,281 million Core Tier 1 ratio: 14.5% 5,920 points of sale* 78,482 employees 30.4 million customers 669 billion in savings deposits billion in outstanding loans 30.4 million customers BANK OF THE YEAR IN FRANCE GROUP CONFIDENCE AND SOLIDITY OUR PERFORMANCES REFLECT THE TRUST OUR MEMBERS AND CUSTOMERS PLACE IN US. * of which 5,313 in France ** Rating for BFCM 2 A leading retail bankinsurance player in France Among the European leaders in consumer credit Standard & Poor s with a stable outlook 17.2% market share in bank loans 14.9% market share in deposits Insurance, the group s second-largest business 14.4 billion in income A for A+ with a stable Aa3 at the end of Fitch outlook** No. 1 bank for non-profit associations and works councils No. 2 bank in electronic banking No. 2 bank for the farming sector No. 3 bank for housing loans No. 3 bank for SMEs 34.4 million policies 12.9 million policyholders Moody s with a negative outlook** A retail bank with a local focus Crédit Mutuel offers a comprehensive range of financial services to customers comprising private individuals, locally-based professionals and companies of all sizes. It has a 14.9% share of the French deposit market and 17.2% of the bank-distributed loan market. A leading bankinsurer, its insurance manage 34.4 million savings, auto, home, health, personal protection and retirement policies on behalf of almost 13 million policyholders. The group is a major player in the home loans market and among the European leaders for consumer credit. It is the country s biggest bank for non-profit associations, the second-largest for farmers and banker to one out of every three self-employed professionals. Leading the way in banking technology Customers of the branch network benefit from all the advantages of remote banking and a full range of services based on cutting-edge technology. In, the remote banking service clocked up more than a billion contacts, nearly half of them online. The use of applications for smartphones and tablets surged once again during the year. Crédit Mutuel conducts its mobile telephony activity, its third-largest business, through the NRJ Mobile, Crédit Mutuel Mobile and CIC Mobile brands. One main highlight of the year in this area was the development of 4G. Crédit Mutuel has been building its mobile telephony activity for almost ten years, making it a new channel for bankinsurance and services. This new approach to payment instruments is supporting the gradual development of contactless payments. It has won over 1.3 million customers. 3

3 France Switz. Hungary WE ATTRIBUTE OUR STRONG RESULTS TO OUR ORGANISATION, OUR ELECTED DIRECTORS AND OUR EMPLOYEES, WHO ARE NOT SPECTATORS BUT ACTIVELY WORK TO SUPPORT OUR MEMBERS AND CUSTOMERS. Michel Lucas, Chairman of Crédit Mutuel Portugal Spain Morocco CRÉDIT MUTUEL GROUP IN Italy INTERNATIONAL SITES AND PARTNERSHIPS BANQUE DE TUNISIE Tunisia United Kingdom Germany North America Canada * Belgium OBK BANK Lux. Rép. Tchèque New York Slovakia France Switz. Hungary Asia FINANCIAL STRUCTURE (In millions) 14.5% 13.7% (2) +0.8 pt % RETAIL BANKING AND INSURANCE NET BANKING INCOME In millions RETAIL BANKING 11,201 11,890 INSURANCE MARKET SHARE IN FRANCE 17% 17% 17.1% 17.1% 17.2% Portugal Spain Italy Singapore % Shareholders equity (1) Of which, group share (1) Core Tier 1 ratio % 1, , % 13.5% 14.2% 14.8% 15% 14.9% Loans Deposits Morocco Tunisia BANQUE DE TUNISIE Antilles-Guyana Fort-de- France (1) Accounting basis (2) Comparable basis Crédit Mutuel is the French leader in residential remote surveillance with a 35% share of that market. It is one of the group s three emerging activities, along with telephony and new property sales. The bank maintained its number two position in France in electronic payments, with a 20% share of the overall market, and its number one position for transactions in France with affiliated retailers, with a market share of 25.7%. Crédit Mutuel s complementary and competitive offer ensures it has coverage of all market segments, from the integrated distribution majors and franchise networks to independent retailers. A solid and highly-rated bank Crédit Mutuel continued to boost its financial solidity in, with shareholders equity, group share reaching 40.3 billion. Core Tier 1 solvency ended the year at 14.5% (CRD3/Basel 2.5 standards), making the group the leading French bank in this area and among the best in Europe. All of this allows Crédit Mutuel to prepare serenely for future European regulations. In a context of all-round ratings downgrades for banks in Europe, those of Crédit Mutuel were among the best in France with an A rating and stable outlook from Standard & Poor s as of 31/12/, an A+ rating and stable outlook (for CM11-CIC) from Fitch and an Aa3 rating, outlook negative, from Moody s (CM11-CIC). The one-notch downgrade by Standard & Poor s reflected the economic climate and the downgrade to France s credit rating. Continued expansion The group consolidated its operations abroad in and expanded its shareholdings, notably in insurance and electronic payments with the acquisition of Canada s Desjardins. This was the first full year of consolidation for Beobank/OBK in Belgium and Spanish subsidiary Agrupacio in insurance. With enhanced solidity and controlled growth, the group is actively serving the real economy and its 30.4 million customers. It is continuing to diversify in France and abroad, consolidating its role as an international retail bank. RECOGNITION IN MOST APPRECIATED BANK FOR PRODUCT PERFORMANCE Challenges, Dossier Épargne, April NO. 35 WORLDWIDE AND AMONG BEST BANKS IN WESTERN EUROPE Crédit Mutuel ranked 10 th in the Top 25 best banks in Western Europe The Banker Magazine, July BANK OF THE YEAR IN FRANCE World Finance, August NO. 1 FOR OVERALL SATISFACTION AMONG PROFESSIONAL CUSTOMERS BVA satisfaction survey, October NO. 1 IN EVALBANK SURVEY FOR BANK-SME RELATIONS November MOST RECOMMENDED RETAIL BANK IN FRANCE Boston Consulting Group. December THE CREDIT MUTUEL GROUP TELLS YOU THANK YOU 4 5

4 RETAIL BANKING, THE GROUP S MAIN BUSINESS 34.4 million policies Retail banking, the group s main business, encompasses the offers of Crédit Mutuel s 18 regional federations and CIC s six regional divisions. It also covers the specialised products and services marketed through the network, notably leasing, factoring, fund management and real estate. Crédit Mutuel endeavours to anticipate and respond to the needs of its more than 28 million retail customers by constantly innovating to offer adapted bankinsurance products and services. With sustainable development at the heart of its activity, Crédit Mutuel offers these customers a range of competitive solutions for environmentally-oriented home purchases, refurbishment work and insurance, along with socially responsible investment solutions. The products proposed to its most vulnerable customers and the underbanked has been expanded. The quality and performance of technological services provided to customers in the areas of remote banking, remote home surveillance, electronic payments and mobile telephony are reinforcing Crédit Mutuel s leadership and helping it better meet the needs of members and customers. INSURANCE, THE SECOND- LARGEST BUSINESS Insurance is the second-largest business for Crédit Mutuel, a major non-life bankinsurer. In, this business generated net banking income of 1,915 million (12% of the total) and net profit, group share of 821 million (nearly 30% of the total). The group s insurance manage 34.4 million policies, of which 29.6 million non-life and 4.8 million life policies, on behalf of 12.9 million policyholders. They collected aggregate premiums of 14.4 billion in, up 21.2% from a year earlier thanks to a buoyant life insurance segment. USING DIGITAL TO ENHANCE PROXIMITY: A WINNING APPROACH The Internet and mobile banking through smartphones and tablets have profoundly modified the behaviours of consumers. They can get information quickly and do not hesitate to seek advice online (price comparisons, social networks, forums), making them more active partners in the relationship. The bank s new customer relations tools allow it to be there at the right time and be more responsive than ever by taking advantage of more channels of communication ( , text messages, telephone, face-to-face meetings and, in the near future, video conferences). This online proximity strengthens ties beyond the traditional face-to-face relationship million retail customers The insurance activity is carried out through Groupe des Assurances du Crédit Mutuel (GACM), Suravenir and Suravenir Assurances and Assurances du Crédit Mutuel Nord (ACMN). TRUST IS THE KEY INGREDIENT FOR GOOD RELATIONS AND QUALITY OFFERINGS BREAKDOWN OF INSURANCE PREMIUMS billions BREAKDOWN OF PREMIUMS BY CATEGORY Personal 19% Non-life 6% Auto 7% Life 68% Life insurance premiums Risk insurance premiums 6 7

5 CORPORATE SOCIAL RESPONSIBILITY AT CRÉDIT MUTUEL: CREATING BONDS BETWEEN PEOPLE, THE ECONOMY AND THE REGIONS S THE CRÉDIT MUTUEL NETWORK COOPERATIVE ROOTS The Group s main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act governing French cooperatives. It belongs exclusively to its members, who own its capital and determine its strategy within a framework of democratic methods. As a mutual bank, Crédit Mutuel makes all decisions with members in mind. Its growth is exclusively based on its founding values of solidarity, responsibility, equality, closeness and transparency. At the end of, Crédit Mutuel had 7.5 million members and 11.5 million customers in 2,129 local mutual banks run by 24,176 member-elected representatives. TO SERVE ITS CUSTOMERS AND SOCIETY, Crédit Mutuel implements a strategy combining sustainable development and solidarity. It has a historical and genuine role as a bank that creates social bonds, notably through its action in support of local financing and society s most vulnerable members. Crédit Mutuel is A COMPANY THAT WORKS FOR PEOPLE and it is not listed on the stock exchange. It belongs to the 7.5 million members who own its shares, vote at general meetings on a one person, one vote basis and elect the 24,200 volunteer local mutual bank directors. This democratic governance structure ensures that all of Crédit Mutuel is controlled by its base. A DRIVING FORCE IN THE SOCIAL ECONOMY, its sustainable development strategy is not bound by an all-out quest for short-term profitability. Sound management, crucial to the company s durability, is not geared towards the enrichment of a group of shareholders: rather it serves to ensure growth and first-rate service quality in the most cost-effective way. The shares held by members constitute the capital classified as Tier 1 regulatory capital. They can be redeemed only at their face value. 8 As a financial cooperative, Crédit Mutuel is INALIENABLE meaning it can neither be sold nor taken over; it can be wound up only on the decision of its members. Its DECENTRALISED ORGANISATION encourages staff to become more involved at every level, local, regional and national, thus enhancing the group s responsiveness and service quality. It makes possible a short decision-making process, better risk diversification and effective quality control. Every year, 20,000 board of directors and/or supervisory board meetings and 2,000 general meetings take place in the 2,000-plus local mutual banks. Aiming to assemble 10% of members, these meetings provide a basis for truly democratic corporate governance. The local mutual banks are organised into 18 regional federations, which in turn are part of the national confederation. With its solid local base, Crédit Mutuel cannot be moved offshore and stands as an independent entity that contributes to job creation and economic vitality in all the areas in which it operates. 7.5 million members REPRESENTATION OF WOMEN AMONG DIRECTORS AT THE LOCAL MUTUAL BANKS 30% 29% % of directors who are women 41% 44% % new directors who are women Farmers 6% Artisans 11% Managers 21% 26% SOCIO-PROFESSIONAL ORIGINS OF LOCAL MUTUAL BANK DIRECTORS Intermediate professions 11% 24,176 elected directors 21% % of women among chairpersons Employees 9% Labourers 5% Retirees 29% Other (inactive) 8% ,129 local mutual banks A BANK THAT IS OWNED BY ITS MEMBERS-CUSTOMERS THAT CHANGES EVERYTHING. ONE PERSON, ONE VOTE The annual general meetings that members of the local mutual banks are invited to attend each year are the basis of Crédit Mutuel s democratic structure. They provide members with an opportunity to meet the bank s directors and employees, learn more about the business and express their own views. They are also a forum for suggestions and discussions of ways to enhance services, reflecting the values that distinguish Crédit Mutuel from other banks. Required items on the agenda include a report on management and activities and on the group s specific actions as a mutual bank, leading up to approval of the financial statements and the election of directors on a one person, one vote basis. Every year, some 500,000 members attend annual meetings at the local and regional levels. Generally speaking, Crédit Mutuel ensures that its directors are highly representative. The Federations strive to have women participate more actively and encourage young people to get involved in their local mutual bank. They also work to build awareness among elected members and encourage rotation between generations. In, 7,323 female directors and 16,853 male directors, for a total of 24,176 volunteer directors (+0.4%), represented Crédit Mutuel and upheld its values. 9

6 CRÉDIT MUTUEL GROUP SOLIDARITY AND RESPONSIBILITY has amply demonstrated its commitment to society, and it was natural for it to commit for five years, mobilising its partners as well, to support melanoma (skin cancer) research at Institut Gustave Roussy, Europe s premier cancer research centre. The twofold objective of Ensemble contre le mélanome is to: Promote prevention and screening and, more importantly, Finance melanoma treatment and research activities. PROVIDING LONG-TERM SUPPORT A cooperative enterprise bringing together numerous partners, Ensemble contre le mélanome is aiming to raise 700,000 a year over five years. As of end-december, 559,000 had been raised, including 430,000 with a five-year commitment. Funds continue to be raised through various channels: La fête de la musique, public prevention and awareness meetings, shows, exceptional concerts and other events. MORE INFORMATION IS AVAILABLE AT WORKING TOGETHER TO BEAT MELANOMA Through responsible initiatives and solidarity-driven goals implemented directly at ground level, Crédit Mutuel puts its values into action on a daily basis. Spanning past and present and embodying commitment for the future, the ethic of social responsibility is the cornerstone of the group s actions, the driving force behind a socially supportive, responsible group that goes beyond just meeting requirements. Promoting mutual aid and supporting economic and social inclusion Elected representatives and employees coordinate the structures overseeing internal solidarity within the group. Particular attention is paid to instances where people experience a sudden or accidental change in their personal or professional situations. Though 98% of people in France have access to basic banking services, Crédit Mutuel group continues to combat financial marginalisation and help get society s more vulnerable members back into the economy. Protecting local jobs and working with key regional players Creating and protecting local jobs, working with key regional players, developing low-income housing and home ownership schemes, giving local populations the means to control their own economic and social development: this is how Crédit Mutuel sees its role as a committed company and major economic player in France, working to promote the public good. CORPORATE SOCIAL RESPONSIBILITY: WHAT IT MEANS TO CRÉDIT MUTUEL PROMOTING ECONOMIC AND REGIONAL GROWTH No. 1 bank for non-profit associations and works councils No. 2 bank for the farming sector No. 2 bank for subsidised personal and professional microcredit No. 2 bank in electronic banking and No. 1 in France for merchant transactions No. 3 bank for SMEs No. 3 bank for housing loans COOPERATIVE GOVERNANCE 1 person = 1 vote 7.5 million members of which 93,000 are new 24,200 volunteer elected representatives 44.48% of women among new directors (+5 points in one year) 2,000 annual general meetings bringing together 500,000 members A responsible, long-term approach to sustainable development Crédit Mutuel has developed a range of products with social and environmental added value. Solidarity-oriented savings solutions and the financing of environmental projects are key growth drivers. The group is also working to reduce its direct environmental impact, though, operating in the service industry, its impact is limited. Various environmental initiatives have been adopted at the local and regional levels in recent years. Crédit Mutuel is notably promoting the development of renewable energies and has financed multiple investments in methanation and wind farms. COMMITMENT TO PEOPLE 78,500 employees group-wide 95% of employees under permanent contracts More than 9.8 million hours of training provided More than 33 million devoted to corporate patronage and sponsorship 216 million of microcredits extended through partnerships (personal and professional) ENVIRONMENT No. 3 provider of interest-free eco-loans 31 greenhouse gas emissions assessments and a real commitment to reduce these emissions A socially supportive and committed bank Two of Crédit Mutuel s founding principles are putting people first and promoting mutual aid. Its commitment to research and public health are integral to its sense of responsibility (helping the elderly stay in their homes, retirement homes, financial support for hospitals, research, sick children, etc.). The group s approach to solidarity in these areas is broad, and its commitments take many forms

7 OVERVIEW: ORGANISATION OF THE CRÉDIT MUTUEL GROUP CRÉDIT MUTUEL A LEADING BANKINSURER IN FRANCE The Crédit Mutuel Group comprises the Crédit Mutuel branch network and all of the bank s. CRÉDIT MUTUEL, THE COOPERATIVE BANK The Group s main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act governing French cooperatives. It belongs exclusively to its members, who own its capital and determine its strategy within a framework of democratic methods. A RETAIL BANK SERVING ALL CUSTOMER CATEGORIES AND CATCHMENTS THE HEART OF THE SYSTEM THE MUTUAL BANK LOCAL MUTUAL BANKS THE DRIVING FORCE behind the group s commitment and responsiveness LOCAL MUTUAL BANKS, of which there are 2,129. At Crédit Mutuel, decisions are taken as close as possible to ground level. REGIONAL FEDERATIONS THE ORGANISATIONAL FRAMEWORK of the business 18 REGIONAL FEDERATIONS, which coordinate business within their respective jurisdictions. NATIONAL BODIES REPRESENTATION of members and customers interests THE FINAL LINK IN THE CHAIN, two national bodies that represent and defend the group s interests. INTERNATIONAL DRIVING FORCE ORGANISATION 1. THE LOCAL MUTUAL BANKS 2,129 local mutual banks serving all of France 7.5 million members 24,176 elected representatives 2. THE REGIONAL FEDERATIONS REGIONAL FEDERATIONS (see following pages) FCMAR: Chairman: Jean-Louis Bazille Chief Executive Officer: Marie-Christine Caffet 88-90, rue Cardinet Paris Cedex 17 Tel.: (0) The 2,129 local mutual banks constitute the first level of organisation of Crédit Mutuel. Credit institutions governed by French banking law, they are the driving force behind the group s involvement and responsiveness. 18 regional federations cover all regions in France There is also a federation with nationwide scope specifically for the farming sector: Fédération du Crédit Mutuel Agricole et Rural (FCMAR). These 19 federations are all affiliates of the National Confederation (Confédération nationale). A GROUP WITH A DIFFERENCE serving all its customers and supporting businesses and jobs. Banking and finance Insurance 5,920 points of sale 78,500 employees 30.4 MILLION customers Technology Real estate BEST FRENCH BANK FOR THE SECOND YEAR World Finance NO. 1 IN EVALBANK SURVEY for Bank-SME relations MOST RECOMMENDED NETWORK BANK in France Boston Consulting Group REPRESENTATION 3. NATIONAL CONFEDERATION AND CENTRAL FINANCING BANK NATIONAL CONFEDERATION Chairman: Michel Lucas Chief Executive Officer: Alain Fradin Deputy Chief Executive Officer: Daniel Baal CENTRAL FINANCING BANK Chairman: Bernard Flouriot Chief Executive Officer: Alain Fradin rue Cardinet Paris Cedex 17 Tel.: (0) The central body governing the network, the National Confederation represents Crédit Mutuel vis-à-vis public authorities. It is responsible for defending and promoting the interests of members and customers. The central financing bank, the national financing structure, manages treasury for the regional groups and organises the pooling of Crédit Mutuel s financial resources. 12 LOCAL MUTUAL BANKS LOCAL MUTUAL BANKS, of which there are 2,129. At Crédit Mutuel, decisions are taken as close as possible to ground level. Banking and finance Insurance REGIONAL FEDERATIONS Technology NATIONAL BODIES THE DRIVING FORCE THE ORGANISATIONAL REPRESENTATION BUSINESSES AND behind SUBSIDIARIES the group s FRAMEWORK THAT COMPLEMENT of members and commitment and of the business customers THE RETAIL BANKING ACTIVITY responsiveness interests The group has always sought to diversify its know-how and anticipate THE HEART OF THE SYSTEM the needs THE MUTUAL of all customers, BANK retail and professionals, by expanding its expertise in factoring, consumer credit, real estate, equipment and property leasing and insurance, its second-largest business. Its expertise covers all major 18 REGIONAL areas related to finance, FEDERATIONS, such as corporate and which investing coordinate banking, business asset within their respective management and wealth jurisdictions. management, and all fields in new technologies (telephony, remote surveillance, new IT technologies for payments, etc.). THE FINAL LINK IN THE CHAIN, two national bodies that represent and defend the group s interests. Real estate INTERNATIONAL All of this allows Crédit Mutuel to offer members and customers across France high-quality and innovative products and services that are tailored to their needs. MORE INFORMATION ABOUT THE GROUP S MAIN SUBSIDIARIES CAN BE FOUND AT THE FOLLOWING WEBSITES: CRÉDIT MUTUEL ARKÉA (Arkéa Banque Entreprises et Institutionnels, Federal Finance, Financo, Fortuneo Banque, Suravenir, Suravenir Assurances, etc.) CM 11 (ACM, BECM, BFCM, CIC, CM-CIC..., Cofidis, Euro Information, EPS, Targobank, etc.) CRÉDIT MUTUEL NORD EUROPE (ACMN, BCMNE, CFCMNE, La Française, CMNE Belgium, Beobank, BKCP, NEA, etc.) 13

8 THE 18 REGIONAL FEDERATIONS of CRÉDIT MUTUEL as of 30 June 2014 Each regional federation is responsible for strategy and supervision, and represents Crédit Mutuel in its region. The regional federations are run by boards elected by the local mutual banks. In all, there are 18 regional federations covering all areas of France. In addition to these regional federations, there is a federation with national scope specifically serving the farming sector Crédit Mutuel Agricole et Rural (CMAR). All 19 federations are affiliated with the National Confederation. ANJOU 49 Maine-et-Loire Chairman: Bernard Flouriot CEO: Isabelle Pitto 1, place Molière - B.P Angers Cedex 01 Tel.: ANTILLES-GUYANE 97-1 Guadeloupe, 97-2 Martinique, 97-3 Guyane, 97-4 Saint-Martin Chairman: Pierre Julius CEO: Alain Delserieys Rue du Prof. Raymond Garcin CS Fort-de-France - Martinique Tel.: BRETAGNE 22 Côtes-d Armor, 29 Finistère, 35 Ille-et-Vilaine, 56 Morbihan Chairman: Jean-Pierre Denis CEO: Jean-Pierre Le Tennier Brest Cedex 9 Tel.: CENTRE 18 Cher, 28 Eure-et-Loire et cantons limitrophes, 36 Indre, 37 Indre-et-Loire, 41 Loir-et-Cher, 45 Loiret Chairman: François Duret CEO: Jean-Pierre Babel Place de l Europe 105, rue du Faubourg Madeleine Orléans Cedex 9 Tel.: CENTRE EST EUROPE 10 Aube, 21 Côte-d Or, 25 Doubs, 39 Jura, 54 Meurthe-et-Moselle, 55 Meuse, 57 Moselle, 58 Nièvre, 52 Haute-Marne, 67 Bas-Rhin, 68 Haut-Rhin, 70 Haute-Saône, 71 Saône-et-Loire nord, 88 Vosges, 89 Yonne, 90 Territoire-de-Belfort Chairman: Michel Lucas CEO: Alain Fradin 34, rue du Wacken Strasbourg Cedex 9 Tel.: DAUPHINÉ-VIVARAIS 07 Ardèche, 26 Drôme, 38 Isère arrondissement de Grenoble Chairman: Michel Vieux CEO: Didier Griot , av. Victor Hugo B.P Valence Cedex Tel.: Fax : ILE-DE-FRANCE 75 Paris, 77 Seine-et-Marne, 78 Yvelines, 91 Essonne, 92 Hauts-de-Seine, 93 Seine-Saint-Denis, 94 Val-de-Marne, 95 Val-d Oise Chairman: Jean-Louis Girodot CEO: Daniel Baal 18, rue de la Rochefoucauld Paris Cedex 09 Tel.: LOIRE-ATLANTIQUE ET CENTRE-OUEST 19 Corrèze, 23 Creuse, 44 Loire-Atlantique, 79 Deux-Sèvres nord, 86 Vienne, 87 Haute-Vienne Chairman: Alain Têtedoie CEO : Christine Zanetti 46, rue du Port-Boyer - B.P Nantes Cedex 3 Tel.: MAINE-ANJOU, BASSE-NORMANDIE 49 Maine-et-Loire nord, 50 Manche, 53 Mayenne, 61 Orne, 72 Sarthe Chairman: Daniel Leroyer CEO: Pascal Durand 43, boulevard Volney Laval Cedex 9 Tel.: MASSIF-CENTRAL 03 Allier, 12 Aveyron, 15 Cantal, 63 Puy-de-Dôme Chairman: Jean-François Devaux CEO: Didier Ardouin 61, rue Blatin B.P Clermont-Ferrand Cedex 1 Tel.: MÉDITERRANÉEN 04 Alpes-de-Haute-Provence, 05 Hautes-Alpes, 06 Alpes-Maritimes, 11 Aude,13 Bouches-du-Rhône, 2A Corse-du-Sud,2B Haute-Corse, 30 Gard, 34 Hérault, 48 Lozère, 66 Pyrénées-Orientales, 83 Var, 84 Vaucluse, Principauté de Monaco Chairman: Lucien Miara CEO: Christian Marcot 494, avenue du Prado - B.P Marseille Cedex 08 Tel.: MIDI-ATLANTIQUE 09 Ariège, 31 Haute-Garonne, 32 Gers, 40 Landes, 46 Lot, 47 Lot-et-Garonne, 64 Pyrénées Atlantiques, 65 Hautes-Pyrénées, 81 Tarn, 82 Tarn-et-Garonne Chairman: Gérard Bontoux CEO: Sylvain Besançon 10, rue de la Tuilerie B.P Balma Cedex Tel.: NORD EUROPE 02 Aisne, 08 Ardennes, 51 Marne, 59 Nord, 60 Oise, 62 Pas-de-Calais, 80 Somme Chairman: Philippe Vasseur CEO: Éric Charpentier 4, place Richebé - B.P Lille Cedex Tel.: NORMANDIE 14 Calvados, 27 Eure, 76 Seine-Maritime Chairman: Hervé Brochard CEO: Luc Chambaud 17, rue du 11 Novembre Caen Cedex 4 Tel.: THE CRÉDIT MUTUEL REGIONAL FEDERATIONS OCÉAN 17 Charente-Maritime, 79 Deux-Sèvres sud, 85 Vendée Chairman: Joseph Vrignon CEO: Jean-Luc Menet 34, rue Léandre-Merlet B.P La Roche-sur-Yon Cedex 27 Tel.: SAVOIE-MONT BLANC 73 Savoie, 74 Haute-Savoie Chairman: Albert Peccoux CEO: Eric Petitgand 99, avenue de Genève B.P Annecy Cedex Tel.: SUD-EST 01 Ain, 38 Isère nord, 42 Loire, 43 Haute-Loire, 69 Rhône, 71 Saône-et-Loire sud Chairman: Gérard Cormorèche CEO: Bernard Gay 8-10, rue Rhin-et-Danube C.P Lyon Cedex 09 Tel.: SUD-OUEST 16 Charente, 24 Dordogne, 33 Gironde Chairman: Christian Touzalin CEO: Jean-Marc Jay Rue Antoine Becquerel Pessac Tel.:

9 THE CRÉDIT MUTUEL FEDERAL BANKS Regional groups as at 1 January 2014 Figures as at 31 December The federal banks, the financial lifeblood of the regions, have in recent years merged to form inter-regional federal banks. Grouping them in this way has the effect of streamlining resources and cutting costs via technical, IT and financial partnerships. Crédit Mutuel ANTILLES-GUYANE Customers 28 Points of sale Loans: 1,454m Deposits: 1,417m Net banking income: 83.1m Net profit: 12.0m 171m CRÉDIT MUTUEL federal bank (CM11) Customers Points of sale Loans: 275,860m Deposits: 523,715m Net banking income: 11,977.0m Net profit: 2,213.9m 29,561m Crédit Mutuel NORD EUROPE Customers 353 Points of sale Loans: 15,536m Deposits: 57,558m Net banking income: 1,079.9m Net banking profit: 191.0m 2,290m ARKÉA inter federal bank Customers 515 Points of sale Loans: 39,244m Deposits: 73,808m Net banking income: 1,619.5m Net profit: 214.1m 5,010m Crédit Mutuel MAINE-ANJOU, BASSE-NORMANDIE Customers 174 Points of sale Loans: 8,742m Deposits: 11,882m Net banking income: 297.2m Net banking income: 84.9m 1,966m Crédit Mutuel OCÉAN Customers 181 Points of sale Loans: 10,372m Deposits: 12,176m Net banking income: 277.3m Net profit: 58.1m 1,184m THE REGIONAL GROUPS NEARBY 16 WHAT MAKES US DIFFERENT? AN ORGANISATIONAL STRUCTURE TAILORED TO THE NEEDS OF OUR MEMBERS AND CUSTOMERS LOCAL MUTUAL BANKS They constitute the first level of organisation. The local mutual banks, or Caisses locales, have the legal status of cooperative companies with variable capital (sociétés coopératives à capital variable) and their capital is owned by members-customers. At 31 December, there were 2,129 local mutual banks covering all of the French regions, grouped into 18 regional groups (federations and federal banks). DIRECTORS Members with seats on the boards of directors of their local mutual banks. MEMBERS Clients who are associates of Crédit Mutuel. Members own a share and are thus part owners of their local mutual bank. At the group level, 7.5 million members exercise control over the management of their bank and appoint directors during annual general meetings. REGIONAL GROUPS (second level of organisation) FEDERATION: Responsible for strategy and supervision, it represents Crédit Mutuel in its region. FEDERAL (OR INTER-FEDERAL) BANK: Regional financial institution. These entities have merged in recent years to combine their forces. As of 1 January 2014, there were two inter-regional banks covering their regions: Arkéa inter-federal bank (Bretagne, Massif Central and Sud-Ouest regions), and Caisse Fédérale de Crédit Mutuel, also called CM11. CM11 is now the largest inter-regional bank within the, since it represents the combined strengths of 11 regional groups (see map opposite). NATIONAL BODIES (third level of organisation) CONFÉDÉRATION NATIONALE DU CRÉDIT MUTUEL (CNCM), the National Confederation, is a non-profit association under the Law of 1901 to which all of the Crédit Mutuel regional federations belong. It provides non-banking services to its members, defends their interests and represents them vis-à-vis authorities. CAISSE CENTRALE DU CRÉDIT MUTUEL (CCCM), the central financing bank, treasury for the groups and organises the pooling of their financial resources. Antilles-Guyane federal bank Arkéa inter-federal bank (Inter-regional bank covering the Bretagne, Massif Central and Sud-Ouest regions) CRÉDIT MUTUEL (CM11) federal bank (Inter-regional bank covering, as of 1 January 2014, the Anjou, Centre, Centre Est Europe, Dauphiné-Vivarais, Ile-de-France, Loire-Atlantique Centre Ouest, Méditerranéen, Midi-Atlantique, Normandie, Savoie-Mont Blanc and Sud-Est regions) Maine-Anjou / Basse-Normandie federal bank Nord Europe federal bank Océan federal bank 17

10 CIC NORD OUEST CIC CIC EST CIC OUEST CIC, a group subsidiary, is CREDIT MUTUEL S NUMBER TWO BANKING NETWORK Updated on 30 June 2014 Figures as at 31 December ( millions) CIC SUD OUEST CIC LYONNAISE DE BANQUE In addition to its regional foundations, Crédit Mutuel has a national corporate patronage programme that shows in a practical way the group s daily commitment to solidarity. It has been involved since 2009 in various general interest and solidarity-oriented initiatives through its national foundation. THE CIC REGIONAL BANKS CIC A HOLDING COMPANY WITH A BRANCH NETWORK IN THE PARIS REGION Banking network figures Customers 309 Points of sale Loans: M Deposits: 17,347m Net banking income: 610m Parent company net profit: na Shareholders equity: na Chairman and CEO: Michel Lucas DCOO: Alain Fradin Deputy CEO: Philippe Vidal 6, avenue de Provence Paris Tel.: CIC SUD OUEST Customers 276 Points of sale Loans: 9,520m Deposits: 6,886m Net banking income*: 303m Net profit*: 31m 275m Chairman and CEO: Pascale Ribault Cité Mondiale - 20, quai des Chartrons Bordeaux Cedex Tel.: CIC EST Customers 361 Points of sale Loans: 21,911m Deposits: 16,337m Net banking income*: 628m Net profit: 108m 726m Chairman and CEO: Nicolas Théry 31, rue Jean Wenger-Valentin Strasbourg Tel.: CIC OUEST Customers 360 Points of sale Loans: 17,725m Deposits: 12,759m Net banking income*: 461m Net profit*: 53m 566m Chairman and CEO: Laurent Métral 2, avenue Jean-Claude Bonduelle Nantes Tel.: CIC NORD OUEST Customers 311 Points of sale Loans: 16,678m Deposits: 13,185m Net banking income*: 488m Net profit*: 82m 618m Chairman and CEO: Eric Cotte 33, avenue Le Corbusier Lille Tel.: CIC LYONNAISE DE BANQUE Customers 450 Points of sale Loans: 23,709m Deposits: 18,621m Net banking income*: 623m Net profit*: 39m 743m Chairman: Philippe Vidal CEO: Isabelle Bourgade 8, rue de la République Lyon Tel.: *parent company CENTRE INTERNATIONAL DU CICM Contributing to the financial independence of emerging countries READING PROGRAMME Enabling universal access to reading RESEARCH AND SOCIAL ASSISTANCE PROGRAMME Supporting non-profit associations and research teams Fondation du Crédit Mutuel Chairman: Étienne Pflimlin Contacts: Frédéric Monot, Executive Director, FCM Marie-Lorraine Kerr, Reading Programme Delegate Christophe Brindel, Director CICM Frédéric Monot, Research arm and Haiti Programme 88-90, rue Cardinet Paris Cedex 17 Tel.: +33 (0) fondation-cm@creditmutuel.fr TOGETHER, LET S REBUILD HAITI PROGRAMME Rebuilding a hospital and building a new town Find out more about CIC: Find out more about the Crédit Mutuel foundation: