CREDIT MUTUEL: KEY POINTS IN 2011

Transcription

1 CREDIT MUTUEL: KEY POINTS IN 2011

2 NEIGHBOURHOOD BANKING, SERVICES AND COMMITMENT: THE CREDIT MUTUEL GROUP OFFERS ITS EXPERTISE TO SOME 28.8 MILLION MEMBERS AND CUSTOMERS FRENCH BANK OF THE YEAR for the second year running (2010 and 2011) RECOGNITION FOR CREDIT MUTUEL IN 2011 At end-2011, the group was voted French Bank of the Year for the second year running by The Banker magazine, a standard-setting economic and financial international news publication belonging to the Financial Times group. This recognition is also testament to the 102,000 staff 24,000 elected directors and 78,000 employees - who work to serve the group's members and customers on a daily basis. LE REVENU SURVEY: CRÉDIT MUTUEL NUMBER 1 FOR CUSTOMER SATISFACTION Crédit Mutuel topped the rankings in the survey carried out in 2011 by the Le Revenu magazine in the overall customer satisfaction category under the customer-rated banks heading, while CIC came in third. This was an excellent accolade for the group, singled out from among 11 participating banks. (Le Revenu, October 2011) GROUP PROFILE, 2011 Backed by a staff of more than 102,000, comprising 78,000 employees and 24,000 directors, Crédit Mutuel offers a comprehensive range of financial expertise to nearly 29 million customers, including more than 27 million retail customers. The group s overriding priority, and the key to its development, is the quality of both its customer and member relationships and the services it provides. Its strategy is one of controlled growth based on local retail banking, bankinsurance and technological excellence. The group focuses on closeness to the customer, combining the strengths of Crédit Mutuel - a cooperative, mutual bank with extensive regional and local ties - with those of CIC, a commercial bank. Combined with Targobank and Cofidis, Crédit Mutuel and CIC - the group s two leading brands - have a network of almost 6,000 points of sale. Crédit Mutuel is composed of local mutual banks organised into 18 regional federations, which in turn form the Conféderation Nationale du Crédit Mutuel, the central body that heads the network. 2

3 2011 KEY FIGURES Net banking income: 13.9 billion Net profit: 2,195 million Net profit, group share: 2,113 million Shareholders equity, group share: 33,292 million Core Tier 1 ratio: 11.2% billion in customer deposits billion in loans CIC operates a branch network in the Paris region and is the holding company for a group of five regional divisions, along with subsidiaries specialised in all areas of finance and insurance. A RETAIL BANK WITH A LOCAL FOCUS Crédit Mutuel offers a comprehensive range of financial services to customers including private individuals, locally based professionals and companies of all sizes. It has a 14.8% share of the French deposit market and 17.1% of the bank-distributed loan market. The Crédit Mutuel group is France s number one non-life bankinsurer. Its insurance subsidiaries manage more than 30 million savings, auto, home, health, personal protection and retirement policies on behalf of almost 12 million policyholders. The group is a major player in the home loans market and France s number three for consumer credit. It is the country s biggest bank for non-profit associations, the second-largest for farmers and banker to one out of every three self-employed professionals. More than half of France s 100 largest companies bank with Crédit Mutuel. A LEADING RETAIL BANKINSURANCE PLAYER IN FRANCE 17.1% market share in bank loans 14.8% market share in deposits 5,898 points of sale* 77,979 employees 28.8 million customers No. 1 bankinsurer in non-life insurance No. 1 bank for non-profit associations and works councils No. 2 bank for electronic banking No. 2 bank for the farming sector No. 2 bank for social and business micro-credits No. 3 bank for housing loans No. 3 bank for SMEs No. 3 bank for consumer credit Standard & Poor's A+/A-1 with a stable outlook for Crédit Mutuel RATINGS Moody's Aa3/P-1 on review for downgrade** Fitch Aa3/P-1 with a stable outlook** * of which 5,390 in France ** for CM10-CIC 3

4 OURS IS A GROWING COMPANY MADE STRONG BY THE COMPLEMENTARY ROLES OF OUR ELECTED DIRECTORS AND EMPLOYEES. THE COOPERATIVE MOVEMENT CONTINUES TO LEAD THE WAY IN Michel Lucas LEADING THE WAY IN BANKING TECHNOLOGY Customers of the branch network benefit from a comprehensive multi-channel banking offer based on cutting edge technology. In 2011, the remote banking service clocked up nearly a billion contacts, half of them online. Crédit Mutuel s mobile telephony activity, marketed under the NRJ Mobile, Crédit Mutuel Mobile and CIC Mobile brands, provides a new channel for bankinsurance and services and constitutes a new approach to payment instruments that has attracted more than a million customers. The bank maintained its number two position in France in electronic payments, with a nearly 19.5% share of the overall market, and its number one position for transactions in France with affiliated retailers, with a 25% market share. A SOLID, INVESTMENT GRADE BANK In 2011, the group continued to boost its financial solidity, with a 1 billion increase in group share of shareholders equity to 33.3 billion. At 11.2%, its Core Tier 1 solvency ratio puts it among France s leading banks. In the context of all-round ratings downgrades for banks, Crédit Mutuel remains a quality investment grade issuer. CREDIT MUTUEL GROUP FINANCIAL STRUCTURE (in billions) RETAIL BANKING AND INSURANCE NET BANKING INCOME in millions MARKET SHARE IN FRANCE as a % 11.2% 11.2% 10.7 % TOTAL - 4.8% % 14,080 15,354 14, ,6 32,3 33,3 +3.1% Loans Deposits Shareholders equity* of which, group share* Core Tier 1 ratio 4

5 United Kingdom CREDIT MUTUEL GROUP: INTERNATIONAL SITES AND PARTNERSHIPS (2011) Germany Belgium Czech Republic Lux. Slovakia me rth A rica No France Hungary Switzerland Canada * Italy New York Asia Portugal Spain BANQUE DE TUNISIE Morocco Tunisia Cofidis Participations Group CONTINUED EXPANSION As a local neighbourhood bank, Crédit Mutuel added branches to its regional network on the basis of demographic and geographic growth potential; it now has 5,898 points of sale, of which 5,390 in France and 508 abroad. The group also developed existing operations abroad in 2011 and made further acquisitions. Its business grew in France s neighbouring countries, with the launch of Targobank Spain and the takeover of Citibank Belgium, through the ramping up of market share at its new subsidiaries, Targobank and Cofidis, and through the signing of cooperation agreements with Mouvement Desjardins in Canada and Casino in France. This controlled development is taking place within a much broader avenue of growth for the group, and strengthening its position as a major bank both in France and elsewhere in Europe. A DIFFERENT APPROACH TO BANKING THAT S WHAT SETS US APART HEART OF THE GROUP is a COOPERATIVE BANK not listed on the stock exchange. It belongs to its 7.3 million shareholder members, who vote on a one person, one vote basis and are responsible for electing the 24,000 directors of the local mutual banks. This democratic governance structure ensures that the whole of Crédit Mutuel is controlled from the bottom up. The members shares make up the company s capital. As a MUTUAL BANK, Crédit Mutuel s development revolves around its core values of responsibility, solidarity and local service. Not only do these values make up Crédit Mutuel s identity, they also demonstrate the relevance of its business model. A BANK THAT PROMOTES SOCIAL COHESION. As France s leading bank for associations, Crédit Mutuel has strong ties with the not-for-profit sector, which plays a fundamental role in strengthening social cohesion and establishing new forms of social support. It operates France s second biggest low-income and business microcredit activity, both directly and in close cooperation with integration assistance and social aid networks. Crédit Mutuel also runs a special assistance programme for members facing financial difficulties. It helps promote ethical investment through solidarity-driven savings schemes and socially responsible investment (SRI) products. 5

6 A SOCIALLY RESPONSIBLE COMPANY SERVING THE REAL ECONOMY HELPING ONE ANOTHER AND SUPPORTING SOCIAL AND ECONOMIC INSERTION Crédit Mutuel s elected representatives and employees steer the bodies that organise internal solidarity within the group. Particular attention is paid to personal or professional situations adversely affected by abrupt or unexpected changes, such as illness or injury, redundancy or personal loss. While 98% of French people now have access to basic banking services, Crédit Mutuel remains committed to combating financial marginalisation and integrating disempowered sections of the population into the economy. PROTECTING LOCAL JOBS AND HELPING KEY PLAYERS IN LOCAL ECONOMIES Supporting the real economy is about creating and protecting local jobs, helping key players in local economies, developing social housing and lower income home ownership schemes, and giving local populations in France and emerging countries alike the means to control their economic and social development. This is the role that Crédit Mutuel, a cooperative bank serving the general interest, has chosen to adopt. COMMITTED TO UNIVERSAL HOUSING ACCESS Crédit Mutuel is one of the leading banking partners for lower income home ownership and subsidised rental schemes. It has achieved this status through its expertise in the full range of subsidised loans, such as the new Ptz interest-free loan (of which it is one of the main distributors) PAS subsidised acquisition loans and PSLA subsidised rental-acquisition loans. It also plays an increasingly important role in financing low cost rented accommodation by distributing PLS loans. SUPPORTING THE NON-PROFIT SECTOR With a customer base comprising nearly 420,000 associations, Crédit Mutuel is the active partner of one out of every three non-profit organisations and almost 60% of all works councils. It has a specifically tailored offer for this sector, which plays a key role in reinforcing social cohesion and creating new community ties. OFFERING SOCIALLY AND ENVIRONMENTALLY ORIENTED PRODUCTS Crédit Mutuel encourages and supports initiatives by its members and customers in favour of social cohesion, solidarity and the environment. It offers products with social and environmental added value based on the new concept of solidarity-oriented savings solutions, loans for environmentally beneficial projects and socially responsible investment products distributed by CM-CIC Asset Management, Federal Finance (a Crédit Mutuel Arkéa company) and La Française AM (part of Crédit Mutuel Nord Europe). For more information see the annual report on corporate social responsibility (CSR) available at 6

7 WHAT DOES SOCIAL AND ENVIRONMENTAL RESPONSIBILITY MEAN FOR US? DEVELOPING THE ECONOMY NATIONALLY AND LOCALLY No. 1 partner to non-profit associations and works councils No. 2 bank for the farming sector No. 3 bank for SMEs No. 3 provider of housing loans in France No. 2 bank for social and business micro-credits 6.6 billion of loans granted to the public sector at local level, a 45.7% increase year-on-year SOCIAL COMMITMENT 78,000 employees group-wide 96% of employees on permanent contracts 5% of payroll invested in training 54% of employees are women 4.3 billion in socially responsible investments 31.6 million in donations made by the Crédit Mutuel group 395 million in business micro-credits and subsidised loans COOPERATIVE GOVERNANCE 1 person, 1 vote 7.3 million members, including 93,000 new members in ,000 voluntary directors 42% of newly appointed directors are women (up 5 points year-on-year) 2,100 general meetings attended by 424,000 members ENVIRONNEMENT No. 3 provider of interest-free eco-loans 30 greenhouse gas audits 10 corporate travel plans to reduce the impact of our journeys 7

8 Int onal CLOSE-UP ON... CREDIT MUTUEL GROUP THE RETAIL BANK PROVIDING NATIONWIDE SERVICE TO ALL TYPES OF CUSTOMER Local mutual bancks THE DRIVING FORCE behind the group s commitment and responsiveness Regional federations THE ORGANISATIONAL FRAMEWORK of the business National bodies REPRESENTATION and promotion of interests THE HEART OF THE SYSTEM THE mutual bank Local mutual banks, of which there are 2,104. Decisions at Crédit Mutuel are taken as close as possible to ground level. 18 regional federations, which coordinate business within their respective areas. The final link in the chain, 2 national bodies that represent and defend the group s interests International Banking and finance subsidiaries Insurance subsidiaries Technology subsidiaries Real estate subsidiaries A GROUP WITH A DIFFERENCE serving all its customers and supporting businesses and jobs. 5,898 points of sale 78,000 employees 28.8 million customers FRENCH BANK OF THE YEAR for the second year running (2010 and 2011) THE NATIONAL CONFEDERATION AND THE MUTUEL CENTRAL FINANCING BANK The Conféderation Nationale, or national confederation, is the central body governing the network. It represents Crédit Mutuel vis-à-vis the authorities and is responsible for defending and promoting its interests. The Caisse Centrale, or central financing bank, manages treasury for the regional groups and organises the pooling of Crédit Mutuel's financial resources. CONFÉDÉRATION NATIONALE DU CM Chairman: Michel Lucas CEO: Alain Fradin Deputy CEO: Daniel Baal CAISSE CENTRALE DU CM CEO: Alain Fradin rue Cardinet Paris Cedex 17 Tel.: +33 (0) Fax: +33 (0)

9 THE 18 REGIONAL FEDERATIONS OF CREDIT MUTUEL Each regional federation is responsible for strategy and supervision, and represents Crédit Mutuel in its region. It is run by boards elected by the local mutual banks. In all, there are 18 regional federations covering all areas of France. In addition to these regional federations, there is a federation with national scope specifically serving the farming sector Crédit Mutuel Agricole et Rural (CMAR). All 19 federations are affiliated to the national confederation. Lille NORD EUROPE Brest BRETAGNE Caen Paris ILE-DE-FRANCEE MAINE-ANJOU, BASSE-NORMANDIE ND Laval al ANJOU Nantes Angers NORMANDIE Orléans CENTRE CENTRE EST EUROPE Strasbourg OCÉAN Bordeaux LOIRE-ATLANTIQUE E ET CENTRE-OUEST T SUD-OUEST MASSIF CENTRAL Fort-de-- France SAVOIE- SUD-EST MONT BLANC Annecy Lyon DAUPHINÉ-VIVARAIS Valence e La Rochesur-Yon Clermont- Ferrand MIDI-ATLANTIQUE MÉDITERRANÉEN Toulouse ouse Marseille ANTILLES-GUYANE 9

10 THE 18 REGIONAL FEDERATIONS OF CRÉDIT MUTUEL Updated on 31 May 2012 ANJOU 49 Maine-et-Loire Chairman: Bernard Flouriot CEO: Isabelle Pitto 1, place Moliere - B.P Angers Cedex 01 Tel.: +33 (0) Fax: +33 (0) ANTILLES-GUYANE 97-1 Guadeloupe, 97-2 Martinique, 97-3 Guyane, 97-4 Saint-Martin Chairman: Louis Crusol CEO: Alain Delserieys Rue du Prof. Raymond Garcin Fort-de-France - Martinique Tel.: +33 (0) BRETAGNE 22 Côtes-d Armor, 29 Finistère, 35 Ille-et-Vilaine, 56 Morbihan Chairman: Jean-Pierre Denis CEO: Jean-Pierre Le Tennier Brest Cedex 9 Tel.: +33 (0) Fax: +33 (0) Offices: 118, avenue des Champs-Elysees Paris - Tel.: +33 (0) CENTRE 18 Cher, 28 Eure-et-Loire and adjacent areas, 36 Indre, 37 Indre-et-Loire, 41 Loir-et-Cher, 45 Loiret Chairman: François Duret CEO: Jean-Pierre Babel Place de l Europe 105, rue du Faubourg Madeleine Orleans Cedex 9 Tel.: +33 (0) Fax: +33 (0) CENTRE EST EUROPE 10 Aube, 21 Côte-d Or, 25 Doubs, 39 Jura, 54 Meurthe-et-Moselle, 55 Meuse, 57 Moselle, 58 Nièvre, 52 Haute-Marne, 67 Bas-Rhin, 68 Haut-Rhin, 70 Haute-Saône, 71 Saône-et-Loire nord, 88 Vosges, 89 Yonne, 90 Territoire-de-Belfort Chairman: Michel Lucas CEO: Alain Fradin Deputy CEO: Alain Delserieys,Nicolas Thery 34, rue du Wacken Strasbourg Cedex 9 Tel.: +33 (0) Fax: +33 (0) DAUPHIN -VIVARAIS 07 Ardèche, 26 Drôme, 38 Isère, Grenoble arrondissement Chairman: Michel Vieux CEO: Didier Griot , av. Victor Hugo B.P Valence Cedex Tel.: +33 (0) Fax: +33 (0) ILE-DE-FRANCE 75 Paris, 77 Seine-et-Marne, 78 Yvelines, 91 Essonne, 92 Hauts-de-Seine, 93 Seine-Saint-Denis, 94 Val-de-Marne, 95 Val-d Oise Chairman: Jean-Louis Girodot CEO: Daniel Baal 18, rue de la Rochefoucauld Paris Cedex 09 Tel.: +33 (0) Fax: +33 (0) LOIRE-ATLANTIQUE ET CENTRE-OUEST 19 Corrèze, 23 Creuse, 44 Loire-Atlantique, 79 Deux-Sèvres nord, 86 Vienne, 87 Haute-Vienne Chairman: Alain Têtedoie CEO: Christine Zanetti 46, rue du Port-Boyer - B.P Nantes Cedex 3 Tel.: +33 (0) Fax: +33 (0) MAINE-ANJOU, BASSE-NORMANDIE 49 Maine-et-Loire nord, 50 Manche, 53 Mayenne, 61 Orne, 72 Sarthe Chairman: Daniel Leroyer CEO: Pascal Durand 43, boulevard Volney Laval Cedex 9 Tel.: +33 (0) Fax: +33 (0) MASSIF-CENTRAL 03 Allier, 12 Aveyron, 15 Cantal, 63 Puy-de-Dôme Chairman: Jean-François Devaux CEO: Didier Ardouin 61, rue Blatin B.P Clermont-Ferrand Cedex 1 Tel.: +33 (0) Fax: +33 (0) MÉDITERRANÉEN 04 Alpes-de-Haute-Provence, 05 Hautes-Alpes, 06 Alpes-Maritimes, 11 Aude,13 Bouches-du-Rhône, 2A Corse-du-Sud, 2B Haute-Corse, 30 Gard, 34 Hérault, 48 Lozère, 66 Pyrénées-Orientales, 83 Var, 84 Vaucluse, Principality of Monaco Chairman: Pierre Filliger CEO: Lucien Miara 494, avenue du Prado - B.P Marseille Cedex 08 Tel.: +33 (0) Fax: +33 (0) MIDI-ATLANTIQUE 09 Ariège, 31 Haute-Garonne, 32 Gers, 40 Landes, 46 Lot, 47 Lot-et-Garonne, 64 Pyrénées Atlantiques, 65 Hautes-Pyrénées, 81 Tarn, 82 Tarn-et-Garonne Chairman: Gérard Bontoux CEO: Sylvain Besançon 10, rue de la Tuilerie B.P Balma Cedex Tel.: +33 (0) Fax: +33 (0)

11 NORD EUROPE 02 Aisne, 08 Ardennes, 51 Marne, 59 Nord, 60 Oise, 62 Pas-de-Calais, 80 Somme Chairman: Philippe Vasseur CEO: Eric Charpentier Deputy CEO: Christian Nobili 4, place Richebe - B.P Lille Cedex Tel.: +33 (0) Fax: +33 (0) NORMANDIE 14 Calvados, 27 Eure, 76 Seine-Maritime Chairman: Eckart Thomä CEO: Luc Chambaud 17, rue du 11 Novembre Caen Cedex 4 Tel.: +33 (0) Fax: +33 (0) OCÉAN 17 Charente-Maritime, 79 Deux-Sèvres sud, 85 Vendée Chairman: Joseph Vrignon CEO: Jean-Luc Menet 34, rue Leandre-Merlet B.P La Roche-sur-Yon Cedex 27 Tel.: +33 (0) Fax: +33 (0) SAVOIE-MONT BLANC 73 Savoie, 74 Haute-Savoie Président: Albert Peccoux CEO: Eric Petitgand 99, avenue de Genève B.P Annecy Cedex Tel.: +33 (0) Fax: +33 (0) SUD-EST 01 Ain, 38 Isère nord, 42 Loire, 43 Haute-Loire, 69 Rhône, 71 Saône-et-Loire sud Chairman: Gérard Cormorèche CEO: Bernard Gay 8-10, rue Rhin-et-Danube C.P Lyon Cedex 09 Tel.: +33 (0) Fax: +33 (0) SUD-OUEST 16 Charente, 24 Dordogne,33 Gironde Chairman: Christian Touzalin CEO: Jean-Marc Jay Rue Antoine Becquerel Pessac Tel.: +33 (0) Fax: +33 (0) FÉDÉRATION DU CRÉDIT MUTUEL AGRICOLE ET RURAL (CMAR) Crédit Mutuel is particularly attentive to developments in the agricultural sector. This special commitment in rural areas is reflected by the group s 19th federation, Federation du Credit Mutuel Agricole et Rural (CMAR), a dedicated national entity run by elected farmers. Crédit Mutuel ranks a firm second in the farming sector with a 16% share of subsidised loans to young farmers, 12% of the medium- and long-term loan market and more than one-third of its local mutual banks situated in rural areas. Chairman: Christian Péron, Chairman of Caisse de Bretagne de Crédit Mutuel Agricole Vice-Chairmen: Jacques Chombart, Director of the Crédit Mutuel Nord Europe federal bank, Gérard Cormorèche, Chairman of Caisse Agricole Crédit Mutuel CEO: Marie-Christine Caffet 88-90, rue Cardinet Paris Cedex 17 Tel.: +33 (0) Fax: +33 (0)

12 THE CREDIT MUTUEL FEDERAL BANKS The federal banks, which are the financial life blood of the regions, have in recent years merged to form inter-regional federal banks. Grouping them in this way has the effect of streamlining resources and cutting costs via technical, IT and financial partnerships. This pooling of resources entered a new phase on 1 January 2012 when the Anjou federal bank joined the CM10 group. There are now therefore 11 federal banks, forming a new group called CM11, that pool resources. They cover the Anjou, Centre, Centre Est Europe, Ile-de-France, Loire-Atlantique, Centre Ouest and Midi-Atlantique, Normandie, Savoie-Mont Blanc, Sud Europe Méditerranée (Dauphiné-Vivarais and Méditerranéen) and Sud-Est regions. Regional groups as at 1 January 2012; figures as at 31 December Lille NORD EUROPE Brest BRETAGNE Nantes Caen MAINE-ANJOU, BASSE-NORMANDIE Laval ANJOU Angers NORMANDIE Orléans CENTRE Paris ILE-DE-FRANCE CENTRE EST EUROPE Strasbourg OCÉAN Bordeaux LOIRE-ATLANTIQUE ET CENTRE-OUEST SUD-OUEST Clermont- Ferrand MASSIF CENTRAL SUD-EST Lyon Valence Fort-de- France SAVOIE- MONT BLANC Annecy DAUPHINÉ-VIVARAIS La Rochesur-Yon MIDI-ATLANTIQUE MÉDITERRANÉEN Toulouse Marseille ANTILLES-GUYANE Nord Europe federal bank Maine-Anjou / Basse-Normandie federal bank Arkéa interfederal bank (Inter-regional bank covering the Bretagne, Massif Central and Sud-Ouest regions) Océan federal bank Antilles-Guyane federal bank Crédit Mutuel (CM11) federal bank (Inter-regional bank covering the Anjou, Centre, Centre Est Europe, Dauphiné-Vivarais, Ile-de-France, Loire-Atlantique Centre Ouest, Méditerranéen, Midi-Atlantique, Normandie, Savoie-Mont Blanc and Sud-Est regions) 12

13 ANJOU federal bank The Angers federal bank joined the CM10 group on 1 January Accordingly, the figures below relate to ,942 customers 76 points of sale Loans: 3,254m Deposits: 4,002m Net banking income: 93.3m Net profit: 13.3m Shareholders equity, group share: 440m ANTILLES-GUYANE federal bank 145,622 customers 27 points of sale Loans: 1,383m Deposits: 1,289m Net banking income: 77.9m Net profit: 11.6m Shareholders equity, group share: 148m ARKÉA interfederal bank 3,160,011 customers 561 points of sale Loans: 39,780m Deposits: 57,898m Net banking income: 1,704.8m Net profit: 292.1m Shareholders equity, group share: 4,016m CRÉDIT MUTUEL (CM10) federal bank 22,908,363 customers 4,563 points of sale Loans: 263,906m Deposits: 459,009m Net banking income: 11,053.2m Net profit: 1,805.1m Shareholders equity, group share: 24,109m MAINE-ANJOU, BASSE-NORMANDIE federal bank 633,346 customers 183 points of sale Loans: 8,044m Deposits: 10,888m Net banking income: 285.0m Net profit: 70.4m Shareholders equity, group share: 1,826m NORD EUROPE federal bank 1,181,288 customers 307 points of sale Loans: 12,393m Deposits: 47,015m Net banking income: 684.2m Net profit: 89.1m Shareholders equity, group share: 1,950m OCÉAN federal bank 573,217 customers 181 points of sale Loans: 9,620m Deposits: 11,251m Net banking income: 255.2m Net profit: 54.6m Shareholders equity, group share: 1,104m SPECIALISED RETAIL BANKING BUSINESS LINES The regional groups that make up Crédit Mutuel provide expert services to the group s 28.8 million retail and business customers, including factoring, consumer credit, real estate, equipment leasing, property leasing and insurance (the group s second biggest business). Affacturage, crédit à la consommation, immobilier, crédit-bail mobilier, crédit-bail immobilier, assurance (2 e métier du groupe) The group s subsidiaries support, complement and strengthen its core business, retail banking. It also has specialised entities that offer expertise in the main sub-branches of finance and new technologies, such as corporate and investment banking, asset management and private banking, and technological services. For more information visit any of the various groups internet sites. The main ones are listed below: CREDIT MUTUEL ARKEA CM CENTRE EST EUROPE CRÉDIT MUTUEL NORD EUROPE (BCME, BPE, Federal Finance, Fortuneo Banque, Suravenir Assurances, etc.) (BECM, BFCM, CIC, CM-CIC Capital Finance, Cofidis, Targobank, GACM, Euro-Information, etc.) (BCMNE, La Française AM, CMNE Belgium, BKCP Belgium, Citibank Belgium, NEA, etc.) ALL ABOUT CREDIT MUTUEL: 13

14 OTHER ENTITIES AT NATIONAL LEVEL CIC, a Centre Est Europe subsidiary, is THE GROUP S NUMBER TWO BANKING NETWORK, Updated on 31 May 2012 Figures as at 31 December 2011 ( millions) THE CIC REGIONAL BANKS CIC, A HOLDING COMPANY WITH A BRANCH NETWORK IN THE PARIS REGION Banking network figures 686,153 customers 301 points of sale Loans: 15,590.8m Deposits: 15,101.8m Net banking income: 577m Parent company net profit: n.s. Shareholders equity: n.s. Chairman and CEO: Michel Lucas COO: Alain Fradin 6, avenue de Provence Paris Tel.: +33 (0) CIC EST 1,010,979 customers 387 points of sale Loans: 20,876m Deposits: 14,434m Net banking income*: 670m Net profit: 156m Shareholders equity, group share: 694m Chairman and CEO: Philippe Vidal COOs: Luc Dymarski, Pierre Jachez Deputy COO: Thierry Marois 31, rue Jean Wenger-Valentin Strasbourg Tel.: +33 (0) CIC NORD OUEST 746,517 customers 331 points of sale Loans: 15,745m Deposits: 12,309m Net banking income*: 508m Net profit: 103m Shareholders equity, group share: 604m Chairman and CEO: Stelli Prémaor Deputy COOs: Eric Cotte, Bernard Duval 33, avenue Le Corbusier Lille Tel.: +33 (0) CIC SUD OUEST 394,388 customers 278 points of sale Loans: 8,097m Deposits: 5,628m Net banking income*: 278m Net profit: 47m Shareholders equity, group share: 260m Chairman and CEO: Jean-Jacques Tamburini COO: Pascale Ribault Deputy COO: Jean-Francois Lagraulet Cite Mondiale - 20, quai des Chartrons Bordeaux Cedex Tel.: +33 (0) CIC OUEST 697,343 customers 361 points of sale Loans: 16,548m Deposits: 11,819m Net banking income*: 453m Net profit: 127m Shareholders equity, group share: 548m Chairman and CEO: Michel Michenko Deputy COOs: Michel David, Laurent Métral 2, avenue Jean-Claude Bonduelle Nantes Tel.: +33 (0) CIC LYONNAISE DE BANQUE 926,661 customers 450 points of sale Credits: 22,742m Depots: 16,882m Net banking income*: 628m Net profit: 109m Shareholders equity, group share: 803m Chairman and CEO: Rémy Weber Deputy COOs: Isabelle Bourgade, Yves Manet 8, rue de la Republique Lyon Tel.: +33 (0) *parent company 2011 ALL ABOUT CIC: 14

15 In addition to its regional foundations, Crédit Mutuel has a national corporate patronage programme that shows in a practical way the group s daily commitment to solidarity. It has been involved since 2009 in various general interest and solidarity-oriented initiatives through its national foundation. LE CENTRE INTERNATIONAL DU CICM Contributing to the financial independence of emerging countries Contact: Yann Gauthier, CEO READING PROGRAMME Enabling universal access to reading Contact: Marie-Lorraine Kerr, Delegate RESEARCH AND SOCIAL ASSISTANCE PROGRAMME Supporting non-profit associations and research teams Contact: Frédéric Monot, Executive director TOGETHER, LET S REBUILD HAITI PROGRAMME Rebuilding a hospital and building a new town Contact: Frédéric Monot, Executive director Fondation du Crédit Mutuel Chairman: Etienne Pflimlin Executive director: Frederic Monot 88-90, rue Cardinet Paris Cedex 17 Tel.: +33 (0) fondation-cm@creditmutuel.fr ALL ABOUT FONDATION DU CREDIT MUTUEL: 15

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