1 Annual Report 2013 This legal document was submitted to the Autorité des Marchés Financiers on the XX 2011, in accordance with Article of the AMF s general regulations. It may be used for the purposes of a financial operation if accompanied by an operation authorisation note from the Autorité des Marchés Financiers.
2 Contents 2013 in figures Company History Message from the Presidents Groupe Open on the stock market Activity Financial Report
3 2013 in figures Turnover (in millions of ) Headcount 2011 Current Operating Income (in millions of ) Net Income (in millions of ) The definitions and calculation methods used to produce these activity indicators are identical for the different periods under consideration. By sector of activity By service By location
4 Company History
5 A Message from the Presidents Driven by a shared ambition and inspired by our five core values - Pertinence, Audacity, Ethics & Responsibility, Passion and Commitment, Groupe Open is a leader among French Digital Service Firms, specialising in delivering Digital and Industrial Transformation for business. At Groupe Open, our priority is to support our clients in the implementation of new digital technologies which will boost value creation for their business. Frédéric Sebag Guy Mamou-Mani In 2013 Groupe Open returned to growth. How do you explain this positive development? Frédéric Sebag and Guy Mamou-Mani After a few years of negative growth we had predicted a return to growth this year, and we delivered. Continuing that trend, this momentum should continue into 2014 with further organic growth. We made significant efforts to restructure the company, efforts which were essential in light of our development in recent years (we ve grown from a company of 200 to a group of 3000 employees in a relatively short space of time), and in 2013 these investments bore fruit, particularly those focused on boosting our commercial dynamism. That means winning new contracts, expanding our target market to include larger Medium-Sized Businesses and fine-tuning our range of products and services to match the expectations of our customers. Obviously these investments had an impact on profits in the first half of the year but, as we predicted, in the second half of 2013 the figures were clearly up on the previous year. Transformation is the key word when it comes to discussing today s Digital Services sector. How has the Groupe Open handled this trend? I think PAC (Pierre Audoin Consultants) described it best when they said that the evolution of new technologies correlated with the evolution of clients needs has led to the spontaneous development of new marketing/sales products and services, new ways of interacting with clients and more. But in order to develop that closer relationship with our clients, and set ourselves apart from the competition, a structural transformation was necessary. For the past few years we have been witnessing a transformation in the way our clients do business, and to keep up it was time for us to transform our business model too. That s one of the reasons that we re now classified as a Digital Services Firm and not an IT Services Company.
6 Groupe Open has always been in step with the evolution of the market, on the one hand thanks to industrial production resources which remain predominantly based in France, and on the other hand thanks to a product range structured around key strategic priorities: Mobile services and solutions, Cloud systems, Collaborative tools and Infrastructure. That approach applies across the board, from Consulting to Application Services and Infrastructure Services. In concrete terms, what impact does that have on the company s relationship with its clients? Put simply, digital transformation is the process of implementing new uses of digital technologies with the power to boost a business capacity for value creation. In this era when digital technologies are accessible everywhere and to everybody, the relationship between providers and clients has entered a new era with previously unthinkable levels of customer satisfaction: it s now possible to have it all, right now. Our Digital World Delivering digital transformation for business means applying SMAC technologies (Social, Mobility, Analytics, Cloud) and their associated techniques to areas such as Brand Identity, Customer Relations, connected objects (products/services) and processes, transforming the company s data (information) into one of its most precious resources.
7 Last year you put great emphasis on Open s commitment to Corporate Social Responsibility. What progress has been made in this area over the past year? In 2013, in order to express our commitment clearly and concretely, we decided to restructure our existing initiatives in this respect around certain key strategic priorities which correspond to the core values of our company. We summed up this commitment in a new CSR Charter, setting out Groupe Open s 5 Social Responsibility ambitions, broken down into 15 strategic objectives which define the scope of this policy: Industrial performance Dynamism through innovation, The energy of Better Living with Open Delivering excellence for our clients Our Responsibility Promise The purpose of this Charter is to clearly lay out the foundations of our CSR policy for the benefit of both our teams and our clients and suppliers. In short, Groupe Open has successfully restructured its business model to put itself at the very heart of Digital Transformation for its clients, backed by a perfectly calibrated range of products and services and informed by the company s five core values (Pertinence, Audacity, Ethics & Responsibility, Passion, Commitment), reflecting Open s positive attitude and stated ambition to set a new benchmark for the industry.
8 REFERENCES Listing: Euronext Paris Compartment C ISIN code: FR Segment NextEconomy 972, Services Informatiques SHARE PRICE HISTORY Groupe Open on the market As of 31st December Price (in ) Number of shares (in millions) Capitalisation boursière (in millions of ) SHARE CAPITAL As of 31st December 2013, the total value of the company s stock stood at 1,480,529, divided into 8,883,173 shares. Shareholders as of 31/12/2013 Number of Shares % capital Number of voting % voting rights rights* Frédéric SEBAG (1) Laurent SADOUN Guy MAMOU-MANI Financière de l Echiquier Public Treasury stock ,93% 11,99% 6,20% 8,00% 45,33% 3,55% ,58% 16,45% 6,69% 5,86% 35,42% - Totals ,00% ,00% (1) Of which 76,023 shares in Groupe Open (representing 152,046 voting rights) held by the three children of Frédéric SEBAG. * double voting rights are attached to all fully issued shares which have been registered to the same named owner for at least two years % of the company s capital and 58.72% of voting rights are held by Groupe Open s directors. FINANCIAL INSTRUMENTS Number of shares Average Price ( ) du Fiscal period au Capital OBSAR 2 Octobre 2007* OBSAR 3 Octobre 2007* oct 09 8 oct oct sept 14 *Non-cash instruments as of date of submission of this document.
9 INFORMATION FOR SHAREHOLDERS AND THE COMPANY S COMMUNICATION POLICY Groupe Open regularly updates its shareholders on the state of its activities, with releases published in official sources, via the economic and financial press and via general and market-specific news websites. The company s website, has a section dedicated to the investment community. Groupe Open has adopted the recommendations published by Middlenext regarding financial communication. A reference document is drawn up ahead of the Annual General Meeting of shareholders, and is available to shareholders and any other investors upon request. Finally, Groupe Open regularly takes part in various roadshows aimed at analysts, investors and shareholders in France, Belgium, Switzerland, Germany, Austria, Spain and England.
10 Activity With over 3000 employees, Open is a leading French Digital Services Firm (ESN) at the heart of Digital and Industrial Transformation in business. Open s activities are structured around three fundamental services: Consulting, Application Services and Infrastructure Services, with a combination of assets which sets us apart from the competition: Professionalism & Proximity, Value & Innovation, and all with a strong commitment to Social Responsibility. Professionalism & Proximity, as demonstrated by: - Production resources based in France ( on-shore ), with a network of Service Centres which apply a consistent set of best practices defined by our Production Directorate. - A dense network of commercial resources, located in close proximity to our clients decision-making centres, - A clear, incentivised Human Resources policy based on: Efficient, well-equipped skills management (OPEN DIRECTIONS) Individual assessments for all employees (OPEN&CHANGE). Value & Innovation: Open is always at the forefront of market trends, with a range of products and services which allow clients to keep up with the pace of innovation while also boosting their Value Creation. Open, a strong brand In order to enhance the company s reputation and cement our position as a leading player in the field of French Digital Services Firms, in 2009 we decided to define the properties and strengths which form the basis of the Open brand, setting out our Ambition, our Vocation and our Values. Open s stated Ambition is to become A leading presence among the Top Ten French Digital Services Firms : a leader in terms of size, industrial expertise, and attitude. Value creation with a human touch is Open s primary Vocation: developing long-term strategies, offering innovative solutions, constantly improving quality and respecting the contribution of each and every employee. The spirit of the Groupe Open is expressed in the form of our five core Values: Pertinence, Audacity, Ethics & Responsibility, Passion and Commitment, encapsulating the company s identity and the way it informs the actions of all Open employees.
11 Open, a Responsible, Innovative Digital Services Firm Over the course of the company s development, Open has become an acknowledged specialist in a broad range of areas, with a proven ability to manage and develop all forms of information systems for businesses. The Open range is based around three principal services: Consulting, Application Services and Infrastructure Services. Consulting PEA Consulting is a management consultancy firm specialising in delivering Operational and Digital Transformation for business. PEA Consulting has built up a formidable wealth of expertise across four key domains: banking, industry, insurance and the public sector. In each of these domains, PEA Consulting advises on everything from strategy through to operations with a range of cross-sector services: Innovation in products and services, Purchasing performance, Lean Management, Supply chain and distribution, Optimisation of support operations, Information systems strategy and transformation, Security and change management, Customer relations management and Working capital optimisation. Application Services Open offers a comprehensive service spanning the full life cycle of an application, from project management support to software asset management, based on our unique in-house production methodology Infrastructure Services Open s Infrastructure Services Directorate is a leading force in the Transformation and Outsourcing of IT production work for French businesses. With 850 experts on call, Open Infrastructure Services handles the design, implementation, evolution, security and access protocols of IT structures on behalf of clients. In order to support clients with their production and operational challenges, Open assumes the role of integrator: combining innovative, secure solutions and a range of value-boosting tools in the fields of Cloud Technologies, Technical Integration, Collaborative Systems, Mobility, Transformation and Outsourcing.
12 The Open Range Application Services & Infrastructure Services Mobile Applications & Information Systems Integration Designing and integrating mobile solutions backed by a solid industrial methodology (consulting, design, development, testing, deployment, hosting) Mobile Application Testing Conception and design of tool-backed test campaigns using a mobile testing platform developed by Open or by the client. Sale of testing solutions (UFT Mobile) in Cloud mode, with associated services. Support for the transformation of mobile and collaborative working methods. Implementation of digital mapping technologies & Google Business solutions, including Google Maps. Transformation of IT Sourcing Based on the OpenTransfo methodology and Open s industrial production resources, structured around Specialist Production Centres. Testing (functional and performance) Industrialisation of test processes, covering all functional and technical aspects of application validation and approval. Flexibility & Technical Integration Managing applications and their functions via automated processes and programmes ($universe) Automated Production Automation of technical tasks using dedicated processes (HP OPS)
13 Open s on-shore production resources For many years now Open has been developing specialised Production Centres structured around a shared organisational base, with cutting-edge industrial processes, bespoke tools and services and almost 1000 experts delivering services in four main formats, listed in ascending order of Open s hands-on involvement: Specialist Centres: handing the client operational control of a team composed of 100% Open employees, working in the client s facilities. Piloted Specialist Centres: services are still delivered at the client s offices, but each team is led by an Open project manager, with strategic decisions taken jointly by Open and the client. Delivery Centres: services managed in project mode, with work taking place at Open s facilities. Open acts as a contractor, with a brief to deliver a specific result at a specific price within a specific timeframe. Service Centres: work takes place at Open, with Open putting a pooled set of production resources at the client s disposal and delivering specific services selected from our catalogue. Open has a commitment to deliver certain results, with a transformation roadmap incorporating productivity milestones for the client. This arrangement is based on mutual commitments. OpenTransfo is Open s solution for steering and supporting clients as they make the transition to more immersive forms of production. DELIVERY CENTRES SERVICE CENTRES PARIS New technologies App development using the Google Cloud Platform Mobile apps and System intégration LANNION New technologies Mobile app testing Mobile apps and System intégration RENNES New technologies Portals Open Source GRENOBLE New technologies Technical IT Mobiles apps and System integration LILLE Development and maintenance Opérationnal maintenance Functional support Fonctional and Performance testing Flexibility and technical integration Service Desk TOURS NANTES GRENOBLE BARCELONE
14 Our Quality Policy The group s General Management are closely involved with Open s quality policy, defining a strategy which can be broken down into four key objectives: Delivering customer satisfaction Constantly improving our industrial production capacities The overall efficiency of all support services Expanding the quality management system to cover the whole of the group s European operations, in order to achieve comprehensive ISO 9001 certification. Within the framework of Open s Quality Management System (QMS), a Production Methodology Guide has been drawn up. This guide represents the branch of the QMS dedicated to achieving complete control over the quality of production activities. It applies to all activities overseen by the Application Services Division. It incorporates best practices from the CMMI and ITIL systems, and constitutes the core of Open s project management methodology. The Production Methodology Guide is the key point of reference for all Project Managers and Directors of target-based projects. Open has secured 1SO 9001 certification, 2008 version Open is a member of itsmf France (the Information Technology Service Management Forum) Open is committed to an on-going programme of ITIL certification for our Infrastructure activities (over 500 ITILcertified employees) Open is committed to an on-going programme of ISTQB/CFTL certification (International Software Testing Qualifications Board/French Committee for Software Testing) for our testing activities (over 50 employees with ISTQB Foundation and Manager certificates).
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