Part 1 Coaching Fundamentals
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- Gwendolyn Young
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1 Coaching and Mentoring Fundamentals Part 1 Coaching Fundamentals Fleur Heazlewood Managing Director, The Stolmack Group
2 So what is coaching?
3 Who has had some experience with coaching in the workplace? Sports coach Business Consultant Life coach HR Manager Health coach Executive coach Career coach Business coach Coach / mentor Wellbeing coach Skills coach There are many types of coach...
4 What we will cover in this session What business / executive coaching is How you can benefit from a coaching approach in your business The Manager as Coach Some coaching tools you can use
5 What is business coaching? A solution-focused, results oriented and systematic process in which the coach facilitates the enhancement of work performance, learning and personal growth of the (subject) individual Dr Anthony Grant, Coaching Psychology Unit, Dept of Psychology, University of Sydney
6 What does a business coach do? Works with you privately to provide objective, professional support to improve your performance by helping you enhance what you have and acquire what you need.
7 Coaches... set goals with you plan with you strategise with you devise action plans help you find balance motivate you and hold you accountable...
8 Coaching vs. Mentoring? A coach provides structure, foundation, & support for you to generate results for yourself. A process of inquiry & skilful questioning A consultant will do a skilled job for you A mentor will guide & direct you on the job A coach will help you do the job yourself A mentor is an expert in a field, company or industry, who typically acts as a your advisor Guide, advise, provide direction, workshop solutions using approaches and systems that have worked for them in the past
9 How you can benefit from business coaching?
10 The benefits of Coaching for you as an Individual Assist with goal setting and prioritisation Improve your on the job performance Develop your potential Increase your confidence and job satisfaction
11 The benefits of Coaching for you as a Manager Develop your communication & people management skills Improve your performance as a manager Improve your effectiveness as a manager Increase satisfaction in your role Improve performance of your team
12 The benefits of Coaching for your Business Improve manager/staff relationships Reduce turnover of key staff members Reduce absenteeism Improve service to customers Improve profit
13 Types of Executive / Business Coaching Executive coaching targeted to the individuals needs Leadership development Skills development Transition Remedial Team. Can range from 6 sessions to ongoing support for 12 months Internal / In house coaching Line manager HR manager
14 The Manager as Coach x The Boss Persuader Coach Laissez faire
15 How does a manager adopt a coaching approach? Is available for their team Is reassuring and empathising when needed Is listening and reflecting on what their staff says Provides support for skills development
16 How does a manager adopt a coaching approach? Gives stretching but achievable challenges Appropriately delegates responsibilities Removes obstacles to productivity Gives staff chances to be involved Gives staff the chance to learn from mistakes
17 Coaching tools you can use
18 A Guide for active listening Face the speaker show them you are giving your full attention. Minimize external distractions phones off / away from the computer Show you are listening - paraphrase their points to reflect understanding
19 A Guide for active listening Ask questions - to encourage, not discourage. Keep an open mind don t interrupt - pause before responding - appropriately Provide feedback - offer suggestions Summarise fully engage in the conversation and the outcomes
20 A simple coaching process Identification of issues Set goals Develop an action plan Act Change what is not working Do more of what works Monitor performance & reflect Evaluation Goal achievement & success
21 A simple coaching process Identification of issues Set goals Develop an action plan KPI setting Annual Performance Plan Act
22 A simple coaching process Monthly employee review Act Change what is not working Do more of what works Monitor performance & reflect Evaluation KPI (goal) achievement & success
23 A simple coaching process Identification of issues Set goals Develop an action plan Act Change what is not working Do more of what works Monitor performance & reflect Evaluation Goal achievement & success
24 Coaching fundamentals - Bringing it all together! Coaching enables you to achieve a better outcome than if you were to do it on your own Benefits the individual, manager and organisation Targets individual development needs A coaching approach can be adopted by anyone at any time A coaching process supports processes already in the business
25 Ultimately...who is the most effective coach? YOU ARE! For copies of this presentation or to learn more
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