User's voice NET NANNY. Quite simple to install and configure. Improve messages and possible reactions when a page is blocked. Comprehensibility:

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1 NAME NET NANNY Company Content Watch Version Type of product Devices supported Operating systems Client Computer Microsoft Windows 7 (32/64 bit) Microsoft Windows Vista (32/64 bit) Microsoft Windows, XP (32 bit) Mac OS X 10.4 or higher (Tiger, Leopard, Snow Leopard and Lion) Price* 1 license: 30 3 licenses: 45 Language of interface English Spanish 12 years old users: 5/21 (points 2,05 out of 4) GLOBAL RANKING** 13 years old users: 4/21 (points 2,22 out of 4) *Prices might change according to the latest company offers User's voice Comprehensibility: Look and Feel: Time to install and configure: Quite simple to install and configure. Improve messages and possible reactions when a page is blocked. Test users placed in: France Test user s degree of Internet literacy: 43 minutes 2 test users

2 FUNCTIONALITY The web filtering customization provides the parent with different options with respect to the content topics: BLOCK, ALLOW, WARNING. There is also the profanity category that the parent can choose to MASK: this will replace profane words with symbols. The parent can create a list of unsafe keywords. The parent can indicate specific URLs to be blocked (creation of a black list) or allowed (creation of a white list) by the filter despite the selected categories to be blocked/allowed. In case of more than one profile the URLs exception applies to all profiles and in case the parent wishes to have different settings for this aspect, he/she should switch to the specific profiles settings and modify them. The users can also be enabled to send request for exceptions referred to filtering activities. Skype and Streaming application (Windows Media player) cannot be blocked. The reporting dashboard is very user-friendly and appealing and provides the Admin with data analyzed from different perspectives. It is possible to block Social Networking and to monitor the profile s updates. FUNCTIONALITY SCORE: 2,7 OUT OF 4 POINTS EFFECTIVENESS The overall effectiveness score is good for adult content and very weak for other harmful content. The tool performs better on web than web 2.0. There is no major difference in effectiveness between teenagers and children. There is no major difference in effectiveness among the different languages. Effectiveness score with adult content filtering for 12 years old user: 3,0 Effectiveness score with other harmful content filtering for 12 years old user: 0,0 Effectiveness score with adult content filtering for 13 years old user: 3,0 Effectiveness score with other harmful content filtering for 13 years old user: 0,0 OVERALL SCORE FOR EFFECTIVENESS FOR 12 YEARS OLD USER: 1,5 OUT OF 4 POINTS OVERALL SCORE FOR EFFECTIVENESS FOR 13 YEARS OLD USER: 1,5 OUT OF 4 POINTS

3 USABILITY Installation of the tool: The installation process is generally comprehensible, but explanations or support are missing at some points. The installer does not provide advanced options and cannot be influenced with regard to kind or amount of information, except for the language. The process is mostly consistent, but behaves partly unexpectedly concerning the order of steps. Configuration of the tool: The configuration process is partly incomprehensible and context sensitive explanations are often missing, e.g. remote configuration via web is provided but hard to find. The process contains several inconsistencies and it does not always meet users' expectations. There are some options to individualise or influence the process. The design could be improved to match the common standard. Usage of the tool: When a web site has been blocked, the tool offers an option to send an allowance request to the admin. The alert message can be replaced by another website, but the default message is not worded with respect to children's capability of understanding. The reporting is mostly comprehensible. Usability of the installation process: 2,41 Usability of the configuration process: 2,48 Usability of the usage of the product: 2,44 OVERALL SCORE FOR USABILITY: 2.46 OUT OF 4 POINTS SECURITY The tool resisted to the main hacking attacks to by-pass it, The test for changing the P2P application port was signed as N/A since the tool does not prevent from using the blacklisted application. OVERALL SCORE FOR SECURITY: 4 OUT OF 4 POINTS

4 DETAILED FUNCTIONALITY FICHE AREA OF NEED FUNCTIONALITY SPECIFIC ISSUE ASSESSMENT MGMNT FILTERING CUSTOMIZATION Management of users profile Monitoring Topics Urls White lists Create several profiles Remote access Customisation of filtering topics Restrict browsing to a white list Default white list Modification OR Creation Modification Creation Urls Black lists Creation of user s own black list Default black list KEYWORDS Keywords Default white list Creation of a user s black list Creation of a user s white list TIME BLOCKING MESSAGE Time limit settings Type Set a specific timeframe or web access duration Ask for unblocking to parents Redirect to safe resources Web Block access Monitor access Safe Search Availability Social Networks Block access Monitor usage Personal data provision Block Block the access Application - USAGE RESTRICTION Streaming P2P application Monitor the access to the application Block the application Monitor downloads Web - Block (chat, VoIP, Video-chat) Skype application Monitor the access Prevent from new contact Block the application Windows Live Messenger Monitor the access Prevent from new contact Block Client and/or web (web based)

5 DETAILED SECURITY FINDINGS The Tool prevents the user from by-passing the filter by: / Using the IP address instead of the URL Using an alternative browser Changing time and date settings* Disabling or uninstalling the software without a password* Closing the filtering tool trough the Task Manager Using a proxy instead of a direct connection to the Internet Accessing the web-pages through the Google Cache Reaching a website through translation sites Renaming a blocked application Using Safe Mode Changing the port of Peer-to-Peer application N/A *As managed directly by the tool and not by the device. DETAILED USABILITY FINDINGS / I: installation in 3 steps or less I: choice of installation for beginners or advanced users C: different degrees of strength for the filtering C: different content criteria for the filtering C: option to transfer filter configurations between target users C: option to transfer filter configurations between devices C: altogether comprehensible configuration C: altogether in conformity with user expectations C: altogether easy to learn U: alert message in a child friendly language U: option to customise the reaction in case of blocking U: altogether easily operable and comprehensible reporting