Global Knowledge MEA Remote Labs. Remote Lab Access Procedure

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1 Global Knowledge MEA Remote Labs Remote Lab Access Procedure

2 Contents 1. Overview Student Workstation Requirements Windows Platforms Apple Platforms Linux Platforms Network/Firewall Connectivity Requirements Connecting to the Remote Lab Windows XP Remote Desktop Connection Procedure Windows 7 Remote Desktop Connection Procedure Linux Remote Desktop Connection Procedure MAC Remote Desktop Connection procedure: Frequently Asked Questions: Remote Lab Access Procedure for GK MEA Remote Labs

3 1. Overview The GK-MEA: Remote Lab Access Guide provides information about connecting and configuring the RDP Client to connect to GK-MEA Remote Labs. It also describes how to set up RDP Clients on different Operating Systems. 2. Student Workstation Requirements This section lists the workstation requirements and recommendations for connecting to GK MEA Remote Labs Windows Platforms Windows XP, Vista, or 7 Remote Desktop Connection 6.1 client or later 2.2. Apple Platforms Mac OS (Tiger) or later Remote Desktop Connection 6.1 client or later 2.3. Linux Platforms Linux based OS with Gnome V3.2 or higher with any 3 rd party RDC application such as Remmina Remote Desktop client installed. Note: Remote Desktop Connection on Linux base has been tested only on the above mentioned application, results on other Linux OS base or 3rd party applications may vary Copyright , Global Knowledge 3

4 3. Network/Firewall Connectivity Requirements The Global Knowledge remote lab access solution uses standard Remote Desktop Protocol (RDP) over port: 443. The network used by students to access the labs should allow outbound RDP connections over this port. RDP Session to our Terminal Services Server is load balanced across pool of Servers in our Server Farm. RDP Connection to rlabs.globalknowledge.ae will be terminated to one of the IP Address of Servers in the Server Farm mentioned below. You need to ensure that Port 443 is permitted to the IP Addresses as shown in Table 3.1 Table 3.1 IP Address and Ports to be permitted on firewall. IP Address Ports The Protocol used in communication with the Remote Labs is RDP, but channeled through 443. The default RDP port 3389 is forwarded to port: 443 to permit access to Remote Labs from the classroom environments behind firewall with stringent policies. The underlying protocol is still RDP but running on port: 443 instead of the standard port: Note: Most pop up blockers, privacy control, ad blocking, and personal firewall software will not affect access to the remote labs. However, some students may need to modify settings in those applications while using the lab in order for certain features to work properly. 4 Remote Lab Access Procedure for GK MEA Remote Labs

5 4. Connecting to the Remote Lab 4.1. Windows XP Remote Desktop Connection Procedure Please follow the below process to successfully connect to Global Knowledge MEA Remote labs: Click Start, All Programs, and select Accessories In the Accessories menu, select Remote Desktop Connection If you do not see Remote Desktop Connection, it may be installed but not in the accessories menu. Click Start, Run, and type mstsc To enter the User Credentials, Click Options to expand the configuration In the Computer field type rlabs.globalknowledge.ae, and in the User name field type Copyright , Global Knowledge 5

6 Click Connect. You are directed to the first User Selection page, Select the User Profile You are then redirected to the first authentication page, enter the Password provided. After which you are redirected to the Lab topology which gives you access to console of the devices/pc/servers/appliances. 6 Remote Lab Access Procedure for GK MEA Remote Labs

7 4.2. Windows 7 Remote Desktop Connection Procedure Please follow this process on to access Remote labs provided by Global Knowledge MEA Remote Labs: Click Start, All Programs, and select Accessories In the Accessories menu, select Remote Desktop Connection If you do not see Remote Desktop Connection, it may be installed but not in the accessories menu. Click Start, Run, and type mstsc Click Options to expand the configuration tabs In the Computer field type rlabs.globalknowledge.ae:443, and in the User name field type Copyright , Global Knowledge 7

8 Click Connect, You will be guided to the user authentication tab, Enter the Password provided to you. 8 Remote Lab Access Procedure for GK MEA Remote Labs

9 When you provide your login/password, you are now redirected to your Remote lab topology which gives you access to console of the devices, PC, Servers and Appliances. Copyright , Global Knowledge 9

10 4.3. Linux Remote Desktop Connection Procedure At the Debian Tab bar, Click on Applications tab, Internet and select Remmina Remote Desktop Client (or any other 3 rd party Application) Click on the Actions tab, Quick Connect To, Select RDP-Windows Terminal Service Give the server name rlabs.globalknowledge.ae:443,give the User name/password, Give GK as the domain name and change Color Depth to High Color (16bit) Click Connect, You will be redirected to the Lab Topology which gives you access to console of the devices, PC, Servers and Appliances. 10 Remote Lab Access Procedure for GK MEA Remote Labs

11 4.4. MAC Remote Desktop Connection procedure: Download the latest RDC software such as Microsoft Remote Desktop Connection for Mac Click File, Find, and search for Remote Desktop Connection In the Accessories menu, select Remote Desktop Connection Type, rlabs.globalknowledge.ae:443 at the tab beside computer Enter the user credentials provided to you, with domain name GK Copyright , Global Knowledge 11

12 5. Frequently Asked Questions: 5.1. What ports are required for RDP connectivity? The protocol used in communication with the Remote labs is RDP. Default RDP port (3389) is forwarded to port: 443 to permit access to Remote Labs from most of the classroom environments behind firewall with stringent policies. The underlying protocol is still RDP but running on port: 443 instead of the standard port: What if I m unable to connect using RDP due to firewall limitations? In case you are behind firewall, please ensure that the port TCP/443 to IP Addresses , & are permitted from the classroom. IP Address Ports I am getting the following error The specified computer name contains invalid characters. Please verify the name and try again What should I do? The name of the remote computer you have given is incorrect. This might be a typing error. Try typing the name of the remote computer again. If you receive the same message, contact the server administrator to be sure you are using the correct name for the remote computer I am getting the following error the connection was ended because of a network error. Please try connecting to the remote computer again. What should I do? A network error prevented your computer from communicating with the terminal server. Try connecting to the remote computer again. If you receive the same message, be sure that your computer is connected to the network. If you are still unable to connect to the remote computer, contact the server administrator. 12 Remote Lab Access Procedure for GK MEA Remote Labs

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