Trend Micro Incorporated. Windows 7 (Unspecified. Tested on 64 bit) Windows Vista (Unspecified. Tested on 64 bit) Windows XP (32/64 bit)

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1 NAME Trend Micro Online Guardian for Families Company Trend Micro Incorporated Version Type of product Devices supported Operating systems Client Computer Windows 7 (Unspecified. Tested on 64 bit) Windows Vista (Unspecified. Tested on 64 bit) Windows XP (32/64 bit) Price* 1 Year, 1 PC: 23,00 1 Year, 3 PCs: 61,00 Language of interface English, French, German, Spanish, Italian, Swedish, Norwegian, Portuguese, Danish, Dutch, Turkish, Russian 12 years old users: 6/21 (points 1,99 out of 4) GLOBAL RANKING 13 years old users: 6/21 (points 2,16 out of 4) *Prices might change according to the latest company offers User's voice User 1: Easy to install and configure. Comprehensibility: Look and Feel: Time to install and configure: User 2: You have to register, download a file, run through the installation, reboot your computer, then find how to launch the software. Test users placed in: France, Great Britain Test user s degree of Internet literacy: User 1: User 2: 63 minutes 4 test users

2 FUNCTIONALITY It is possible to create different profiles but each user needs to log out before letting the other user log in. The tool is able to customize the webpage filtering both by category selections, by age profile (default profiles provided) and by setting a filtering level (high, normal, low...). The parent can indicate specific URLs to be blocked (creation of a black list) or allowed (creation of a white list) by the filter despites the selected categories. It is possible to block pages or the user communication activities when containing specific keywords. It is not possible to block Streaming/MSN/Skype/ P2P/ applications. Through the Data protection module it is possible to prevent children to search for specific keywords (the search is blocked) and to send out personal information like passwords to websites, by , or through chat windows (also working on Social Networks). It is possible to block the access to the Social Networks and to record some Social Network and IM communication activities but the user is informed about this control. FUNCTIONALITY SCORE: 1,9 OUT OF 4 POINTS EFFECTIVENESS The overall effectiveness score is good on adult content and very weak on other harmful content. There is no major difference in effectiveness between teenagers and children. The tool has a better effectiveness on English than on the other languages. The tool performs better on web than web 2.0. Effectiveness score with adult content filtering for 12 years old user: 3,2 Effectiveness score with other harmful content filtering for 12 years old user: 0,0 Effectiveness score with adult content filtering for 13 years old user: 3,4 Effectiveness score with other harmful content filtering for 13 years old user: 0,0 OVERALL SCORE FOR EFFECTIVENESS FOR 12 YEARS OLD USER: 1,6 OUT OF 4 POINTS OVERALL SCORE FOR EFFECTIVENESS FOR 13 YEARS OLD USER: 1,7 OUT OF 4 POINTS

3 USABILITY Installation of the tool: The installation of the tool is combined with the configuration process. The installation itself is very short and quite easy, but the installation file name is unrecognisable. The installer does not provide advanced options and cannot be influenced with regard to kind or amount of information. The order of steps might be unfamiliar to the user. Configuration of the tool: The configuration process is mostly comprehensible and generally easy to learn. The process is generally consistent, but it does not always meet users' expectations. The process can be influenced a little with regard to different filter tasks, but it cannot be influenced with regard to kind or amount of information. The overall look and feel is appealing and joyful. Usage of the tool: The product provides no options to react when a web site has been blocked. The alert message cannot be customised, but it is worded with respect to children's capability of understanding. The reporting is well comprehensible. Usability of the installation process: 2,62 Usability of the configuration process: 3,02 Usability of the usage of the product: 2,76 OVERALL SCORE FOR USABILITY: 2,86 OUT OF 4 POINTS SECURITY The tool does not work in the Safe Mode. It was possible to by-pass the tool using an alternative browser. OVERALL SCORE FOR SECURITY: 3 OUT OF 4 POINTS

4 DETAILED FUNCTIONALITY FICHE AREA OF NEED FUNCTIONALITY SPECIFIC ISSUE ASSESSMENT MGMNT FILTERING CUSTOMIZATION Management of users profile Monitoring Topics Urls White lists Create several profiles Remote access Customisation of filtering topics Restrict browsing to a white list Default white list Modification OR Creation Modification Creation Urls Black lists Creation of user s own black list Default black list KEYWORDS Keywords Default white list Creation of a user s black list Creation of a user s white list TIME BLOCKING MESSAGE Time limit settings Type Set a specific timeframe or web access duration Ask for unblocking to parents Redirect to safe resources Web Block access Monitor access Safe Search Availability Social Networks Block access Monitor usage Personal data provision Block Block the access Application - USAGE RESTRICTION Streaming P2P application Monitor the access to the application Block the application Monitor downloads Web - Block (chat, VoIP, Video-chat) Skype application Monitor the access Prevent from new contact Block the application Windows Live Messenger Monitor the access Prevent from new contact Block Client and/or web (web-mail)

5 DETAILED SECURITY FINDINGS The Tool prevents the user from by-passing the filter by: / Using the IP address instead of the URL Using an alternative browser Changing time and date settings* Disabling or uninstalling the software without a password* Closing the filtering tool trough the Task Manager Using a proxy instead of a direct connection to the Internet Accessing the web-pages through the Google Cache Reaching a website through translation sites Renaming a blocked application Using Safe Mode Changing the port of Peer-to-Peer application N/A N/A *As managed directly by the tool and not by the device. DETAILED USABILITY FINDINGS / I: installation in 3 steps or less I: choice of installation for beginners or advanced users C: different degrees of strength for the filtering C: different content criteria for the filtering C: option to transfer filter configurations between target users C: option to transfer filter configurations between devices C: altogether comprehensible configuration C: altogether in conformity with user expectations C: altogether easy to learn U: alert message in a child friendly language U: option to customise the reaction in case of blocking U: altogether easily operable and comprehensible reporting

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