WORKAROUND FOR FAX FAILURE IN WINDOWS 8.1
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1 WORKAROUND FOR FAX FAILURE IN WINDOWS 8.1 1
2 Web location for this presentation: Click on Meeting Notes 2
3 SUMMARY After you install or upgrade to the free "Windows 8.1", you will be unable to send and receive faxes with "Microsoft Windows Fax and Scan" because the FXST30.dll file that comes with "Windows 8.1" is inoperative. You can repair the problem by replacing it with the FXST30.dll file from "Windows 7". 3
4 TOPICS o VIRTUAL FAX MACHINE INSIDE ALL "WINDOWS 7" and "WINDOWS 8" COMPUTERS o FAX FAILURE IN "WINDOWS 8.1" o CONCISE DESCRIPTION OF THE FIX o STEP-BY-STEP HOW-TO FOR PERFORMING THE FIX. 4
5 VIRTUAL FAX MACHINE INSIDE ALL "WINDOWS 7" AND "WINDOWS 8" COMPUTERS 5
6 VIRTUAL FAX MACHINE INSIDE MOST WINDOWS.. COMPUTERS See rdsig/add-ons/fax/fax-windows.pdf This how-to document shows you how to fax documents from within most versions of "Windows..", including how to use a calling card to dramatically reduce long distance charges. 6
7 FAX FAILURE IN "WINDOWS 8.1" 7
8 FAX FAILURE IN "WINDOWS 8.1" After you install or upgrade to the "Windows 8.1 (or the free Windows 8.1 Preview or the free Windows 8.1 Enterprise Preview or the free Windows 8.1 Enterprise Evaluation ) you will discover that "Windows Fax and Scan" will fail to complete all attempts at sending and receiving faxes with an analog data/fax 8
9 FAX FAILURE IN "WINDOWS 8.1 (continued) All attempts to send and receive faxes will fail prior to the transmission or reception of the first page: 9
10 10
11 11
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13 13
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16 16
17 CONCISE DESCRIPTION OF THE FIX FOR "WINDOWS FAX.." IN "WINDOWS 8.1" 17
18 CONCISE DESCRIPTION OF THE FIX (continued) "Windows 8.1" has a defective FXST30.dll file at C:\Windows\System32\ To repair the problem: Take ownership of the file. Remove or rename the file. Replace it with the same named file from "Windows 7". Reboot the computer. 18
19 CONCISE DESCRIPTION OF THE FIX (continued) Reference source for this fix: soft.com/forums/window s/en-us/ d60-4fe6-b81d- 4b2c809e3a2a/81-brokemy-windows-fax 19
20 STEP-BY-STEP "HOW TO" FOR FIXING THE FAX FEATURE IN "WINDOWS 8.1" 20
21 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 1: Use a Web browser to go to to download an operational FXST30.dll file and store it in a safe place. 21
22 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 2: Start up your "Windows 8.1" computer and log in with an "Administrator" account. 22
23 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 3: Start "File Explorer" ( File Explorer is the new name for "Windows Explorer" in "Windows 8" and "Windows 8.1") 23
24 24
25 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 4: Double-click on the C: drive: 25
26 26
27 27
28 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 5: "File Explorer" will now display the contents of the C: drive: 28
29 29
30 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 6: Double-click on the "Windows" folder: 30
31 31
32 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 7: The contents of the "Windows" folder will be displayed: 32
33 33
34 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 8: Scroll or page down vertically to the "System32" folder and double-click on it: 34
35 35
36 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 10: The contents of the "System32" folder will be displayed: 36
37 37
38 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 11: Scroll or page downward and locate the FXST30.dll file 38
39 39
40 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 12: Use the RIGHT mouse button to click on the FXST30.dll file. Then a popup context menu will be displayed: 40
41 41
42 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 13: Use the left mouse button to click on "Properties" in the pop-up context menu: 42
43 43
44 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 14: A "FXST30.dll Properties" dialog box will be displayed: 44
45 45
46 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 15: Click on the "Security" tab: 46
47 47
48 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 16: The "Security" tab will be displayed: 48
49 49
50 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 17: Click on the "Advanced" button: 50
51 51
52 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 18: An "Advanced Security Settings For FXST.dll" box will be displayed: 52
53 53
54 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 19: Click on "Change": 54
55 55
56 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 20: A "Select User or Group" box will be displayed: 56
57 57
58 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 21: Type in the name of your user account. In this example, we typed in testuser 58
59 59
60 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 22: Click on the "Check Names" button: 60
61 61
62 62
63 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 23: The name of your computer will be prepended to the left of the username that you typed in two steps ago: 63
64 64
65 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 24: Click on the "OK" button: 65
66 66
67 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 25: You are now listed as the "Owner" of the defective FXST30.dll file: 67
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69 69
70 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 26: Click on the "Apply" button: 70
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72 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 27: The following notice will pop up: 72
73 73
74 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 28: Click on its "OK" button: 74
75 75
76 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 29: Close the "Advanced Security and Settings for FXST30.dll" box by clicking on the "X" button in its upper-right corner: 76
77 77
78 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 30: Close the FXST30.dll box by clicking on the "X" button in its upper-right corner: 78
79 79
80 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 31: Locate the FXST30.dll file and use the RIGHT mouse button to click on it: 80
81 81
82 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 32: Use the left mouse button to click on "Properties" in the pop-up context menu: 82
83 83
84 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 33: A "FXST30.dll Properties" dialog box will be displayed: 84
85 85
86 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 34: Click on the "Security" tab: 86
87 87
88 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 35: The "Security" tab will be displayed: 88
89 89
90 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 36: Click on the "Edit" button: 90
91 91
92 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 37: Click on the "Add" button: 92
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94 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 38: type in your username for your user profile in Windows 8.1. In this example, we typed in testuser: 94
95 95
96 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 39: Click on the "Check Names" button: 96
97 97
98 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 40: The name of the computer will be prepended to the left of the user name that you typed in: 98
99 99
100 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 41: The name of the computer will be prepended to the left of the user name that you typed in: 100
101 101
102 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 42: Click on the "OK" button: 102
103 103
104 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 43: Click on your username to make sure that it is highlighted: 104
105 105
106 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 44: Put a checkmark in the "Allow" column of "Full Control": 106
107 107
108 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 45: Click on the "Apply" button: 108
109 109
110 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 46: Click on the "Yes" button of the "Windows Security" warning: 110
111 111
112 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 47: Close the "Permissions for FXST30.dll" box by clicking on the on "X" button: 112
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114 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 48: Close the "FXST30.dll Properties" box by clicking on the on "X" button: 114
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116 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 49: Use the RIGHT mouse button to click on the FXST30.dll file: 116
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118 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 50: A pop-up context menu will be displayed: 118
119 119
120 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 51: Click on "Delete" in the pop-up context menu: 120
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122 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 52: The FXST30.dll file will disappear. 122
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124 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 53: Copy the good FXST30.dll file that you downloaded in "Step 1" into the same location: 124
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126 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) Step 54: Reboot the computer. 126
127 STEP-BY-STEP..FIX FOR FAX IN "WINDOWS 8.1" (continued) "Microsoft Windows Fax and Scan" will now allow you to successfully transmit and receive faxes to any analog fax machine that is connected to the Public Switched Telephone Network (PSTN). 127
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