PROPERTY MANAGEMENT WITH FREE PROPERTY MAINTENANCE VIA HANDY HOME CARE COVER Brought to you by My Landlord 1st

Transcription

1 PROPERTY MANAGEMENT WITH FREE PROPERTY MAINTENANCE VIA HANDY HOME CARE COVER Brought to you by My Landlord 1st

2 About Us Your Current Deal? Landlords1st is the first property management service that combines management with free maintenance via Handy Home Cover. Handy Home cover is an insurance policy that is built into your management service. This allows you to make a claim for basic handy man jobs around the home that may have otherwise been an unexpected cost which you may not have budgeted for. If you re a landlord or agent why not let Landlords 1st take the strain out of your property management and maintenance. With Landlords 1st you can rest assured that the team looking after your property are trade professionals. Therefore we are best placed to identify maintenance issues and put them right first time around, without the need of frustrating phone calls to you and your tenant. Many high street agents do their best at managing your property however they are not always the best trained people at identifying and resolving repair issues efficiently. Your first point of call may often be an office staff member (who may lack maintenance experience) not a qualified trades person. This can prolong diagnosis in many cases resulting in the wrong tradesman being sent out to resolve the repair. At Landlords 1st you can be assured that the right Tradesmen will be called out first time around, thus saving you time and money. Landlords 1st are independent so you will get an independent high quality service. Call today and join the hundreds of landlords and agents who have already signed up with Landlords 1st. The management company where your needs and that of your property are number One. WE DON T LET PROPERTY WE MAINTAIN IT! Are you paying too much for your repairs & property management service? Is your agent more concerned with collecting rent commission and forgetting to look after your property? Is your tenant driving you mad with constant phone calls due to poor management, repairs or a lack of service? If you have answered to any of the above then you should be considering management with Landlords1st Remember choosing an agent who offers you the lowest management fee is not always the most cost effective way to select an agency, as low cost management can often result in a poor management service. This could end up costing you more money in the long run if incorrect diagnosis or poor quality repairs occur. You should consider selecting a management agent who has a good understanding of property maintenance and who puts your needs as a landlord first. This can often be measured first in their approach to customer service before and after you have signed on the dotted line! We are here to add value to your property investment experience and return you more money on your investment yield. Whether you re a private landlord having trouble managing your repairs or a landlord un happy with your current management deal Call Landlords1st we re waiting for your call. Hundreds of landlords each year are opting out of their current management agreement and coming over to Landlords1st for a better deal. Give us a call Today for a no obligation chat Let Landlords1st look after your property while you watch your investment

3 Ten Reasons to Join Landlords 1st Home Care Services WE ARE INDEPENDENT SO WE FOCUS PURELY ON PROPERTY MAINTENANCE AND PROPERTY CARE. SO THERE IS CONFLICT BETWEEN RENT COLLECTION AND MANAGING YOUR PROPERTY. WITH LAND- LORDS1ST YOUR PROPERTY CARE IS NUMBER ONE WE ARE MAINTENANCE PROFESSIONALS SO WE ARE BEST PLACED TO DIAGSE AND RESOLVE ALL YOUR PROPERTY MAINTENANCE ISSUES CORRECTLY WE OFFER FREE HANDY HOME COVER WITH YOUR MANAGEMENT FEE. OTHER AGENT OFFERS THIS TYPE OF VALUE FOR MONEY! WE DO T ADD EXTRA COMMISSION OR FEES ON TOP OF EVERY REPAIR. YOUR MANAGEMENT FEE WILL BE THE ONLY COMMISSION YOU WILL PAY WE ARE NICEIC,GAS SAFE, CONSTRUCTION LINE, ISO 9001, 1SO AND TRUST MARK REGISTERED WE HAVE AN INDEPENDENT COMPLAINTS POLICY TO PROTECT YOU IF YOU ARE T HAPPY WITH ANY REPAIR SOME OF THE UK S LARGEST ESTATE AGENTS AND COMMERCIAL COMPANY S ALREADY USE OUR SERVICES THERE S FIXED CONTRACT UNLIKE WITH OTHER MANAGEMENT COMPANY S. YOUR SERVICE AGREEMENT CAN BE TERMINATED WITH 1 MONTHS WRITTEN TICE WE OFFER A GUARANTEED REPAIR BOOKING SERVICE WITHIN 24 HOURS OF RECEIVING YOUR TENANT ENQUIRY AND 2 EMERGENCY RESPONSE TIME (TERMS APPLY) YOU WILL RECEIVE A FREE ANNUAL GAS SAFETY CERTIFICATE WHEN YOU SIGN UP As a member of Landlords1st you will be covered for all of the basic maintenance issues which could easily run into the hundreds and more. With landlords1st you are automatically able to claim under any of the handyman items below for free (Subject to a small excess). You will also have access to many other additional home care services at a competitive price, giving you total home cover and total peace of mind. HANDY HOME CARE SERVICE FEATURES (Callout Limits Apply) Maintenance & Repair of fixtures & fittings such as broken handles etc. Minor Electrical repairs ( Ceiling rose, broken sockets, replacement bulbs) Re hanging curtain rails Re silicone Replacing broken tiles Rehanging Blinds (non new installation) Painting scuffs and marks Hanging Shelves Furniture Repairs Clearing Gutters Securing Kitchen doors Broken balustrade Securing toilet seats Hanging pictures Changing locks Fixing leaking taps, replacing shower hoses & heads Replacing Light Bulbs Shaving bowed doors Fixing Cupboard Doors Key Cutting Filling minor internal Holes Condensation assessment Connecting Cookers (Replace like for like) Connecting Washing Machines (Plumbing Outlet must be installed) The list above shows some of the most common free repairs offered under Handy Home Cover. Please contact us for further details if a repair item is not listed

4 Additional Home Care Services Access to all other services. Free Quotes on selected services Free Management Features Heating Repairs / Installations (Gas Safe) Electrical Repairs/ Installations (NIC) Check In & Check Out Service Roofing Drawing up Tenancy Agreement Rent Collection Floor covering Appliance repairs Tenant Reference Checks epc Inventory Service Pat Testing Glazing Decorating Services Rubbish Removal Drainage Locksmith Replacing/ supply white goods Alarm Installations Extractor fans Carpet Cleaning Service Damp Inspection Garden Maintenance Deposit Holding Service Void Repair Package ( plus repaint ) Void Cleaning Service One off Cleaning Service Void Repair Service Small Projects ( Kitchen, Bathrooms, Boiler Installations) Large Projects (Lofts, Extensions POA) Flat Pack Service Free risk / Damage assessment (Includes pictures for tenant damage or break in). We will let you know whether your repair is due to general maintenance or tenant misuse Free Annual Property inspection and maintenance checks/ risk assessment Free Annual Gas Safe Certificate (Charges for defective boilers may apply) Free Alarm Monitoring - During void periods (Limited call out - Minimum excess applies)applies) Free Helpline & Emergency out of hours repair Helpline. Let us deal with your tenant while you look after more important affairs Free Key Collection Service (within a 1 mile radius of property) Key pickup service for repairs Free Key Holding Service Free Emergency Response - Plumbing, Locks, Electrical Failure (Out of hours - 2 hour response), Plumbing defined as Water leaks (shut water off only), Locks defined as tenant lockout, Electrical failure as total blackout Free quotations for repairs Free Arrangement of Tenant Referencing Inventory Service Free Arrangement of Electrical inspections and PAT Drawing up AST Notifying Utility companies of new tenant *We offer bespoke management so if you require a service not listed above please contact us

5 Management Fee Explained Cover Comparison Chart TYPICAL MANAGEMENT FEE STARTS AT 10% OF RENTAL INCOME PER CALENDER MONTH. AVERAGE FEE IS 12% RENTAL OF 1000 = PCM RENTAL OF 750 = PCM RENTAL OF 1500 = PCM * Prices exclude VAT Your Home Care Covered! We are official installers for Corgi Home Plan so we are able to offer you total home cover for your Boiler, Plumbing and Electrical services. Our prices are more competitive than other leading home cover insurers. Please see the comparison chart below or contact us for more information. LANDLORDS1ST/ CORGI PLAN TOTAL HOME COVER COMPARISON CHART Company Product 24hrs National Cover FREE Boiler Replacement First 12 years Boiler Breakdown External Controls Covered Radiator Cover System Pipework Cover Electrics covered Plumbing System Covered Cost with an Annual Boiler Service Worcester Bosch Homeserve British Gas Care Landlords1st/CORGI* Boiler Protection Plan Gas Central Heating Breakdown 400 plus TimeChoice CORGI HomePlan 15.50/mth 32.59/mth 32.00/mth BOILERS/PLUMBING/ELECTRICAL 16.99/mth *Excludes drainage. Price surcharges may apply in and around the M25.

6 F.Q F.Q (CONTINUED) ARE REPAIRS PRICED FAIRLY? REPAIRS ARE CHARGED BY THE HOUR SO LANDLORDS HAVE TOTAL TRANSPARENCY. WE ARE HAPPY TO SUPPLY QUOTES IN ADVANCE UNDER YOUR HANDY HOME COVER FOR REPAIRS AROUND YOUR HOME WILL YOU RESPOND TO MY TENANTS NEEDS PROMPTLY? WE GUARANTEE TO RESPOND TO ALL TENANTS REPAIR ENQUIRY S THE SAME DAY AND AIM TO RESPOND TO EMERGENCY REPAIRS WITHIN 2 HOURS (SUBJECT TO TENANT AVAILABILITY) HOW CAN I TRUST YOUR SERVICE? SOME OF THE BIGGEST NATIONAL BRANDS ALREADY USE OUR SERVICE! WHEN EVER A REPAIR HAS BEEN COM- PLETED IN YOUR PROPERTY IT COULD HAVE BEEN COMPLETED BY A LANDLORDS1ST ENGINEER. W YOU CAN ACCESS THESE SERVICES DIRECTLY AT A REDUCED COST DO YOU USE QUALITY TRADES MAN? WE ARE A MAINTENANCE COMPANY, SO ALL ENGINEERS ARE IN HOUSE. WE ARE MEMBERS OF GAS SAFE, NICEIC, CONSTRUCTION LINE AND WE ARE IS AND IS REGISTERED DO YOU OFFER FREE REPAIRS WITH YOUR MONTHLY MANAGEMENT FEE? SUBJECT TO A SMALL EXCESS. THIS MEANS YOU RECEIVE REPAIRS AT A FRACTION OF THE MARKET PRICE. OUR CURRENT SPECIAL OFFER MEANS REPAIRS ARE TOTALLY FREE FOR 6 MONTHS EXCESS WHAT IS THE AVERAGE MANAGEMENT FEE? OUR STARTING FEE IS 10% AND OUR AVERAGE FEE IS 12%. THIS IS THE SAME OR LOWER PERCENTAGE THAN YOU MAY BE PAYING ON THE HIGH STREET, WITH THE ADDED BENEFIT OF FREE REPAIRS UNDER HANDY HOME COVER PLUS A FREE GAS SAFETY CERTIFICATE DO I GET A FREE GAS SAFE CERTIFICATE? EACH LANDLORD BENEFITS FROM A FREE ANNUAL GAS SAFE CERTIFICATE REQUIRED BY LAW WHEN LET- TING YOUR PROPERTY DO YOU CHARGE ADDITIONAL COMMISSION ON TOP OF EACH REPAIR EVEN THOUGH I PAY A 10% MANAGE- MENT FEE?! SOME AGENCIES CHARGE ADDITIONAL COMMISSIONS FOR EACH REPAIR ON TOP OF YOUR MANAGEMENT FEE. WE DO T CHARGE ANY ADDITIONAL FEES ON TOP OF YOUR MANAGEMENT FEE AM I TIED INTO A LONG CONTRACT?! WE ARE CONFIDENT THAT YOU WILL BE HAPPY WITH OUR SERVICE THAT WE GIVE YOU THE OPTION TO WALK AWAY AT ANY TIME WITH 1 MONTHS TICE WHAT IF I AM T HAPPY WITH A REPAIR? WE HAVE A INDEPENDENT COMPLAINTS POLICY TO PROTECT YOU IF YOU ARE T HAPPY WITH A REPAIR ARE THEY ANY OTHER HIDDEN FEES? APART FROM YOUR 10 OR 12% MANAGEMENT FEE, THERE IS A 65 ADMIN CHARGE FOR SETTING UP YOUR AGREEMENT AND FOR YOUR PRE INSPECTION. THERE IS ALSO THE OPTION FOR LANDLORDS TO DEPOSIT AN EMERGENCY REPAIR FUND OF UP TO 350. THIS WILL BE USED IN AN EVENT WHERE WE COULD T CONTACT YOU AND YOUR PROPERTY WAS IN NEED OF URGENT ATTENTION WHAT AREA DO YOU COVER? ARE MANAGEMENT SERVICE COVERS ALL AREAS WITHIN THE LONDON AND M25 AREA WHAT IS THE PRE INSPECTION FOR? THE PRE INSPECTION ALLOWS US TO DETERMINE THE CONDITION OF YOUR PROPERTY BEFORE SIGN UP AND ALLOWS US TO MAKE A RISK ASSESSMENT CONCERNING YOUR PROPERTY S NEEDS FOR ITEMS SUCH AS INSUR- ING YOUR STOP COCKS ARE IN GOOD ORDER. PLEASE TE WE CANT SIGN UP PROPERTIES THAT ARE IN DIS REPAIR AND THAT FALL BELOW FAIR CONDITION STANDARDS WHY DO YOU NEED AN INVENTORY? IT IS IMPORTANT TO KEEP A RECORD AND IDENTIFY ITEMS COVERED AT TIME OF SIGNUP. DURING THE MAN- AGEMENT PROCESS FIXED AND N FIXED ITEMS CAN CHANGE AND WE WILL NEED TO HAVE A RECORD OF ANY CHANGES

7 Main Terms & Conditions Landlord Information Form 25 Excess for handyman call outs, basic parts associated with repairs are included in home care cover except when replacement is required 50 Excess for out of hours Emergency Call out (parts associated with repairs included except where replacement is required) Max claim limit for any one callout is 75 minutes on site (normal hourly charges will apply after initial 75 min) Acceptance is subject to initial pre inspection site survey Cover is only subject to items that can be repaired. Replacement is not covered unless item is pre supplied. Parts and labour will be charged at full rate for replacement service Maximum of three free claims in any one year 30 excess for in hours plumbing & electrical call outs 1st claim can only be made 4 weeks after sign up Landlords can terminate the service at any time (giving 4 weeks written notice) There s an optional Prequalified small repair fund for excess claims and chargeable repairs ( ) Fully refundable at the end of any notice period if unused We do not cover items in the home supplied by the tenant. However we are happy to assist your tenant with any fault repair on a full fee paying basis We will not cover works associated with faulty installations 10% Levy on supply parts to site. All isolation/ stop cocks should be operational ( checked within pre inspection survey) 65 Initial setup Admin fee (includes SLA agreement and pre inspection) Non chargeable parts (Silicone, glues, certain screws, nails) Tenants photo id and telephone numbers will be required for key access. Starting Management fee is 10%. Average Management fee is 12% of rental value (more for non standard properties) Tenants will be liable for additional fees if keys are lost Cover is based on standard installations, construction, fixtures and fittings within property (applies to stairs, furnishing, woodworks, electrics, plumbing) to be determined at pre sign up inspection Cover is based on standard installations, construction, fixtures and fittings within property (applies to stairs, furnishing, woodworks, electrics, plumbing) to be determined at pre sign up inspection LANDLORD NAME: LANDLORD HOME ADDRESS: RENTAL PROPERTY ADDRESS: POST CODE: TELEPHONE NUMBERS (WORK, HOME, MOBILE) TENANTS NAMES: TENANTS TELEPHONE NUMBERS (WORK, HOME, MOBILE): TENANTS RENTAL INCOME PCM: IS YOUR PROPERTY FURNISHED Y/N? PROPERTY SIZE? WHAT IS YOUR PROPERTY TYPE (FLAT, HOUSE) HOW MANY BEDROOMS: HOW MANY BATHROOMS: HOW WOULD YOU DESCRIBE THE CURRENT CONDITION (EXCELLENT, GOOD, FAIR) DO YOU HAVE AN INVENTORY Y/N?

8 CALL LANDLORDS1ST TODAY WE WON T BE BEATEN ON SERVICE INFO@LANDLORDS1ST.CO.UK Brought to you by Twist Maintenance