Because cover is only as good as its claims service. That s commercial sense.

Transcription

1 Because cover is only as good as its claims service. That s commercial sense.

2 Our promise to you and your customers. We are absolutely confident in our award winning claims service. More and more of our broker partners and customers are telling us that we are getting it right, and this is reflected in the recognition we are receiving at industry level. We continuously put our customers at the heart of everything we do, and really understand what it is you and they need from us: Our Promise A dedicated claims handler and team that truly understands your and your customers business needs 24hr/365 days a year access for claims assistance An easy and flexible process for notifying your claims including: , fax, PO Box or telephone Industry accredited and trusted suppliers An IT system built by claims experts with direct access through to our supplier network Dedicated claims relationship managers that can personally work with you and your customers, offering regular face to face meetings Management Information suite which caters for you and your clients requirements University accredited fraud technical experts with recognised qualifications within the insurance and antifraud industry Access to trusted external partnerships including solicitors, rehabilitation experts and mediation specialists 1

3 Commercial Motor Claims. Our approved repairer network is the largest UK provider, offering national coverage with the following key benefits: Free collection and delivery of vehicle for repair For courtesy car drivers, a medium size 5 door, 1.4cc - Vauxhall Astra, Ford Focus size vehicle, Or a V1 Van will be provided, irrespective of fault, whilst repairs are underway Industry leading online repair tracking system. Visit click on driver logon and enter vehicle registration to try it out Whenever we call they are most helpful & courteous. Nothing appears to be too much trouble. Glenn Stiff, MCM Insurance Mobile repair service, offering on site repairs this means reduced interruption to your customer s trade Lifetime repair guarantee with PAS125 accreditation Flexible notification options Expert multi-skilled motor claims handlers Industry accredited motor engineers Fast track total loss and theft settlements. 2

4 Liability Claims. The team have extensive industry experience in injury, disease and third party property damage claims. We are proud to offer the following additional service benefits: An award winning in-house Claims Inspector team for on-site investigations Provision of risk improvement advice to customers on-site External partnerships with trusted and dedicated loss adjusters on third party property damage claims Technical expert reviews to discuss reserves and ongoing experience of your customer s claims book We have a dedicated claims handling team for; Industrial Disease claims, Personal Injury claims and Public Liability Property Damage claims, enabling us to focus specialist technical resource where it is most needed. These teams have full end to end file ownership with direct dial contact numbers. It is so nice to ring a claims department and know that the first person you speak to is able to handle the claim, make decisions, negotiate properly and sort the payment. IFM Insurance Brokers Ltd 3

5 Commercial Property. Working with you, we are determined to continuously drive down cycle times and speed up the settlement process for the customer. Check out the key claims initiatives that do just this: Award winning one and done initiative that is leading the way in proactive claims settlement. With the relevant information at notification, to validate the policy and costs of the claim, we will settle claims within 24 hours! Fast Track claims process follows on from one and dones and focuses on settling claims within 10 days of notification Direct links to the IT system of our panel Loss Adjusters: GAB Robins, to track all claims with a dedicated AXA team servicing our customers. They have been nationally recognised for their expertise in handling property claims Bespoke European Claims Unit that speaks French, Spanish, German and Italian. The team deals with policyholders who have motor accidents abroad and our foreign principals that have accidents in the UK. AXA s unique one and done initiative really makes a difference to my clients. Knowing that their claim could be settled the day it is made is certainly one of the reasons I would recommend AXA s claims service. Jon Tyler, Brett & Randall 4

6 Motor Trade. Having a dedicated Motor Trade Claims team is really important to this class of business. Our team has a wealth of experience in this sector, our service includes: Experienced Motor Trade claims handlers for all areas: Road Risk, Material Damage and Personal Injury Where liability is accepted on non fault 3rd party claims we will recover policy excess directly from them If our insured s customer requires a hire car we will supply this subject to the policy limit. I called AXA Commercial Motor Claims on Friday and the phone was answered in two rings, and my query answered in less than a minute. IFM Insurance Brokers Ltd 5

7 Major and Complex Loss. Our highly skilled technicians have on average over 20 year s claims handling experience and have been recognised at industry level, e.g. Defendant PI team of the year at the Eclipse Proclaim Personal Injury Awards. We offer: One case handler throughout the life of the claim Prompt decisions on policy liability and early interim payments Face to face meetings to progress cases and agree settlement A proactive approach to claims handling to settle claims more quickly. Use of Alternative Dispute Resolution and the Multi Track Code where appropriate We are actively engaged in government consultations and market influencing in respect of civil justice reform and other market issues which have a direct impact on you and your customers A network of highly skilled and experienced specialists in major loss. We have the markets best practitioners dealing with your claims We actively pursue recoveries throughout the life cycle of the claim. Vocational rehabilitation to support injured people back to work after life changing injuries 6

8 Claims Awards Cabinet. Major Loss Award British Insurance Awards 2012 Commercial Lines Claims Team of the Year 2012 The Claims Awards 2012 Commercial Lines Claims Team of the Year 2012 The Claims Awards 2012 Counter Fraud Initiative of the Year Insurance Fraud Awards 2011 Major Loss Award British Insurer Awards 2010 Defendant PI Team of the Year Eclipse Proclaim Personal Injury Awards 2010 Claims Initiative of the Year Insurance Times Gold Awards 2009 Commercial Claims Team of the Year Winner Claims Awards 2012 Four consecutive Brokerbility Surveys have rated AXA Commercial Lines Claims number 1 against our competitors Visit Broker Connect - for your local Branch and Claims contact details ACLD0524-A (12/13) AXA Insurance UK plc Registered in England No Registered Office: 5 Old Broad Street, London EC2N 1AD. A member of the AXA Group of companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Telephone calls may be monitored or recorded.