Inside. Consolidated under the hood view!

Transcription

1 Inside Consolidated under the hood view!

2 Content About Salesforce1 Hardware Topology Physical Architecture Logical Architecture Multi-tenancy Frequently Asked Questions (FAQ) General User Interface Hardware Development Integration Data Network Security Backup & Disaster Recovery Useful Links & References 2

3 About Salesforce1 Salesforce.com offers "Salesforce1" an extremely powerful, scalable and secure cloud computing platform to develop, package and instantaneously deploy applications without any in-house infrastructure. The hosting structure is a shared multi-tenant architecture, in which all users and applications share a single, common infrastructure and code base that is centrally maintained. Because there are no servers or software to buy or manage, focus is solely on building apps that include built-in social and mobile functionality, business processes, reporting, and search. The apps run on a secure, proven service that scales, tunes, and backs up data automatically! 3

4 About Salesforce1 PROVEN AGILE SOCIAL MOBILE More than 100,000+ companies trust Salesforce1, including many industry leaders. They ve built 220,000+ apps that run in accredited, world-class data centers with backup, failover, disaster-recovery, and an uptime record exceeding 99.9%. Salesforce1 requires minimal coding. Assemble the apps in building-block fashion using visual tools and library of components. Streamline development with sandbox environments, and integrate the apps using open APIs. Work more effectively with colleagues using own secure social network. Salesforce1 includes pre-built components for feeds, profiles, conversations, updates, and file sharing. All components are available through REST APIs that can be easily integrated into any custom app. Build native mobile apps powered by a secure cloud database, with rock-solid APIs. Or build mobileoptimized browser apps, using our UI framework and HTML5 to support any device with one code base. Or mix native and HTML in a hybrid cocktail that gives the best of both worlds. 4

5 Hardware Topology POD (Instance) == Hardware Topology A POD is a self-contained set of hardware* Each customer is in one pod Each pod services many customers * Exceptions being: Edge router and a few other services Multi-tenant Clusters Pod Architecture Enhances Availability, Scale, and Platform for Future Growth 5

6 Topology Stats* 1,300,000,000+ daily transactions 17 North America instances, 4 EMEA and 2 APAC instances 20 sandbox** instances 24,000 database transactions per second at peak Average request response time of less than 300 milliseconds Average uptime of percent 15,000+ hardware systems > 22 PB of raw SAN storage capacity > 5K SAN ports *As Of August 2013 **Sandbox is an instance of the Salesforce.com service that hosts copies of production orgs for customer application development & testing purposes supporting full app development lifecycles. 6

7 Physical Architecture Below diagram depicts high performing architecture of Salesforce1 inside each POD: Oracle Database servers Resin Application servers Lucene search servers Veritas Backup Linux and Redhat OS 7

8 Physical Architecture This is what happens when logged in via login.salesforce.com: Customer traffic starts with external DNS. Once a lookup has successfully returned the IP address for an instance, standard Internet routing directs it to the appropriate datacenter. Once the traffic enters Salesforce network in that datacenter, it is directed to the load balancer pair on which that IP lives. The load balancer directs the traffic to the application tier of the given instance. At this tier, both standard web page traffic as well as API traffic are serviced. Depending on the needs of the customer's request, it will be directed to additional server tiers for various types of backend processing. 8

9 Physical Architecture Core App The core app tier contains anywhere from ten to 40 app servers, depending on the instance. Data base The primary data flow occurs between the core app server tier and the database tier. The batch server is responsible for running scheduled, automated processes on the database tier. Each primary instance (e.g. NA, AP or EU instances) uses an 8 node clustered database tier. Search Search tier runs on commodity Linux hosts with both active / passive nodes. File Force FileForce is a tier of servers that provide object storage, similar in concept to Amazon's S3. Search indexes are stored on the flash drive to enable greater performance for search throughput. This system is designed to reduce the load on Database tier. 9

10 Logical Architecture Below diagram depicts logical architecture of Salesforce1: 10

11 Multi-tenancy Multi-tenancy is a new architecture that makes it possible for all applications from all organizations to run on common physical infrastructure. Salesforce1 uses a runtime engine that materializes all application data from metadata data about the data itself. There is a clear separation of the compiled runtime database engine (kernel), tenant data, and the metadata that describes each application. These distinct boundaries make it possible to independently update the system kernel and tenantspecific applications and schemas, with virtually no risk of one affecting the others. Each tenant application is composed at runtime from rich.( kernel ) metadata via shared runtime engine 11

12 FAQ General FAQ Is the application available both On Cloud and On-Premise? Is it a Multi or Single Tenant environment? How scalable is the application? What is the availability of the application? Does the application support Single Sign-On? Does the application use any encryption Describe the patching/upgrade strategy? Answers Only On Cloud Multi-tenant Salesforce scales as rapidly as the customers require with a true multi-tenant architectures that is designed to handle millions of users. The service has the capacity to scale to the largest of teams. Salesforce1 Platform has a proven percent uptime record for years. To ensure maximum uptime and continuous availability, Salesforce1 Platform provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan. Yes, however requires configuration/customization either via native/custom solutions or 3rd party tools. Data is encrypted using 128 bit SSL when transmitted from the user's browser to the Salesforce servers over HTTPs. Salesforce upgrades their application at least three times a year; however they are not always major upgrades. 12

13 FAQ User Interface FAQ What are the PC and OS versions required? Which Browsers are supported and versions? Does the system support HTML5? What Mobile Devices are supported and OS versions? Answers Salesforce on cloud application can run on any computer with an Internet connection and supports the following mentioned browsers. Microsoft Internet Explorer versions 7, 8, 9, 10, and 11 Mozilla Firefox, most recent stable version Google Chrome, most recent stable version Apple Safari versions 5.x and 6.x on Mac OS X For all browsers, you must enable JavaScript, cookies, and SSL 3.0. Salesforce.com recommends a minimum screen resolution of 1024 x 768 for the best possible user experience. For Mac OS users on Apple Safari or Google Chrome, make sure the system setting Show scroll bars is set to Always. Yes Device Requirements: ios: Requires ios 6.0 or later. Compatible with iphone, ipad, and ipod touch. This app is optimized for iphone 5. Is there a specific app for mobile devises downloadable from an app store? Android: OS v4.2+ Salesforce1 is available at the following application marketplaces: ios - AppStore Android - Google Play Windows 8 (Not supported - tentative plans for web-based in 2014) BB - AppWorld (Not supported - tentative plans for Spring '14 via BB10 OS) 13

14 FAQ Hardware FAQ Define the Hardware / Storage requirements? Define the landscape required (Development / Quality Assurance / Production)? What is standard and what is additional? Answers N/A - since Salesforce is On Cloud and has no server/hardware components. There are three types of environments typically required: Production Environments - Salesforce.com environments that have active paying users accessing business critical data Development Environments - Salesforce.com environments where you can extend, integrate and develop on Salesforce1 without affecting your production environments Test Environments - These can be Production or Development Environments specifically used for testing application functionality before deploying to production or releasing to customers Depending upon the License / Edition 1 to 10 developer sandboxes would be provided. For more information please visit --> 14

15 FAQ Development FAQ What Programming Languages does the system support? Answers The system supports Apex (a proprietary Java-like programming language for Salesforce1) and Visualforce (an XML-like syntax for building user interfaces in HTML). Visualforce is used for building the user interface and Apex is used for writing the logic behind the Visualforce Pages. How configurable is the User Interface? Are there any Configuration guidelines? How long is a typical implementation? Are any Open Standards supported? The User Interface is very flexible in Salesforce. Apart from VisualForce, HTML5 / jquery / Javascript can be used in Visualforce pages for building a robust UI. There are configuration guidelines provided by Salesforce that has to be followed. The implementation cycle would typically take 3-5 months based on the complexity of the requirements in a Project. Open standards such as SAML, OAuth are supported by Salesforce. 15

16 FAQ Integration FAQ Do you have any Integration Standards? Please describe all protocols that are supported? Are there any SAP Connectors or adapters supported? Are the connectors SAP certified? Answers Web services are supported by Salesforce and provide a standardized way to integrate (over the Internet) applications that adhere to the following open standards: XML (Extensible Markup Language) SOAP (Simple Object Access Protocol) WSDL (Web Services Description Language) JSON The protocols supported by Salesforce are: HTTP(s) SOAP REST API Bulk Salesforce1 Connect for SAP R/3 is supported. The native SAP connector uses SAP s JCo connector (a Java native interface written on top of SAP s proprietary RFC protocol) to connect to SAP R/3. Apart from this there are multiple products available in AppExchange for SAP Integration, in case the connector provided by Salesforce does not meet the requirement. Yes 16

17 FAQ - Data FAQ Are there any Data Management tools / processes available? What application archiving is available? Answers Yes, both native / custom and 3rd party tools. Using Salesforce native data tools your organization can generate backup files of your data on a weekly or monthly basis depending on your license edition. You can export all of your organization's data into a set of comma-separated values (CSV) files. Alternatively, one can integrate Enterprise MDM with Salesforce to bring daily back ups in-house and utilize the date for reporting as well. How quickly can the cloud provider restore data from backup in case of disaster? Are there any restrictions imposed on the Cloud platform (Storage, Users etc..) Restoration of the service is within 36 hours after disaster. The maximum customer data loss will be of last 24 hrs. Data Storage Minimum per Organization --> 1 GB File Storage Minimum per Organization --> 11 GB Storage Allocation Per User License --> 20 to 120 MB of data storage (depending on type of License) and 612 MB of file storage For more information please visit --> 17

18 FAQ - Data FAQ Are there any Import/Export processes for data? Answers Salesforce provides the following options for importing / exporting of data: Data Loader: Provided by Salesforce to import / export the data from Salesforce using csv file. Apex programming / API: For loading the data / extracting the data which has got complex related data (where in multiple tables are involved), then batch programs could be written to read from the file and load into Salesforce or export the data out of Salesforce in an XL. Import Wizard: Using this the data can be loaded quickly but the limitation is that the data can be loaded into a single table (object) every time. Workbench: This can be used to write SOQL (Sales object Query Language) to export the data in XL. Prerequisite to use the Data Loader: XPWindowsor 7 Windows Microsoft spacediskfreemb 120 memoryavailablemb 256 XP) JREJava 1.6 or later (Windows 7 or Windows XP) JVMSun 1.6 or later (Windows 7 or Windows machinetheonprivilegesadministrator 18

19 FAQ Network FAQ Are there any Bandwidth (client/server) considerations? Answers Salesforce.com is designed to use as little bandwidth as possible, so that the site performs adequately over high-speed, dial-up, and wireless Internet connections. Is there any Latency when connecting to your application? How could the actions of other cloud customers or their cloud users impact on the quality of service of the cloud provider? While average page size is on the order of 90KB, Salesforce.com supports compression as defined in the HTTP 1.1 standard to compress the HTML content before it is transmitted as data across the Internet to a user's computer. The compression often reduces the amount of transmitted data to as little as 10KB per page, viewed due to the lack of image content. It is difficult to specify customer bandwidth because of the nature of the Internet and individual corporate usage. Network latency, peering issues, bandwidth at upstream providers, users using their Internet connections for other use besides Salesforce.com, etc. all affect the perceived performance of the connection and the amount of bandwidth required to keep performance adequate. Salesforce.com recommends engaging a networking professional to help measure, allocate, and monitor appropriate bandwidth and networking resources. It is purely based on the nature of the Internet and individual corporate usage of network bandwidth. Architecture plan, custom code reviews plus certain governing rules like API governors in place (limits to the number of API calls by each customer over a defined time period) to ensure service quality. 19

20 FAQ Security FAQ Describe the application security? Does the cloud provider have any service and security accreditations and certifications? Answers Salesforce uses a multi-layered approach to protect that key information, constantly monitoring and improving the application, systems, and processes to meet the growing demands and challenges of security via: Physical security Network security Application security Internal systems security Operating systems security Third-party certification Salesforce.com has comprehensive privacy and security assessments and certifications performed by multiple third parties. Geographical Recognition EU/EEA and Switzerland Safe Harbor self-certification through the U.S. Department of Commerce TRUSTe EU Safe Harbor Seal TRUSTe Certified Privacy Seal Japan Privacy Seal from the Japan Information Processing Development Corporation (JIPDC) Global Audit Compliance ISO SSAE 16/ISAE 3402 SOC-1 SOC 2 SOC 3 (SysTrust) FISMA PCI-DSS TUV Certificate 20

21 FAQ Backup & DR FAQ Please describe the Backup & Recovery plan Answers Disaster Recovery All customer data is stored in secure data centers and is replicated over secure links to a disaster recovery data center. This design provides the ability to rapidly restore the salesforce.com service in the case of a catastrophic loss. Backups In addition to our disaster-recovery capabilities, customer data is also backed up to tape in a separate data center. Tapes are not transported offsite from this data center, reducing the risk of loss. 21

22 Salesforce.com Useful Links LIST OF IMPORTANT SALESFORCE.COM LINKS GENERAL LINKS About Cloud Computing: Salesforce Products: Editions & Pricing: Product Demos: Case Studies: Salesforce1 Platform The fastest path from idea to app: DEVELOPER LINKS Developer Force: Technical Library: Tech Documents: Code Exchange: Code Share: Webinars: User Guide: Idea Exchange: xtaac Certification: AppExchange: Sign Up for Developer Edition: p?d= ejhb Tools & Toolkit: Salesforce.com YouTube Link 22

23 References A Behind the Scenes Look at the Force.com Platform An Introduction to Force Database Understanding Multi-tenancy and the Architecture of the Salesforce Platform billion-transacti.html 23

24 Thank You! Connect with us