Managed services that meet your needs, not ours. Consider It Done.

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1 Gerry Chambers, CEO and John Hayes, President and COO Managed services that meet your needs, not ours. Our Great Little Company can be summed-up in just five words: we love what we do. Our passion is having a keen understanding of your company. Discovering your process and your culture. Uncovering possibilities, and forging relationships. All of this fuels a strategic, long-term plan focused on the big picture while not taking our eye off the little things. A plan that maximizes people, amplifies process, and employs technology that works just for you. For over two decades we ve been doing just that through our service-focused workforce, thorough performance measures and continuous process improvement model. And while we love what we do, our clients love our ability to deliver creative solutions that exceed expectations again and again.

2 Personal service by design. Because we answer a demand for a more comprehensive, flexible approach to onsite office support services, we re proud of the fact that we ve forged strong, long-tenured relationships with law firms, manufacturers, private corporations and service businesses throughout the country. While we often compete with big players like Xerox, Pitney Bowes, OCE and others, our size, expertise and passion gives us the ability to provide far more personalized office services support solutions, aligning the right people and resources with the unique needs of each and every client no matter the need. The GLC Business Support Transformation Process. Our Business Support Transformation Process essentially gives us a 360-degree view of your business, which allows us to make the best recommendations possible for: Improved document and records management Streamlined operations and improved workflow Department/staff alignment Efficient delivery of services Technology upgrades Standardized operations and protocols Cost savings/cost containment The GLC No-Risk Guarantee If any customer is unhappy with our services for any reason, we will correct the problem to your GLC offers its clients a full complement of managed services support including: Copy, Fax, and Document Production Records Management Mail and Messenger Service Office Supply Management Imaging Telephone and Reception Support Hospitality Management satisfaction within 30 days, or GLC will restore the operation to the previous setup at no cost to the organization. We ve stood behind this guarantee for over 20 years. And we re proud that we ve never had to deliver on it. The best client is a happy client. Our client retention rate exceeds 99 percent. glcbs.com

3 Mail and Messenger Services Mail and messaging that s always on time. When it comes to mail and messaging, GLC Business Services takes the entire process to a whole new level of efficiency. We go above and beyond to ensure prompt, precise, cost effective processing and delivery of your critical documents. Professionally prepare, package and distribute all letters and parcels Stay current with ever changing postal regulations Manage all aspects of incoming and outgoing mail to your firm s specifications Process USPS, FedEx, UPS, and other courier shipments Negotiate and secure best rates and service with local messengers and couriers Process all incoming and outgoing mail and messenger deliveries Improved productivity We continually evaluate, monitor and report on your firm s mail processing system if there s a way to improve workflow, delivery and costs, we ll find it.

4 Copy, Fax, and Document Production Services Quality documents. Expert attention. The team at GLC Business Services takes immense pride in handling all of your organization s printing, copying, scanning, faxing, and document delivery as efficiently as possible. We take the time to help train and develop all office services staff so that you re able to add greater productivity. Strategic technology assessments and recommendations Experienced staff to handle copy and print services On-site managers to maintain centralized and walk-up copiers Comprehensive and customized reports detailing all copy requests Monthly invoices with detailed cost breakdowns for personnel, equipment and supplies Complete fax service Full scanning and preparation support Packing and packaging materials for external distribution via USPS, FedEx, UPS, and other courier service We evaluate and monitor your technology, equipment, and price points on an ongoing basis if there s a way to deliver a better, more cost-effective solution, we ll find it.

5 Imaging Services Store more documents, in less space. If your firm needs to get a better handle on its document handling and storage, GLC Business Services is here to help make the process simple. From digital capture and storage, to indexing and filing, you ll have instant, secure electronic access to all of your information without the time- and space-commitment. Log, prepare, scan and reassemble your documents Maintain documents in an electronic storage and retrieval system Capture images properly to ensure quality and easy access Simplify the way you store and retrieve information Reduce on-site and off-site storage costs Improve utilization of off-site records Save your firm time and money We evaluate and monitor your technology, equipment, and price points on an ongoing basis if there s a way to deliver a better, more cost-effective solution, we ll find it.

6 Office Supply Management Services Handling the day-to-day. Everyday. Office Supply GLC Business Services is dialed-in on day-to-day office supply management and inventory control. You no longer have to worry about ordering supplies or keeping up with new products. We ensure that you always have what you need: a lower cost option. Establish inventory control processes Determine and maintain re-order points Manage cost increases using large-volume purchasing power Maintain on-site distribution and control Manage shipment and invoice auditing and confirmation Analyze and create strategic systems for overall usage and cost management Use vendor relationships to negotiate the best prices We continually monitor the entire ordering process to discover ways to trim expenses if there s a way to maintain consistently lower costs and save space, we ll find it.

7 Records Management Services The documents you need. When you need them. Mail and Messenger Service Records Management The document experts at GLC Business Services know records management from front to back from document creation and filing to storage and scheduled destruction. Plus, we keep a close eye on your record storage and retrieval systems for further efficiencies that will save you time, space and money. Establish the best combination of people, process and tools Develop and manage a comprehensive document management program Perform record searches quickly and efficiently Content Management Utilize advanced electronic document management technology Reduce labor and storage costs Organize, file and manage documents from cradle-to-grave Advise on internal and external records management regulations Maintain the latest software and systems upgrades We continually research and review Copy/Fax technology, regulations and your resources if there s a way to enhance your systems cost-effectiveness, accuracy and accessibility, we ll find it.

8 Hospitality Management Services First impression. Fantastic reception. From the phone to the front door, GLC Business Services provides your firm, and your clients, the friendliest, most professional reception specialists possible. Plus, we provide consistent performance reviews and professional development opportunities to ensure only the highest level of customer and reception support. Professional receptionists, genuinely interested and engaged with staff and customers Fully trained reserve staff ready to fill in when your receptionist is absent Complete training and documentation detailing best practices for exceptional reception service Ongoing evaluation of GLC employees and their phone skills Continuous professional development to ensure high-level reception skills We provide phone and hospitality procedure training for all reserve staff if your regular receptionist is ever absent, you can still depend on great hospitality.

9 Mail and Messenger Service Content Management Services Don t just keep up, stay ahead. Content Management When it comes to managing your firm s documents in the most efficient and accurate way possible, GLC Business Services is here to help you implement a seamless, cost-effective solution. From indexing to batch scanning to fully-searchable digital storage, you ll have instant, secure electronic access to all of your information streamlining the entire process and saving you time and money. Accurately prepare, scan and file documents Two levels of quality control checks Simplified, intuitive digital storage and secure mobile access Reduce on-site storage requirements Lower document lifecycle cost Save your firm time and money We continually research and review technology, regulations and your resources if there s a way to enhance your systems cost-effectiveness, accuracy and accessibility, we ll find it.