Ricoh Legal. Our Approach. Our Solutions. ediscovery and Document Solutions. Powerful document services provide your best defense.

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1 Our Approach. Our Solutions. Ricoh Legal ediscovery and Document Solutions Ricoh believes that the key to transforming the way companies work starts with harnessing the collective imagination of people. This idea, paired with our award-winning technology and services, is how we are breathing new life into established forms of knowledge sharing helping companies to move beyond paper and beyond the office so they can collaborate like never before. Services-led, technology-enabled and people-driven, Ricoh is committed to helping companies leverage the powerful information and knowledge that already exists throughout their organizations often untamed, untapped and buried to create the future they want. To learn more about Ricoh Legal and how we can help you identify and address opportunities to enhance your organization s document management, visit RICNP Ricoh Americas Corporation. All rights reserved. Ricoh, the Ricoh logo and Ricoh Service ExcellenceSM are registered trademarks or service marks of Ricoh Company, Ltd. All other trademarks are the property of their respective owners. Powerful document services provide your best defense.

2 Our people have always been at the heart of our value proposition: our experience in your industry, commitment to delivering real value and accessibility across our network of offices.

3 Performance Without Compromise. Quality. Accuracy. Security. For law firms and legal departments, the stakes are always high, and documents aren t just tools they re the lifeblood of your business. As you face ever greater pressure to do more with less, how can you use technology and document management to drive efficiency without compromising results? On the surface, technology and document management might seem highly tactical necessary evils within your day-to-day operations. In reality, law firms and legal departments have numerous opportunities to leverage technology and document management solutions to achieve strategic goals. In fact, with the right approach and the right partner your organization can use more effective document management to: Fuel growth by trimming costs and creating new or larger revenue streams Address complex e-discovery requirements in an efficient, cost-effective manner Provide better services and help you focus on the law Law Is Your Passion. Document Management Is Ours. Law Is Your Passion. Document Management Is Ours. Ricoh Legal is committed to bringing the largest and most experienced organization of legal document solutions to work for you, as well as delivering premier ediscovery services. Our mission is to be your trusted partner, so that you can concentrate on what you do best winning cases. Singular Focus. Exceptional Results. Ricoh has been a powerful partner to the legal community for over two decades, earning the trust of clients through experience, expertise and long-term relationships. This experience helps us further understand the unique needs and challenges of the legal community and supports investing heavily in focused service, support and infrastructure. With a national footprint and unparalleled resources, we re the largest provider of legal document services in the United States. Discover why we serve thousands of law firms and corporations, including over 90 percent of the Am Law 200 and NLJ 250 firms, and the legal departments of many Fortune 1000 companies. Ricoh stands ready to serve as your single point of contact and accountability for document management a true partner in helping you overcome obstacles and achieve strategic goals. We are passionate about understanding your challenges and opportunities and then working hand in hand with you to design and deploy optimal solutions. With Ricoh, there are no one-size-fits-all products. From consulting engagements and e-discovery solutions to ongoing managed services engagements, we will craft a tailored solution to address your needs and support your goals. IN THEIR WORDS Arguably the best evidence of Ricoh s strengths comes from our clients the organizations that have benefitted from the depth, breadth and quality of our capabilities: Ricoh understood immediately the challenge we were facing, and proposed an affordable solution that met our needs. John T. Turco Law Offices We can now focus on our core competencies and our jobs. McDonald Hopkins LLC Ricoh is proactive in bringing solutions to us, and it s very helpful for us to look at our business and ways we can approach things differently. Duane Morris LLP

4 Unparalleled Capabilities Ricoh offers some of the most comprehensive capabilities in the industry. After a careful assessment of your challenges and opportunities, we can assemble an optimal blend of tools and services from imaging and coding to technology assessments and end-to-end managed document services. Although we tailor every solution, or combination of solutions, to each client s specific requirements, our capabilities generally fall into three primary categories: Practice Support Services, Office Administration and Information Technology. You can tap into these capabilities on a project basis or through long-term on-site or off-site service agreements including comprehensive managed document services engagements. Practice Support Services You Handle the Practice. We Deliver the Support. Ricoh Electronic Discovery Insight The REDI service gives customers all the power of permanently installed ediscovery analysis tools without the capital investment, delays and proprietary lock-ins. REDI offers corporate legal departments a way to combine highly intuitive data culling, a simple user interface, an innovative cost calculator, and an affordable, behind-thefirewall method of controlling costs. Employing technology used in some of the most demanding ESI settings, REDI rivals the affordability of tools with a fraction of the power. And unlike software-as-a-service processing tools, REDI helps keep customer data safe and secure behind the company firewall. We offer a suite of sophisticated capabilities to help you better control data so you can better manage cases. Our proven approach to ediscovery balances the benefits of the latest technology with our people and processes, providing the tools you need to help you quickly and efficiently identify critical information. Make Ricoh your partner for: Imaging and scanning Document utilization and coding Document clustering for review prioritization Forensic data acquisitions Early data assessment Ricoh Electronic Discovery Insight ediscovery processing Hosted review and productions Technology-enhanced review Managed review services Ricoh Electronic Discovery Insight is a unique combination of simplicity and power providing a simple yet innovative way to make information work for you.

5 Tailored Solutions Office Administration Operate More Efficiently and Profitability Law firms and legal departments are under immense pressure to do more with less. Effective document management can help optimize administrative and operational efficiency driving down costs without compromising results. Choose Ricoh for: Imaging and scanning Facilities management, including copy, mail and reception Records management Fleet management On-site service metrics Records storage and retrieval Matter management Multifunction devices Workflow consulting Billing and cost recovery Disaster recovery Information Technology Use Technology to Drive Competitive Advantage Legal organizations have increasingly embraced the strategic potential of information technology. Technology is no longer nice to have; it s now a critical enabler of operational efficiency and competitive advantage. Ricoh s Legal Solutions team offers a suite of consulting services to help your organization assess your current information technology infrastructure and processes, and then design and deploy solutions designed to squeeze out costs and inefficiency while supporting your requirements for absolute accuracy. Tap into Ricoh s expertise in: Technology integration Document strategy assessment Workflow consulting Billing and cost recovery Disaster recovery Capture solutions IT services Data governance Multifunction devices RICOH LEGAL EDISCOVERY SOLUTIONS Ricoh s ediscovery Solutions integrate a suite of best-in-class technologies that provide customers with customized support throughout the entire electronic discovery process including data forensics, early data assessment, electronic discovery, hosted review, predictive coding and managed review. Our solutions also integrate best-in-class software to provide comprehensive solutions that cover every element in the Electronic Discovery Reference Model (EDRM). NATIONAL REACH LOCAL PRESENCE With our breadth of services, a national footprint that includes more than 40 document processing centers and over 2,000 professionals to serve your needs, we provide a range of on-site and off-site document production support.

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7 Engaging with Clients Through a number of ongoing initiatives, Ricoh actively engages with our clients helping to ensure that we stay on top of emerging trends and challenges and aligned with each client s strategic objectives: Ricoh Service Excellence Methodology SM is our world-class service methodology that defines how we analyze an opportunity, implement the solution, manage and leverage best practices, train and motivate staff, and maintain strategic, frequent customer communication. It s a formal commitment and process for helping to ensure that we support our clients success by continually evaluating and improving the services and support we deliver. We also maintain an Annual Customer Strategy process. This formal, ongoing process helps to ensure that our services and support stay aligned with your business and that we continually raise the bar for service excellence. Reflecting our corporate commitment to our clients, Ricoh executives sponsor and participate in this process, which includes ongoing communications and quarterly strategy update meetings. Ricoh also facilitates a Legal Industry Customer Advisory Board. The board, which includes 15 to 20 members from various law firms, helps both parties stay up-to-date on industry trends and opportunities and drives strategic direction so that we can better serve our clients. IN THEIR WORDS The Ricoh team really took the time to ask questions and understand our business. They showed us best practices that we could use to improve efficiency, technology, and the whole package. It s been a very good partnership. Roger, Townsend & Thomas, PC Our previous vendor could not match the level of quality Ricoh provides. Baker & Hostetler LLP Ricoh demonstrated its extensive depth and knowledge in providing world-class managed services for the specific needs of the legal community. Fried, Frank, Harris. Shriver & Jacobson LLP Ricoh has the industry s largest network of processing centers, and they have the proven knowledge, experience, and end-to-end customized solutions the legal community needs for every aspect of complex litigation requests and document management challenges that may arise. Gunster, Yoakley & Stewart, PA CASE STUDY Sutherland Asbill & Brennan LLP A Records Management Investment that Pays Big Dividends Sutherland Asbill & Brennan LLP is a law firm with global reach known for solving challenging business problems and resolving sophisticated legal issues for many of the world s largest companies. In addition to the need to establish an effective and efficient records management program for volumes of legal files and business records, Sutherland was looking to eliminate vendor costs and reduce the risks associated with record handling, storage and retrieval. Learn how a long-term solution for safe records storage and retrieval and reduced costs have helped Sutherland. View the case study A Records Management Investment that Pays Big Dividends at:

8 Our Approach. Our Solutions. Ricoh Legal ediscovery and Document Solutions Ricoh believes that the key to transforming the way companies work starts with harnessing the collective imagination of people. This idea, paired with our award-winning technology and services, is how we are breathing new life into established forms of knowledge sharing helping companies to move beyond paper and beyond the office so they can collaborate like never before. Services-led, technology-enabled and people-driven, Ricoh is committed to helping companies leverage the powerful information and knowledge that already exists throughout their organizations often untamed, untapped and buried to create the future they want. To learn more about Ricoh Legal and how we can help you identify and address opportunities to enhance your organization s document management, visit RICNP Ricoh Americas Corporation. All rights reserved. Ricoh, the Ricoh logo and Ricoh Service ExcellenceSM are registered trademarks or service marks of Ricoh Company, Ltd. All other trademarks are the property of their respective owners. Powerful document services provide your best defense.