FortiCare Services Brochure

Size: px
Start display at page:

Download "FortiCare Services Brochure"

Transcription

1 FortiCare Services Brochure

2 FortiCare Services Customer satisfaction and service: Fortinet's #1 priority FORTICARE PROFESSIONAL SERVICES P R O F E S S I O N A L FORTICARE PREMIUM SERVICES P R E M I U M FORTICARE SUPPORT SERVICES

3 Consistent service and the reliability of your IT security infrastructure are critical to the business success of your organization. To address these requirements the FortiCare service portfolio provides a comprehensive set of programs including global coverage for technical services and security threat management. With FortiCare Services, customers can be assured that their security solutions are performing optimally, protecting their corporate assets with the best security technology. From product support to technical consulting and professional services, Fortinet can tailor support plans to match your specific needs, whatever the business requirement. NETWORK ARCHITECTURE AND DESIGN IMPLEMENTATION AND DEPLOYMENT TRANSITION AND MIGRATION GREENFIELD DESIGN TECHNICAL SUPPORT HARDWARE REPLACEMENT SERVICES 4H 4H PREFERRED TAM SERVICES 24X7 NEXT DAY 4 HOURS ONSITE 4 HOURS ONSITE + ENGINEER FORTICARE TECHNICAL SUPPORT AND RMA SOFTWARE UPGRADES APPLIANCE MANAGEMENT TICKET LOGGING 8X5 24X7

4 FortiCare Services FortiCare service contracts have multiple options so that that every organization can obtain the right level of support according to their specific business needs. Attractively priced options include 8x5 and 24x7 telephone support with bundled hardware replacement services. A Premium level of services is available for technical support and RMA hardware replacement requirements whilst Professional Services can assist with critical projects or initial deployments. FORTICARE TECHNICAL SUPPORT FortiCare Technical Support offerings provide global support for all products, on a per appliance basis. By subscribing to these services, organizations are ensured a timely response to any technical issue as well as complete visibility on ticket resolution progress. All FortiCare Support services include: firmware upgrades; access to the support portal and associated technical resources; reporting on technical incidents (via the web, chat and optionally the telephone); as well as hardware return and replacement. Two options are available: FortiCare 8X5 8X5 Provides access to technical support services via the web portal and online chat system and includes a return and replace service for hardware failures. This service allows fast and easy written access to technical support requests. FortiCare 24X7 24X7 FortiCare 24 X 7 is designed for customers who require around-the-clock access to mission-critical support. In addition to online ticket access and chat, this service offers telephone support on a 24x7 basis. It also includes an advanced hardware replacement service with next business day delivery, to assure high levels of availability.

5 FORTICARE PREMIUM SERVICES For networks that service time-critical business applications, response time P R E M I U M is key. FortiCare Premium Services are available for hardware replacement services - to minimize downtime - and for technical support, where the provision of a single point of contact, allows the resolution of technical issues in the context of the customer s business and security requirements. PREMIUM TECHNICAL SUPPORT Preferred Preferred technical support is specifically designed for customers implementing Fortinet security solutions for the first time, or requiring assistance on a strategic project implementation. This service includes a designated support engineer to assist with registration, to simplify the escalation process via a shared support plan and to handle incoming technical queries. The service includes fast-lane ticket handling by ensuring incidents are directed to a specific technical support engineer within the regional Centre of Expertise for a six month duration. TAM Services The Premium TAM Service is aimed at customers requiring a pro-active, collaborative and assured level of technical support. This service is delivered by a Technical Account Manager (TAM), who acts as the single point of contact for all technical support tickets handling escalations as the customer advocate within Fortinet. This level of Premium service allows customers to benefit from: enhanced SLAs for both responsiveness and ticket updates as well as the handling of critical incidents. Included within the service are additionally; service activity reporting; periodic service reviews; quarterly on-site visits for maintenance or service reviews; pro-active test cycle and migration plan support as well as extended software support which increases the lifecycle of software revisions. PREMIUM RMA 24X7 NEXT DAY 4 HOURS ONSITE 4 HOURS ONSITE + ENGINEER 4H 4H FortiCare Premium RMA hardware replacement services are aimed at minimizing down-time. The upgrade options, available on an appliance level, include 24x7 Next Day Delivery, 4 hours on-site courier and 4 hours on-site engineer. The service is handled uniquely by telephone and provides a single point of contact for the duration of the incident to ensure the service delivery SLA is achieved or exceeded. À La Carte Premium Services Because every customer has different security requirements and infrastructure constraints, Fortinet can also provide A la carte Premium Services. These include Premium FortiGuard Services for enhanced response to threats; integrated service bundles to assure process delivery within Fortinet at optimal costs; or Global TAM Services. FORTICARE PROFESSIONAL SERVICES P R O F E S S I O N A L Complex security implementations require focused planning, thorough testing, effective knowledge transfer and seamless management. Our FortiCare Professional Services provide a broad range of technical services that may be engaged at any time during a project lifecycle to ensure the best levels of network security, delivered on schedule and within budget. Fortinet s Professional Services are driven by experienced consultants, assigned to work closely with our customers to develop the requirement and manage the overall scope, schedule, resources and quality of the project. Our Professional Services consultants have direct access to Fortinet developers and technical support resources to ensure a complete, precise, and timely solution and a successful service engagement. They also have access to a broad range of tools and resources, including comprehensive labs at the regional Centre of Expertise to evaluate, optimize and migrate Fortinet systems. Our Professional Services methodology includes the standard lifecycle phases: Architecture and Design; Implementation and Deployment; Transition and Migration. Depending on the complexity of the engagement and the available internal resources, customers may choose any or all of these services.

6 Global Organization FortiCare Services are delivered by a team of network security specialists present around the globe to ensure enterpriseclass and timely support, wherever you are. Regional Centres of Expertise & Technical Assistance Centres Our Global Customer Services and Support (GCSS) team is the customer s single point of contact for all service and support requirements. The GCCS organization is spread across three regional Centres of Expertise (COE) focused on delivering technical and service excellence. Each COE is supplemented by regional support centres providing additional language and geographical coverage to best address our customers needs. The Customer Service team will assist with any query related to Fortinet services, from contract registration to opening technical tickets, to call transfer to the support group for priority assistance. The Technical Support Engineering teams diagnose tickets, troubleshoot issues, find workarounds and provide solutions. The team is available on-line via chat or through incidents created via the support portal or telephone. Technical engineers are organized by expertise, thus allowing each group to focus on providing the right solution at the right time. - The First Level engineering team respond to queries on product functionality and features. - The Second Level engineering team supplemented by a group of Product Escalation engineers focus on debugging and resolving complex tickets. The Premium TAM team is dedicated to specific customers, working closely with the product escalation engineers to ensure fast resolution of technical incidents. The RMA Hardware Engineering team team resolves hardware related incidents, thus ensuring efficient replacement of defective hardware in alignment with our SLA timeframes. The Professional Services team delivers packaged as well as customized services. As part of the COE group, they benefit from a rich set of technical resources which facilitates delivery of successful projects.

7 Fortinet has a state-of-the art FortiLab in each region, containing a full range of Fortinet equipment, as well as industry standard test equipment, utilizing a network layout and management interface, developed by engineers, in-house. With FortiLabs, complex setups are made easy, configurations and software versions can be modified at a click, allowing stronger focus on data analysis and response to customers. There are two Customer-Readiness Test Teams within the technical support organization who supplement global product testing by focusing exclusively on serviceability in the field and these teams are located in the Sophia Antipolis and Vancouver COEs. EMEA AMERICAS APAC REGIONAL COE Sophia Antipolis, FRANCE REGIONAL COE Vancouver, CANADA REGIONAL COE Kuala Lumpur, MALAYSIA REGIONAL SUPPORT CENTERS Prague, CZECH REPUBLIC REGIONAL SUPPORT CENTERS Ottowa, CANADA REGIONAL SUPPORT CENTERS Beijing, CHINA Bangalore, INDIA Sunnyvale,UNITED STATES Tokyo, JAPAN Mexico City, MEXICO Sydney, AUSTRALIA Hardware Depot Centres In order to fulfill the timely replacement needs of our worldwide customer base, Fortinet has invested in hardware depots located around the globe. Regional depots are supplemented by in-country centers in order to meet the Premium RMA SLAs. EMEA AMERICAS APAC REGIONAL HARDWARE CENTER Sophia Antipolis, FRANCE REGIONAL DEPOTS Egypt, India, Israel, Poland, Romania, Russian Fed, Ukraine, Saudi Arabia, South Africa, Turkey, U.A.E REGIONAL HARDWARE CENTER Sunnyvale, UNITED STATES REGIONAL DEPOTS Argentina, Australia, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, Peru, Puerto Rico, Venezuela REGIONAL HARDWARE CENTER Taipei, TAIWAN REGIONAL DEPOTS China, Hong Kong, Indonesia Japan, Malaysia, New Zealand, The Philippines, Singapore and Brunei, Thailand, Vietnam For an overview of the coverage of our Premium RMA service at a country and city level please refer to the Service Delivery Matrix located at:

8 AMERICAS HEADQUARTERS EMEA HEADQUARTERS APAC HEADQUARTERS 1090 Kifer Road Sunnyvale, CA United States Tel Fax rue Albert Caquot Sophia Antipolis France Tel Fax Beach Road The Concourse Singapore Tel Fax Copyright 2012 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, and FortiGuard, are registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Fortinet disclaims in full any guarantees. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable. Nothing herein should be considered a representation, guarantee, warranty or contractually binding provision.

FortiCompanion to Technical Support

FortiCompanion to Technical Support FortiCompanion to Technical Support Consistent service and the reliability of your security infrastructure are critical to the business success of your organization. To address these requirements the FortiCare

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

Cisco Phone Systems Telemarketing Script Cold Call

Cisco Phone Systems Telemarketing Script Cold Call Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

HP Technology Services HP NonStop Server Support

HP Technology Services HP NonStop Server Support Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview

More information

Thomson Video Networks Contact Center Guide

Thomson Video Networks Contact Center Guide Thomson Video Networks Contact Center Guide THOMSON VIDEO NETWORKS 6, rue du clos courtel, 35510 CESSON-SEVIGNE France Tel +33 299 285 000 Fax : +33 299 285 001 www.thomson-networks.com THOMSON VIDEO NETWORKS

More information

CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS

CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS Q & A CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS Q. What is the Cisco definition of used equipment? A. Cisco defines used equipment as previously owned equipment, now owned by a party

More information

Cisco Opportunity Incentive Program Question & Answer

Cisco Opportunity Incentive Program Question & Answer Question & Answer Cisco Channel Incentive Program Cisco Opportunity Incentive Program Question & Answer Revised April 13, 2004 Section 1: General Overview 1. What is the Cisco Opportunity Incentive Program?

More information

Use FortiWeb to Publish Applications

Use FortiWeb to Publish Applications Tech Brief Use FortiWeb to Publish Applications Replacing Microsoft TMG with a FortiWeb Web Application Firewall Version 0.2, 27 June 2014 FortiWeb Release 5.2.0 Introduction This document is intended

More information

CISCO NETWORK CONNECTIVITY CENTER

CISCO NETWORK CONNECTIVITY CENTER DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to

More information

Supermicro Global Hardware Maintenance Service & Support

Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Enhanced Services provides the highest quality of help desk services and product support for your Supermicro solutions.

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,

More information

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses

More information

Global Network Access International Access Rates

Global Network Access International Access Rates Global Network Access International Access Rates We know that you need to communicate with your partners, colleagues and customers around the world. We make every effort to understand the difficulties

More information

Cisco Smart Care Service

Cisco Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

HP Priority Services - Overview

HP Priority Services - Overview HP Priority Services - Overview Premium enterprise-level global support for your entire Install base. May 2016 1 Overview Priority Services: Premium enterprise-level global support for your entire Install

More information

Cisco IT Data Center and Operations Control Center Tour

Cisco IT Data Center and Operations Control Center Tour Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for

More information

NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS

NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS DATA SHEET NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS Operational Risk Management Analysis helps you maintain and improve network availability by evaluating the risks

More information

Introducing GlobalStar Travel Management

Introducing GlobalStar Travel Management Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13

More information

Cisco CNS NetFlow Collection Engine Version 5.0

Cisco CNS NetFlow Collection Engine Version 5.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 5.0 Cisco CNS consists of software and appliance-based applications, which support scalable network deployment, configuration, service assurance monitoring,

More information

Philips Medical Systems Cuts Costs, Enhances Satisfaction with Remote Service Solutions

Philips Medical Systems Cuts Costs, Enhances Satisfaction with Remote Service Solutions CUSTOMER CASE STUDY Cuts Costs, Enhances Satisfaction with Remote Service Solutions Executive Summary CUSTOMER NAME INDUSTRY Manufacturing and Services BUSINESS CHALLENGES Improve customer service and

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

SunGard Best Practice Guide

SunGard Best Practice Guide SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452

More information

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG Orange County Convention Center Orlando, Florida June 3-5, 2014 SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG SESSION CODE: 1812 Cloud

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

AA BOND CO LIMITED. (a public limited company incorporated in Jersey with registered no ) (the "Issuer")

AA BOND CO LIMITED. (a public limited company incorporated in Jersey with registered no ) (the Issuer) AA BOND CO LIMITED (a public limited company incorporated in Jersey with registered no. 112992) (the "Issuer") NOTE: THIS NOTICE CONTAINS IMPORTANT INFORMATION THAT IS OF INTEREST TO THE LEGAL AND BENEFICIAL

More information

Logix5000 Clock Update Tool V2.00.36. 12/13/2005 Copyright 2005 Rockwell Automation Inc., All Rights Reserved. 1

Logix5000 Clock Update Tool V2.00.36. 12/13/2005 Copyright 2005 Rockwell Automation Inc., All Rights Reserved. 1 Logix5000 Clock Update Tool V2.00.36. 1 Overview Logix5000 Clock Update Tool 1. 1. What is is it? it? 2. 2. How will it it help me? 3. 3. How do do I I use it? it? 4. 4. When can I I get get it? it? 2

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

Computer Sciences Corporation Accelerates Innovations to Capture New Business Opportunities

Computer Sciences Corporation Accelerates Innovations to Capture New Business Opportunities CUSTOMER CASE STUDY Accelerates Innovations to Capture New Business Opportunities Executive Summary CUSTOMER NAME INDUSTRY Service Provider BUSINESS CHALLENGES Identify new, high-growth service models

More information

Fortinet Partner Program

Fortinet Partner Program EMEA & AAC REGION Fortinet artner rogram Enter a global network of partners. Differentiate your offer with a range of innovative Fortinet partner sales tools and co-marketing programs. Becoming a Fortinet

More information

NetFlow Feature Acceleration

NetFlow Feature Acceleration WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This

More information

Number of retail outlets Number of retail outlets

Number of retail outlets Number of retail outlets Number 65708 of retail outlets Number of retail outlets Number of retail outlets Trends in total number of retail outlets 2002-2007 number / as stated number per million Table 2.3 % growth inhabitants

More information

CISCO PIX SECURITY APPLIANCE LICENSING

CISCO PIX SECURITY APPLIANCE LICENSING DATA SHEET CISCO PIX SECURITY APPLIANCE LICENSING The market-leading Cisco PIX Security Appliance Series supports a variety of licensing options, enabling businesses to select the capabilities that are

More information

Fortinet FortiGate App for Splunk

Fortinet FortiGate App for Splunk SOLUTION BRIEF Fortinet FortiGate App for Splunk Threat Investigation Made Easy The FortiGate App for Splunk combines the best security information and event management (SIEM) and threat prevention by

More information

Cisco CNS NetFlow Collection Engine Version 4.0

Cisco CNS NetFlow Collection Engine Version 4.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

Customer Care Service Level Agreements

Customer Care Service Level Agreements HIGHLIGHTS Unified, comprehensive service and support Encompasses all Harmonic products and technologies Choice of plans to meet a customer s self-support capabilities and infrastructure complexity Fast,

More information

The Enterprise Cloud Rush

The Enterprise Cloud Rush WHITE PAPER The Enterprise Cloud Rush Microsoft/Azure The Enterprise Cloud Rush Microsoft/Azure Prepared By: John Jacobs VP, Enterprise Systems Engineering, Fortinet Praveen Lokesh Principal Engineer,

More information

E-Seminar. E-Commerce Internet Business Solution Seminar

E-Seminar. E-Commerce Internet Business Solution Seminar E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce

More information

Want to Improve Communication to Parents? Make it Simple.

Want to Improve Communication to Parents? Make it Simple. Want to Improve Communication to Parents? Make it Simple. Save Time, Save Money, and Strengthen the School-Parent Connection CISCO IP PHONE SOLUTIONS SchoolMessenger for Cisco Unified Communications integrates

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

CISCO SMARTNET SUPPORT AND CISCO SMARTNET ONSITE

CISCO SMARTNET SUPPORT AND CISCO SMARTNET ONSITE Q & A CISCO SMARTNET SUPPORT AND CISCO SMARTNET ONSITE GENERAL Q & A: Q. What is Cisco SMARTnet support? A. Cisco Technical Support Services, such as SMARTnet support and SMARTnet Onsite support, offer

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

Cisco Router and Security Device Manager File Management

Cisco Router and Security Device Manager File Management Application Note Cisco Router and Security Device Manager File Management Introduction Cisco Router and Security Device Manager (SDM) allows you to view and manage the file system on your Cisco router

More information

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN Q & A Cisco Multiservice PN Solution Cisco Managed Transport and Dial Plan PN Q. What is the Cisco Managed Transport and Dial Plan PN? A. The Cisco Managed Transport and Dial Plan PN is one of the deployment

More information

Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services

Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services This report is part of Pyramid Research s series of Africa & Middle East Country Intelligence

More information

Market Briefing: Trade-Weighted Dollar

Market Briefing: Trade-Weighted Dollar Market Briefing: Trade-Weighted Dollar August 16, 2016 Dr. Edward Yardeni 516-972-7683 eyardeni@ Debbie Johnson 4-664-1333 djohnson@ Mali Quintana 4-664-1333 aquintana@ Please visit our sites at blog.

More information

Tble Home Team Visiting Team Home Team Visiting Team Home Team Visiting Team. Open Qualification Group A. 1st Round 2nd Round 3rd Round

Tble Home Team Visiting Team Home Team Visiting Team Home Team Visiting Team. Open Qualification Group A. 1st Round 2nd Round 3rd Round Open Qualification Group A 14th WORLD BRIDGE GAMES OPEN SERIES Group A 1 Netherlands Mexico Chile Netherlands Netherlands Denmark 2 Saudi Arabia Bosnia & Hrzna Switzerland Jordan Spain Germany 3 Korea

More information

Fortinet recognized for delivering outstanding enterprise management, security effectiveness, and TCO

Fortinet recognized for delivering outstanding enterprise management, security effectiveness, and TCO Fortinet FortiGate Appliances Earn Coveted Recommend Ratings from NSS Labs in Next Generation Firewall, IPS, and Network Firewall in NSS Labs Group Tests Fortinet s Enterprise-Class Triple Play Fortinet

More information

Guide to Treatment of Withholding Tax Rates

Guide to Treatment of Withholding Tax Rates Guide to Treatment of Withholding Tax Rates Contents 1. Introduction 1 1.1. Aims of the Guide 1 1.2. Withholding Tax Definition 1 1.3. Double Taxation Treaties 1 1.4. Information Sources 1 1.5. Guide Upkeep

More information

FortiGuard. Global Security Research & Services.

FortiGuard. Global Security Research & Services. FortiGuard Global Security Research & Services www.fortinet.com Fortinet s Own Threat Intelligence & Response for Real-Time Protection Fortinet is the only network security vendor to have its own global

More information

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching

More information

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country. Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer

More information

CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS

CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS This product bulletin provides details on the Cisco IOS s for

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee

More information

Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter

Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter Data Sheet Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter To meet the continual need for increased router features and performance, Cisco Systems introduces its newest packetover-sonet (POS) port

More information

NOMADIX, INC Nomadix Premium Support Policy

NOMADIX, INC Nomadix Premium Support Policy This End User Support Policy ( Policy ) sets forth the terms under which Nomadix, Inc., ( Nomadix ) upon Customer s payment of applicable fees and successful installation, will provide technical support

More information

Customer Support & Professional Services

Customer Support & Professional Services Customer & Professional Services Grass Valley s global network of skilled service engineers and delivery infrastructure can help you deploy and maintain mission-critical products and systems from Grass

More information

Cisco Secure Access Control Server Solution Engine

Cisco Secure Access Control Server Solution Engine Data Sheet Cisco Secure Access Control Server Solution Engine The Cisco Secure Access Control Server (ACS) provides a comprehensive identity networking solution and secure user experience for Cisco intelligent

More information

Empower Your Law Firm with Your Next Phone System

Empower Your Law Firm with Your Next Phone System Empower Your Law Firm with Your Next Phone System BROCHURE CISCO SMB CLASS SOLUTIONS Law Firm Boosts Client Service and its Bottom Line Hahn & Hessen, LLP, a New York City law firm, is using a Cisco IP

More information

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155 Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

Cisco 7200 and 7500 Series Routers

Cisco 7200 and 7500 Series Routers PRODUCT BULLETIN, NO. 965 Cisco 7200 and 7500 Series Routers Software, Feature, and Feature Upgrade Licenses Introduction Cisco IOS Software on the Cisco 7200 and 7500 Series offers three distinctly different

More information

Extending the Benefits of Storage Area Networks across IP Networks

Extending the Benefits of Storage Area Networks across IP Networks WHITE PAPER Extending the Benefits of Storage Area Networks across IP Networks Introduction The phenomenal growth of Internet business and data-intensive e-business applications over the past few years

More information

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

Triple-play subscriptions to rocket to 400 mil.

Triple-play subscriptions to rocket to 400 mil. Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according

More information

Tait Support Agreement. Assured network communications. Service Description

Tait Support Agreement. Assured network communications. Service Description Tait Support Agreement Assured network communications Service Description CONTACT INFORMATION Tait Communications Corporate Head Office Tait Limited P.O. Box 1645 Christchurch New Zealand For addresses

More information

Gap Banana Republic Old Navy Athleta Intermix. Stores Online (countries) Stores Online (countries) Stores Online (countries) Stores Franchise Stores

Gap Banana Republic Old Navy Athleta Intermix. Stores Online (countries) Stores Online (countries) Stores Online (countries) Stores Franchise Stores Gap Inc.'s Global Footprint As of the end of Q3 2016, Gap Inc. had 3,742 company operated or franchised stores in operation across 50 countries and our global brands have the ability to ship online orders

More information

The 2016 World Forecasts of Aluminum Doors, Windows, Door Thresholds, and Window Frames Export Supplies

The 2016 World Forecasts of Aluminum Doors, Windows, Door Thresholds, and Window Frames Export Supplies Brochure More information from http://www.researchandmarkets.com/reports/3279121/ The 2016 World Forecasts of Aluminum Doors, Windows, Door Thresholds, and Window Frames Export Supplies Description: This

More information

Total Domestic Factoring FCI 594, , , , , , , %

Total Domestic Factoring FCI 594, , , , , , , % Accumulative Turnover Figures for All FCI Members Compared to Worldwide Factoring Turnover (in Millions of EUR and USD) EUR EUR EUR EUR EUR EUR EUR INCREASE 2006 2007 2008 2009 2010 2011 2012 2011/2012

More information

Drive Quality Tracking Processes Track Component-Level Defects Achieve Quality Goals with Ease

Drive Quality Tracking Processes Track Component-Level Defects Achieve Quality Goals with Ease Drive Quality Tracking Processes Track Component-Level Defects Achieve Quality Goals with Ease PeopleSoft CRM Quality Management Are you tracking product defects and enhancement requests through their

More information

CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT

CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT WHITE PAPER CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT As storage area networks (SANs) grow, so do the challenges for monitoring and resolving performance issues. Summary views of networkwide historical

More information

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony

Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony DATA SHEET Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony As enterprises extend their telephony and high-value application deployments from central sites out to remote offices, one

More information

Raveh Ravid & Co. CPA. November 2015

Raveh Ravid & Co. CPA. November 2015 Raveh Ravid & Co. CPA November 2015 About Us Established in 1986 by Abir Raveh, CPA & Itzhak Ravid, CPA 6 Partners, 80 employees Located in Tel Aviv, Israel wide range of professional services highly experienced

More information

CISCO IOS IP SERVICE LEVEL AGREEMENT

CISCO IOS IP SERVICE LEVEL AGREEMENT DATA SHEET CISCO IOS IP SERVICE LEVEL AGREEMENT Network services have changed dramatically in recent years, most notably due to the addition of voice, video, and other mission-critical delay- and performance-sensitive

More information

CISCO WIRELESS SECURITY SUITE

CISCO WIRELESS SECURITY SUITE Q&A CISCO WIRELESS SECURITY SUITE OVERVIEW What is the Cisco Wireless Security Suite? The Cisco Wireless Security Suite is an enterprise-ready, standards-based, wireless LAN (WLAN) security solution for

More information

CISCO 7304 SERIES ROUTER PORT ADAPTER CARRIER CARD

CISCO 7304 SERIES ROUTER PORT ADAPTER CARRIER CARD DATA SHEET CISCO 7304 SERIES ROUTER PORT ADAPTER CARRIER CARD The Cisco 7304 Router, part of the industry-leading Cisco 7000 Series, is optimized to deliver flexible, high-performance IP and Multiprotocol

More information

Protecting against DoS/DDoS Attacks with FortiWeb Web Application Firewall

Protecting against DoS/DDoS Attacks with FortiWeb Web Application Firewall Protecting against DoS/DDoS Attacks with FortiWeb Web Application Firewall A FORTINET WHITE PAPER www.fortinet.com Introduction Denial of Service attacks are rapidly becoming a popular attack vector used

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

PANDUIT Physical Layer Infrastructure Management. EMC Smarts Integration Module

PANDUIT Physical Layer Infrastructure Management. EMC Smarts Integration Module PANDUIT Physical Layer Infrastructure Management EMC Smarts Integration Module SM About PANDUIT A World Class Developer PANDUIT is a world class developer and provider of leading edge solutions that help

More information

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends

More information

The Future Demographic

The Future Demographic The Future Demographic Global Population Trends and Forecasts to 2030 3rd edition Euromonitor In ter na tional Ltd, 60-61 Britton Street, Lon don EC1M 5UX Euromonitor International 2012 www.euromonitor.com

More information

360 o View of. Global Immigration

360 o View of. Global Immigration 360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION

HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION DATA SHEET HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION PRODUCT OVERVIEW The High-Density Packet Voice digital signal processor (DSP) (PVDM2) enables Cisco

More information

FortiVoice Enterprise

FortiVoice Enterprise DATA SHEET FortiVoice Enterprise Phone systems FVE-100E, 300E-T-T/E, 500E-T2-T/E, 1000E, 1000E-T, 2000E-T2, 3000E and VM Phone systems The IP PBX voice solutions give you total call control and sophisticated

More information

DuchenneConnect. www.duchenneconnect.org

DuchenneConnect. www.duchenneconnect.org DuchenneConnect www.duchenneconnect.org 1 What is DuchenneConnect? Web based patient self report registry to link the resources and needs of the Duchenne/Becker muscular dystrophy community, including:

More information

Digital TV Research. http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample

Digital TV Research. http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample Digital TV Research http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am -

More information

Improving Profitability for MSSPs Targeting SMBs

Improving Profitability for MSSPs Targeting SMBs Improving Profitability for MSSPs Targeting SMBs Using a Multi-tenant Virtual Domain (VDOM) Model to Deliver Cost-Effective Security Services Introduction In recent years the adoption of cloud services,

More information