Level 1 Certificate in Travel and Tourism

Transcription

1 LCCI International Qualifications Level 1 Certificate in Travel and Tourism Extended Syllabus Effective from November 2009 For further information contact us: Tel. +44 (0) enquiries@ediplc.com

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3 INTRODUCTION EDI is a leading international awarding body that was formed through the merger of the London Chamber of Commerce and Industry Examinations Board (LCCI) and a leading online assessment provider (GOAL). EDI now delivers LCCI International qualifications (LCCI IQ) through a network of over 5000 registered centres in more than 120 countries worldwide. Our range of business-related qualifications are trusted and valued by employers worldwide and recognised by universities and professional bodies Level 1Certificate in Travel and Tourism Aims The aims of this syllabus are to enable candidates to develop: a knowledge of the main components of the travel and tourism industry an understanding of the main characteristics of the travel and tourism industry an understanding of the working roles of people employed in the travel and tourism industry Target Audience and Progression This qualification provides a first introduction to the study of the travel and tourism industry. It is intended to provide a basic understanding of how the tourism system works and how its individual components are linked and interdependent. This qualification will be particularly suitable for: those taking up a study of tourism for the first time and who intend to seek employment in travel and tourism those who want to take a first step towards securing higher level vocational qualifications those who are already working in the tourism industry (for example: hotel receptionist, trainee travel agent, trainee tourist information centre staff, etc). Level of English Required Candidates should have a standard of business English equivalent to Level 1 LCCI English for Business. Level 1 LCCI Written English for Tourism is a useful complementary qualification to this syllabus, requiring candidates to develop good business English in a tourism context and to understand a range of specialist terms. 2

4 Structure of the Qualification The Level 1 Certificate in Travel and Tourism is a single unit qualification that consists of the range of topics detailed below: Syllabus Topics 1 Structure and Components of the Travel and Tourism Industry 2 Travel and Tourism Products 3 Different Types of Tourism 4 Working Roles in Travel and Tourism Guided Learning Hours LCCI recommends that Guided Learning Hours (GLHs) provide a suitable course duration for an average candidate at this level. This figure includes direct contact hours as well as other times when candidates work is being supervised by teachers. Ultimately, however, it is the responsibility of training centres to determine the appropriate course duration based on their candidates ability and level of existing knowledge. LCCI experience indicates that the number of GLHs can vary significantly from one training centre to another. ASSESSMENT Assessment Objectives The examination will assess the candidate s ability to: show a clear understanding of the structures and interconnections within the industry sectors identify and describe the various travel and tourism products and services understand the different types of tourism and explain the reasons why people travel define working roles and opportunities in travel and tourism. Coverage of Syllabus Topics in Examinations There will be 8 questions set on each examination paper, 2 from each syllabus topic. Examination Format The time allowance for the examination is 2 hours Candidates are required to answer 4 questions, 1 from each syllabus topic Each question will be sub-divided into several parts 3

5 Short textual extracts and/or data may be used as the basis for some of the questions All questions are worth 25 marks each. Answer Formats Early parts of the structured questions will require short answers only and will carry fewer marks. For the later parts of some questions, which will carry more marks, students should provide more detailed answers or, where appropriate, use bullet points. Where text or data is provided candidates will be expected to draw on this to answer some parts of the question; other parts will require candidates to draw on the knowledge and understanding they have derived from their studies or from their own work experience. Mark Allocation A positive marking approach is used. Marks are not deducted for spelling, grammar or punctuation. Certification Pass 50% Merit 60% Distinction 75% Recommended Reading List and Support Material The following books would provide useful background reading for candidates preparing for this examination: Reading List Title Author(s) Publisher ISBN Code (edition) Worldwide Destinations B Boniface Butterworth Casebook (ed. 2009) C. Cooper Heinimann The Business of Tourism J Christopher Prentice Hall (ed. 2009) Holloway Careers in Travel, Tourism. M. Eberts Mc. Grow-Hill & Hospitality et al (ed. 2006) Dictionary of Leisure, A & C Black A & C Black Travel and Tourism (ed, 2006) Key Concepts in Tourism Loykie Lominé & Palgrave Macmillan (ed. 2007) James Edmunds 4

6 Also recommended: Tourism K. Harding Oxford U.P (ed. 2007) Business Travel R. Davidson Prentice Hall (ed. 2004) B. Cope International Tourism Cultures & Behaviour Y. Reisinger Butterworth (ed. 2009) Heinemann Key Concepts in Tourist M Smith, N Macleod Sage Studies (ed. 2011) M Hart Robinson Publications Support Material A sample paper is available on the website How to Offer this Qualification To offer this qualification you must be an LCCI IQ registered examination centre. To gain centre approval please contact Customer support on between the hours of 0830 and 1700 (GMT) Monday to Friday or by on centresupport.@ediplc.com. Alternatively you may contact your Regional LCCI Office or Co-ordinating Authority 5

7 Syllabus Topic Items Covered 1 Structure and Components Candidates must be able to: of the Travel and Tourism Industry 1.1 Explain what a tourist is and describe the different types of tourist 1.2 List the main components of the tourism industry 1.3 Explain how the different components of the tourism industry are linked 1.4 Identify the types of businesses, organisations and facilities which operate within each of the main components of the tourism industry 1.5 Describe how modern technology is used in the tourism industry 1.6 Explain how tourism products are promoted 1.7 Explain the role played by governments in supporting and managing the development of the tourism industry 2 Travel and Tourism Products Candidates must be able to: 2.1 Explain how tourism products, especially holidays, are different from other products which customers buy 2.2 Explain the difference between a package holiday, a tailor-made holiday and independent travel 2.3 Describe the requirements of both domestic and overseas tourists 2.4 Describe the different types and classification of accommodation available to the tourist: including; hotels, bed & breakfast, selfcatering and camping facilities. 2.5 Describe the main facilities and services offered by a hotel 2.6 Describe the different types of food service available at a tourist destination 6

8 2.7 Identify the different kinds of transport used by tourists and explain how and why tourists choose their methods of travel 2.8 Explain the different classes of travel 2.9 Identify a range of tourist attractions designed to meet different interests, eg outdoor pursuits, history and culture, family entertainment 2.10 Describe the tourist destination by geographical features, e.g. seaside, rural and urban tourism Explain the importance of geography to tourism 2.12 Explain how health, political problems, safety or economic issues can affect travel and tourism 2.13 Identify a range of services which benefit tourists before their departure, while in transit and during their stay in a destination 3 Different Types Candidates must be able to: of Tourism 3.1 Explain the importance of culture in attracting people to tourist destinations 3.2 Explain how visiting friends and relatives contributes to tourism growth 3.3 Explain how second home ownership contributes to tourism growth 3.4 Explain how shopping and gastronomy contribute to travel and tourism activities 3.5 Explain the differences between business and leisure tourism 3.6 Describe the purposes of business travel and the requirements of the business traveller 3.7 Give examples of ways in which health concerns encourage travel 3.8 Give examples of ways in which religious interests encourage travel 7

9 3.9 Give examples in which sport encourages travel 3.10 Explain how education can stimulate a demand for travel 4 Working Roles Candidates must be able to: in Travel and Tourism 4,1 Describe the skills and personal attributes needed by people working in the travel and tourism industry. 4.2 Describe the main working roles of people employed by an airline 4.3 Describe the main working roles of people employed in surface transport. 4.4 Describe the main working roles of people employed in providing guiding and tour operator representative services for tourists 4.5 Describe the main working roles of people employed in a hotel 4.6 Describe the main working roles of people employed by a catering company 4.7 Describe the main working roles of people employed on cruise ships 4.8 Describe the main working roles of people employed in the business of tour operating - creating and selling inclusive holidays 4.9 Describe the main working roles of people employed in the business of retail travel - organising and selling travel products, including on the high street and the internet to both leisure and business travellers. 8

10 EDI International House Siskin Parkway East Middlemarch Business Park Coventry CV3 4PE UK Tel. +44 (0) Fax. +44 (0) Education Development International Plc All rights reserved. This publication in its entirety is the copyright of Education Development International Plc. Reproduction either in whole or in part is forbidden without the written permission from Education Development International Plc.