This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.

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1 NZQF NQ Ref 0993 Version 7 Page 1 of 6 National Certificate in Retail (Level 2) Level 2 Credits 42 This qualification has been reviewed. The last date to meet the requirements is 31 December Transition Arrangements This qualification has been replaced by the New Zealand Certificate in Retail (Customer Service and Support) (Level 2) [Ref: 2234]. People currently working towards this replaced qualification may either complete the requirements by December 2018 or transfer their results to the replacement qualification. After 31 December 2016 all new trainees will be enrolled in programmes leading to the replacement qualification. For detailed information see Review Summaries on the NZQA website. NZQF National Qualification Registration Information Process Version Date Last Date for Assessment Registration 1 December 2002 December 2007 Revision 2 December 2003 December 2008 Review 3 June 2006 December 2009 Revision 4 February 2008 December 2013 Review 5 July 2011 December 2013 Revision 6 February 2013 December 2018 Review 7 December 2013 December 2018 Standard Setting Body PO Box Wellington 6146 Telephone Fax Website

2 NZQF NQ Ref 0993 Version 7 Page 2 of 6 National Certificate in Retail (Level 2) Level 2 Credits 42 Purpose This is an entry-level qualification for people who are working or intending to work in the retail industry. This qualification is designed for completion in the workplace. This qualification recognises that the holder has the skills to provide basic customer service and demonstrate knowledge of health and safety practice, routine calculations, products, and legislation applicable to sale of goods and services. In addition, the holder will be able to demonstrate a range of skills through the elective unit standards including selling, merchandising, stock control and data entry. The elective may also include the recognition of skills related to specific types of retailers, enabling the qualification to be tailored to meet the particular demands of different types of retailing. This qualification leads to the National Certificate in Retail (Level 3), which leads to the National Certificate in Retail (Level 4) [Ref: 0995]. Special Notes People in the workforce may have demonstrated competence in the outcomes specified in individual standards in this qualification. These candidates should seek recognition of their current competence wherever it is relevant to this qualification. Recognition of current competence must be carried out by accredited providers or registered workplace assessors in accordance with NZQA guidelines. Credit Range Compulsory Elective Level 1 credits 2 - Level 2 credits Level 3 or above credits Minimum totals 28 14

3 NZQF NQ Ref 0993 Version 7 Page 3 of 6 Requirements for Award of Qualification Award of NZQF National Qualifications Credit gained for a standard may be used only once to meet the requirements of this qualification. Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website: Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard. Summary of Requirements Compulsory standards Elective A minimum of 14 credits as specified Detailed Requirements Compulsory The following standards are required Health > Occupational Health and Safety > Occupational Health and Safety Practice Apply safe work practices in the workplace 2 4 > Retail and Distribution Core Skills Establish and maintain positive customer service interactions Demonstrate and integrate knowledge of legislation applicable to sale of goods and services Participate in a team in a retail or distribution environment Demonstrate knowledge of products in a retail or distribution environment Demonstrate knowledge of theft and fraud in a retail or distribution environment Service Sector > Service Sector Skills > Service Sector - Core Skills 62 Maintain personal presentation and a positive attitude in 2 3 a workplace involving customer contact 64 Perform calculations for the workplace 1 2

4 NZQF NQ Ref 0993 Version 7 Page 4 of 6 Elective A minimum of 14 credits at Level 2 or above Business > Business Administration > Business Information Processing 111 Use a word processor to produce documents for a business or organisation 2 5 Service Sector > Service Sector Skills > Service Sector - Core Skills 57 Provide customer service Employ customer service techniques to accommodate customer behavioural styles in a workplace 3 2 Field Subfield Domain Service Sector Retail, Distribution, and Any Transition Arrangements Version 7 Version 7 was issued to indicate that it was reviewed and replaced. Previous versions of the qualification Version 6 was issued after a revision to correct a deficiency in credits in the previous version, which provided only 38 credits at the level of the qualification. Changes to structure and content Credits required for Elective increased from 12 to 14 at Level 2 or above. The number of credits required for the qualification was increased from 40 to 42. All new trainees will be enrolled in programmes leading to the new version of the qualification. People currently working towards version 5 of this qualification may complete that version or transfer their results to version 6, which requires achievement of an extra 2 credits from the Elective. This qualification contains a standard that replaced an earlier standard. For the purposes of this qualification, people who have gained credit for the expiring standard are exempt from the requirement to gain credit for the replacement standard see table below. Credit for Exempt from

5 NZQF NQ Ref 0993 Version 7 Page 5 of 6 This qualification contains classifications that replaced lapsed or lapsing classifications. For the purposes of this qualification, people who have gained credit for standards in the lapsed classifications may continue to use those credits to meet the qualification requirements. Standards from Service Sector > Distribution Service Sector > Retail and Wholesale Service Sector > Service Sector Skills > Selling Skills Service Sector > Service Sector Skills > Service Sector - Core Skills Service Sector > Service Sector Skills > Service Sector Skills Are treated as Standards from It is anticipated that no existing trainees will be disadvantaged by these transition arrangements. Any person who feels they have been disadvantaged should contact the Service IQ at the address below. Appeals will be considered on a case-by-case basis. Version 5 was issued following a review to ensure the qualification was current and fit for purpose as an entry qualification for the retail industry. Version 4 was revised and issued to take account of the review of Occupational Health and Safety unit standard 497. The Elective requirement has been amended to keep the qualification total at 50 credits. Version 3 was issued to focus strongly on retail skills and knowledge and to allow for the inclusion of data entry and customer service skills. Elective 2 was removed and the remaining elective had its minimum credits increased from 20 to 25. Version 2 of this qualification was issued in order to increase the qualification s flexibility. Version 1 of this qualification replaced the National Certificate in Retail and Wholesale (Level 2) [Ref: 0382]. Certification This certificate will display the logos of NZQA, Service IQ and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited). Classification This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of Education (NZSCED) system as specified below.

6 NZQF NQ Ref 0993 Version 7 Page 6 of 6 DAS Classification NZSCED Code Description Code Description 408 Service Sector > Retail, Distribution, and Management and Commerce > and Marketing > Quality Management Systems Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Organisation with consent to assess and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Consent to assess requirements and the moderation system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.

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