TeliaSonera welcomes. The Committee on Industry and Trade

Transcription

1 TeliaSonera welcomes The Committee on Industry and Trade

2 Introduction Marie Ehrling Chairman

3 Today s agenda TeliaSonera an update (Johan Dennelind) Sustainability update (Eija Pitkänen) Anti-Corruption program status and actions (Michaela Ahlberg) TeliaSonera Sweden (Malin Frenning) Questions & Answers

4 TeliaSonera - an update Johan Dennelind President & CEO

5 Our footprint c 185,8 million subscriptions (Q3 2013) 26,401 employees (Q3 2013) Net sales 104 BSEK (2012)

6 Shareholder structure December 31, 2013 Shareholder Holding Swedish State 37.3% Finnish State 10.1% Capital Group Funds 3.5% Swedbank Robur Funds 2.1% AMF Insurance and Funds 1.9% Alecta 1.7% Nordea Funds 1.5% SEB Funds 1.3% SHB Funds 1.2% BNY Mellon Investment Fund 1.1% Fourth Swedish National Pension Fund 1.0% Bank of Norway Investment Mgmt 0.6% Skandia Life Insurance 0.6% AFA Insurance 0.5% Second Swedish National Pension Fund 0.5% Other shareholders 35.1% 30% 25% 20% 15% 10% 5% 0% Ownership outside Sweden and Finland

7 Europe s 6 th largest telecom operator & OMX 6 th largest company Market cap, January 2014 SEK billion 1 Vodafone 1, Telefónica Deutsche Telekom BT Telenor TeliaSonera Orange Swisscom Market cap*, January 2014 SEK billion 1 Astra Zeneca H&M ABB Nordea Ericsson TeliaSonera Atlas Copco Swedbank * Nasdaq OMX Stockholm Source: Bloomberg

8 Telecoms: A turbulent industry

9 Turbulence caused by several trends Ecosystem & new competitive models Mergers & Acquisitions Media & Content Convergence Innovation & new business opportunities Regulatory

10 Fixed line Mobile Broadcast / Cable Business Consumer Ecosystem: New competitive dynamics in and around the telecom operator s business model Content / Information Transaction Aggregation Network OS & Apps Device & Services Customer Advertisement Picture Video Music Content creators Games News Search lists E-Commerce data Social content Message Conversation B2B data Advertiser Internet players 4. OTT Ad networks Downloads Pod cast Content Video aggregators on Demand Pay TV 4. Media Free TV Consumer portals Communities Stores Instant messaging SMS Voice services B2B exchanges Analog TV / Radio Digital terrestrial TV / Radio DVB-H 3. Cable and Fiber Cable operators Satellite Mobile 2G Mobile 3G Mobile 3G+ (e.g., HSPA) Mobile 4G (LTE, WiMAX) WiFi / WLAN PSTN 1. Telcos DSL FTTx Authentication services Digital rights mgmt (DRM) Digital asset mgmt (DAM) Security services E-Commerce services Order fulfilment services Payment services Billing Unified communication EDI business services Datacenter services Software developers OS for consumer devices Apps for consumer devices 5. Platform players OS for PC Apps for PC OS for handsets / smartphones Apps for handsets / smartphones B2B CRM ICT / System Integrators B2B ERP B2B SCM Analog TV Consumer Digital TV electronics Personal manufacturers Video Recorder Set top box Media Player Portable media player Video Console game manufacturers console Desktop PC Laptop PC PC manufacturers Netbook PDA Handset manufacturers Smartphone Mobile handset Fixed line telephone Modem Access equipment manufacturers Router At home On the way Small enterprises Medium enterprises Large enterprises

11 Our journey ahead - shaping the future TeliaSonera

12 6 months. 9 countries colleagues.

13 My observations. The good spells A, B and C: Assets Brands Competence

14 The 4Cs that worry me Competitiveness Customer Culture Complexity

15 Moving from observations to our journey ahead

16 Group Management CEO Office Ethics & Compliance Internal Audit President & CEO Legal Affairs Finance Human Resources Communications Strategy & Business Development VACANT Technology Commercial VACANT EVP Europe EVP Eurasia EVP Sweden

17 Sustainability update Eija Pitkänen Head of Group Sustainability

18 Sustainability focus areas 2014 Human Rights: Freedom of Expression and Privacy Customer Privacy Anti-corruption work Supply chain management Occupational Health and Safety Environmental performance

19 Issue interest to stakeholders Sustainability management: materiality (status ) How many % from the respondents considered the issue very important and important for TeliaSonera s sustainability work Supply chain Labour and Human rights 92% Occupational Health and safety 89% Conflict minerals 77% Own Operations Anti-corruption 97% Labour laws 89% Transparent tax reporting 88% Markets Customer privacy 95% Fair market practices 85% Products and services improving energy efficiency and reducing CO2 emissions 74% Own Operations Freedom of Expression 98% Protecting children on-line 88% Bridging digital divide 76% Materiality analysis Most material issues Issue impact to TeliaSonera

20 Code of Ethics and Conduct e-learning roll-out Current completion rate Azerbaijan 96,5% Finland 96,0% Kazakhstan 95,7% Uzbekistan 97,4% Sweden 93,4% Nepal 98,0% Tajikistan 95,2% Estonia - Elion 98,7% Estonia - EMT 99,8% Latvia 100,0% Lithuania - Omnitel 96,8% Lithuania - Teo 98,8% Moldova 100,0% Wave 1, Jul 3-4 Wave 2, Sep 4-5 Wave 3, Oct Wave 4, Dec 3-4 Azerbaijan, Finland, Kazakhstan, Uzbekistan Nepal, Tajikistan, Sweden Estonia, Lithuania Moldova, Latvia Denmark, Norway, Spain, Turkey, Georgia, TSIC Rest of the World )

21 Sustainability is core to TeliaSonera s business and will be anchored in our strategy Leadership Best sustainability practice Good sustainability practice Industry leadership in selective areas for example: Enablers of a sustainable future: social involvement Greening with ICT Freedom of Expression Sustainability as part of the business strategy. KPIs established Better positions in sustainability indexes like DJSI and CDP Good level of Sustainability Reporting Ethics and compliance Best in class ethics and compliance program in place

22 Anti-Corruption program status and actions Michaela Ahlberg Chief Ethics and Compliance Officer

23 1. Risk Assessment 2. Organization 3. Policies & Instructions Guidelines 4. Education & Communication & Implementation 5. Due Care Third Party DD & Supply Chain 6. Internal Reporting / Hotline / Non-retaliation 7. Forensic Investigation & Disciplinary Actions 8. Continuous Improvement / Audit & Monitor Measure & Report Ethics and Compliance Legal and Ethical Commitment / Responsibility Ethical dimension Compliance dimension

24 0.Remediation 1. Risk Assessment 2. Organization 3. Policies & Instructions Guidelines 4. Education & Communication & Implementation 5. Due Care Third Party DD & Supply Chain 6. Internal Reporting / Hotline / Non-retaliation 7. Forensic Investigation & Disciplinary Actions 8. Continuous Improvement / Audit & Monitor Measure & Report Ethics and Compliance Legal and Ethical Commitment / Responsibility Ethical dimension Protection of children on internet Anti-trust Customer privacy Freedom of Expr, Privacy Anticorruption Compliance dimension

25 Ongoing anti-corruption program overview Topic Degree of completion Comments / next steps Remediation Risk assessment Organization Policy & Instruction & Guidelines Training and communication TS speak-up (new whistleblowing platform) Consolidated case management Special Investigations Office 2 5 % 2 5 % NRF review transactions/local partners Eurasia. Anti corruption due-diligence for all businesses in Eurasia Thorough risk assessments for all countries in the Eurasian business, finalized Q1, remaining countries Q2. An organization responsible for the anti-corruption program put in place in the E&C office New Policy and Instruction for Anti-Corruption will be put for approval to the Board 5/03 Learning materials and trainings 2013-Q1 14 (e.g. e- learnings, workshops, mgmt discussions) Launch 15/03. Further, communication around culture of speak-up non-retaliation in Q2/Q3 14 Consolidated administration will be put in place during Q1/Q2 14 An office with specific skills to investigate matters of suspected fraud and corruption Initiated Work in progress 2 5 % Work soon completed Work Completed

26 GREC enables focus Management Group Agenda GREC Agenda C R E AT E VA L U E Board Business Service Strategy & Business Develop Comms Broadband Legal & Regulatory Mobility CEO Office Finance Risk Eurasia Sonera E&C P R E S E R V E / S U S TA I N VA L U E IA IT HR C O M M E R C I A L S U P P O R T G R E C E T H I C S & C O M P L I A N C E G O V E R N A N C E, R I S K, Sustainability & Ethics Committee Audit Committee

27 TeliaSonera i Sverige Malin Frenning Head of TeliaSonera Sweden

28 Vi Vi bygger ett digitalt Sverige

29 För att nå ut med tjänster med bra kvalitet till hela Sverige krävs en mix av olika accesstekniker Mix of infrastructure Upgrade to VDSL 3G and 4G Fiber roll-out

30 Telia miljardsatsar på Sverige och svensk infrastruktur Pressmeddelande från Telia fredagen 17 maj, 2013: Parallellt med utbyggnaden av mobilnäten, fortsätter Telias fiberutbyggnad och uppgradering av de fasta näten. Sammantaget medför dessa satsningar en årlig investering på drygt fem miljarder kronor i Sverige fram till Det gör Telia till en av de största investerarna i svensk infrastruktur och är viktiga steg på vägen för att Sverige ska bli bäst i världen på att använda digitaliseringens möjligheter...

31 Ursprunglig utbyggnadsplan för G 3G 4G

32 Ny utbyggnadsplan 2015; mer än 90% geografisk täckning för både mobiltelefoni och surf 2G 3G 4G

33 Telia Play+

34 Användningen av Internet förändras Vård & skola E-samhälle E-banking Nya innovativa tjänster

35 Krav på nya affärsmodeller Nuvarande modell är fast pris Framtidens modell har två sidor OTT aktörer OTT aktörer Betalar för hög kvalitet Betalar för: Snabb hastighet Extra tjänster Betalar för: Snabb hastighet Extra tjänster Data volymer Extra kvalitet Användare Användare Ny affärsmodell behövs för bredband Note: OTT Over The Top

36 Vi Vi bygger ett digitalt Sverige

37 Thank you!