Date ? 1.0. Sonera Exact Pro is a mobile subscription provided to business customers by TeliaSonera Finland Oyj (hereafter Sonera ).
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1 (5) Sonera Exact Pro 1 General description of the service Sonera Exact Pro is a mobile subscription provided to business customers by TeliaSonera Finland Oyj (hereafter Sonera ). Sonera Exact Pro is a total package including call and message packages as well as Internet access (surf) at a single price. The price of the total package is based on the included call, message and surf packages. The call minutes included in the Sonera Exact Pro call package can be used for calls and video calls in Finland. The message volume included in the message package can be used for sending SMSs and MMSs in Finland. The Internet access can be used in Finland, in accordance with the selected surf package. In addition to the network in Finland, the call, message and surf packages can also be used abroad without an extra charge in TeliaSonera s networks* in the Nordic and Baltic countries. The message and call package of Sonera Exact Pro also includes calls and video calls as well as SMSs and MMSs from Finland to the Nordic and Baltic countries (Sweden, Norway, Denmark, Estonia, Latvia and Lithuania). Any traffic in Finland and in TeliaSonera s networks* abroad exceeding the volumes included in the call and message packages is charged for according to the price-list applied to the Sonera Exact Pro subscription in Finland. The call package includes the following: Standard-rate domestic calls and Sonera Video Calls in Finland Calls and Sonera Video Calls in TeliaSonera s networks* abroad, provided that the call is made to a TeliaSonera country* o Includes calls to mobile and fixed-line numbers o The prices only apply to standard-rate calls, i.e. not to calls to company and service numbers. Calls and Sonera Video Calls from Finland to the Nordic and Baltic countries (when the call is made to a TeliaSonera country**) o Applies to calls placed using the international prefixes +, 00, 990 and o The prices apply only to calls to standard-rate mobile and fixed-line numbers, not to calls to company and service numbers Company information TeliaSonera Finland Oyj Teollisuuskatu 15, HELSINKI, FI Registered office: Helsinki Business ID , VAT No. FI
2 (5) o Please note: The prices do not apply to international calls placed under the 990 Express agreement; these calls are charged for according to the pricing plan of the 990 Express agreement. Call reception in TeliaSonera networks* is free of charge. The message package includes the following: Standard-rate SMSs and MMSs in Finland SMSs and MMSs in TeliaSonera s networks* abroad, provided that the messages are sent to a TeliaSonera country**. Reception of SMSs abroad is free of charge. Sending and reception of MMSs abroad is subject to a data transfer charge based on the valid roaming price-list. SMSs and MMSs from Finland to the Nordic and Baltic countries (when the message is sent to a TeliaSonera country**) The prices apply only to SMSs and MMSs to standard-rate mobile phone numbers, not to company and service numbers. The surf package includes the following: The speed and data volume of the surf package are determined by the surf package included in the selected total package. This applies in Finland as well as the Nordic and Baltic countries in TeliaSonera s networks*. o The Internet access (surf) of the total package is provided at the speed specified for the selected surf package until the data volume included in the package has been used up. When the data volume of the selected surf package has been used up, Internet access continues to be provided at the full speed and will be charged for in steps of 1 GB (up to five steps), until the security limit has been reached. When the security limit has been reached, the customer can continue to use the Internet at a lower speed or buy an extra package and continue surfing at the maximum speed of the package. Elsewhere in the world, Internet access (surf) is not included in the surf package, but is charged for according to the roaming price-list valid at any given time. * TeliaSonera s networks: Sweden (Telia, Sweden 3G), Norway (Netcom), Denmark (Telia Danmark), Estonia (EMT), Latvia (LMT) and Lithuania (Omnitel). **TeliaSonera countries: Finland, Sweden, Norway, Denmark, Estonia, Latvia and Lithuania. 2. Service restrictions The packages included in the subscription can be used abroad only in TeliaSonera networks in Sweden (Telia and Sweden 3G), Norway (Netcom), Denmark (Telia Danmark), Estonia (EMT), Latvia (LMT) and Lithuania (Omnitel). In other networks in the above countries and elsewhere in the world, the roaming price-list valid at any given time is applied. For further information, please go to
3 (5) Calls or video calls which are placed and SMSs and MMSs which are sent from the subscription in Finland to the Nordic and Baltic countries are included in the package, when they are placed or sent to a TeliaSonera country**. Calls are included in the package only when placed using the following international prefixes: +, 00, 990 and Other international calls made from Finland with the Sonera Exact Pro subscription are charged for in accordance with the prices valid for the international prefix used, and SMSs and MMSs sent from Finland with Sonera Exact Pro are charged for in accordance with the Sonera Exact subscription pricelist valid at any given time. Calls made and SMSs sent abroad from Finland to other than the Nordic and Baltic countries are thus not included in the Sonera Exact Pro packages. The Sonera Exact Pro subscription is intended for use primarily in Finland, although it includes use in other Nordic and Baltic countries in the way explained above. If the subscription is used for more than six (6) weeks without interruption in TeliaSonera s network* elsewhere than in Finland, this is considered as use that takes place primarily abroad. In such cases, Sonera is entitled to restrict the use of the subscription and the speed of the Internet access as it sees fit. Exact Pro and Equipment Agreement A fixed-term Equipment Agreement is available with Sonera Exact Pro and Sonera Business subscriptions. If a Sonera Equipment Agreement has been connected to the subscription, the Sonera Exact Pro subscription can be exchanged for the Sonera Business subscription. The Sonera Exact Pro subscription and the Sonera Business subscription cannot be exchanged for any other subscription type in the middle of an ongoing period of agreement. The packages of a Sonera Exact Pro subscription can be changed once per invoicing period. 3. Changes to the service A Sonera Exact Pro package may be changed once (1) during an invoicing period. Changes made to packages are subject to the price-list valid at the time in question. 4. Data transfer service Sonera Exact Pro always includes a packet-switched data transfer service. The data transfer service allows customers to use and access the Internet, for example, and to send and receive MMSs. The speed and data volume of the Internet access (surf) are determined by the surf package included in the selected total package. This applies in Finland and the Nordic and Baltic countries in TeliaSonera s networks*. Internet access is provided at the speed specified for the selected surf package until the data volume included in the package has been used up. When the data volume of the selected surf package has been used up, Internet access continues to be provided at the full speed and will be charged for in steps of 1 GB (up to five steps), until the security limit has been reached. When the security limit has been reached, the customer can continue to use the Internet at a lower speed or buy an extra package and continue surfing at the maximum speed of the package. Elsewhere in the world, Internet access (surf) is not included in the surf package, but is charged for according to the roaming price-list valid at any given time.
4 (5) The surf packages do not include circuit-switched data calls; these calls are charged for according to the price-list valid at any given time. The data transfer included in the selected surf package is always provided at the highest transfer speed possible, depending on the network load and taking into account the maximum speed available to the package. Thus, a certain fixed transfer speed cannot be guaranteed to an individual customer. The data transfer speed depends, for example, on the selected surf package, the data transfer technology and the customer s terminal device. In addition, the availability of the service may also be affected, for example, by an exceptionally large number of simultaneous network users. Due to network load, the data connection may slow down, become unstable or even be disconnected. If a data transfer connection is disconnected or interrupted, files or parts of them may be lost, remain undelivered or arrive in defective or erroneous form. This is characteristic of data transfer services and does not entitle the customer to compensation or damages. In order to use a data transfer service, the customer must have a terminal device with the necessary technical features and, if necessary, save the data transfer settings on a terminal device in an appropriate manner. Insofar as possible, Sonera automatically sends the appropriate settings to the customer s terminal device by SMS every time the customer inserts the SIM card of the subscription into a new terminal device. The customer can also order the settings via self-service channels or from the customer service. The connection of a terminal device to the public Internet and the installation of applications involve threats (e.g. viruses and other malware) that may impair communication or jeopardize the availability and/or confidentiality of the data on the terminal device. The customer should attend to the protection and information security of his/her mobile phone or other terminal device. The customer can improve the security of their service by the use of information security services. Sonera strives to communicate any issues related to information security and changes in the rules of use on the Sonera website at Sonera can intervene in any exceptional use of the customer s subscription (including, but not limited to, any disturbance caused to the network or other users) by closing the customer s connection and/or service in compliance with the general delivery terms. Sonera has the right to perform capacity management on its network in order to implement services, manage network congestion and prevent network overload, etc. Capacity management is performed by defining a maximum capacity for different traffic types (for example, streaming, P2P, VoIP and HTTP) in the network. Capacity management helps to ensure that when the network is congested, a quantitatively or qualitatively significant increase in one or more traffic types does not have a detrimental effect on the availability of other traffic types. Traffic is monitored, analyzed and otherwise managed and modified by the use of automated systems. Sonera has the right to limit the volume of VoIP (Voice over IP) traffic. Instead of public IP addresses routed on the Internet, Sonera also has the right to offer private IP addresses, which are not routed on the Internet. As regards use abroad, the data transfer services operate in the networks of those operators with which Sonera has a valid agreement. The quality and features of the services may be essentially different from those of Sonera s services in Finland. The surf package of the Sonera Exact subscription includes use in TeliaSonera s networks* abroad. The prices and billing grounds applied to data transfer services in other
5 (5) networks of the TeliaSonera countries and elsewhere in the world are indicated in the roaming price-list valid at any given time. 5 Billing When an active subscription is replaced with Sonera Exact Pro, the change enters into force immediately, and so the pricing plan applied to the Sonera Exact Pro subscription and the packages of the selected total package are immediately available to the customer. Any traffic preceding the change is subject to the pricing plan applied to the earlier subscription. The monthly charge for the Sonera Exact Pro subscription is billed in periods of about one month in accordance with the customer s billing group. Electronic invoicing ( Invoice, Electronic Invoice or e-invoice) of the Sonera Exact Pro subscription is free of charge. If the customer opts to receive paper invoices for the Sonera Exact Pro subscription, the invoices are charged for according to the price-list valid at any given time. 6 Other supplementary services It is possible to connect a maximum of four Pro Surf Cards and one Multi-SIM service to a Sonera Exact Pro subscription. The Pro Surf Card uses the data volume included in the surf package of the main subscription. The Pro Surf Card does not have a voice feature; SMSs and MMSs are charged for according to usage. The Pro Surf Card service is billed for in accordance with the valid price-list. A Prioritized Data service can be activated for Sonera Exact Pro subscriptions. The service is activated for the main subscription and is therefore automatically available to all Pro Surf Cards connected to the Sonera Exact Pro subscription. The Prioritized Data service is billed for in accordance with the valid price-list. The Multi-SIM service uses the packages of the Exact Pro main subscription. In this case, the main and parallel subscriptions use and consume the same packages. The Multi-SIM service is billed for in accordance with the valid price-list. Mobicentrex and Mobile Centrex can be connected to a Sonera Exact Pro subscription. The extension package is not compatible with the Sonera Exact Pro subscription. The Travel Benefit service is not compatible with the Sonera Exact Pro subscription. 7 Other terms and conditions Sonera has the right to change this service description. The customer will be notified of any changes at least one (1) month prior to the entry into force of the change. If the service description is changed to the detriment of the customer, the customer has the right to terminate the agreement within one (1) month from the notification. Sonera s General Delivery Terms for Business Customers concerning Services apply to the service.
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