Traffic data submitted by various domestic airlines has been analysed for the month of Feb Following are the salient features:

Transcription

1 Subject: Performance of domestic airlines for the year Traffic data submitted by various domestic airlines has been analysed for the month of Feb Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Feb 2015 were as against during the corresponding period of previous year thereby registering a growth of 21.48% (Ref Table 1). Pax Carried (in Lakhs) Growth: YoY = % MoM = % YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Feb 2015 are as follows (Ref Table 2): Jan-15 Feb Pax Load Factor (%) Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara 1

2 The passenger load factor in the month of Feb 2015 has shown increasing trend compared to previous month due to the reduction of additional flights by airlines and distribution of load on existing flights. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Feb 2015 has been 0.60%.The overall cancelation rate is low due to resumption of clear weather at airports in Northern India. Airline-wise details of cancellations are as follows: Vistara JetLite Air Asia Spicejet Air India (Dom) Go Air Jet Airways IndiGo Air Costa Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 32.0% Technical 18.5% Operational 5.1% Commercial 3.6% Weather 40.7% 2

3 Passenger Complaints during the month During Feb 2015, a total of 1092 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Feb 2015 has been 1.8. The airline-wise details are as follows: Spicejet 4.5 Go Air Air India (Dom) Air Asia 1.8 Jet Airways+JetLite 1.5 IndiGo 1.0 Air Costa 0.8 Vistara No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour 5.6% Disability 0.1% Catering 0.8% Others 7.7% Fare 0.6% Refund 10.0% Customer Service 23.4% Flight Problem 29.9% Baggage 21.8% 3

4 Airline-wise status of redressal of complaints is as follows: Nature of Complaint Redressal Status Airline Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Total Complaints Closed Open Air Costa Air Asia Vistara Go Air IndiGo Spicejet Jet Airways + JetLite Air India (Dom) Total Compliance of Route Dispersal Guidelines During the month of Feb 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air Jet Airways + JetLite Spicejet Go Air IndiGo Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4

5 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Feb 2015is as follows: OTP at Four Metro Airports IndiGo 83.8 Spicejet 75.8 Go Air 74.7 Jet Airways+JetLite 74.3 Air India (Dom) OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines is as follows: Air India (Domestic) HYD 81.3 BLR 72.2 DEL 71.0 BOM OTP (%) 5

6 Jet Airways + JetLite BLR 84.5 HYD 81.4 BOM 74.8 DEL OTP (%) Spicejet BLR 81.2 BOM 80.5 HYD 79.6 DEL OTP (%) 6

7 Go Air HYD DEL 81.0 BLR 79.4 BOM OTP (%) IndiGo DEL 88.3 HYD 85.8 BLR 83.3 BOM OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. 7

8 Airport 5% Wx 4% ATC 5% Misc 0% Pax 4% Ramp 2% Reactionary 65% Tech 5% Ops 10% On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 45 carriers was received. The overall On-Time Performance (OTP) of these 45 carriers for the month of Feb 2015 has been 79.8% in departures and 78.4% in arrivals. Departure Late 9.3% On Time 79.8% Very Late 4.4% Excessive 6.5% 8

9 Arrival Late 10.5% On Time 78.3% Very Late 4.7% Excessive 6.5% 9

10 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Status of Facilities & No. ofpax Status of Facilities & No. ofpax Status of Facilities Affected Compensation Affected Compensation Affected Air India 617 Refund Refunds Rebooked on Rescheduling Refunds other flights Hotel where pax Hotel accommodation Rescheduling desired accommodation of Rs of Rs of Rs Refund Refunds Rebooked on Rescheduling other flights Jet Hotel Hotel Refunds Airways accommodation 913 accommodation desired where pax and JetLite Rescheduling of Rs of Rs Spicejet Nil Nil 1884 Transfer to Rescheduling other airlines 1920 of Rs of Rs All pax given refreshments Go Air Nil Nil Nil Nil 829 Refunds where pax desired Rescheduling IndiGo Nil Nil Nil Nil Air Costa Nil Nil Nil Nil 268 of Rs. 0.8 Air Asia Nil Nil of Rs of Rs Vistara Nil Nil 82 of Rs of Rs

11 SUMMARY No. ofpax Affected 1530 Denied Boarding Cancellations Delays Facilities & Compensation Rs compensation No. ofpax Affected 9093 Facilities & Compensation Rs compensation and facilities No. ofpax Affected Facilities Rs towards compensation and facilities 11

12 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan Feb Mar Ist Quarter Apr May Jun IInd Quarter Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total Data of 2014 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr II nd Qtr III rd Qtr IV th Qtr Total Growth (%) =

13 Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 13

14 Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air Total India Jet Jet Spice Go Air Air Air Jet Jet Spice Go Air Air IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia India Airways Lite Jet Air Costa Asia Jan Feb Mar IstQtr Apr May Jun IIndQtr Jul Aug Sep IIIrdQtr Oct Nov Dec IVthQtr TOTAL