HOW TO USE SENDGH BULK SMS SYSTEM

Transcription

1 HOW TO USE SENDGH BULK SMS SYSTEM SENDGH BULK SMS MANUAL December 27, P A G E

2 Table of Contents Signing Up to SENDGH... 1 Activating Account...2 Logging In to SENDGH... 3 Setting up Requirements to send Message...4 Creating Groups...5 Creating Sender Id...6 Uploading Contacts by Downloading Templates... 7 Sending Message...8 Bulk Messaging...9 Single Messaging Message Meter Reading Calculating Messaging...13 Selecting a Top up Plan Selecting Plan...15 Purchasing Top up Credits... PAGE 1

3 1. SIGNING ON TO SENDGH 2. Activating Account Browse to On the home page, click on the register menu Fill in your details and click register. An would be sent to the specified address or text message to your phone. Click to Activate Account. When activation goes through successfully, you can now log in. PAGE 2

4 Logging in to SENDGH Navigate to home menu Click on customer login Login with username and password Upon successful login, you would now gain access to the system. HOME PAGE PAGE 3

5 Setting Up Requirements to Send Message Creating Groups Every contact created in SENDGH should belong to a group. Create a group by: 1. Navigate to Add > Groups 2. Create a new group by typing a group name 3. Save Group by clicking on Add Group button PAGE 4

6 Creating Sender ID Sender ID s in SENDGH represent one unique attributes to contacts and groups created on the platform. Different Sender ID can be created for different purposes but beware you know what you are about before creating them. This ID is the caption that will appear when End users receive SMS from you. Every message in SENDGH should have a SENDER ID. Create a SENDERID by: Navigate to Add > Sender Id Create a new Sender id by typing a 12 character length word(i.e. Maximum length is 12) Save by clicking on Add Sender Id button PAGE 5

7 Uploading Contact by downloading Template.csv You can upload bulk contact by following the steps below: Navigate to Add > Contacts Click on download template to download the.csv file Fill in your details in the template file and save the file. Click on the upload file button to upload the.csv template file. Select a group you created earlier and click Upload File. PAGE 6

8 SENDING MESSAGE BULK SMS MESSAGE When you want to send Bulk SMS with SENDGH, you first need to navigate to Send Message menu, then Click on Bulk Message. Steps in Sending Bulk Message Target Desired Audience by selecting the group you want to send message to. Get the members in that group The group list would appear on the left pane Select the Sender Id for the target Group Enter desired Message Click Send Message. PAGE 7

9 SINGLE SMS MESSAGE When you want to send Single SMS with SENDGH, you first need to navigate to Send Message menu, then Click on Single Message. Steps in Sending Single Message Target Desired Audience by selecting the group you want to send message to. Get the members in that group The group list would appear on the left pane Select the Sender Id for the target Group Enter desired Message Click Send Message. NB: With single messaging, you can remove or add temporary contacts to the list. PAGE 8

10 Message Meter Reading Parameters: Character Count: This is the count of characters in the message you are typing Credit Cost/Person: This is the amount of credit per head count Total Credit Cost: This is the total contacts multiplied by credit cost/person Credit Balance: The available credits in your account Calculating Message Credit: Total Credit Cost = Total Number of Contacts * Credit Cost/Person If your Credit Balance > Total Credit Cost, then your CREDIT IS ENOUGH Meaning your target audience would receive the message you are sending. If Credit Balance < Total Credit Cost, then your CREDIT NOT ENOUGH Meaning not all of your target audience would receive the message you are sending therefore, hence the message send message button would be disabled. Recommendation: When you receive CREDIT NOT ENOUGH, check to make sure you reduce your message character length, else you select a plan and top up. When you are using single messaging, you can remove some contacts temporarily (this does not delete the contacts). This idea is to just allow you to send message with the limited credits available in your account. PAGE 9

11 SELECTING A TOP UP PLAN You can select a top up plan from the profile menu With SENDGH top up plan, you select a plan based on your target audience. Our credit never expires so your credit remains forever till you use it up. PAGE 1010

12 PURCHASING TOP UP CREDITS After selecting a desired plan, the page below would load Parameters Wallet Type: This is the channel to which you want your payment to be made. The acceptable payment types are show above. Mobile Number: This is the sender s number; the telephone number of the person making payment. Reference Code: This transaction reference code is the code you would use when making payment through the selected wallet. When you are being asked for reference when sending the mobile money payment, use the Reference Code PAGE 1111