This guide will step you through some of the main transactions you can do online.

Transcription

1 This guide will step you through some of the main transactions you can do online. Connecting with us online means you can manage some of your business with Centrelink, Medicare and Child Support at a time and place that suits you. This includes accessing and managing your ehealth record online. By using an online account you don t have to wait in line at a service centre or on the phone, saving you time for more important things. You can also refer to our step-by-step online guides on our website at /onlineguides or watch our instructional videos. Version December 2013 Page 1 of _A4 Flipchart_D3.indd 1 15/01/ :57:10 AM

2 Contents mygov Create your mygov account...3 Link your other online accounts to your mygov account...4 Centrelink account Submit your documents online...5 Claim Youth Allowance (students)...6 Report your employment income...7 Apply for an advance payment...8 Update your address or accommodation details...9 Request a document or replacement concession card...10 Update your study details...11 Update your Family Income Estimate...12 Manage your Centrepay payments online...13 Change your payment destination...14 View and transfer or recall funds to your BasicsCard...15 View your Centrelink letters online...16 Medicare account Lodge a Medicare claim for services...17 Request a replacement or duplicate Medicare card...19 Update your banking details...20 Update your personal details...21 View your child s immunisation history statement...22 Child Support account Update your personal details...23 Update your banking details...24 Advise of a change of care arrangement...25 Lodge a non-agency payment...26 Supply an income estimate...27 ehealth Register for an ehealth record...28 Page 2 of _A4 Flipchart_D3.indd 2 15/01/ :57:10 AM

3 Create your mygov account Page 3 of 28 Create a mygov account to manage some of your government services online at my.gov.au Create your mygov account To create a mygov account: 1. Go to my.gov.au 2. If you are new to mygov, select Create a mygov account. Note: if you have an australia.gov.au account, log in using your current user ID and password. 3. Accept the terms of use after you have read them and select Next. 4. Enter your address. This address must not be shared with another person so that we can send you secure information, such as how to recover your username if you forget it. 5. Enter a password that you can remember. Your password needs to be at least seven characters long and include at least one number. 6. For further security, choose three secret questions and answers. 7. Select Next and your mygov account will be created. You ll be given a username which will be ed to you, but just in case, write it down and keep it safe. Once you have created your account, you can link your Medicare, Centrelink and Child Support online accounts, your ehealth record and more. Registering for one of our online accounts If you re not registered for a Medicare, Centrelink or Child Support account but want to be, you ll need some additional documents. This may include a bank statement, Medicare card or your Customer Reference Number and some information regarding your recent activity with the service. Page 3 of _A4 Flipchart_D3.indd 3 15/01/ :57:11 AM

4 Link your other online accounts to your mygov account Once you ve created a mygov account, you can access your Medicare account, ehealth record and Centrelink, Child Support, Department of Veterans Affairs and National Disability Insurance Scheme online accounts. You need to link the services you want to use or those you re already registered to use. Once you have created your mygov account, you can link your online accounts. To link another online account: 1. Click the Services button on your mygov home page. All the services currently available will be listed. 2. You will be asked to select the option that best describes your situation. 3. If you already have an online account for that member service, select Option 1 I have an online account then use your normal logon details. You will need to answer a few more questions to link the service to your record. Repeat this with the other services you want to use. If you need help, click the button on the top right-hand corner. 4. If you do not have an online account for that member service, select Option 2 I do not have an online account. 5. You may be asked to verify information and will need documents on hand to complete the registration. This may include a bank statement, Medicare card or your Customer Reference Number and some information regarding your recent activity with the service. 6. You will be asked questions based on information you ve already given to the member service to make sure the correct record is linked. 7. Repeat this with the other services you want to use. If you need help, click the help button on the top right-hand corner. 8. Once your services are linked, they will appear on your mygov homepage. You ll be able to access them with one username and one password through my.gov.au New services will be added in the future and you can link them to your mygov account when you want. Page 4 of _A4 Flipchart_D3.indd 4 15/01/ :57:12 AM

5 Submit your documents online Use a Centrelink online account to provide documents quickly and easily. You can use a camera or scanner to capture an image, or use a file already on your computer. You can submit any document we request, as long as it isn t being used to prove your identity to us. This can be provided at a service centre. 2. Access your Centrelink online account. 3. On the left hand menu, go to Documents and Statements > Upload Documents. 4. Select your document type from the list. For example, a school enrolment form would come under Study. 5. Select Choose files and the file you wish to upload. The file will appear in the right hand column. 6. Select Submit documents to upload the files to your record. 7. You will receive a notification the document was submitted and you can view it in your Upload history. Page 5 of _A4 Flipchart_D3.indd 5 15/01/ :57:12 AM

6 Claim Youth Allowance (students) Youth Allowance provides financial help for young people to study or train. If you want to claim Youth Allowance, lodge your claim online. Don t have a Centrelink online account? 1. Go to 2. Select Log on > Centrelink Online Services > Log on > Register. You will need some basic personal details and your Customer Reference Number (CRN), if you know it. Before you claim, it would be useful if you have your tax file number and bank account details. If you are under 18 years old you will need your parents bank account details. You should start your claim if you don t have this information right now. This will allow you to be paid from the earliest possible date. You can come back to your claim later by logging back into your online account. You can apply before you have course confirmation just let us know your intended course details. Don t worry if these details change, we can update them later. Follow the simple steps below: 1. Go to and select Log on > Centrelink Online Services > Log on. 2. Select Apply for a payment > Make a claim from the left hand menu. 3. Answer the claim questions. It is handy to have bank account and tax file numbers nearby. You can save and exit the claim at any time, but remember you should complete it within 14 days the sooner we have your claim, the sooner your entitlement can be assessed. 4. Submit your claim. We will tell you at the end of the process if you need to complete any other forms or provide any verification documents such as proof of identity. You are given 14 days to provide these documents the sooner we have them, the sooner your claim will be processed. 5. Once you ve finished you may be eligible for Youth Allowance if you are: 16 to 21 years old and looking for full-time work or undertaking approved activities 18 to 24 years old and studying full-time 16 or 17 years old and have completed year 12 or equivalent 16 or 17 years old and in full-time secondary study, and need to live away from home in order to study, or are considered independent for Youth Allowance, or 16 to 24 years old and undertaking a full-time Australian Apprenticeship. To find out more about eligibility for Youth Allowance, go to /youthallowance Page 6 of _A4 Flipchart_D3.indd 6 15/01/ :57:12 AM

7 Report your employment income You must report your employment income on or after your reporting day, you cannot report early. Report your employment income by 5pm on your reporting day to avoid any delays in receiving your payment. 2. Access your Centrelink online account. 3. Select Report Employment Income from the left hand menu. 4. Carefully read the information on the About this service page. This contains the dates for your reporting period and other information you may need to provide. 5. If there have been changes to your circumstances select Yes and provide these details. 6. Employers recently worked for will be displayed. Add a new employer by selecting the Add New Employer button. 7. Enter your gross income earned and the hours you worked during the reporting period. Your gross income is the amount you earned before tax. You must include details for all the employers you have worked for in the reporting period. 8. Enter any income earned from other sources during the reporting period, including paid leave. 9. If you have a partner who has earned income during this reporting period enter these details. 10. If you are on an activity test, or participation payment, you will need to answer questions about your approved activity. 11. If you have not undertaken your approved activity, answer No and provide a reason. 12. Review your details and select Submit. 13. You can print this receipt page for your records. Important information will be provided including details of your next payment and your next reporting date. You will be provided a receipt number and summary of the details you have reported. You only need to make further contact if you receive a message advising you to contact us. Page 7 of _A4 Flipchart_D3.indd 7 15/01/ :57:12 AM

8 Apply for an advance payment You can apply for an advance payment using your Centrelink online account. There are different conditions depending on your payment type. To apply for an advance payment: 2. Access your Centrelink online account. 3. Select View/Apply/Manage Advance Payments from the left hand menu. If you are not eligible, you will see a blue information box which will explain why you are not eligible at this time. If you are eligible, you will see a summary of your past or current payments. You can start your application. 4. Indicate how much money you have left over at the end of each fortnight. 5. You will be given a minimum and a maximum and asked to select how much you would like to apply for. 6. Choose if you would like a single payment or two separate payments. 7. Check your details are correct and select Submit. 8. You will be provided a receipt number and summary and confirmation if your application has been successful. 9. Print this page for your records. Your payment will be in your account between one and three working days depending on your payment type. Advance payment conditions For non-pension customers (i.e. Newstart Allowance, Youth Allowance) You can receive one advance per 12 month period. You cannot have an existing advance of the same type. The minimum amount is $250. The maximum amount is $500. For pension customers (i.e. Age Pension, Disability Support Pension) You cannot receive an advance payment if you have received an advance payment more than 12 months ago which has not been repaid. You can receive multiple advance payments (as long as the minimum amount is available each time). The minimum and maximum amounts are based on the individual s rate of payment. For Family Tax Benefit customers: You can be paid a regular advance (new advance is paid automatically if ongoing eligibility is met). Regular advances are paid at the minimum amount. You can be paid a one-off advance on application. The one-off amount will depend on what you can afford to repay. You must have fully repaid any advance payment of Family Tax Benefit which was granted more than 12 months ago. Page 8 of _A4 Flipchart_D3.indd 8

9 Update your address or accommodation details You need to tell us if you move or if your accommodation situation or contact details change. You can update your details using your online account. To update your address, accommodation, telephone or details: 2. Access your Centrelink online account. 3. Select Personal details > View/update address, Accommodation or Contact details from the left hand menu. 4. View your current details and if changes are required select Update. 5. Select the details that require updating and select Continue. 6. Answer the questions presented to you and then enter your new contact details. 7. You will need to answer a few questions about your change in circumstance. The questions will be based on the type of changes you make and your circumstances. 8. Review your details and select Submit. 9. You will be provided with a receipt number, a summary and confirmation of the details you have updated. You only need to make further contact if you receive a message advising you to contact us. 10. If we need to verify your new rent details, we will send you a letter. The best way to access this information is by registering to receive your letters online. 11. Select View new details for a full summary of your changes. 12. Print this page for your records. Page 9 of _A4 Flipchart_D3.indd 9

10 Request a document or replacement concession card You can easily get a copy of documents such as your income statement or payment summary using your Centrelink online account. You can also request a replacement concession card. To request an income statement: 2. Access your Centrelink online account. 3. Select Documents and statements > Request a document from the left hand menu. 4. Select the document type from the list provided. 5. Choose to receive your document to print immediately, or have it sent to your mailing address. Replacement concession cards can only be received via mail. Page 10 of _A4 Flipchart_D3.indd 10

11 Update your study details You need to tell us if your study situation changes, such as if you begin or stop studying, change educational institutions or reduce your course load. To update your study details: 2. Access your Centrelink online account. 3. Go to Student updates > View/update student details from the left hand menu. 4. Select Update or Add New Course from the list. 5. To update your course select either My study end date has changed or I need to update my current course. 6. Add the new details. 7. To add a new course enter in as much information as you have about the new course. 8. If you have all your course information, choose I will be studying a new course and enter details, especially in all boxes with a red asterisk. 9. You ll then get a Review page with a summary of the changes you have made. 10. Check these details carefully as you may be required to provide proof of your study details. Accept the declaration. 11. Once you submit the changes you will be given a receipt number. Print this for your records. Page 11 of _A4 Flipchart_D3.indd 11

12 Update your Family Income Estimate You need to update your Family Income Estimate if your circumstances change to ensure you receive the correct payment amounts. 2. Access your Centrelink online account. 3. Select Family Assistance > Update Family Income Estimate from the left hand menu. The About this Service page will be displayed. 4. Update your estimate Select Start now, the Current Financial Year or the Next Financial year. The Income Details screen will be displayed. The current financial year can be updated at any time. The new financial year can be updated between April and June each year. 5. Answer the required questions there ll be questions for you to answer about your income. We need the most accurate estimate you can give us. This means income for yourself and your current partner. Make sure you include income from all sources, not just your taxable income. Other income can include things like rental property income or losses, income you may get from overseas or fringe benefits you get from your employer. 6. Select Continue. 7. Review your details and select Submit. 8. A declaration will be displayed for you to read. If you disagree with the declaration, your estimate will not be recorded on your customer record. Select I accept this declaration for your income estimate to be accepted and select Submit. 9. The Possible Overpayment page will be displayed if it s relevant to your circumstances. It will display your receipt number and any possible overpayments for Child Care Benefit for the current financial year. You will need to select one of the options on this page and select Submit. 10. The Receipt page will show your receipt number and the result of the update including the new income estimate provided and your rate of payment. Don t forget you can update your current financial year estimate any time your circumstances change. We will balance your payments after the end of the financial year when we have confirmed your income with the Australian Taxation Office or you have told us you are not required to lodge a tax return. If you overestimate your income you may be underpaid and you ll receive any additional entitlements when your payments are balanced. If you underestimate your income, you may be overpaid and incur a debt which you ll have to pay back. If you or your partner receives an Income Support Payment, you will need to update your income or earnings for these separately. The easiest way to do this is via your online account or Express Plus app. Page 12 of _A4 Flipchart_D3.indd 12

13 Manage your Centrepay payments online Centrepay is the easy way to pay your bills. Centrepay is a free direct bill paying service available to customers who receive a Centrelink payment. You can manage most of your Centrepay deductions from your Centrelink online account. 2. Access your Centrelink online account. 3. Select the Deductions menu to view, add or change your Centrepay deductions. 4. You can view your current deductions on the Deduction Summary page. To view, change or cancel a current deduction, select the name of the organisation. 5. To add a new Centrepay deduction, select Add Centrepay or Tax Deduction on the Deduction Summary page. 6. When adding a Centrepay deduction make sure you have: your account reference number from your service provider the amount you want deducted from your Centrelink payment each fortnight the Centrelink payment from which you want the deduction to be paid the date you want the deduction to start. 7. When you have completed adding or varying a Centrepay deduction, review your details and select Submit. 8. You will be presented with your future payments to ensure that the deductions are correct. 9. From your Deduction Summary page, you can also view your deduction history, deduction priority order and your cancelled deductions. 10. We will advise you in writing of any changes you make to your Centrepay deductions. For more information on Centrepay, go to /centrepay Page 13 of _A4 Flipchart_D3.indd 13

14 Change your payment destination You can update your payment destination online. The account must be in your name or in joint names with another person. If the account is not in your name, you can t use this service. If the account is in joint names, you can only update your own payment destination. If your partner wishes to have their payment destination updated, they must log in to their online account. You can only update your payment destination if: you receive a current Centrelink payment (this does not include Seniors Supplement) you receive Youth Allowance or Abstudy and are over 18 years of age or have the payment going to you and not to your parent the payment destination is not a Group Payment Schedule (paid to State Trustees or a nursing home, etc.) the payment destination is not paid to an overseas account (you normally live overseas and are only back in Australia for a visit) the payment is not made to someone else on your behalf (you have a payment nominee). To update your payment destination: 2. Access your Centrelink online account. 3. Select the View/Update Payment Destination option on the entry page. You will be able to view all your current payment destinations (unless you have a payment nominee). 4. Select the Update option. You will be presented with the About this service page. Please read this information to make sure you can use this service. If you cannot use this service, select Cancel, otherwise, select Start Now. 5. You will be presented with the Update Payment Destination What do you want to do? page. Select Continue. 6. You will need to complete your BSB number, Account number and Name of account holder. To search for your BSB select the BSB Search button and enter the name of your financial institution, state and suburb. 7. From the Enter Details page, select Continue to go to the Update Payment Destination Apply these details page. If you think you have made an error, select Back or if you do not want to continue, select Cancel. 8. On the Update Payment Destination Apply these details page, you need to select the payment/payments you want sent to this account. Once the selection has been made, select Continue to go to the Update Payment Destination Review and Submit page. 9. Check the details are correct, read the declaration and select Submit to go to the Receipt page. You can also choose to go Back to the previous page or Cancel to stop the process. 10. The Update Payment Destination receipt page will confirm the update has been successful and confirm the payment destinations for your payments. Page 14 of _A4 Flipchart_D3.indd 14

15 View and transfer or recall funds to your BasicsCard Money can be transferred from your Income Management account to your BasicsCard and recalled from your BasicsCard to your Income Management account. The easiest way to keep track of your BasicsCard balance is by accessing your Centrelink account online. 2. Access your Centrelink online account. 3. Select Income Management/BasicsCard > BasicsCard Account Details from the left hand menu. 4. Your current balances and any recent transactions will be displayed. 5. Select either Transfer Funds to BasicsCard or Recall Funds From BasicsCard. 6. Read About this service and select Start now. 7. Enter the amount of funds you wish to transfer or recall and select Continue. 8. Review your details and select Submit. 9. A receipt number will be provided. Select Print this page or Return Home. For more information on BasicsCard, go to /basicscard Page 15 of _A4 Flipchart_D3.indd 15

16 View your Centrelink letters online You can use your Centrelink online account to view most of your letters online, instead of receiving them through the post. You can view, print or save letters, and they will remain accessible in your online account for 90 days. We will continue to send some letters to your postal address. These include letters with reply paid envelopes, paper forms that you are required to fill and return and some brochures that are not currently available online. Letters are displayed in Portable Document Format (PDF). To view them you will need a PDF viewer. Download a free PDF viewer from the Adobe website. 2. Access your Centrelink online account. 3. Select Electronic Messaging and Letters > View Online Letters from the left hand menu. 4. The View Online Letters page will display information about the service. Scroll down for a list of your current letters. 5. Letters displaying the Green Envelope beside them and with the titles in bold text have not been viewed. To view, select the title of the letter under the heading Letter. 6. The document will open in a separate window. You can print this document by selecting the print icon or selecting File > Print from the menu. You can also save a copy of this letter by selecting this option from the File menu. These are usually located at the top left hand side of the page. 7. If a letter includes extra information or an online brochure, this will display under the heading Attachments. Select Show to view the details of the attachment. 8. Details of the attachment will be displayed as a link. To open the attachment, select the relevant link. Note: This will open a new window in your browser. The information contained within this new tab is not part of your secure online account. You will be directed to a page on 9. Your secure session within your Centrelink online account will remain open. Select the original window to return to your details. 10. Once you have viewed a letter there will no longer be a green envelope symbol showing and the letter details will not be in bold. The letter will be available for you to view and print for 90 days from its sent date. 11. If you are the correspondence nominee for another person, their letters will be displayed further down the page. Scroll down the page to view these letters. 12. Once you have finished viewing your letters, scroll down to the bottom of the page and select Return home. Page 16 of _A4 Flipchart_D3.indd 16

17 Lodge a Medicare claim for services You can lodge some basic GP Medicare claims online with your Medicare online account. You can submit claims for anyone listed on your Medicare card. If you have registered your bank account details with us, your benefit will usually be paid into your account the next working day. To claim online: 2. Access your Medicare online account. 3. Select Lodge a Medicare claim > Start claim. 4. Select the customer on the card that you want to lodge a claim for and select if the doctor s account has been paid in full. Select Next. 5. Enter the provider number, which can be found on your doctor s account. 6. Enter the item number, date and cost for each service you want to claim. Select Next. 7. The next screen will show a summary of your claim. If you are happy with the summary, select Submit Claim. 8. The next screen will show a Claim Successful page. You will receive your rebate into your nominated bank account within one to two days. Only some consultations can be claimed through your Medicare online account. You can claim the following item numbers online: Item 3 GP Consultation Level A Item 23 GP Consultation Level B Item 36 GP Consultation Level C Item 44 GP Consultation Level D Item 53 Other Medical Practitioner Standard Consultation Item 54 Other Medical Practitioner Long Consultation Item 57 Other Medical Practitioner Prolonged Consultation Item 5020 GP Consultation Level B (after hours) Item 5060 GP Consultation Level D (after hours) Item 5200 Other Medical Practitioner Brief Consultation (after hours) Item 5203 Other Medical Practitioner Standard Consultation (after hours) Item 5207 Other Medical Practitioner Long Consultation (after hours) Item 5208 Other Medical Practitioner Prolonged Consultation (after hours) Item Diabetes Education Service Item Audiology Health Service Item Exercise Physiology Service Item Dietetics Services Page 17 of _A4 Flipchart_D3.indd 17

18 Lodge a Medicare claim for services continued Item Mental Health Service Item Occupational Therapy Health Service Item Physiotherapy Health Service Item Podiatry Health Service Item Chiropractic Service Item Osteopathy Health Service Item Psychology Health Service Item Speech Pathology Health Service. Although you may have a claim for an eligible item, you can t claim through your Medicare online account if: the item is for a service provided to someone who is not on your Medicare card the service was provided more than two years ago the item is for a service provided for a hospital or approved day facility in-patient you have been bulk billed for the item. If you can t lodge your Medicare claim online, it can be lodged at a service centre, by post, or by calling Page 18 of _A4 Flipchart_D3.indd 18

19 Request a replacement or duplicate Medicare card You can request a replacement or duplicate card via your Medicare online account. 2. Access your Medicare online account. 3. Select Replacement or duplicate card. 4. Select either a replacement card or a duplicate card. 5. If you ve selected a replacement card, select the reason it is required. You also have the option to request a duplicate copy of the new Medicare card. 6. Select Submit. Page 19 of _A4 Flipchart_D3.indd 19

20 Update your banking details Medicare payments may be paid directly to your bank account. Ensure your bank account details are correct so you can get your payments paid directly to your account. 2. Access your Medicare online account. 3. Select Banking details. 4. Enter your BSB number, account number and name of account holder and select Submit. 5. Your bank account details will display on the screen. 6. If the details are correct select Yes or select No to make any changes. 7. Your bank account details have now been updated. Page 20 of _A4 Flipchart_D3.indd 20

21 Update your personal details Make sure your personal details are up to date with your Medicare online account. To update your details: 2. Access your Medicare online account. 3. Select Personal Information. 4. Select Next at the bottom of the contact details page. 5. To update your address details, select the address you want to update from the drop down box. 6. Enter your suburb and postcode and choose the correct address from the search results. Alternatively you can manually type these details into each of the fields. Select Next. When the address has been selected and is complete it should appear in a line of text under the Search box. 7. Select Submit. A summary of the new details will be displayed. 8. Select Submit. A confirmation screen will be displayed. Page 21 of _A4 Flipchart_D3.indd 21

22 View your child s immunisation history statement The Australian Childhood Immunisation Register provides parents and guardians with immunisation history statements as a record of their child s immunisations. The Immunisation Register records vaccinations given from 1 January 1996 to children up to seven years of age. This means that immunisation history statements do not display details of vaccinations given before January 1996 or after the child turns seven years of age. To view your child s immunisation history statement: 2. Access your Medicare online account. 3. Select Your child s immunisation history. 4. Select the child s name whose statement you wish to view and select the box to confirm that you are the parent or legal guardian. 5. Select View Statement. Their immunisation history statement will be displayed. 6. You can select Request New Statement to view statements of another child. Page 22 of _A4 Flipchart_D3.indd 22

23 Update your personal details You can use your Child Support online account to update your personal details such as your address, contact number and address. 2. Access your Child Support online account. 3. Select Personal details from the menu on the left hand side. 4. Select Update contact details. 5. Select which details are to be updated from the drop down list. 6. Select Edit and complete the relevant fields. 7. Once updated, the Submit button will appear. 8. Select Submit once your details are updated or Reset to clear fields. Page 23 of _A4 Flipchart_D3.indd 23

24 Update your banking details You can use your Child Support online account to update your bank account details. 2. Access your Child Support online account. 3. Select Personal details > Update bank details from the left hand menu. 4. Add the new details, ensuring that the BSB number and account details are correct. 5. Once you have entered all the details select Next. 6. Confirm your bank details are correct and select Submit. Note: the change to your bank account details should be finalised within 14 days. Page 24 of _A4 Flipchart_D3.indd 24

25 Advise of a change of care arrangement If your caring arrangements change, you can advise us using your Child Support online account. 2. Access your Child Support online account. 3. Select Children from the menu on the left hand side. 4. Select Advise a change of care. 5. Select a case. 6. Enter care details. 7. Enter a parenting plan, court order or agreement if applicable. 8. View your summary and select Submit. Page 25 of _A4 Flipchart_D3.indd 25

26 Lodge a non-agency payment If you receive a payment from another agency, let us know using your Child Support online account. 2. Access your Child Support online account. 3. Select Payments from the menu on the left hand side. 4. Select Advise of non-agency payments. 5. Select the relevant case and select Next. 6. Answer the two questions relating to payments. 7. Enter the payment details, select Next. 8. Review the information and select Submit. Page 26 of _A4 Flipchart_D3.indd 26

27 Supply an income estimate Use our income calculators to help you supply your income estimate with your Child Support online account. 2. Access your Child Support online account. 3. Select Income from the menu on the left hand side. 4. Select Update your current income. 5. Select a case and select Next. 6. You can use the Year to Date Income calculator or Estimate Income Calculator to calculate your income or estimated income details. 7. Enter your details, review and select Submit. Page 27 of _A4 Flipchart_D3.indd 27

28 Register for an ehealth record Your ehealth record is a secure online summary of your health information. You control what goes into it and who is allowed to access it. Your ehealth record allows you and your doctors, hospitals and other healthcare providers to view and share your health information to provide you with the best possible care. To register for an ehealth record, go to ehealth.gov.au It only takes four simple steps to register. These steps are: 1. Read essential information 2. Create a mygov account or login to your existing account 3. Verify your identity 4. Set up your ehealth record Page 28 of _A4 Flipchart_D3.indd 28