January Network Operatons Calendar

Size: px
Start display at page:

Download "January. 2013 Network Operatons Calendar"

Transcription

1 January Bi-Annually 1st week Jan/1st week July Acronis Image Restore (Servers) Jason DeVarennes Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Bi-Annually 1st week March/1st week Sept CommVault Restore (Online & Onsite Tape) Bi-Annually 1st week March/1st week Sept CommVault Restore (Offsite Tape) Bi-Annually 1st week March/1st week Sept Iron Mountain-Retrieve Offsite Tape Bi-Annually 1st week March/1st week Sept Server Room Card Access Log Review (C-CURE) Annually Data Access Review (Data Trustees)

2 Annually Help Desk Survey (All ENSA Staff) Jill Crawford Bi-Annually 1st week Jan/1st week July Reset Server Administrator Password Cesar/Jason Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

3 February Yearly Middle Printer Preventative Maintenance Robin Whelton Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

4 March Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Annually Data Retention Review Jill Crawford Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

5 April Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

6 May Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

7 June Monthly June, July, August Hardware Inventory Tony King Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

8 July Monthly June, July, August Hardware Inventory Tony King Bi-Annually 1st week Jan/1st week July Acronis Image Restore (Servers) Jason DeVarennes Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Bi-Annually 1st week Jan/1st week July Reset Server Administrator Password Cesar/Jason Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

9 Annually Review Active Directory Group Policy NetOps Team Annually Review Patch Management Policy NetOps Team Annually Review Desktop/Server/Network Security Policy NetOps Team Annually Review Data Storage & Imaging Policy NetOps Team Annually Review Disaster Recovery/Business Continuity Policy NetOps Team

10 August Monthly June, July, August Hardware Inventory Tony King Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

11 September Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Bi-Annually 1st week March/1st week Sept CommVault Restore (Online & Onsite Tape) Bi-Annually 1st week March/1st week Sept CommVault Restore (Offsite Tape) Bi-Annually 1st week March/1st week Sept Iron Mountain-Retrieve Offsite Tape Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

12

13 October Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

14 November Annually Fujitsu Scanner Maintenance (ESO & OUR) Tony King Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

15 December Annually SharePoint Sites Management/Cleanup Jason Devarennes Full - Sun 9AM Weekly Active Directory Updates/Maintenance (Users) Weekly Sunday ScriptLogic-File Access Change Reports Weekly Sunday ScriptLogic-Active Directory Change Reports Annually Client Event Calendar Revisions Jill Crawford Annually Network Operations Calendar Revisions Jill Crawford Daily 3:00 AM Virus Scanning Daily 5:00 PM Virus Pattern Update

16

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks:

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks: DECS Community IT Michigan State University College of Engineering DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK For all questions and requests visit www.egr.msu.edu/decs or 1325EB, e mail

More information

risk of failure of or access to system applications. Backup software used for backup management is Bakbone Netvault : Backup.

risk of failure of or access to system applications. Backup software used for backup management is Bakbone Netvault : Backup. CENTRALIZED BACKUP INTRODUCTION ICT Data Center houses a total number of servers and providing ICT services to UniMAP. The use of ICT is a major and important method in supporting the daily operations

More information

BACKUP AND RECOVERY PLAN MS SQL SERVER

BACKUP AND RECOVERY PLAN MS SQL SERVER BUREAU OF INFORMATION & TELECOMMUNICATIONS BACKUP AND RECOVERY PLAN MS SQL SERVER Page 1 of 5 Revisions & Addendums Log: Instructions: Changes and Addendum can be sent to: James R. Douglas, Technical Analyst

More information

San Francisco Chapter. Information Systems Operations

San Francisco Chapter. Information Systems Operations Information Systems Operations Overview Operations as a part of General Computer Controls Key Areas of focus within Information Systems Operations Key operational risks Controls generally associated with

More information

University Systems Desktop Support Service Level Commitment

University Systems Desktop Support Service Level Commitment University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,

More information

AUDIT GUIDELINES FOR SCHOOL DISASTER RECOVERY PLANNING

AUDIT GUIDELINES FOR SCHOOL DISASTER RECOVERY PLANNING AUDIT GUIDELINES FOR SCHOOL DISASTER RECOVERY PLANNING Introduction It has become increasingly common for schools to place a great deal of reliance upon PC s and computer systems to manage and operate

More information

Get what s right for your business. Contact @lliance Technologies.

Get what s right for your business. Contact @lliance Technologies. Provisioning Looking for new technology? You need systems in line with your business goals. You also need those systems to interact seamlessly. We can help you get the right technology to the right place

More information

Managed Security Services SLA Document. Response and Resolution Times

Managed Security Services SLA Document. Response and Resolution Times Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response

More information

TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE

TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE IT Services Service Level Agreement TECHNICAL SUPPORT and HARDWARE/SOFTWARE/NETWORK MAINTENANCE for ROOM RESERVATION SYSTEM IT Services Service Level Agreement: Room Reservation System This service level

More information

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE Avoid the capital investment required for maintaining and replacing your technology. Our Hardware as

More information

21 Questions you should ask your IT service provider Before hiring them to support your network

21 Questions you should ask your IT service provider Before hiring them to support your network 21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait

More information

Cybersecurity Health Check At A Glance

Cybersecurity Health Check At A Glance This cybersecurity health check provides a quick view of compliance gaps and is not intended to replace a professional HIPAA Security Risk Analysis. Failing to have more than five security measures not

More information

Tailored Technologies LLC

Tailored Technologies LLC 685 Third Avenue New York, NY 10017 Tel: (212) 503-6300 Fax: (212) 503-6312 Date: January 9, 2014 To: The Audit File of the Hugh L. Carey Battery Park City Authority From: Tailored Technology Observations

More information

Education and Workforce Development Cabinet POLICY/PROCEDURE. Policy Number: EDU-06 Effective Date: April 15, 2006 Revision Date: December 20, 2012

Education and Workforce Development Cabinet POLICY/PROCEDURE. Policy Number: EDU-06 Effective Date: April 15, 2006 Revision Date: December 20, 2012 Education and Workforce Development Cabinet POLICY/PROCEDURE Policy Number: EDU-06 Effective Date: April 15, 2006 Revision Date: December 20, 2012 Subject: Backup Procedures Tower and Server Farms Policy:

More information

General Service Level Agreement

General Service Level Agreement General Service Level Agreement Pricing We offer an unlimited Break / Fix for each device. Cost is below. Server Management = $199 / month per server Network Management = $199 / month per company Desktop

More information

How To Use An Icc (Ucop) Service Catalog

How To Use An Icc (Ucop) Service Catalog UCOP DESKTOP and SERVER SUPPORT SERVICE LEVEL AGREEMENT (SLA) Information Resources and Communications University of California Office of the President June 22, 2010 Desktop and Server Support Agreement

More information

Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement

Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd 108 The Promenade Camp Hill, QLD 4152 Ph: 07 3324 6150 Fax: 07 3324 6101 www.ezims.com.au info@ezims.com.au

More information

IT Support Service Level Agreement

IT Support Service Level Agreement IT Support Service Level Agreement Contents Page(s) 1.0 Platinum - Business Critical Support (4 hour)... 3 2.0 Gold - End User Hardware (8 hour)... 3 3.0 Silver - End User Hardware (8 hour)... 4 4.0 Exclusions

More information

Request for Proposal Technology Services Maintenance and Support

Request for Proposal Technology Services Maintenance and Support Request for Proposal Technology Services Maintenance and Support Maintenance and Support July 19, 2014 Celerity Educational Group is seeking an IT consulting firm to manage Maintenance of our Network Systems

More information

Summary of Information Technology General Control Environment Findings for the year ended 30 June 2015

Summary of Information Technology General Control Environment Findings for the year ended 30 June 2015 Summary of Inmation Technology General Control Environment Findings the year ended 30 June 2015 1 Change management Complete Revisiting the Change Management control process documentation and updating

More information

Disaster Recovery. Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support

Disaster Recovery. Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support Disaster Recovery Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support Categories of Risk Financial Operational Reputational Market share Revenue

More information

TEXAS AGRILIFE SERVER MANAGEMENT PROGRAM

TEXAS AGRILIFE SERVER MANAGEMENT PROGRAM TEXAS AGRILIFE SERVER MANAGEMENT PROGRAM Policy Compliancy Checklist September 2014 The server management responsibilities described within are required to be performed per University, Agency or State

More information

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved. KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet

More information

Version: 1.5 2014 Page 1 of 5

Version: 1.5 2014 Page 1 of 5 Version: 1.5 2014 Page 1 of 5 1.0 Overview A backup policy is similar to an insurance policy it provides the last line of defense against data loss and is sometimes the only way to recover from a hardware

More information

Booth Computing Services

Booth Computing Services Booth Computing Services 2011 Agenda What We Do Resources Labs and Study Rooms Portal Accounts Responsibilities MRM Community Directory Sharepoint What Do I Do First? How To Contact Us What We Do Support

More information

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT The VirtuousIT DR/BC solution is designed around RecoveryShield from Thinking SAFE. The service includes a local backup appliance

More information

TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE. for STUDENT-ACCESS LABS

TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE. for STUDENT-ACCESS LABS IT Services Service Level Agreement TECHNICAL SUPPORT and HARDWARE/SOFTWARE/NETWORK MAINTENANCE for STUDENT-ACCESS LABS IT Services Service Level Agreement:Student-Access Labs This service level agreement

More information

IT Services. 1: Crosscutting Infrastructure. 2: Service Desk & Customer Services. 1.1: Computer & Information Security Services. 2.

IT Services. 1: Crosscutting Infrastructure. 2: Service Desk & Customer Services. 1.1: Computer & Information Security Services. 2. IT Services 1: Crosscutting Infrastructure 1.1: Computer & Information Security Services 1.1.1: Computer Security 1.1.1.1: Baseline Security Consulting 1.1.1.2: Central Logger 1.1.1.3: General Security

More information

Data Sheet: Backup & Recovery Symantec Backup Exec 12.5 for Windows Servers The gold standard in Windows data protection

Data Sheet: Backup & Recovery Symantec Backup Exec 12.5 for Windows Servers The gold standard in Windows data protection The gold standard in Windows data protection Overview Symantec Backup Exec 12.5 delivers market-leading backup and recovery protection from server to desktop, providing complete data protection for the

More information

IT Checklist. for Small Business INFORMATION TECHNOLOGY & MANAGEMENT INTRODUCTION CHECKLIST

IT Checklist. for Small Business INFORMATION TECHNOLOGY & MANAGEMENT INTRODUCTION CHECKLIST INFORMATION TECHNOLOGY & MANAGEMENT IT Checklist INTRODUCTION A small business is unlikely to have a dedicated IT Department or Help Desk. But all the tasks that a large organization requires of its IT

More information

System Management. What are my options for deploying System Management on remote computers?

System Management. What are my options for deploying System Management on remote computers? Getting Started, page 1 Managing Assets, page 2 Distributing Software, page 3 Distributing Patches, page 4 Backing Up Assets, page 5 Using Virus Protection, page 6 Security, page 7 Getting Started What

More information

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk Somerset Services to Education Providers 2014-2015 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Karen Winter Service Manager

More information

CUSTOMER NAME. Hosting Services Agreement

CUSTOMER NAME. Hosting Services Agreement CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. The Silver plan is designed

More information

Chabot Las Positas Community College District

Chabot Las Positas Community College District Chabot Las Positas Community College District Information Technology Services Disaster Recovery Plan Supplement to August 1, 2014 Plan (General Version) Note: Selected charts and tables are blanked out

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

REDCENTRIC MANAGED SERVER SERVICE DEFINITION

REDCENTRIC MANAGED SERVER SERVICE DEFINITION REDCENTRIC MANAGED SERVER SERVICE DEFINITION SD062 V1.4 Issue Date 01 July 2014 1) OVERVIEW The Managed Server service (MSS) provides access to Redcentric s 24x7 support capability, technical skills and

More information

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org IMPORTANT NOTICE All proposal question and inquiries must be sent by email to

More information

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 Program Description Network Services is a service unit in Information Technology Services responsible for designing, acquiring, deploying, operating,

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

Disaster Recovery Checklist Disaster Recovery Plan for <System One>

Disaster Recovery Checklist Disaster Recovery Plan for <System One> Disaster Recovery Plan for SYSTEM OVERVIEW PRODUCTION SERVER HOT SITE SERVER APPLICATIONS (Use bold for Hot Site) ASSOCIATED SERVERS KEY CONTACTS Hardware Vendor System Owners Database Owner

More information

How To Manage Your Information Systems At Aerosoft.Com

How To Manage Your Information Systems At Aerosoft.Com Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented

More information

5.2.3 The Service Provider will deliver Level 1 Support Services and Level 2 Support Services for ICT and voice users.

5.2.3 The Service Provider will deliver Level 1 Support Services and Level 2 Support Services for ICT and voice users. 1.1 Package 1: End User Support Services A Desktop Support Services 5.2.1 Desktop support services consist of all that is required to configure, install, operate, maintain and manage the Department s desktop

More information

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business VSI Predict Able We Focus on Your IT So You Can Focus on Your Business Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting

More information

METRO REGIONAL GOVERNMENT Records Retention Schedule

METRO REGIONAL GOVERNMENT Records Retention Schedule Program: Administration IS Administration provides strategic planning, direction, and central management oversight of the Information Services that includes the following programs: Desktop Support Services,

More information

Network Computing Architects Inc. (NCA) Network Operations Center (NOC) Services

Network Computing Architects Inc. (NCA) Network Operations Center (NOC) Services Network Computing Architects Inc. (NCA), provides outsourced IT services by monitoring and managing clients computing assets. Included Services: For all systems covered under NOC Support, the following

More information

SMALL BUSINESS OUTSOURCING

SMALL BUSINESS OUTSOURCING SMALL BUSINESS OUTSOURCING PCs on Lease 24X7 Remote Supports Professional Fees Service Level Agreement SMALL BUSINESS OUTSOURCING (SMO) CONNECTING YOUR BUSINESS TO THE TECHNOLOGY RESOURCES YOU NEED Implement

More information

Setting Up Your ECi Remote Backup Solution

Setting Up Your ECi Remote Backup Solution Setting Up Your ECi Remote Backup Solution April 2010 Rev. 1 Contents Introduction... 3 Implementing the Remote Backup Solution... 4 Using the Avamar Client Software... 5 Restoring a Backup... 5 2 Introduction

More information

LEHMAN COLLEGE: DEPARTMENTAL RETENTION SCHEDULE 8/7/2014 INFORMATION TECHNOLOGY (IT)

LEHMAN COLLEGE: DEPARTMENTAL RETENTION SCHEDULE 8/7/2014 INFORMATION TECHNOLOGY (IT) IT-1 Contracts/ Software Licenses/ Use Agreements Legal agreements, including contracts, legal releases, software licenses, and use agreements involving the College or the University 6 years after expiration

More information

DISASTER RECOVERY PLAN

DISASTER RECOVERY PLAN DISASTER RECOVERY PLAN Section 1. Goals of a Disaster Recovery Plan The major goals of a disaster recovery plan are: To minimize interruptions to normal operations. To limit the extent of disruption and

More information

Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson

Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson Server Management Options Managed Services Overview Secure Cloud Computing (SCC) Hosted Overview OpenEdge Management

More information

TSM Backup Service. Standard Service Level Agreement

TSM Backup Service. Standard Service Level Agreement TSM Backup Service Standard Service Level Agreement University Of Michigan Information Technology and Services 7/1/2008 1.0 Overview Service Level Agreements (SLAs) are between Information Technology and

More information

Using Windows Task Scheduler to Automate WPS Jobs on a Windows Server Platform

Using Windows Task Scheduler to Automate WPS Jobs on a Windows Server Platform Using Windows Task Scheduler to Automate WPS Jobs on a Windows Server Platform January 2012 MineQuest, LLC WPS Consulting and an Authorized WPS Reseller Suite 202 8917 South Old State Street Lewis Center,

More information

CENTER FOR NUCLEAR WASTE REGULATORY ANALYSES

CENTER FOR NUCLEAR WASTE REGULATORY ANALYSES Page 1 of 5 ELECTRONIC FILE ARCHIVAL AND BACKUP PROCEDURES EFFECTIVITY AND APPROVAL Revision 1 of this procedure became effective on July 6, 2004. This procedure consists of the pages and changes listed

More information

CITY OF MARLBOROUGH MARLBOROUGH, MASSACHUSETTS 01752-3812

CITY OF MARLBOROUGH MARLBOROUGH, MASSACHUSETTS 01752-3812 CITY OF MARLBOROUGH MARLBOROUGH, MASSACHUSETTS 01752-3812 APPLICATION FOR INTERNET ACCESS To obtain Internet Access, complete the following form, sign and obtain department head signature and return to

More information

Infrastructure as a Service (IaaS) Dancik International and Peak 10

Infrastructure as a Service (IaaS) Dancik International and Peak 10 Infrastructure as a Service (IaaS) Dancik International and Peak 10 Infrastructure as a Service Monty Blight, Peak 10 Data Center & Network Services Cloud Services Managed Services Agenda 1. Who is Peak

More information

ManageEngine Desktop Central Training

ManageEngine Desktop Central Training ManageEngine Desktop Central Training Course Objectives Who Should Attend Course Agenda Course Objectives Desktop Central training helps you IT staff learn the features offered by Desktop Central and to

More information

Sentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement

Sentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement Page 1 of 6 1. Term of Agreement This Agreement between, herein referred to as Client, and Word of Mouth Computers and Electronics, LLC hereinafter referred to as Service Provider, is effective on the

More information

Complete Managed Services. Proposal for managed services for the City of Tontitown

Complete Managed Services. Proposal for managed services for the City of Tontitown Complete Managed Services Proposal for managed services for the City of Tontitown Complete Managed Services Components Windows Server 2008, Windows Server 2012 1. Proactive Maintenance of Server(s) Proactive

More information

Supplier Security Assessment Questionnaire

Supplier Security Assessment Questionnaire HALKYN CONSULTING LTD Supplier Security Assessment Questionnaire Security Self-Assessment and Reporting This questionnaire is provided to assist organisations in conducting supplier security assessments.

More information

Creating a Complete Backup of Shelby v5 Data

Creating a Complete Backup of Shelby v5 Data Creating a Complete Backup of Shelby v5 Data Backup the Shelby folder and all its contents Since the Shelby v5 software now stores information in the \Shelby\ssv5.dat folder as well as in the SQL database;

More information

HACKERS vs. THE I.T. TEAM

HACKERS vs. THE I.T. TEAM HACKERS vs. THE I.T. TEAM IT Staff Multifaceted role As custodians of the network your responsibilities include: supporting servers networking hardware Infrastructure disaster recovery workstations operating

More information

Service Support. First Level Support (Tier I) provides immediate response to emergencies and customer questions. TSD - First Level Support

Service Support. First Level Support (Tier I) provides immediate response to emergencies and customer questions. TSD - First Level Support Service Support 1.1. First Level Support First Level Support (Tier I) provides immediate response to emergencies and customer questions TSD - First Level Support Office: Sub-Division: Extension: E-mail:

More information

CENG Information Technology Services University of North Texas

CENG Information Technology Services University of North Texas CENG Information Technology Services University of North Texas for the Information Technology Services as applied To the University of North Texas College of Engineering 1.0 Agreement 1.1 Purpose CENGITS

More information

Technology Services Division Infrastructure Major Deliverables by Calendar Year

Technology Services Division Infrastructure Major Deliverables by Calendar Year Technology Services Division Infrastructure Major Deliverables by Calendar Year Year 2002 Network INFRASTRUCTURE Green Screen Technology DELIVERABLES Migrated courthouse network devices to Multi-Protocol

More information

Questions and Information on Centers TWU Service Desk. Please kindly respond to the following for your center.

Questions and Information on Centers TWU Service Desk. Please kindly respond to the following for your center. Questions and Information on Centers TWU Service Desk Please kindly respond to the following for your center. Hours of Operation o Monday Thursday 7:30am to 9:00pm o Friday 7:30am to 5:30pm o Saturday

More information

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact Interact Intranet Version 7 Technical Requirements August 2014 2014 Interact Definitions... 3 Licenses... 3 On-Premise... 3 Cloud... 3 Pulic Cloud... 3 Private Cloud... 3 Perpetual... 3 Self-Hosted...

More information

Introduction to Computer Administration. System Administration

Introduction to Computer Administration. System Administration Introduction to Computer Administration System Administration System Administration System Administration Duties of System Administrator Types of Administrators/Users Operating Systems Supporting Administration

More information

SCOPE: Role Descriptions/Job Profiles

SCOPE: Role Descriptions/Job Profiles SCOPE: Role Descriptions/Job Profiles a) Computing Infrastructure 1. Exchange Administrator Assists with ensuring the availability of email servers and applications, configuring new implementations, and

More information

Rotherham CCG Network Security Policy V2.0

Rotherham CCG Network Security Policy V2.0 Title: Rotherham CCG Network Security Policy V2.0 Reference No: Owner: Author: Andrew Clayton - Head of IT Robin Carlisle Deputy - Chief Officer D Stowe ICT Security Manager First Issued On: 17 th October

More information

About Backing Up a Cisco Unity System

About Backing Up a Cisco Unity System CHAPTER 4 Introduction This chapter describes in general terms backing up a Cisco Unity system. When you back up a Cisco Unity server (and one or more Exchange servers) you need to consider the same issues

More information

Administrative Systems

Administrative Systems Administrative Systems Administrative Systems PCI Infrastructure Services Reference Compliance with the Payment Card Industry s Data Security Standard (PCI DSS) is critical for all merchants who accept

More information

PCGenesis Backup / Reorganization / Restore Checklist

PCGenesis Backup / Reorganization / Restore Checklist PCGenesis Backup / Reorganization / Restore Checklist BACKUP GUIDELINES 1 Include a full backup of K:\*.* in the site s standard server backup process Recommend full backup of K:*.* every night if possible

More information

The Shift Cloud Computing Brings to Disaster Recovery

The Shift Cloud Computing Brings to Disaster Recovery The Shift Cloud Computing Brings to Disaster Recovery Mike Klein President, Online Tech June 21, 2010 Disasters Happen WHY DISASTER RECOVERY? How Do You Recover All of Your Electronic Assets? Recover Your

More information

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Description Technical Services is a service unit in Information Technology Services. The unit: 1. Acquires and distributes new computing

More information

Planning for a Disaster Using Tivoli Storage Manager. Laura G. Buckley Storage Solutions Specialists, Inc.

Planning for a Disaster Using Tivoli Storage Manager. Laura G. Buckley Storage Solutions Specialists, Inc. Planning for a Disaster Using Tivoli Storage Manager Laura G. Buckley Storage Solutions Specialists, Inc. Objective Discuss how DRM assists in the recovery of the ADSM server and clients in a disaster

More information

APS Windows Servers Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy

APS Windows Servers Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy APS Windows Servers Steve Potempa December 13, 2005 Argonne National Laboratory is managed by The University of Chicago for the U.S. Department of Energy Microsoft Windows Active Directory Authentication

More information

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE

More information

BACKUP SOLUTIONS FOR SCHOOLS. Advice and Guidance. ICT Services 42 New Union Street Coventry CV1 2HN

BACKUP SOLUTIONS FOR SCHOOLS. Advice and Guidance. ICT Services 42 New Union Street Coventry CV1 2HN BACKUP SOLUTIONS FOR SCHOOLS Advice and Guidance ICT Services 42 New Union Street Coventry CV1 2HN Revision History and Approval Date Author Version Comments Approval 26/02/2014 Alison York 1.00 Initial

More information

Mary Immaculate. ICT Services. ICT Helpdesk. User Guide

Mary Immaculate. ICT Services. ICT Helpdesk. User Guide Mary Immaculate ICT Services ICT Helpdesk User Guide Table of Contents 1. Introduction 3 2. How To Log A Call With The ICT Helpdesk 3 2.1 Email 3 2.2 Phone 3 2.3 Voicemail 3 2.4 Web Self Service Option

More information

Created By: 2009 Windows Server Security Best Practices Committee. Revised By: 2014 Windows Server Security Best Practices Committee

Created By: 2009 Windows Server Security Best Practices Committee. Revised By: 2014 Windows Server Security Best Practices Committee Windows Server Security Best Practices Initial Document Created By: 2009 Windows Server Security Best Practices Committee Document Creation Date: August 21, 2009 Revision Revised By: 2014 Windows Server

More information

Questions and Answers, PA0950243, Web Hosting and Data Analysis

Questions and Answers, PA0950243, Web Hosting and Data Analysis Questions and Answers, PA0950243, Web Hosting and Data Analysis Question #1: 5.1.4 Key areas of technical expertise: 1) Microsoft Structured Query Language (SQL) Server 2003 Management & Support: There

More information

H.I.P.A.A. Compliance Made Easy Products and Services

H.I.P.A.A. Compliance Made Easy Products and Services H.I.P.A.A Compliance Made Easy Products and Services Provided by: Prevare IT Solutions 100 Cummings Center Suite 225D Beverly, MA 01915 Info-HIPAA@prevare.com 877-232-9191 Dear Health Care Professional,

More information

Sample Technology Assessment Report

Sample Technology Assessment Report ABC Company Pty Ltd 123 Sample Street Sample Town, SAMPLE ### Summary of Findings Revenue Generation 1. Web site is limited to one-page description. The organisation has the opportunity to create a more

More information

University Managed Desktop Program. Desktop Computing Support Framework 343-3362 or 875-6422

University Managed Desktop Program. Desktop Computing Support Framework 343-3362 or 875-6422 University Managed Desktop Program Desktop Computing Support Framework 343-3362 or 875-6422 Overview Commencing [enter department-specific date], desktop computing support will be provided for [enter department

More information

Using the NDMP File Service for DMA- Driven Replication for Disaster Recovery. Hugo Patterson

Using the NDMP File Service for DMA- Driven Replication for Disaster Recovery. Hugo Patterson Using the NDMP File Service for DMA- Driven Replication for Disaster Recovery Hugo Patterson Connectathon 2006 Data Protection Today Clients DMA App Server Tape library Offsite Storage Backup to tape Put

More information

WSU Vancouver Information Technology Service Catalog

WSU Vancouver Information Technology Service Catalog WSU Vancouver Information Technology Service Catalog Overview The VIT Service Catalog documents the technology services and support delivered by VIT to its customers. Included are the general levels of

More information

1. Backup and Recovery Policy

1. Backup and Recovery Policy POLICY TITLE: POLICY #: IT - 2 DATE DRAFTED: 09/23/05 APPROVED DATE: 09/23/05 REVISION DATE: BRIEF DESCRIPTION: Backup and Recovery Policy Minimum requirements for the creation and retention of computer

More information

OFFICE OF THE STATE AUDITOR General Controls Review Questionnaire

OFFICE OF THE STATE AUDITOR General Controls Review Questionnaire OFFICE OF THE STATE AUDITOR Agency: * University Please answer all of the following questions. Where we ask for copies of policies and procedures and other documentation, we would prefer this in electronic

More information

HOSTED EXCHANGE SERVICES & HOSTED SHAREPOINT SERVICES TERMS AND CONDITIONS

HOSTED EXCHANGE SERVICES & HOSTED SHAREPOINT SERVICES TERMS AND CONDITIONS HOSTED EXCHANGE SERVICES & HOSTED SHAREPOINT SERVICES TERMS AND CONDITIONS This agreement is between you, the subscriber to the Hosted Exchange service and/or Hosted Sharepoint service, and Excalibur Technology

More information

2013 USER GROUP CONFERENCE

2013 USER GROUP CONFERENCE 2013 USER GROUP CONFERENCE Server Management Options Managed Services Overview ASP Hosted Overview OpenEdge Management / OpenEdge Explorer OpenEdge Managed Demo Skyward Managed Services The intent of the

More information

RL Solutions Hosting Service Level Agreement

RL Solutions Hosting Service Level Agreement RL Solutions Hosting Service Level Agreement April 2012 Table of Contents I. Context and Scope... 1 II. Defined Terms... 1 III. RL Solutions Responsibilities... 2 IV. Client Responsibilities... 4 V. The

More information

Computer Backup Strategies

Computer Backup Strategies Computer Backup Strategies Think how much time it would take to recreate everything on your computer...if you could. Given all the threats to your data (viruses, natural disasters, computer crashes, and

More information

Job Description. Job Title: Systems Engineer / Network Admin II Reports To: VP of Accounting Department: IT

Job Description. Job Title: Systems Engineer / Network Admin II Reports To: VP of Accounting Department: IT Job Description Job Title: Systems Engineer / Network Admin II Reports To: VP of Accounting Department: IT Summary: The Systems Engineer/Admin support position manages, reviews, evaluates, implements and

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

This policy is not designed to use systems backup for the following purposes:

This policy is not designed to use systems backup for the following purposes: Number: AC IT POL 003 Subject: Backup and Restore Policy 1. PURPOSE The backup and restore policy establishes the need and rules for performing periodic system backup to permit timely restoration of Africa

More information

The Complete Disaster Recovery Plan

The Complete Disaster Recovery Plan The Complete Disaster Recovery Plan Larry Mattox, VC3 1 If A Disaster Strikes, Can You? Provide your services: When your citizens need them the most? At the level needed by your citizens? Recover your

More information

15 Organisation/ICT/02/01/15 Back- up

15 Organisation/ICT/02/01/15 Back- up 15 Organisation/ICT/02/01/15 Back- up 15.1 Description Backup is a copy of a program or file that is stored separately from the original. These duplicated copies of data on different storage media or additional

More information

SOLUTION GUIDE AND BEST PRACTICES

SOLUTION GUIDE AND BEST PRACTICES SOLUTION GUIDE AND BEST PRACTICES Last Updated December 2012 Solution Overview Combine the best in bare-metal backup with the best in remote backup to offer your customers a complete disaster recovery

More information

TECHNICAL VULNERABILITY & PATCH MANAGEMENT

TECHNICAL VULNERABILITY & PATCH MANAGEMENT INFORMATION SECURITY POLICY TECHNICAL VULNERABILITY & PATCH MANAGEMENT ISO 27002 12.6.1 Author: Owner: Organisation: Document No: Chris Stone Ruskwig TruePersona Ltd SP-12.6.1 Version No: 1.1 Date: 1 st

More information

Infrastructure Services from Arrow ECS. Helping our partners generate extra margin and extend their technical abilities

Infrastructure Services from Arrow ECS. Helping our partners generate extra margin and extend their technical abilities Infrastructure Services from Arrow ECS Helping our partners generate extra margin and extend their technical abilities HP Data Protector Health Check Arrow ECS offer a simple Health Express Service for

More information