The Complete Disaster Recovery Plan

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1 The Complete Disaster Recovery Plan Larry Mattox, VC3 1

2 If A Disaster Strikes, Can You? Provide your services: When your citizens need them the most? At the level needed by your citizens? Recover your communications system? Common Disasters More than Hurricanes! External Disasters Tornado Snow/ice Flood Fire Chemical spill Internal Disasters Server hardware failure Disk drive failure Data corruption issues (viruses, controller, application, database, etc.) 2

3 Real World DR Examples City of Mullins TJCOG 2011 and 2012 flood damage to Police Department and City Hall Fire in adjoining non-city building impacted City Hall Fortunately Mullins was part of the MASC Agility program! Water damage to GIS room. Kirby Bowers Executive Director I m glad I moved to the cloud! Fellow tenant (of VC3) water pipe broke Damaged equipment resulting in no HVAC for entire building for one week (20 story building) North Carolina Company Air conditioner condensation pump above server room flooded Hurricane the next month Do You Have a..? Disaster Recovery Plan? Document that defines resources, actions, tasks and data required to manage IT operations in the event of a disruption. Business Continuity Plan? Comprehensive written plan to maintain or resume business in the event of a disruption. 3

4 Components of a solid Daily plan Written plan for daily, weekly, monthly backups Designated person in charge (and a back-up) Backup tapes taken offsite to a secure facility Regularly test backups Run periodic checks of process Review, update and improve your plan The Newest DR Component Agility For the 91 members of SCMIRF SC Municipal Insurance and Risk Financing Fund Within 48 hours of a disaster, Agility will be onsite, providing critical elements needed to maintain continuity of operations: Alternative Office Space Computers and Servers Telephones and Internet via Satellite Desks and Chairs Printers and Fax Machines Portable Generators 4

5 How the Cloud has changed DR DR included in most cloud solutions = lower cost Recovery is immediate! Backs up more than a traditional DR solution Frees up resources formerly dedicated to DR Examples of Cloud Services Web Site Hosting Phone Systems Hosted Desktop 5

6 Cloud based solutions with DR built in 1. Cloud Based Backups 2. Hosted Desktop 3. Hosted Phones 1. Cloud Based Backups Data housed securely with a cloud based provider Never buy backup tapes again Removes human error 6

7 2. Hosted Desktop No loss of data Access anywhere (via Internet) Zero recovery time from disaster to recovery Back to same status as you were before Same look and feel of a traditional solution 3. Hosted phones Redirect/forward your office number to any location you choose Turn your home phone, cell phone or even your hotel room phone into your office phone 7

8 Documented DR and BC Process All processes must be documented Documentation needs to be clear and easy to follow Documentation must be accessible if a disaster strikes Define roles and backups for each role Have a communication plan Schedule regular reviews of your plan Remember, your environment changes! Business Continuity Plan A comprehensive written plan to maintain or resume business in the event of a disruption. 16 8

9 Test! Validate your DR and BC processes! Table top exercises Live testing Simulate disaster conditions Uncovers weaknesses Best training is experience Review, update, improve Checklist for a Solid DR Plan Written plan Designated person in charge Backup tapes taken offsite Regularly test backups Run periodic checks of process Review, update and improve your plan 9

10 Next Steps Find out If you are eligible for Agility If you have a documented DR or Business Continuity Plan Yes: Who knows the most about it? If so, what does it cover? Has it been tested (and when) and/or can it be tested? 3 rd Party review No: Why not? What will be done to put one in place? Assistance putting one together Larry Mattox, VC3 10

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