TVN Service Report June 2014
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- Shanon McLaughlin
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3 Service Availability The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period Periods of scheduled and emergency maintenance are discounted when calculating availability of services Where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures Monthly and annual availabilities falling below 99.7% are highlighted Service Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun Month Rolling Availability Abingdon and Witney College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Activate Learning, Reading College Campus 100% 100% 100% 100% 100% 100% 100% >99.99% 100% 100% 100% 100% >99.99% Activate Learning, Oxford Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Aylesbury College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Buckinghamshire County Council 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Buckinghamshire New University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Defence Academy of the United Kingdom 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% European Centre for Medium-Range Weather Forecasts 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Jisc Collections and Janet Limited, North Leigh 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Medical Research Council, MRC Harwell 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Medical Research Council, David Phillips Building, Polaris House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Natural Environment Research Council, CEH Wallingford 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Natural Environment Research Council, Joint Research Council HQ 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 2
4 Service Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun Month Rolling Availability New College Swindon 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Newbury College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Oxford Brookes University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Oxfordshire County Council 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Reading Borough Council, Personal & Community Development Royal Borough of Windsor and Maidenhead, York Stream House 100% 100% 100% 100% 100% 100% 100% >99.99% 100% 100% 100% 100% >99.99% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Royal Borough of Windsor and Maidenhead, Tinkers Lane 100% 100% 100% 100% 100% 100% 100% >99.99% 100% 100% 100% 100% >99.99% Ruskin College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Slough Borough Council, Personal & Community Development 100% 100% 100% 100% 100% 100% 100% >99.99% 100% 100% 100% 100% >99.99% Swindon College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% The Henley College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% The Numerical Algorithms Group Ltd 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% The University of Reading, Henley Business School 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% The University of Reading 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% United Kingdom Atomic Energy Authority, Reading 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Oxford, Nuffield Department of Obstetrics and Gynaecology 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% University of Oxford, Bodleian Facility 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% <12 Months University of Oxford 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 3
5 Service Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun Month Rolling Availability West Nottinghamshire College, Banbury 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 92.37% 100% 100% 100% 100% <12 Months 4
6 Connection outages this month outages are included in this table - only unscheduled maintenance is counted against availability. Connection Start Date and End Date and Parking Duration Fault Type Description Jisc Collections and Janet Limited, North Leigh 04/06/ :38 04/06/ :19 00:00 00:41 Customer Environment Power issues at Jisc Procurement Reading Borough Council, Personal & Community Development 11/06/ :24 11/06/ :34 00:00 00:10 Customer Environment Power issues at Reading Borough Council, PCDL connection Medical Research Council, MRC Harwell 24/06/ :00 24/06/ :20 00:00 00:20 Abingdon and Witney College 24/06/ :00 24/06/ :20 00:00 00:20 Defence Academy of the United Kingdom 24/06/ :00 24/06/ :20 00:00 00:20 Newbury College 24/06/ :00 24/06/ :20 00:00 00:20 maintenance within TVN maintenance within TVN maintenance within TVN maintenance within TVN Medical Research Council, David Phillips Building, Polaris House 24/06/ :00 24/06/ :20 00:00 00:20 maintenance within TVN Natural Environment Research Council, CEH Wallingford 24/06/ :00 24/06/ :20 00:00 00:20 maintenance within TVN Natural Environment Research Council, Joint Research Council HQ, Polaris House 24/06/ :00 24/06/ :20 00:00 00:20 maintenance within TVN 5
7 Connection Start Date and End Date and Parking Duration Fault Type Description Buckinghamshire County Council, Personal & Community Development 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN Oxford Brookes University, via Banbury Road 24/06/ :24 24/06/ :44 00:00 00:20 University of Oxford, Link 2 24/06/ :24 24/06/ :44 00:00 00:20 University of Oxford, Link 1 24/06/ :24 24/06/ :44 00:00 00:20 The Numerical Algorithms Group Ltd 24/06/ :24 24/06/ :44 00:00 00:20 Aylesbury College, via Oxford 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN maintenance within TVN maintenance within TVN maintenance within TVN maintenance within TVN Natural Environment Research Council, Joint Research Council HQ, North Star House 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN Oxfordshire County Council, County Hall 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN University of Oxford, Nuffield Department of Obstetrics and Gynaecology 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN Jisc Collections and Janet Limited, North Leigh 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN 6
8 Connection Start Date and End Date and Parking Duration Fault Type Description Ruskin College 24/06/ :24 24/06/ :44 00:00 00:20 Activate Learning, Oxford Campus 24/06/ :24 24/06/ :44 00:00 00:20 maintenance within TVN maintenance within TVN United Kingdom Atomic Energy Authority, Reading, via Reading maintenance within TVN The University of Reading, Henley Business School maintenance within TVN Royal Borough of Windsor and Maidenhead, York Stream House maintenance within TVN Buckinghamshire New University, via Reading maintenance within TVN The University of Reading, Mathematics and IT Services maintenance within TVN European Centre for Medium-Range Weather Forecasts, via Reading maintenance within TVN The Henley College maintenance within TVN 7
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