ONE CALL CENTER REPORT
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3 ITIC Mobile
4 HTML Version of Excavators Ticket HTML format for proper display on any device Allows for different fonts, colors and embedded links Printed copies use greyscale
5 TicketLINK Enhanced for ETM Excavator TicketLINK Access to all tickets Ability to upload files after the fact Ability to set an Excavator status Ability to add notes to the request
6 Software Update Summary SOFTWARE 1 major map software upgrades 30 minor map software upgrades 1 communications package upgrade ticketing application upgrades ITIC Mobile full release
7 Network Update Summary NETWORK MPLS Upgrade Wireless failover Remove single point of failure Fiber to building Increase available bandwidth
8 Map Update Summary Heat Map to identify areas of concern adds/edits YTD Tiger 2014 centerline road data in process with annual database updated
9 Parcel Update Summary Complete Parcel - Complete Boone Crawford Warren Clay Ste. Genevieve Audrain
10 Parcel Update Summary In progress Parcel In Progress Dunklin Scott Lawrence
11 Parcel Update Summary Counties % Inbound Volume Parcel Complete % Parcel In Progress % Parcel Avail % No Parcel Avail % %
12 Inbound Statistics Inbounds By Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 3 Yr Avg Diff 15.19% 13.26% 31.03% 31.17% 21.77% 17.56% 22.40% 5.81% 17.42% 13.60% 4.60% 0.00%
13 Outbound Statistics Outbounds By Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 3 Yr Avg
14 Ratio Statistics Ratio By Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 3 Yr Avg
15 YTD Summary SUMMARY 40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTD Ins 15.19% 13.26% 31.03% 31.17% 21.77% 17.56% 22.40% 5.81% 17.42% 13.60% 4.60% 0.00% 20.17% Out 19.06% 18.58% 35.21% 33.72% 26.85% 23.18% 26.91% 9.06% 22.03% 16.78% 9.55% 0.00% 26.95% Ratio 3.37% 4.70% 3.19% 1.95% 4.17% 4.78% 3.68% 3.07% 3.93% 2.80% 4.73% 0.00% 5.64%
16 YTD Summary Month Ins Outs Ratio ITIC % Release ASA Aban % Avg Call Tm Jan % 71.29% % 303 Feb % 73.10% % 306 Mar % 69.40% % 349 Apr % 71.06% % 347 May % 71.71% % 321 Jun % 72.51% % 319 Jul % 72.72% % 321 Aug % 72.46% % 327 Sep % 74.05% % 321 Oct % 74.41% % 319 Nov % 73.90% % 306 Dec % 0.00% % 0 YTD % 72.37% % 324
17 Law Changes Ticket Status LTM for reporting ticket status 1185 district receive electronically 784 signed up (66%) 401 remaining (33%)
18 Law Changes Extended Start Time Extended Start Time Process Utility initiates request for additional time by using a link that sends a static or fax to the excavator. The excavators responds by using a link contained in the received to extend the star time. The same ticket number is re-issued, with extended start time, to all utilities using an EXTENDED START TIME header.
19 Law Changes Extended Start Time Extended Start Time Process 1 Utility initiates request for additional time by using a link that sends a static or fax to the excavator.
20 Law Changes Extended Start Time Extended Start Time Process 2 The excavators responds by using a link contained in the received to extend the star time.
21 Law Changes Extended Start Time Extended Start Time Process 2 The excavators responds by using a link contained in the received to extend the star time.
22 Law Changes Extended Start Time Extended Start Time Process 3 The same ticket number is re-issued, with extended start time, to all utilities using an EXTENDED START TIME header.
23 The Future ISITE NTMS Merge Next Generation ITIC Violation Reporting Improved GIS capabilities Facility Centerline Data Defined Notification Areas Virtual Polygons
24 An Idea Is Born!
25 An Idea Is Born!
26 Facility Centerline Project
27 Facility Centerline Project
28 Facility Centerline Project
29 Facility Centerline Project
30 Boundary Notification
31 Defined Notification
32 Boundary vs Defined Notification
33 Data Analysis Boundary Coverage
34 Data Analysis Defined Coverage
35 Data Analysis Tabular NEW SCREENED
36 Data Analysis Geospacial
37 Data Analysis Summary 1990 Tickets Buffer Ticket Reduction % Reduced 25 ft % 50 ft % 100 ft % Buffer Reduction Reduced New 25 ft ft ft
38 Virtual Polygons Dynamic Notification Default Notification
39 Virtual Polygons Dynamic Notification Default Notification + 25ft conditional trigger
40 Virtual Polygons Dynamic Notification Default Notification + 25ft conditional trigger + 50ft conditional trigger
41 Q U E S T I O N S or C O M M E N T S? Tyler Nesheim office cell tyler@occinc.com
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COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
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