IFS Online Documentation

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Cynthia Tate
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2 IFS Online Documentation & Distributed Development FTI Autumn Meeting Linköping, October 2009

3 Presenters Ulrika Bergman Documentation Manager Isabella Pertmann Product Documentation Manager 3

4 IFS at a glance Industrial and Financial Systems One of the world s leading providers of component-based business software Founded in 1983 Headquarters in Linköping, Sweden Listed on the Stockholm Stock Exchange Number of customers: > Number of IFS Applications users: > Represented in more than 50 countries on all continents, through 59 subsidiaries and more than 70 offices, as well as distributors Number of employees: (August 31 st 2009) 4

customers: > 2 000 Number of IFS Applications users: > 600 000 Represented in more than 50 countries on all

5 Our philosophy Vision To have the most satisfied customers in the industry and be known for making advanced technology easy. Mission IFS and partners develop and implement component-based business solutions, IFS Applications, which enable large and midsize organizations worldwide to obtain greater returns. Values Simplicity Professionalism Commitment 5

Mission IFS and partners develop and implement component-based business solutions, IFS

6 Product Development & Support Norway Sweden Poland Sri Lanka > 700 employees 6

7 IFS in Sri Lanka Commenced operations in 1997 Started with 26 employees 600 employees as of today One of the largest software development companies in Sri Lanka One of the biggest employers of IT graduates in the country Areas of Work Product Development & Support Worldwide offshore consulting services Sales & Consulting Flat & informal organizational culture 7

employers of IT graduates in the country Areas of Work Product Development & Support

8 IFS Online Documentation 8

9 IFS Online Documentation Context & Integration IFS Applications Documentation What s This? Setup Guides Documentation Window Descriptions Documentation Activity Descriptions Training Material Course Navigator Sample Models Activity Diagrams Process Models! Documentation Topic Descriptions Training Material Products Navigator Documentation Process Descriptions 9

Training Material Course Navigator Sample Models Activity Diagrams Process Models!

10 Facts & Figures IFS Online Documentation IFS Applications Sample Models terms text documents What s This Window Desc. Activity Desc. Process Models! Activity Diagrams Translated Topic Desc. Process Desc. into 10 languages 10

What s This Window Desc. Activity Desc. Process Models!

11 Facts & Figures Training Material Training Material Products Navigator Training Material Course Navigator training presentations Intro. Lessons Basic Lessons Key Lessons Extended Lesson Initial Exercises Course Desc. Tips & Tricks Training Data 11

12 This is IFS Online Documentation Online documentation (F1) Process models Training Material What s This? (Shift + F1) Documentation Framework 12

13 This is IFS Online Documentation 13

14 This is IFS Technical Online Documentation documents 14

15 IFS Training Material 15

16 IFS Training Material 16

17 IFS Training Material 17

18 Distributed Development 18

19 Distributed Development Development across worksites or locations. Working collaboratively using , Net Meeting, Web conference system, MSN and telephone. Norway Sweden Poland Sri Lanka > 700 employees 19 19

Working collaboratively using e-mail, Net Meeting,

20 How is the work being performed? Agile methodology Small project teams Short iterations Online Doc&TM integrated in the projects Line support to the project teams 20 Wish Could Should Must Analyze Design Implement Test

Online Doc&TM integrated in the projects Line support

21 Time Zone Challenge Shared Working Time SE/SL (green area) Lunch Sweden Sri Lanka Lunch Key customers in Sweden, US, UK, Germany Shared Time: 9 3,5 1 1 = 3,5 hours 21

22 Documentation Organization Roles and functions 1 Documentation Manager 4 Product Documentation Managers 17 Technical Writers 2 Linguistic Reviewers 8 Term Owners + Functional Designers, Business System Analysts, Software Engineers etc Sweden Sri Lanka 22

23 Documentation Organization Documentation Manager What type of documentation should we produce? How are we going to produce it? Guidelines, rules, directives, process Support R&D Development projects and Support with directives and knowledge Product Documentation Manager One PDM per product area (4) Responsible for that guidelines etc is followed Support to TW in their daily work Responsible for content and quality 23

24 Product Documentation Manager Forum The Documentation Manager is the chairman of the Documentation Forum Improve processes, cross-product decisions and directives Leads the cross-product work for Product Documentation Managers Purpose To conciliate the documentation in the product groups Strategic outlook business cases regarding documentation Develop and maintain united guidelines 24

25 Knowledge sharing Exchange program in Sri Lanka to visit Linköping One month at a time 2 apartments 8 people at a time Acting hosts 25

26 Visiting Sri Lanka Offices in Colombo (main office) and Kandy > 600 employees Regular trips 26

27 IFS Office in Colombo 27

28 New office in Kandy Started in November 2008 Solve the space issue in Colombo Attract more students from the university in Kandy 28

29 Visiting the IFS office in Colombo IFS Guest House Breakfast Living room Cable TV/Video Daily papers Laundry services 29

30 Lunch at the IFS office in Colombo 30

31 Car park at IFS office in Colombo 31

32 Lessons Learned Teams Communication & Collaboration on different sites As a team member, invest in personal relations! Don t cut the traveling budget Working phone lines are CRITICAL Flexible lunch times can make a difference Team Empowerment 32

33 Success factors Built from start Committed people Exchange program Open dialog 33

34 IFS Solutions for the agile enterprise 34

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