This is how you use our Netbank

Transcription

1 Netbank This is how you use our Netbank Bank. Forsikring. Og deg. BANK. Forsikring. OG DEG.

2 2 Nettbank Our Netbank brings the Bank into your own lounge Through the Netbank, you can do a number of banking transactions and access many banking services yourself at any time during the day or night. Advantages and benefits of our Netbank It gives you a complete overview of your customer relationship with the Bank. You can pay bills and make transfers between your different accounts when it suits you. It is easy to establish savings agreements, and to buy and sell shares and unit trust certificates. You can calculate yourself the price of, or buy new, or change existing non-life insurance. This enables you to communicate safely and securely with us at the Bank. If you use our Netbank, your bank is never closed.

3 Nettbank 3 Logging on 1. In order to log onto the Netbank you click on Logg inn (Log on) in the light blue log-on box at the top left on our Internet pages 2. Type an 11-digit date of birth in the log-on box which appears on the screen. Click on Gå videre (Proceed to the next step). You will now see a security warning. You have to click on Ja (Yes). 3. Type the security code and personal password in the box which appears. Click OK. Security code and personal password In order to produce the security code, insert your Visacard into the blue BankID card-reader and push the button at the bottom. Your personal password for BankID has been provided for you by the Bank. When you log on for the first time, you may change this to a password which you choose yourself. Problems with logging on? If you experience problems with logging on it may be because you do not have the correct version of Java installed on your computer. An updated version may be downloaded from A more detailed description of how to download Java may be found on

4 4 Nettbank Paying bills When you want to pay bills, you choose Betale regninger (Paying bills) under the menu item, Betaling (Payment). Type the correct information in the payment picture which appears. For approval When all information is in place, you press the button Legg til godkjenning (For approval). The payment then appears under Betalinger til godkjenning (Payments for approval). If you have to pay several bills, fill in again the correct information in the payment picture at the top of the page, before you press Legg til godkjenning (For approval). This payment will also then appear under Betalinger til godkjenning (Payments for approval). When you have prepared all the bills to be paid for approval, you must click on Start godkjenning (Start approval) at the bottom of the page. Approval with BankID You will now see a box for BankID signing. Verify that the contents in the payment instructions are correct, before you tick off in the space called Jeg har lest og forstått innholdet (I have read and understood the contents). Click on Neste (Next). You must now use your card reader and card in order to get a new security code. Also add your BankID password. Remember to check that the recipient s account number is correct before you approve the payment. Then click on Signér (Sign), and the payment is done. Use the recipients register We would recommend that you use the recipients register (mottaksregister) actively. You find this under the menu item Betaling (Payments). In the recipients register you can put all regular recipients. By selecting pre-defined recipients, there is no risk of you writing in the wrong account number for the recipient in question.

5 Nettbank 5 Transfer between your various own accounts In order to transfer money between your various own accounts you select Overfør mellom egne kontoer (Transfer between own accounts) under the menu item Betaling (Payments). Type in the correct information inside the picture which appears on the screen. For approval When you have selected the accounts from which payments are to be made and the accounts to which payments are to be made, the due date and the correct amount, please click Legg til godkjenning (For approval). The payment then goes into Overføring til godkjenning (Transfers for approval). If you are making several transfers, please type in the correct information again at the top of the page, before clicking Legg til godkjenning (For approval). This transfer too will be included under Overføringer til godkjenning (Transfers for approval). At the end, click on Godkjenn overføring (Approve transfer) at the bottom of the page. Regular transfers between own accounts If you want to make regular transfers between your various own accounts, for example a monthly transfer from your salary account to a budget account, you select the time interval in the pull-down menu for the area Gjenta overføring? (Repeat transfer?). The transfer will then be made according to the desired time interval. (No) (No) (Weekly) (Every second week) (Monthly) (Quarterly) (Every half year) (Annual)

6 6 Nettbank Regular payments Both when you pay bills and when you make transfers between your various own accounts, you may decide to repeat the activity by selecting the desired time interval in the pulldown menu for Gjenta betaling? (Repeat payment?) and Gjenta overføring? (Repeat transfer?) respectively. You find an overview/summary of all your regular payment agreements (standing orders) by selecting Betalingsavtaler (Payment agreements) under the menu item Betaling (Payments). Giro Agreement and e-invoice Under Betalingsavtaler (Payment agreements) you will also find an overview/summary of ongoing Giro Agreements and e-invoice Agreements, in addition to proposals for new Giro Agreements and e-invoice Agreements. This is also where you change or delete a Giro Agreement or an e-invoice Agreement. You will also be given proposals for new Giro Agreements or e-invoice Agreements when you pay a bill to a payment recipient who has such agreements. This makes it simple for you to start using automated payment solutions, which can help make your everyday life simpler. When you receive a new e-invoice you are alerted to this at the top of the summary page when you log onto our Netbank. You may also choose to receive notice of a new e-invoice via . You will also find a separate menu item called efaktura (e-invoice) under Betaling (Payments). Here you find information about the e-invoice service, a summary of e-invoice issuers and e-invoice files. By choosing efakturautstedere (e-invoice issuers), you may yourself introduce new e-invoice agreements. Payments and due dates Payments recorded according to due dates, either by registering a bill according to its future due date, a Giro Agreement or an approved e-invoice, may be found in the due date register, under the menu item Betaling (Payments). You will also find a summary of all payments made under the menu item Betaling (Payments).

7 Nettbank 7 Post box Under the menu item Postboks (Post box), you will find an option called Innboks (In-box). Here you will find messages etc. from the Bank. We recommend that you check your in-box at regular intervals. Secure dialogue with the Bank Under the in-box you will find an option called Skriv beskjed (Write message). Here you may create a written message to the Bank. By sending a message through the post box you may rest assured that your message does not end up in the wrong place. At the same time, we at the Bank know for certain that the message has been written by you, as the logging-on mechanism for our Net bank, BankID, is regarded as your personal signature. Free security package As a Netbank user at SpareBank 1, you may download free of charge Norman s newest security software package, Norman Security Suite, which was judged to be the best of the Internet security packages tested in the November issue of PC World in Access to downloading may be found in the grey box on the left hand side of the in-box page.

8 02244 SMS-bank You may obtain various account information through SMS, without having to identify yourself with BankID. You send a given code word to and receive an immediate reply. Your SMS-message must include a code word, account number and telephone bank code. Both upper and lower case letters may be used in the message, which may look like this: balance The following code words are available: Code word SALDO (Balance): Disposable balance including the last transactions. Code word OVERFØR (Transfer): Transfers between own accounts and predefined recipients. Code word FORFALL (Duedate): Summary of payments according to due dates Code word ENDRE (Change): Change personal code. Mobile bank With a mobile bank, you have access to the most frequently used Netbank services also on your mobile telephone. If you have Net-bank and telephone bank agreements with us, it is easy to make use of the mobile bank. Send an SMS message with code word Mobilbank (Mobilebank) to You will then immediately receive a link to the mobile bank. Store the link as a book mark. In order to log onto the mobile bank, you require your date of birth-/personal number (11 digits), the security code from card and card reader and your telephone bank code. Contact our Customer Centre Telephone: From abroad: @snn.no Opening times Weekdays from to Saturdays from to Would you like to know more about our services? Send us an SMS with codeword SNN to LUNDBLAD MEDIA AS,