Do not write usernames, passwords or PINs on this document.

Size: px
Start display at page:

Download "Do not write usernames, passwords or PINs on this document."

Transcription

1 Do not write usernames, passwords or PINs on this document.

2 Table of Contents Table of Contents... 1 Introduction... 2 Traveler s Checklist... 3 Equipment Used for Safety in Remote Areas4 Traveling Without a Laptop?... 5 Enterprise Help Desk... 6 Setting up an ISP Account... 8 Connecting with an Internet Phone... 8 Visiting an Office on TNC s Network? Visiting an Office off TNC s Network? Visiting the TNC Worldwide Office Accessing Voic International Calling Information International Power Chart Helpful TNC Information & Links Helpful Travel Websites , The Nature Conservancy 1

3 Introduction If you are on a TNC computer and can access the Internet, you can connect to most TNC information services. This document describes how a traveler can access: TNC's Intranet TNC TNC Network files Obtain Computer support Access Voice Mail These solutions will also work for remote staff and home-based workers working on TNC owned PCs. Note: If you are using a public Internet Kiosk or a non-tnc computer, you will be able to access your , but will have limited access to other TNC resources. 2008, The Nature Conservancy 2

4 Traveler s Checklist Before leaving the office make sure that: 1. Your laptop is set up for travel: Modem/Network/Wireless Network card working properly Working ISP account or a network at your destination 2. You have all the accessories that you need: Phone and/or network cords Female-to-female RJ14 connector for when the existing phone line is too short Surge Protector Modem saver or phone line checker 3. International travelers may also want: Universal power adapter Universal phone adapter ipass Access points (www.ipass.com, in the top menu, click Access Points) 4. Your TNC accounts and permissions are setup properly 5. You ask what type of connectivity is available at your destination. 6. You back up your data before you leave. 2008, The Nature Conservancy 3

5 Equipment Used for Safety in Remote Areas Contact your local TIS support provider with questions regarding any of these devices. Satellite Phone GPS unit Radio SPOT (http://www.findmespot.com) Argos Buoy (boating) Map Compass Flashlight & extra batteries First Aide Kit 2008, The Nature Conservancy 4

6 Traveling Without a Laptop? If you are traveling without a laptop you can still access some TNC Resources. can be accessed at .TNC.ORG and the TNC Intranet at REMOTE.TNC.ORG, you ll just need to find a computer with an Internet connection. Notes: 2008, The Nature Conservancy 5

7 Enterprise Help Desk Help is only a phone call away. If you need computer related assistance at any time please contact the Enterprise Help Desk and be sure to include a valid phone number for how to contact you while traveling. The Help Desk is open: Support in English is available 24 hours, 7 days a week Support in Spanish is available, Monday through Friday from 6:00 AM to 9:00 PM Eastern Time, and Saturday from 8:00 AM to 5:00 PM Eastern Time. To contact the Enterprise Help Desk: Toll free U.S. telephone number: Long distance number: Fax: To schedule a time for the EHD to call you: (be sure you enter your complete phone number, including the country code) , The Nature Conservancy 6

8 To chat live via the Internet with a Help Desk Agent (during normal business hours): Notes: 2008, The Nature Conservancy 7

9 Setting up an ISP Account If you are traveling to a location that does not have a network with Internet connectivity, you may need to dial-up to an Internet Service Provider (ISP) to connect to and access the Internet. Fortunately, TNC has two programs that provide such service. Before you setup a personal ISP account, check with your program to find out if a multi-user generic account is available for your use. Connecting with an Internet Phone Some Internet smart phones, such as a Blackberry device, can be used as a modem, a practice commonly referred to as "tethering". This allows you to connect to the Internet on your computer via USB through the Blackberry. However, the service is carrier dependent, and will require an additional fee per month as well as a software application that will be installed on your computer. Be sure to work with your TIS support person prior to your trip to set this up. 2008, The Nature Conservancy 8

10 Domestic US Travel MCI Internet Dial Corporate (CorpDial) Accounts MCI CorpDial provides dial-up ISP accounts within the U.S. Complete information can be found on TNC s Intranet: Creating an MCI CorpDial Account To request an MCI CorpDial account, complete a CorpDial Account Request Form (available on TNC s Intranet). Be sure to fill in your billing information and account profile. You will be billed monthly for this service regardless of usage. the completed form to MCI Access Manager Software Access Manager is a software program for use with MCI CorpDial dialup accounts. This program will allow you to look up local access numbers and then connect to your account. Once you ve installed Access Manager, you can search for numbers by city, state, country or area code. You can download the complete Access Manager user's guide from the TNC Intranet (http://software.tnc/mci). 2008, The Nature Conservancy 9

11 International Travel ipass Accounts ipass is a remote access service (to be used by International traveling staff only) that allows you to connect to the internet from anywhere in the world. (See: for their Points of Access). Creating an ipass Account To sign up for ipass, fill out a TIS Network Access Account Request Form and check the ipass account, provide a budget center number, and fax it to the Enterprise Helpdesk. When do I use ipass? ipass has been provided to TNC employees only to use when no other connectivity option is available. Please be aware, ipass is a very expensive option. Many times there is local connectivity in hotels (even in our remote sites) and many offices also have local dialup accounts that they allow visitors to use. 2008, The Nature Conservancy 10

12 How is ipass billed to me? ipass is billed directly to your budget center number. Be sure you have your manager s approval before you request an account. How much is it per session? ipass charges you for every minute you are connected. In many countries phone calls are billed by the minute. An hour of the internet can end up costing hundreds of dollars. Keep in mind that the charges per minute/hour that are assigned in hotels are extra from the time that you are on line. Please ask the hotel reception for details when calling from your hotel room. 2008, The Nature Conservancy 11

13 Visiting an Office on TNC s Network? If you are in a location already connected to TNC then chances are you connect to TNC resources like you always have. Unless, of course, you come from an office that doesn t have a permanent connection to TNC s network. Please be aware that the speed of your connection to the Internet will help determine the performance of the PC. Accessing Your Files All of our Linux file and print servers can be accessed remotely. 1. Start your web browser and enter the server name in the Address bar. Some sample addresses: World Wide Office -- wo.tnc Michigan Field Office -- mifo.tnc Jakarta Field Office -- idnjak.tnc 2. You will see a welcome screen for that server. Click a link to go a specific folder. The Public directory does not require an ID/password. All other directories will require you to login using your Linux ID/password, for that server, to open a folder. 2008, The Nature Conservancy 12

14 3. If prompted to login again, click Cancel. 4. To go to your personal U drive, use <server name>.tnc/~<your user name>. Simón Bolivar s U drive at the Peru Field Office pelim.tnc\~sbolivar George Washington's U drive at the Michigan Field Office -- mifo.tnc/~gwashington Accessing the Intranet 1. Start your web browser. 2. In the address bar enter: Accessing TNC Available Applications You can connect to these resources just as you always have. Notes: 2008, The Nature Conservancy 13

15 Visiting an Office off TNC s Network? If you are visiting a location that does not have a pre-established connection to TNC then you will have to establish a network connection yourself before you can access to TNC resources. Connecting to an ISP Before you can access TNC resources you must establish a connection with an ISP. The ISP service allows you to reach the Internet, and in turn TNC s Intranet. Following the instructions given to you when you created your ISP account connect to your ISP. Please be aware that the speed of your connection to the Internet will help determine the performance of the PC. 2008, The Nature Conservancy 14

16 Connecting Safely to a Public Wireless Hotspots To make network access easier for their users, public hotspots typically leave all security turned off. This means that all the data you send from a hotspot is probably unencrypted, and that anyone sitting within range of the wireless LAN can access your computer. Therefore, when you unwind at a café, airport, or other public location, a few simple measures will help enhance your security. 1. Ensure your Symantec firewall is running. 2. Do not connect to "computer-to-computer" or ad-hoc networks. 3. Only perform financial transactions over secure servers. These servers are marked by a lock that appears in your browser. They also start with "https" instead of "http." 4. Turn off file and print sharing on your computer. 5. Turn off your WiFi antenna when you're not deliberately using a wireless network. Connect your VPN The VPN provides an easy-to-use, browserbased access to internal TNC web sites from the Internet. 2008, The Nature Conservancy 15

17 1. Start your web browser. 2. In the address bar enter: https://remote.tnc.org. 3. Enter your username and password. 4. Select Log in. Once connected you can browse to any TNC Intranet site you want. Accessing Your Files You may access your files just as you did in the previous section. Accessing Outlook - If you are traveling with your TNC laptop, connect to the local area network, open Outlook and read/send just as you do normally. Other If you usually have your mail forwarded to another account, contact your ISP for information on checking remotely. Most ISPs have a web interface that allows remote checking of . If you do not have your laptop with you and your is not forwarded to another account, use Outlook Web Access to check your , The Nature Conservancy 16

18 Outlook Web Access (OWA) OWA provides access to your Inbox via a Web browser. It is to be used while connected to the Internet. All you need is a PC that is connected to the Internet. To access OWA 1. Open a web browser and in the Address bar enter https:// .tnc.org. 2. When prompted, enter in your address and password. 3. Click OK. Notes: 2008, The Nature Conservancy 17

19 Visiting the TNC Worldwide Office TNC s Worldwide Office is located at: 4245 North Fairfax Drive Suite 100 Arlington, VA The Reception Desk can be reached at: (703) Hotel information is found at: html Directions to WO can be found at: The TNC Intranet provides a page specifically for WO visitors , The Nature Conservancy 18

20 Accessing Voic To access your office s voice mail system be sure you have the correct information before you go. Check to see if your office s phone system has a reference card you can use while traveling. International Calling Information The following table provides basic reference information for each country where TNC currently has offices. The International Direct Dialing (IDD prefix) is the international prefix needed to dial a call FROM the country listed TO another country. It is followed by the country code (code used when dialing TO that particular country FROM another country). Example: IDD Prefix + Country Code + Area Code + Number 2008, The Nature Conservancy 19

21 Country IDD Prefix Country Calling Code Australia 0011 (Voice calls) 0015 (Fax calls) +61 Bahamas Belize Bolivia 0010 (ENTEL) 0011 (AES COMMUNICATIONS BOLIVIA) (TELEDATA) 0013 (BOLIVIATEL) Brazil 0014 (Brasil Telecom) 0015 (Telefonica) 0021 (Embratel) (Intelig) 0031 (Telemar) Canada Chile China Colombia 005 Orbitel 007 ETB 009 Telecom +57 #555 Bellsouth #999 Comcel Costa Rica Dominican Republic Ecuador , The Nature Conservancy 20

22 Country IDD Prefix Country Calling Code Great Britain 00 (including ISDN) +44 Grenada Guam Guatemala Telefonica Telgua Honduras Hong Kong PCCW Hutchison New World Indonesia 001, Voice Over +62 Internet (VOIP) Jamaica Japan 001 (KDD) 010 (MYLINE/MYLINE PLUS) 0061 (Cable & +81 Wireless IDC) 0041 (Japan Telecom) Mexico Micronesia Moldova Nicaragua Palau , The Nature Conservancy 21

23 Country IDD Prefix Country Calling Code Panama 00 Cable & Wireless Telecarrier Clarocom Papua New Guinea Paraguay Peru Pohnpei Solomon Islands U.S. Virgin Islands USA Venezuela 00 - DEFAULT Etelix CANTV Convergence Comunications Telcel, C.A Totalcom Venezuela Orbitel de Venezuela, C.A. ENTEL Venezuela LD Telecomunicaciones, , The Nature Conservancy 22

24 Country IDD Prefix C.A Telecomunicacikones NGTV Veninfotel Comunicaciones Country Calling Code For more information visit: 2008, The Nature Conservancy 23

25 International Power Chart When traveling internationally, you will need to know the power voltage and frequency of the countries you are visiting. A full description of international voltages and necessary adapter types can be found online at: Make sure you have a plug adapter to deal with the different outlet configurations. TIS recommends a multiple-plug configuration unit that can provide multiple configurations on one unit. 2008, The Nature Conservancy 24

26 Helpful TNC Information & Links Telephone the TNC Enterprise Help Desk: Toll-free US telephone number: Long distance number: the Enterprise Help Desk: Other means of contacting the Enterprise Help Desk: Note: You must be connected to TNC s network or running VPN. TNC Intranet: Note: You must be connected to TNC s network or running VPN. TNC via the Internet: https:// .tnc.org TNC VPN: https://remote.tnc.org TNC Travel offices: 2008, The Nature Conservancy 25

27 Note: You must be connected to TNC s network or running VPN. ConserveOnline: Deltek Timesheets: https://tns.hostedaccess.com/deltektc/we lcome.msv 2008, The Nature Conservancy 26

28 Helpful Travel Websites Currency Converter International Power Chart Diseases What to pack Travel Warnings Time Zones 2008, The Nature Conservancy 27

29 Notes: 2008, The Nature Conservancy 28

30 If you have comments, changes, corrections, or additions, please them to Version 1.2 June 2008

Fibe Internet Connection Hub Reference Guide

Fibe Internet Connection Hub Reference Guide Fibe Internet Connection Hub Reference Guide FibeInternet_ConnectionHub_ReferenceGuide_Eng_V7 1 Bell Internet Service Agreement Use of the Bell Internet service is subject to the terms and conditions of

More information

Dial 00-800-0010, when prompted to enter calling number, enter 800-544-6666 American Samoa 1-800-544-6666 Number can be dialed directly Angola 0199

Dial 00-800-0010, when prompted to enter calling number, enter 800-544-6666 American Samoa 1-800-544-6666 Number can be dialed directly Angola 0199 National Financial Services International Calling Instructions Albania 00-800-0010 Dial 00-800-0010, when prompted to enter American Samoa 1-800-544-6666 Number can be dialed directly Angola 0199 Dial

More information

Document History. Version Date Name Description. Edward Howard Aisha Shiddat 12/16/2 010. Created GTO Handbook 05/31/2 011.

Document History. Version Date Name Description. Edward Howard Aisha Shiddat 12/16/2 010. Created GTO Handbook 05/31/2 011. Document History Version Date Name Description 1 12/16/2 010 Edward Howard Aisha Shiddat Created GTO Handbook Q3 05/31/2 011 Kristy Lee Minor language edits Q4 9/28/20 11 Kristy Lee Edited Web Conferencing

More information

Installing New Software Using the Online Installer (Backup and Restore Required)

Installing New Software Using the Online Installer (Backup and Restore Required) Installing New Software Using the Online Installer (Backup and Restore Required) Last Updated: September 7, 2010 This chapter provides procedures for installing a new version of the Cisco Video Management

More information

Sales Builder For Windows (SBW) TM

Sales Builder For Windows (SBW) TM Sales Builder For Windows (SBW) TM Version 18.0 Installation Guide For Channel Partners & External Users Updated September 2009 Copyright 2009 Hewlett-Packard Development Company, L.P. The information

More information

WELCOME TO VERIZON HIGH SPEED INTERNET. For a better online experience, start here today.

WELCOME TO VERIZON HIGH SPEED INTERNET. For a better online experience, start here today. WELCOME TO VERIZON HIGH SPEED INTERNET. For a better online experience, start here today. Congratulations on choosing Verizon High Speed Internet the best value in broadband. First of all, be sure to retain

More information

HomeNet. Gateway User Guide

HomeNet. Gateway User Guide HomeNet Gateway User Guide Gateway User Guide Table of Contents HomeNet Gateway User Guide Gateway User Guide Table of Contents... 2 Introduction... 3 What is the HomeNet Gateway (Gateway)?... 3 How do

More information

Using the Remote Desktop Portal

Using the Remote Desktop Portal Using the Remote Desktop Portal The Remote Desktop Portal The ICT Services team have implemented new software to provide staff greater access to College resources when away from the College. The new software

More information

ADSL Wi-Fi Router/modem INSTALLATION GUIDE

ADSL Wi-Fi Router/modem INSTALLATION GUIDE ADSL Wi-Fi Router/modem INSTALLATION GUIDE Welcome! Thank you for choosing Telkom to provide your ADSL service. You have purchased Telkom s ADSL service that enables you to use your existing copper telephone

More information

OPS Data Quick Start Guide

OPS Data Quick Start Guide OPS Data Quick Start Guide OPS Data Features Guide Revision: October, 2014 Technical Support (24/7) - (334) 705-1605 http://www.opelikapower.com Quick Start Guide OPS Data: Beginning today, you have access

More information

for Windows 7 Laplink Software, Inc. Quick Start Guide h t t p : / / w w w. l a p l i n k. c o m / h e l p MN-LLG-EN-15 (REV.

for Windows 7 Laplink Software, Inc. Quick Start Guide h t t p : / / w w w. l a p l i n k. c o m / h e l p MN-LLG-EN-15 (REV. 1 for Windows 7 Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/help E-mail: CustomerService@laplink.com Laplink Software, Inc. 14335 NE 24th Street, Suite 201 Bellevue,

More information

Remote E-mail Access with Outlook 2003 Using RPC over HTTPS

Remote E-mail Access with Outlook 2003 Using RPC over HTTPS Remote E-mail Access with Outlook 2003 Using RPC over HTTPS Information Services now offers full remote access to your Exchange e-mail, calendar, contacts, etc. via the Outlook client without having to

More information

Before we dive in, here are a few terms that will be used throughout this document:

Before we dive in, here are a few terms that will be used throughout this document: Welcome to Houdinisoft! We re glad you re here. Spend a few minutes going through this guide to learn some Houdinisoft basics. We will introduce you to a number of useful Houdinisoft functions and concepts

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Connecting to a Massey Computer using XP s Remote Desktop via VPN

Connecting to a Massey Computer using XP s Remote Desktop via VPN Connecting to a Massey Computer using XP s Remote Desktop via VPN NP 24092009 Contents Introduction... 3 Prerequisites... 3 Minimum Connection Requirements... 3 Related Documents... 3 Help... 3 Step 1

More information

Using the Remote Desktop Portal

Using the Remote Desktop Portal Using the Remote Desktop Portal The Remote Desktop Portal The ICT Services team have implemented new software to provide staff greater access to College resources when away from the College. The new software

More information

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

Experiment # 6 Remote Access Services

Experiment # 6 Remote Access Services Experiment # 6 Remote Access Services 7-1 : Introduction Businesses today want access to their information anywhere, at any time. Whether on the road with customers or working from home, employees need

More information

ZyXEL VoIP 2602HWL - Setup guide

ZyXEL VoIP 2602HWL - Setup guide POWER A/C Adapter 4 3 2 1 PHONE 2 PHONE 1 LINE 2.0 Setup Network 2.1 Click on the Start button on the bottom left hand corner, and then choose Control Panel. ZyXEL VoIP 2602HWL - Setup guide Contents 1.

More information

Control Panel User Guide

Control Panel User Guide December 2011 Copyright by ClearAccess, Inc. All rights reserved. ClearAccess, Inc. reserves the right to revise this publication from time to time without obligation of ClearAccess to notify any person

More information

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection Revised 09/2014 These instructions presume that you already have the Cisco AnyConnect Secure

More information

STOP READ THIS FIRST Creating Your BlackBerry E-Mail Account Guide

STOP READ THIS FIRST Creating Your BlackBerry E-Mail Account Guide RCL40184-8.5x11 12/8/04 12:41 PM Page 1 STOP READ THIS FIRST Creating Your BlackBerry E-Mail Account Guide RCL40184-8.5x11 12/8/04 12:41 PM Page 2 Welcome to your BlackBerry handheld set-up. Follow these

More information

GLOBALINX dta and mobile video

GLOBALINX dta and mobile video GLOBALINX dta and mobile video frequently asked questions HOW DO I SET UP MY GLOBALINX DTA TO BEGIN USING MY SERVICE? If you need to connect your GLOBALINX DTA, a copy of our quick installation guide is

More information

WorldShip 2015. Installation Guide. An easy guide to installing and upgrading WorldShip software.

WorldShip 2015. Installation Guide. An easy guide to installing and upgrading WorldShip software. WorldShip 2015 Installation Guide An easy guide to installing and upgrading WorldShip software. 2000-2015 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks

More information

Installing Logos SSL Certificates on Mobile Devices

Installing Logos SSL Certificates on Mobile Devices Installing Logos SSL Certificates on Mobile Devices Phase 1: Obtain the SSL Certificate You can obtain the SSL certificate in one of 2 ways. Method 1 Download the SSL certificate from it.logostech.net

More information

The How To Roam Guide

The How To Roam Guide Special Edition: The How To Roam Guide All you need to know about staying connected and saving while traveling on business. What s inside: What is roaming? How to manage your data costs when you re roaming

More information

UAG Series. Application Note. Unified Access Gateway. Version 4.00 Edition 1, 04/2014. Copyright 2014 ZyXEL Communications Corporation

UAG Series. Application Note. Unified Access Gateway. Version 4.00 Edition 1, 04/2014. Copyright 2014 ZyXEL Communications Corporation UAG Series Unified Access Gateway Version 4.00 Edition 1, 04/2014 Application Note Copyright 2014 ZyXEL Communications Corporation Table of Contents Scenario 1 How to Activate a Paid Access Hotspot...

More information

Setting Up And Sharing A Wireless Internet Connection

Setting Up And Sharing A Wireless Internet Connection In this chapter Sharing an Internet Connection Issues and Opportunities Different Ways to Share Sharing Your Internet Connection with Others: Creating Your Own Public Wi-Fi Hot Spot 7 Setting Up And Sharing

More information

802.11n Wireless Broadband Router WNRT-625

802.11n Wireless Broadband Router WNRT-625 802.11n Wireless Broadband Router WNRT-625 Quick Installation Guide Table of Contents Introduction... 3 Package Content... 4 Hardware Installation... 5 Web Configuration... 8 Further Configuration...11

More information

INTERNATIONAL DIALING CODES

INTERNATIONAL DIALING CODES INTERNATIONAL DIALING CODES Disclaimer: South African Airways is not responsible for the accuracy of the information below. Below is a table listing Country Codes, IDD (International Direct Dialing) prefixes,

More information

Tips & Tricks SSL VPN - Windows

Tips & Tricks SSL VPN - Windows Tips & Tricks SSL VPN - Windows What is SSL VPN 2 Signing into Meredith s SSL VPN 2 Using Webapp 4 Using File Servers 5 Downloading Files from the Server 5 Uploading Files to the Server 6 Network Connect

More information

TelkomInternet APN Device Settings

TelkomInternet APN Device Settings TelkomInternet APN Device Settings Page 2 of 32 1. Telkom Devices 1.1. Huawei Mobile WiFi E5330 setting Switch the device on Connect the device using the USB cable Using your web browser, go to http://192.168.8.1

More information

CX600 Lync Telephone Get Help Guide

CX600 Lync Telephone Get Help Guide Guide What is Lync? Microsoft Lync is an enterprise-ready unified communications platform. Unified communication is the integration of telephone, instant messaging, video conferencing, and desktop collaboration

More information

GETTING TO KNOW YOUR NEW TELSTRA MOBILE WI-FI 4G

GETTING TO KNOW YOUR NEW TELSTRA MOBILE WI-FI 4G GETTING TO KNOW YOUR NEW TELSTRA MOBILE WI-FI 4G LET S GET THIS SHOW ON THE ROAD You must be excited about your brand new Telstra Mobile Wi-Fi 4G. This guide will help you get started as quickly and easily

More information

Online Systems at COTR. Learn about COTRs Online Systems, how to log into them, activate your accounts and set up your passwords.

Online Systems at COTR. Learn about COTRs Online Systems, how to log into them, activate your accounts and set up your passwords. 2015 Online Systems at COTR Learn about COTRs Online Systems, how to log into them, activate your accounts and set up your passwords. Table of Contents Online Systems at COTR... 2 Logging into Online Systems

More information

PREMIUM MAIL ADMINISTRATOR GUIDE

PREMIUM MAIL ADMINISTRATOR GUIDE PREMIUM MAIL ADMINISTRATOR GUIDE WHO THIS USER GUIDE IS FOR This document is for the: Administrator of the BigPond Premium Mail service. Users who have purchased the Solo Manager or a Solo Manager Plus

More information

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide...

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide... Phone TABLE OF CONTENTS Features Phone Access... 1 Features Web Access... 3 emta Quick Reference Guide...14 Troubleshooting...15 Quick Reference Guide...16 Features Phone Access Caller ID Feature that

More information

Digital Phone @ Home Tutorial

Digital Phone @ Home Tutorial Digital Phone @ Home Tutorial 2 Table of Contents Quick Start Guide... 4 Making Phone Calls... 5 Voicemail Setup... 6 Setup instructions:... 6 To Check Messages:... 6 Quick Key Reference:... 6 Customer

More information

Wireless Modem Setup. Step 1

Wireless Modem Setup. Step 1 Wireless Modem Setup Step The following information provides an easy, step-by-step guide to setting up your wireless network. By now you ve used the Quick Installation Guide to connect your modem to a

More information

Get Connected! How to Configure Your Computer for MITnet. Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista

Get Connected! How to Configure Your Computer for MITnet. Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista Get Connected! How to Configure Your Computer for MITnet Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista 2008 Massachusetts Institute of Technology Table of Contents Introduction...3 About

More information

Quick Reference Guide

Quick Reference Guide Welcome to BT Business Total Broadband Quick Reference Guide Read the information in this Quick Reference Guide to help you start using your new BT Business Total Broadband service powered by fibre. The

More information

Troubleshooting Guide

Troubleshooting Guide Sprint Mobile Hotspot MiFi TM 2200 by Novatel Wireless Troubleshooting Guide If you are experiencing any issues with your MiFi 2200, please complete or validate the following before reviewing the rest

More information

High Speed Internet, Welcome Kit. If your apartment is served by Ethernet: How do I connect to the network if not using a router?:

High Speed Internet, Welcome Kit. If your apartment is served by Ethernet: How do I connect to the network if not using a router?: High Speed Internet, Welcome Kit We provide a WIRED High Speed Internet connection to your apartment. Your apartment will be served by a DSL modem or Ethernet jack. If you have multiple users in your apartment

More information

Quick Setup Guide - AirStation WHR-G54S Wireless Cable/DSL Smart Router

Quick Setup Guide - AirStation WHR-G54S Wireless Cable/DSL Smart Router Quick Setup Guide - AirStation WHR-G54S Wireless Cable/DSL Smart Router Package Contents WHR-G54S AirStation Antenna Base AC adapter and power cable CAT5 LAN cable Utility CD with Manual Quick Setup Guides

More information

Prepared by Mythtech Limited OFFICE 365 EMAIL MIGRATION MANUAL GUIDELINE

Prepared by Mythtech Limited OFFICE 365 EMAIL MIGRATION MANUAL GUIDELINE Prepared by Mythtech Limited OFFICE 365 EMAIL MIGRATION MANUAL GUIDELINE Table of Contents Change Password... 1 Send New Email... 2 Forward E-mail... 3 Reply E-mail... 4 Archive old emails... 5 Office

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

Table of Contents. Remote Access Methods Overview. From Internet From Dial-Up Line Once Connected. AT&T Broadband. AT&T Dial-Up

Table of Contents. Remote Access Methods Overview. From Internet From Dial-Up Line Once Connected. AT&T Broadband. AT&T Dial-Up Table of Contents Remote Access Methods Overview From Internet From Dial-Up Line Once Connected AT&T Broadband World Bank VPN AT&T Dial-Up SLIP Mobile Lite Webmail (from Internet) Notes Pass-Thru (from

More information

IIS, FTP Server and Windows

IIS, FTP Server and Windows IIS, FTP Server and Windows The Objective: To setup, configure and test FTP server. Requirement: Any version of the Windows 2000 Server. FTP Windows s component. Internet Information Services, IIS. Steps:

More information

https://mail.wheelock.edu

https://mail.wheelock.edu The Wheelock College Guide to Understanding Microsoft Outlook Web Access Maintained by: Wheelock College Department of Information Technology Version 1.1 June 2006 https://mail.wheelock.edu This document

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

Global Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840

Global Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840 Below is a list of Global Access Numbers, in order by country. If a Country has an AT&T Direct Number, the audio conference requires two-stage dialing. First, dial the AT&T Direct Number. Second, dial

More information

COOK COUNTY OFFICE 365 MIGRATION USER GUIDE

COOK COUNTY OFFICE 365 MIGRATION USER GUIDE COOK COUNTY OFFICE 365 MIGRATION USER GUIDE Dear Cook County Office 365 User: Your mailbox is schedule to be migrated to Microsoft s Office 365 platform. Page 1 TABLE OF CONTENTS 01. PRE-MIGRATION RECOMMENDATIONS

More information

Chapter 1 Installing the Gateway

Chapter 1 Installing the Gateway Chapter 1 Installing the Gateway This chapter describes how to set up the wireless voice gateway on your Local Area Network (LAN), connect to the Internet, and perform basic configuration. For information

More information

(606) 785-3450 Knott County (606) 439-3167 Perry County (606) 633-0778 Letcher County. support@tvscable.com

(606) 785-3450 Knott County (606) 439-3167 Perry County (606) 633-0778 Letcher County. support@tvscable.com TVS CableNet Technical Support Guide Effective August 15, 2006 All materials 2006 TV Service, Inc. This material may not be reproduced in any form except for personal private use by TV Service Cable Internet

More information

How to Remotely View Security Cameras Using the Internet

How to Remotely View Security Cameras Using the Internet How to Remotely View Security Cameras Using the Internet Introduction: The ability to remotely view security cameras is one of the most useful features of your EZWatch Pro system. It provides the ability

More information

Dial-up Installation for CWOPA Users (Windows Operating System)

Dial-up Installation for CWOPA Users (Windows Operating System) Dial-up Installation for CWOPA Users (Windows Operating System) 1 Table of Contents Download and Install Digital Certificates... 3 Internet Explorer 8/9 Certificate Installation.3 Windows XP Instructions

More information

Metasys System Direct Connection and Dial-Up Connection Application Note

Metasys System Direct Connection and Dial-Up Connection Application Note Metasys System Direct Connection and Dial-Up Connection Application Note Code No. LIT-1201639 Software Release 5.1 Issued August 27, 2013 Supersedes October 4 2010 Refer to the QuickLIT website for the

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

USB HSPA Modem. User Manual

USB HSPA Modem. User Manual USB HSPA Modem User Manual Congratulations on your purchase of this USB HSPA Modem. The readme file helps you surf the Internet, send and receive SMS, manage contacts and use many other functions with

More information

Accessing the Media General SSL VPN

Accessing the Media General SSL VPN Launching Applications and Mapping Drives Remote Desktop Outlook Launching Web Applications Full Access VPN Note: To access the Media General VPN, anti-virus software must be installed and running on your

More information

GETTING STARTED ON THE WINDOWS SERVICE A GUIDE FOR NEW STAFF MEMBERS

GETTING STARTED ON THE WINDOWS SERVICE A GUIDE FOR NEW STAFF MEMBERS Your Login ID: GETTING STARTED ON THE WINDOWS SERVICE A GUIDE FOR NEW STAFF MEMBERS CONTENTS 1.0 Introduction... 3 1.1 Welcome to Edinburgh Napier University from Information Services!... 3 1.2 About Information

More information

GETTING STARTED: Hosted Exchange Manual Setup

GETTING STARTED: Hosted Exchange Manual Setup Getting Started with MailStreet Hosted Exchange / Introduction & Resource Links Page 1 of 7 GETTING STARTED: Hosted Exchange Manual Setup Welcome to MailStreet! This PDF contains instruction for connecting

More information

Basic Citrix Manual. Windows Computers and Laptops. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Windows Computers and Laptops. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

User Guide HUAWEI UML397. Welcome to HUAWEI

User Guide HUAWEI UML397. Welcome to HUAWEI User Guide HUAWEI UML397 Welcome to HUAWEI 1 Huawei UML397 4G LTE Wireless Modem User Manual CHAPTER 1 BEFORE USING YOUR UML397 WIRELESS MODEM ABOUT THIS USER MANUAL...4 WHAT S INSIDE THE PRODUCT PACKAGE...4

More information

Your Small Business Phone System

Your Small Business Phone System Your Small Business Phone System The only phone system for small business that anyone can setup and manage. Times have changed, and so has the way you use phones. Jazinga enables you to have your business

More information

PSC Defective Customer Equipment Return Policy

PSC Defective Customer Equipment Return Policy Copyright 2010 PSC PSC Defective Customer Equipment Return Policy Customer Equipment purchased from PSC can be returned with proof of purchase for identical or comparable equipment, at no cost to you within

More information

Clientless SSL VPN Users

Clientless SSL VPN Users Manage Passwords, page 1 Username and Password Requirements, page 3 Communicate Security Tips, page 3 Configure Remote Systems to Use Clientless SSL VPN Features, page 3 Manage Passwords Optionally, you

More information

BT Business Total Broadband User Guide

BT Business Total Broadband User Guide BT Business Total Broadband User Guide Contents To install your BT Business Hub, follow your handy Quick Start guide. This User Guide contains more detailed set-up and service information, including troubleshooting.

More information

DSI File Server Client Documentation

DSI File Server Client Documentation Updated 11/23/2009 Page 1 of 10 Table Of Contents 1.0 OVERVIEW... 3 1.0.1 CONNECTING USING AN FTP CLIENT... 3 1.0.2 CONNECTING USING THE WEB INTERFACE... 3 1.0.3 GETTING AN ACCOUNT... 3 2.0 TRANSFERRING

More information

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155 Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another

More information

Business Solutions / Value Added Services

Business Solutions / Value Added Services A Multimedia Company Digital Voice Communications Internet Services wifi. works Satellite Business Solutions / Value Added Services KONTAK ONE MANAGEMENT EXCHANGE, INC. NTC licensed VOIP provider since

More information

HWS Virtual Private Network Configuration and Setup Mac OS X 12/19/2006

HWS Virtual Private Network Configuration and Setup Mac OS X 12/19/2006 The VPN connection supports mainly access to the HWS network drives, not streaming audio/video or downloading large amounts of data. Contents Before Connecting via VPN Before setting up a Virtual Private

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your

More information

Faculty/Fellows Computer Orientation at DCRI FREQUENTLY ASKED QUESTIONS

Faculty/Fellows Computer Orientation at DCRI FREQUENTLY ASKED QUESTIONS Faculty/Fellows Computer Orientation at DCRI FREUENTLY SKED UESTIONS Denotes a cost that will be charged to your departmental fund code. Why do I have to sign the DCRI Secure System Usage document and

More information

Accessing the SUNYIT wireless network for the first time

Accessing the SUNYIT wireless network for the first time Accessing the SUNYIT wireless network for the first time Right click on your wireless network connection icon and select the View Available Wireless Networks option You may see several networks within

More information

USING THE LEWIS UNIVERSITY VPN

USING THE LEWIS UNIVERSITY VPN USING THE LEWIS UNIVERSITY VPN This document will explain how to connect to and use the Lewis University Virtual Private Network (VPN). LOGGING INTO THE VPN: 1. Launch Internet Explorer by double clicking

More information

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851 Quick Start Guide (AOBM) Live Support: 866-461-0851 Quick Start Guide Page 2 of 16 Quick Start Guide Overview Other Guides & Training Resources Admin Guide... [76 Page PDF] Client Software User Guide [46

More information

Installation Guide. EarthLink

Installation Guide. EarthLink Installation Guide EarthLink Welcome to EarthLink DSL & Home Phone Service Congratulations! You ve made the smart choice for super-fast DSL and super-simple phone service. Follow the instructions in this

More information

Installing the Microsoft Network Driver Interface

Installing the Microsoft Network Driver Interface Installing the Microsoft Network Driver Interface Overview This guide explains how to install the PictureTel Live200 Microsoft Network Driver Interface (NDIS) software you have downloaded from PictureTel's

More information

Information Technology Department. Miller School of Medicine New User Guide

Information Technology Department. Miller School of Medicine New User Guide Information Technology Department Miller School of Medicine New User Guide EDUCATION & COMMUNICATIONS Miller School of Medicine New User Guide 1051 NW 14 th Street #165, Miami, FL 33136 (305) 243-5999

More information

FedEx Ship Manager Software. Installation Guide

FedEx Ship Manager Software. Installation Guide FedEx Ship Manager Software Installation Guide Before you start Check here to see that your PC has what it needs to run FedEx Ship Manager Software: Minimum System and Hardware Requirements Intel Pentium

More information

Internet Remote Access FirePass SSL VPN

Internet Remote Access FirePass SSL VPN Internet Remote Access FirePass SSL VPN Remote access to select Central Washington Hospital (CWH) information systems is available for hospital workers. Using a Web browser (Internet Explorer, Firefox,

More information

Online Payment Center T-Mobile User s Guide

Online Payment Center T-Mobile User s Guide Online Payment Center T-Mobile User s Guide Table of Contents Introduction... 3 Features... 3 Getting Started... 4 Starting Qpay Online Payment Center... 4 Login... 4 Changing Your Password... 5 Navigating...

More information

Latin America - Mobile Operators

Latin America - Mobile Operators Brochure More information from http://www.researchandmarkets.com/reports/2417568/ Latin America - Mobile Operators Description: he report provides key information about the mobile operators in Latin America

More information

User Guide Microsoft Exchange Remote Test Instructions

User Guide Microsoft Exchange Remote Test Instructions User Guide Microsoft Exchange Remote Test Instructions University of Louisville Information Technology 1.1 Who Should Use It This guide is intended for University of Louisville Faculty and Staff participating

More information

SSL VPN Support Guide

SSL VPN Support Guide P a g e 1 SSL VPN Support Guide Revision date: 5/4/10 P a g e 2 Table of Contents Before calling the Support Desk..pg 3 What the Support Desk can assist users with. pg 4 Instructions for PC users (Internet

More information

To download and install directly to your phone

To download and install directly to your phone Important update: To continue logging in from T-Mobile HotSpot locations, you will need to update the T-Mobile HotSpot Login Utility on your Dash. This upgrade takes only a few minutes. There are two ways

More information

Table of Contents. Conferencing Basics 3. Ready Bridge Set Up Options 4. Call Control Features 5. Security Features 6. Call Control Commands 7

Table of Contents. Conferencing Basics 3. Ready Bridge Set Up Options 4. Call Control Features 5. Security Features 6. Call Control Commands 7 Table of Contents Conferencing Basics 3 Ready Bridge Set Up Options 4 Call Control Features 5 Security Features 6 Call Control Commands 7 Conference Call Recording 8 International Conferencing 10 Page:

More information

Clientless SSL VPN End User Set-up

Clientless SSL VPN End User Set-up 37 CHAPTER This ections is for the system administrator who sets up Clientless (browser-based) SSL VPN for end users. It summarizes configuration requirements and tasks for the user remote system. It also

More information

Quick Installation Guide DSL-2750U/NRU. 3G/ADSL/Ethernet Router with Wi-Fi and Built-in Switch

Quick Installation Guide DSL-2750U/NRU. 3G/ADSL/Ethernet Router with Wi-Fi and Built-in Switch DSL-2750U/NRU 3G/ADSL/Ethernet Router with Wi-Fi and Built-in Switch BEFORE YOU BEGIN Delivery Package Router DSL-2750U/NRU Power adapter RJ-11 telephone cable Straight-through Ethernet cable (CAT 5E)

More information

ipass FAQs Q: What is ipass? Q: Who should use ipass? Q: How do I get ipassconnect? When can I start using it?

ipass FAQs Q: What is ipass? Q: Who should use ipass? Q: How do I get ipassconnect? When can I start using it? ipass FAQs Q: What is ipass? A: The ipass service provides local dialup and wireless internet access in most cities and towns within the USA and many locations throughout the world. Many of these locations

More information

Business Internet Email service from Bell User Guide

Business Internet Email service from Bell User Guide Business Internet Email service from Bell User Guide Table Of Contents (click a page number to access that page) Getting Started 3 Access your email remotely using Webmail 3 Basic Features 4 Out Of Office

More information

DIAL-UP DATA. User s Guide

DIAL-UP DATA. User s Guide DIAL-UP DATA User s Guide Iridium Satellite LLC Rev. 2; June 15, 2001 DIAL-UP DATA SERVICE--------------------------------------------------------------------------------------- TABLE OF CONTENTS 1 Dial-Up

More information

UCLH VPN User Guide. January 2009. VPN User Guide v1.3 20090106

UCLH VPN User Guide. January 2009. VPN User Guide v1.3 20090106 UCLH VPN User Guide January 2009 VPN User Guide v1.3 20090106 1. What is the VPN? The VPN (Virtual Private Network) provides users with secure access, using a web browser, to a standard terminal screen

More information

PHONE ENJOY CONNECTING BETTER

PHONE ENJOY CONNECTING BETTER PHONE ENJOY CONNECTING BETTER 1 2 Table Of Contents 5 Calling Features 8 Voicemail 10 International OnePrice 11 FAQ 15 Home Phone Service Customer Information and Terms of Service 17 Easy Connect Instructions

More information

USER GUIDE WWPass Security for Windows Logon

USER GUIDE WWPass Security for Windows Logon USER GUIDE WWPass Security for Windows Logon December 2015 TABLE OF CONTENTS Chapter 1 Welcome... 3 Introducing WWPass Security for Windows Logon... 4 Related Documentation... 4 Presenting Your PassKey

More information

SETTING UP REMOTE ACCESS ON EYEMAX PC BASED DVR.

SETTING UP REMOTE ACCESS ON EYEMAX PC BASED DVR. SETTING UP REMOTE ACCESS ON EYEMAX PC BASED DVR. 1. Setting up your network to allow incoming connections on ports used by Eyemax system. Default ports used by Eyemax system are: range of ports 9091~9115

More information