Product Overview.

Transcription

1 Product Overview Our passion is to help you improve your guest s experience, increase customer satisfaction and loyalty, and to generate additional revenue

2 About Airangel Airangel has been providing creative Guest and Public WiFi solutions for over a decade. From market-leading brands to fast-growing businesses, we manage many millions of internet connections every year for businesses across many different sectors. Everything we do is driven by a passion for innovation and to help our customers to improve their guest s experience, increase visitor satisfaction and loyalty, and to generate additional revenue We combine our extensive experience with best-of-breed technologies to make sure our platform offers a flexible, tailored and future-proof solution built around the ever-changing demands of your business. Our team of technology experts behind MyAirangel have a sole purpose: to stay on the cutting edge of advancements in WiFi. By combining their in-depth knowledge of the guest WiFi market and industry-leading development skills, our experts create new and exciting solutions to constantly exceed customer needs. Airangel offers a range of support packages designed to provide fast and effective resolutions. Our complete support package includes 24x7, 365 days a year. We provide first time resolution to nearly 90% of calls within five minutes. Over 85% of calls are answered within 30 seconds. We re proud to provide WiFi services to some of the world s leading brands, including: The Ritz, Mercedes Benz, Hilton Hotels, IHG, The National Health Service, Wyndham, Generator Hostels, Hoxton Hotels, and Park Plaza.

3 What is? MyAirangel is a cloud based WiFi platform that enables easy internet access for your guests, real time customer engagement and a suite of marketing tools and reports. In addition, our networking tools allow you to manage your entire wireless estate across multiple sites and hardware types, ensuring you have complete control. The Admin Portal at the heart of MyAirangel is an easy-to-use management tool that gives you the ability to choose how your guests or visitors access the Internet and informs you precisely what is happening on your network.

4 MyAirangel features and benefits MyAirangel provides Guest access the Internet from a portal branded with your company logo, promotions and localised content. Bespoke portals for specific events, sites, or zones to deliver highly tailored content Detailed analytics and reports about WiFi users, including demographics, frequency of visits, and type of Internet access A robust WiFi infrastructure designed to handle peaks and troughs in usage Control over charges for WiFi and any limits required on duration and bandwidth Full integration with your Property Management System, CRM, and marketing platforms A way for visitors to log in using their favourite social network, traditional form, or membership number Full compliance with European legislation on Lawful Intercept, ensuring you are not liable should illegal activity be carried out by guests on your network Which gives you A continuous branded experience that serves as a constant reminder of your values and USPs and enhances the customer experience The means to generate additional revenue Access to customer data and intelligent analytics The ability to deliver real-time and highly targeted marketing campaigns to create new revenue opportunities and timely customer communications Improved customer satisfaction as a result of fast broadband even when demand is high Flexibility and control over what you charge and the type of WiFi service you wish to provide Hassle-free Internet for your guests for the duration of their visit or stay A dramatic increase in brand exposure, customer loyalty & engagement through the power of social networking Peace of mind that your network is protected

5 Branded portal with a range of login options Create bespoke branded WiFi login pages quickly and easily

6 03:15 Hours 04:01 Hours 03:27 Hours Reports at your fingertips Greater customer insights Dashboard - Venue status, login methods, usage statistics, gender reporting and loyalty from your estate dashboard. User Analytics - Full range of reports, both visual and downloadable CSV files provide you with daily, weekly and monthly insights into the guests usage patterns. API - User data and contact details can be pushed into existing systems such as CRM, marketing platforms and business intelligence systems for even greater insight and customer engagement. By utilising this feature, organisations can connect their digital and physical worlds for a complete 360 o view of their online and offline interests. Bandwidth Management - The main complaint regarding WiFi networks is poor speed. Our tools display the available bandwidth and internet quality to ensure you are able to monitor and react. This allows for more effective capacity planning and a better quality of service.

7 Injection Jet Guest Engagement MENUJET ICONJET SOCIALJET x Your services Your menus Your links Your online content Boost your WiFi VIDEOJET SURVEYJET BANNERJET Rate our Business Your content here Connect with your customers in real time Menu Jet - Add a toolbar to your pages to allow users to boost, upgrade to premium and link to your own web pages and apps. Icon Jet - add a single, floating icon to your web pages to allow premium upgrades or link to online content. Social Jet - Grant WiFi Boosts for logging in with Facebook and for performing a Facebook Checkin, promoting your business on the user s time line. Survey Jet - Present the customer with a star rating system and allows you to set the questions. Survey reports are available in the MyAirangel dashboard. Banner Jet - Traditional style internet banners across the bottom or top of the screen. The banner content can be rotated randomly, or weighted to display the best performing ads. Video Jet - These allow you to present promotional or advertising videos directly to the customer as they browse the internet.

8 WiFi made easy - No login page Customers can login without the need for a captive portal. Its just like WiFi at home and remains legally compliant. Our reward-based system allows you to collect key customer data in return for boosting the WiFi service. CLOUD BASED CONTROL - Manage your venue(s) from our cloud based MyAirangel portal CLIENT DATA - View your customer data in real time, including gender, name, and device type FACEBOOK CHECKIN - Have your guests checkin to your location in return for increased bandwidth WIFI BOOSTS - Provide WiFi boosts to guests that fill in surveys, watch videos, and promote your venue on social media PREMIUM - Provide a paid for premium service that guests can upgrade to at any time without logging out CONNECT AND SURF - Guests understand the Connect and Surf principle it s just like using their WiFi at home

9 WiFi solutions for hospitality MyAirangel turns an expected service into a loyalty-enhancing opportunity. We have two primary hospitality WiFi offerings, a plug and play boxed product for smaller hotels, cafés and restaurants, plus a bespoke solution for larger locations that have a higher demand and require more features. Our solution allows you to either charge for WiFi or provide it to guests for free; you can set up the packages however you choose. You can allocate the amount of bandwidth or time online to specific groups of guests such as VIPs, free WiFi users, or those that have paid for additional access. The service can be boosted by the guest by providing you with additional data or by interacting with your social media pages. Our management tools allow you to see reports and manage the performance of the network ensuring that all the guests have a quality WiFi experience. MyAirangel offers connections into leading PMS systems, CRM, and marketing platforms allowing you to validate and bill customers to their rooms, gather key customer data and feed it in to your centralised databases, plus methods to automate customer engagement. We re proud to provide WiFi services to some of the world s leading hotel and resort brands, including: Hilton, IHG, Wyndham, The Ritz, Radisson Blu, Generator, Malmaison and Holiday Inn. Choosing the right partner, with relevant experience is vital to getting the best WiFi service. The team at Airangel were honest, upfront and straightforward about what they would deliver and how much it would cost. Glenn Isted, IT Manager The Ritz London.

10 WiFi solutions for retail Customers can get online with ease using Social Media, a short form, or with the option of no login screen, allowing users quick access by simply selecting the name of the wireless network. Retailers can collect key contextual data, contact details, repeat versus new visitors, and with the right hardware, location data and presence analytics, which highlights where in the store shoppers go and where they spend the most time. The information and insights gained can be used to segment customers into groups for targeted engagement campaigns based on their demographic profile and loyalty. Users that select to use Social Media authentication can be asked to like your Facebook page, checkin, or follow you on twitter, greatly increasing your social profile and reach. By using our Injection Jet technology, offers, rewards, satisfaction surveys, and information can be presented to the customer in real time, while in store. The Injection Jets come in the form of videos, banners, icons, interactive star ratings, and URL redirects to key landing pages, such as app downloads or stock checking services. To help facilitate your omni-channel strategy, our API allows you to feed the data collected into your existing CRM, business intelligence, and marketing platforms.

11 WiFi solutions for large public venues MyAirangel helps large organisations such as Hospitals, Sports Arenas, Entertainment Venues, Conference Facilities, and even Towns and Cities to effectively manage resources, communicate information to visitors and allows for instant direct feedback. In today s mobile-first world, visitors are keen to get online to share images, videos, and social updates. This offers the perfect opportunity to promote your business or venue, deliver timely updates, and to drive additional revenue through real-time engagement. In high density environments the challenge is often ensuring that users can get online with ease and that they all receive a good quality and robust internet connection. Our tools make capacity planning effective and simple. Bandwidth can be allocated according to the specific requirements of the venue and the number of people expected on the network. With the correct hardware in place, MyAirangel can provide Location Based Services and Presence Analytics, allowing you to see in more detail how visitors interact with your venue. Reports such as repeat versus new visitors, frequency of visit, and footfall reporting can provide rich insights into customer and visitor behaviour. This information can be used as triggers for event driven, targeted marketing campaigns such as sending messages to visitors in certain zones, or rewarding returning customers with -based vouchers.

12 Airangel Head Office The Beacons, Warrington Road Birchwood Park, Warrington WA3 6GP Tel: +44 (0) Airangel Dubai Office, Level 27 & 29, Marina Plaza, Dubai Marina, Dubai, United Arab Emirates Tel: