Implementing Statewide Enterprise Applications: Statewide Learning Management System (SLMS)

Transcription

1 Implementing Statewide Enterprise Applications: Statewide Learning Management System (SLMS) James Sammons NYS Office of Information Technology Services NYS Oracle/PeopleSoft Users Group Meeting Thursday, October 30, 2014

2 What is the Statewide Learning Management System (SLMS)? SLMS is built as Oracle PeopleSoft Enterprise Learning Management (ELM). SLMS is used for administering, tracking, and reporting classroom training and e learning programs. This enterprise wide learning management solution benefits the state by eliminating the need to maintain and administer 26 stand alone systems. SLMS was the first enterprise wide initiative in New York State to manage, deliver, and track online and classroom based training for all state employees. SLMS also provides training for non state workers requiring training from various state agencies. Overall llgoal: provide an efficient, i cost effective ti statewide t solution that t advances the performance of the state government workforce through training and education, while eliminating duplicative efforts across state agencies. 2

3 Statewide Learning Management System (SLMS) SLMS is the first enterprise IT shared services project undertaken by New York State All state employees as well as state contractors are learners in SLMS. Using SLMS, you can: Search for courses in statewide training catalogs Access the system from any computer, tablet, smartphone Access your training records in one location if you change agencies Submit requests for additional courses and classes to help meet your learning needs Track certifications needed to keep current in your occupation Enroll in thousands of courses to enhance and further your career 3

4 SLMS Model SLMS is based on a self service model Leveraging delivered PeopleSoft technology, learners can use the SLMS dashboard to: Search for and enroll themselves in training View their learner history and calendar of learning events Launch training and print completion certificates 4

5 SLMS Implementation SLMS is now in its 4 th year of operation Go Live: Oct Oct State Agencies 6,973 Organizations 109,000 active 26 State Agencies 10,296 Organizations 489,000 active 43 State Agencies 10,309 Organizations 542,000 active 57 State Agencies 12,163 Organizations 700,000 active learners learners learners learners 5

6 6 SLMS User Base

7 SLMS Enrollment Growth 12,000,000 Enrollment Growth Year by Year 2016 Projection: More than 10 Million Enrollment Records 10,000,000 8,000,000 6,000,000 4,662,001 6,144,493 Enrollments Linear (Enrollments) 4,000,000 3,329,045 2,000, ,

8 8 SLMS Content Growth

9 SLMS Benefits Mandatory Training Compliance Tracking Learner/Manager Self Services (workflows for approvals and alerts) Single LMS system for all training needs Multiple Delivery Methods Learning History Mobility Access for every state employee Stronger Training Director s Community of Practice 9

10 SLMS Initiatives Major initiatives/accomplishments Mandatory Training and compliance tracking Empire Knowledge Bank ( Skillsoft, Red Vector) Microsoft Training Classes Information Security Training Registration system for major events 10

11 Learners in SLMS State Employees Executive, Legislative, Judicial, SUNY, Authorities Lobbyists JCOPE Ethics for Lobbyist training 6,000+ registered lobbyists in NYS Tax Preparers Tax & Finance training for 40,000+ tax preparers in NYS First Responders Firefighters Emergency Medical Technicians Peace Officers Code Enforcement Officers 11

12 Strategies for Success SLMS was successfully implemented on time due to several factors, including: Integration of vendor and state teams on day one Executive involvement Strong Governance Active agency engagement Training & outreach Functional & Technical Resources Help Desk 12

13 Implementation Challenges As an enterprise wide application, SLMS eliminated more than 20 stand alone systems, but that also brings a host of challenges. Change Management Agency Networking/PC Issues Firewalls Internet Access Complex Application Security Staffing and Skill gaps User access management Lack of a centralized HR system Establishing usage fees Reaching Consensus (categorizing users, CEU, CLE standards) 13

14 SLMS in Hindsight Lessons Learned Thorough Fit GapAnalysis Stakeholder Involvement Change Management Application Sizing Right sizing Project Team Communication 14

15 Future Initiatives Goals for 2015 and Beyond Server Upgrade Move application from existing M4000 servers to newer (T5) servers Enhanced networking and RAM (1 TB) PeopleTools Upgrade PeopleTools 8.54 released July 2014 Application PUM/SES Upgrade Continued agency outreach/training 15